Torrenueva Beach Tours and Activities

The property was a great first stop on our south of Spain trip. The staff were really friendly, gave a couple of recommendations and directions to the luggage storage a literal 2min walk down the street as there is nowhere to store it at the hotel. It was exceptionally clean and the kitchen was well stocked with all the tools you need to prepare dinner. No oil, salt, or spices (not that we expected it). Had tasty coffee pods for us to use in the machine. Excellent location to get to the main attractions in the city, a lovely although a bit pricey coffee shop across the street. There is a grocery store at the end of the street, another minute walk from the luggage storage, well stocked, well priced. Area felt safe for a family, coming home late in the evening. Thank you!

Great stay.

Hotel is gorgeous, love the decor and trendy 70s inspired design. Room was enormous and very well decorated, though lack of drawers meant difficult to fully unpack with only hanging space. Giant balcony which was in the sun all day and overlooked the pool. Easy 10 minute walk to the beach. I felt the service let the stay down overall. Whilst housekeeping were excellent, front desk/lobby staff were not forthcoming with checking in on our stay, helping with taxis etc. Bar service around the pool needs improvements in processes. The outdoor bar was closed for the season which is fine, but ordering and delivering drinks around the pool was difficult, with insufficient staff available, and the bar itself frequently cluttered with dirty cups. Breakfast buffet was standard for a hotel of the size/category of the Kimpton, but again let down by inconsistent service, often with staff members forgetting drinks we'd ordered, or us having to search out a member of staff to place an order for coffee. We weren't informed breakfast was included in our booking and found this out on our second day after having breakfast elsewhere. Service overall I didn't find personal or personable, with us directed via the in-room tv or QR code to the website to place room service orders and find out about the hotel. The room service ordering was technically buggy and we couldn't resolve it. We didn't eat dinner at the hotel, but did try lunch once which I found overpriced and poor quality.