Suite, 1 Bedroom | In-room dining
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Reviews of Pelicanstay at Square One Mall

3.5 out of 5
Pelicanstay at Square One Mall
3880 Duke of York Boulevard, Mississauga, ON

Reviews

5.8
Rating 10 - Excellent. 10 out of 70 reviews" "
Rating 8 - Good. 20 out of 70 reviews" "
Rating 6 - Okay. 10 out of 70 reviews" "
Rating 4 - Poor. 11 out of 70 reviews" "
Rating 2 - Terrible. 19 out of 70 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Stayed 4 nights in Oct 2020

2/10 Terrible

Verified traveller

Stayed 9 nights in Sep 2020

2/10 Terrible

Verified traveller

Very poor communication from Pelicanstay
I did not stay in this place, as I tried to contact them so many times but wasn't able to reach them. Not until on the morning I arrived Mississauga and they told me that my reservation didn't go through. This apartment is very very poor in communication. Will never stay in this place.
Stayed 13 nights in May 2020

2/10 Terrible

Nader

Travelled with family
Disliked: Cleanliness, room comfort
Not recomended
You don't get what is shown in the pictures. Poor furniture, poor service They get the money first because they know you wouldn't stay after you see the apartment
Stayed 11 nights in Aug 2020

2/10 Terrible

John, Toronto

The instructions indicated there will be an envelope left for me with my name on it upon arrival I found an envelope but no name on it no instructions as to where to go or where to park my car at since it was pouring with rain I put the key in the envelope and put it back in the mailbox found some other place to stay phone numbers they gave me both of them did not work not happy at all
Stayed 4 nights in Jul 2020

2/10 Terrible

Alana

Stayed 7 nights in Mar 2020

4/10 Poor

Annie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Finding keys was difficult and trying to call was difficult
Stayed 5 nights in Mar 2020

8/10 Good

laura

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely disappointed with my stay. Unit was dirty , lots of damage, parking fob not working. I have reported this to Expedia right after check in, but there was no response. Hopefully someone will get back to me this time. Still waiting for security deposit refund that was charged with unit . Thomas
Stayed 21 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 6 nights in Dec 2019
Response from Benz on Dec 14, 2019
Thank you for your feedback. We hope we could hear more about your stay. See you again! Best regards, Benz G. Pelican Suites

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Terrible Experience!
From start to finish the worst stay I have ever experienced ! your staff sent me to the wrong condominium did not repair the TV set did not return my calls for service and sent me to the wrong suite to drop the keys ..All in all very frustrating and disappointing experience ,also construction was going on inside and outside of the building and many common amenities in the building did not work !
Stayed 6 nights in Nov 2019
Response from Benz on Nov 22, 2019
Hi, Thank you for taking the time to leave your feedback. We're sorry for the negative experience with Pelican Suites. We pride ourselves in maintaining the highest standards of service the best way we can and hearing your frustration saddens us. We will pass along your feedback to the team and make sure this will not happen again. Sincerely, Pelican Suites

6/10 Okay

Pelicansuites, Suite 2880, Duke of york, mississauga, canada

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The beds were extremely noisy and uncomfortable and the bathrooms weren't clean properly before our arrival.
Stayed 14 nights in Oct 2019
Response from Benz on Nov 2, 2019
Hi, Thank you for sharing your feedback. We're sorry to hear about your experience. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us on our hotline and we’d greatly appreciate the opportunity to make things right and work toward earning back your business. Thank you and see you again! Your Pelican Team

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Benz on Oct 30, 2019
Hi Harold! Thanks for leaving with a perfect rating. This pays off our hard work. We hope to see you again! Best regards, Your Pelican Team

4/10 Poor

Tarek, Newfoundland

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
cons: location, close to square one, highways, and good parking. pros: forget the pictures, it is completely different, curtins are broken and bed room ( no problem if can sleep in light), mattress awful, one feel all the springs, it is the cheapest ever seen. Pillows stinks, smelly and very old and thin. In short sleep is painfull mission. They do not put enough soap or toiletry, but they leave toothpaste and brush. In short what you see in the add is not what you will get, it is completely different unite prepare yourself to that. Also, the person in the site to check in is mostly inpatient and no curtesy or some communication skills.to come again; well it depends on your budget, if you are welling to spend a little more do not go there.
Stayed 8 nights in Oct 2019
Response from Angel S. on Oct 28, 2019
Thank you for choosing Pelican Executive Suites and we appreciate your time in communicating to us some issues that you have experienced during your stay. Please accept our most sincere apologies that we were not able to meet your expectations and we will surely investigate on this matter. We take priority in addressing your needs and provide the best solution available to resolve your issue in the most efficient way as possible.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property did not look like it did in the advertising pictures, it did not come equipped with enough towels, we said we had 6 people staying in the unit and they gave us 4 bath towels, no hand or face towels. No dish towels. there was not even enough toilet paper. The contact phone number was a United States number, so it was very hard to get in touch with anyone
Stayed 4 nights in Oct 2019
Response from Benz on Oct 17, 2019
Hi, Thank you for sharing your feedback. We're sorry to hear about your experience. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us on our hotline and we’d greatly appreciate the opportunity to make things right and work toward earning back your business. Thank you and see you again! Benz G., Pelican Suites

10/10 Excellent

Natilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place ever I see
It was the greatest place love it clean beautiful lovely
Stayed 3 nights in Oct 2019
Response from Benz on Oct 13, 2019
Thanks for the great review Natalia! We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put everyday. So thanks for your kind words and we look forward seeing you again. Best regards, Your Pelican Team

2/10 Terrible

Verified traveller

Stayed 6 nights in Oct 2019
Response from Benz on Oct 9, 2019
Hi, Thank you for sharing your feedback. We're sorry to hear about your experience. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us on our hotline and we’d greatly appreciate the opportunity to make things right and work toward earning back your business. Thank you and see you again! Sincerely, Benz G., Pelican Suites

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Benz on Sep 26, 2019
Hi, Thank you for taking the time to leave us a rating. We wish to talk about this further as it seem like you had a bad experience. Please reach us out on our hotline or email us on your most convenient time. We would live to hear where we can improve. Thank you and see you again! Best regards, Pelican Team

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019
Response from Team Pelican on Sep 15, 2019
To our dearest guest, First of all, thank you for staying with us! We are truly glad for the rating that you gave to us. This feedback is truly one of the worth sharing feedback to our onsite staff as it will bolster their efforts and motivation to provide much better quality of customer service to our current and future guests. Hoping you enjoyed your stay with us and hoping to see you soon! Once again, thank you! Regards, Pelican Executive Suites

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to shopping mall
Place is very convenient near square one mall. Apart is old, need good cleaning for CAD 95. Many things need renewal. Easy check in and check out
Stayed 8 nights in Sep 2019
Response from Pelican Team on Sep 15, 2019
To our dearest guest, First of all, thank you for choosing Pelican Suites! We truly appreciate your feedback regarding with your stay. We are glad that you found our location as convenient and considering as a good thing our check in and check out procedure. Regarding with your negative feedback with our unit, we are going to take note of this as we believe that all feedback matters, so we can further develop the customer service and hospitality management we have to provide satisfaction to our current and future guests. Once again, thank you! Sincerely, Pelican Executive Suites

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Definitely not luxury
The apartment is beat up, none of the interior doors close, including a bathroom door that wasn’t even attached to the door frame. The unit had a bad smell, the fridge was even worse. The description says cable tv included but no the tv has a roku box without subscriptions. The WiFi does work. The staff tried to help as much as they could, so credit goes to the staff.
Stayed 3 nights in Jul 2019
Response from Pelican Team on Aug 4, 2019
Hi, Thanks for letting us know of these concerns. We try to maintain the highest standards of service, but clearly thats not what happened here. We are already working on tackling the problem as I write this.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
the location and the building is amazing the furniture need to be changed
Stayed 6 nights in Jul 2019
Response from Benz on Jul 27, 2019
Hi, Thank you for taking the time to leave us a feedback. Our company values put customer satisfaction as top priority and we are committed to our customers. So we will pass this along to the team and see how we can make this better we really hope you enjoy your stay. See you again! Best Regards, Pelican Team

2/10 Terrible

yusuf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Beginning to end.
I would never ever book it from them. So much trouble to get the keys. No service no contact person for the towels etc etc. Horrible Horrible choice I made. Air Bnb much better choice. Waste of my money.
Stayed 4 nights in Jul 2019
Response from Benz on Jul 17, 2019
Hi Yusuf, Thank you for taking the time to leave your feedback. Our customer service is open 24/7 and we have reliable ground manager whom we can talk to for any concerns. We made this handy for you by sending you the numbers to call for assistance prior to your arrival. Unfortunately we did not receive any notice from you regarding the issue you had faced. We love to hear where we can improve, so if you have time please reach us out on our hotline and we would want to hear more about what happen as we dd not receive any notice during your stay. Thank you and have a good day! Best regards, Pelican Team

2/10 Terrible

Rosemarie

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
did not advertise as rental property. Apartment dirty and not well maintained. Very confusing instructions on where to pick up keys, where to park, and how to find apartment in 46 story building. 2 televisions did not work. Refrigerator freezer caked with ice and very difficult to open door.
Stayed 3 nights in Jun 2019
Response from Benz on Jul 9, 2019
Hi Rosemarie, Thank you for sharing your feedback. We're sorry to hear that your experience didn't match your expectation. We are usually known for our great service and attention to details in everything that we do and we were sadden to hear that it didn't happen hear. Rest assured that this will be addressed and will not happen again. Thank you. Kind regards, Pelican Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Skip PelicanStay
I felt scammed throughout my entire experience. The listing for this place looks like it is a hotel or complex. It's not. This is just a company that manages rental properties, and they do it poorly. Weeks after booking, they randomly charged me $250. When I called, I was told it was a security deposit and would be returned to me. There was absolutely no mention of a security deposit on the site and it still has not been refunded back to me. The apartment was not in good condition nor was it cleaned very well. furniture was falling apart, walls and counters had holes and dings everywhere, one sink didn't work, and the balcony had holes and cracks, was in terrible shape and didn't seem safe. It was nearly impossible to find the designated parking spot and the apartment itself, and no one was on site to help. I have stayed in plenty of rental properties before, but I will absolutely never book through PelicanStay again. I'm thankful this was a short trip and we were not in the apartment for long.
Stayed 3 nights in Jun 2019
Response from Benz on Jul 8, 2019
Hi, We would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us a chance and opportunity to discuss this further with you. You can reach out to us on our hotline or you can email us, we hope to find a solution that will make you smile. Best regards, Pelican Team

8/10 Good

Elizabeth

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Would rethink staying in a pelican property
I had to call at least 3 times to ask questions. I should have been told at 3pm Only was checking to talk with someone live. There were no face clothes dish towels or tissues offered. And with only 1 key it was difficult to go to the pool.
Stayed 3 nights in Jun 2019
Response from Benz on Jul 8, 2019
Hi Elizabeth, Thank you for sharing your feedback. We're sorry that your experience didn't match your expectations. It was an uncommon instance and we'll do better. Please feel free to reach us out to our hotline with any further comments, concerns, or suggestions you wish to share. We would like to make things right if you give us another chance. Sincerely, Your Pelican Team

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property itself was very nice, however the suite i was in had alot of damage to the walls and the doors were TERRIBLE to open and close. When I arrived the were only 2 towels and the suite was listed to sleep 6. I called 5x and 7 hours later they brought us ONLY large towels so we had NO face towels or hand towels, AT ALL! Everytime I called(about ANYTHING) I was told that the onsite supervisor would look into and get to me right away... which NEVER happened. The second day we were there, the key fob that gives you access to the building itself STOPPED WORKING so we got LOCKED OUT COMPLETELY! Again, I was told the onsite supervisor would take care if it right away, which they did not! It took me waiting 40 minutes for another car to enter the garage. Once they did, we had to hit the emergency call buttons to get assistance from the onsite security, JUST TO GET IN which i thank God for bc if it wouldn't have been for them, my ENTIRE STAY WOULD HAVE BEEN UNSPEAKABLY HORRIBLE!
Stayed 4 nights in Jun 2019
Response from Benz on Jul 16, 2019
Hi, Thank you for sharing your experience. We're sorry that your experience didn't match your expectations. It was an uncommon instance. We are now working on tackling the problem as I write this and we will make sure that this will not happen again. Please feel free to reach us out to our hotline with any further comments, concerns, or suggestions you wish to share. We would like to make things right if you give us another chance. Sincerely, Your Pelican Team

2/10 Terrible

Nikesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Benz on Jun 5, 2019
Hi Nikesh, Thank you for your time. We would love to hear more about your experience. Please feel free to call us on our hotline and would definitely make it up. Best regards, Your Pelican Team

2/10 Terrible

Nikesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrost Stay Ever
Area was good but stay was horrible. Lots of things were broken including main door. it wasn't closing properly. Wasn't told about parking fees $10 per night per car. also there were two bathroom but one didn't have curtains so one bathroom was useless. I had called Pelican to come fix the main door and no one showed up to fix it or even came to look. Wooden floor was completely damaged and unsafe to walk on. Very Horrible place. I was told room will be ready by 3PM, I didn't get the room key until 6:30. WIFI Wasn't working.
Stayed 3 nights in May 2019
Response from Benz on Jun 5, 2019
Hi Nikesh, Thank you for sharing your feedback. We're sorry that your experience didn't match your expectations. It was an uncommon instance and we'll do better. Please feel free to reach us out to our hotline with any further comments, concerns, or suggestions you wish to share. We would like to make things right if you give us another chance. Sincerely, Your Pelican Team

2/10 Terrible

Verified traveller

Stayed 5 nights in May 2019
Response from Your Pelican Team on May 26, 2019
Hi, Thank you for your time. Please call us at our hotline, we would love to hear what happened. Kind regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite disappointed. Poor amenities. No face to face interaction during check in and check out. No one showed up during 7 days stay even though tv was not working.
Stayed 7 nights in May 2019
Response from Benz on May 13, 2019
Hi, Thank you for sharing your feedback. Please accept our sincere apology for the issue you had faced. We pride ourselves in maintaining the highest quality standards for our customers so we will have this look into and make sure this will not happen moving forward. We hope to see again! Best regards,

6/10 Okay

Brian, Vancouver, BC

Travelled with family, Business traveller
Liked: Cleanliness
A lot things were broken , flusher handle sliding door couldn’t lock, mater bed one leg was broken
Stayed 4 nights in May 2019
Response from Benz on May 13, 2019
Hi Brian, Thank you for sharing your thoughts. We are usually known for our great service and attention to details in everything that we do, but clearly that's not what happened here. We will check the unit you were in and see how we can improve it. Next time please walk right up to a manager so we can fix things real time. Thank you. Best regards,

8/10 Good

Manny, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propery is in good condition and located very convenient place. Parking was horrible to locate, it took lot of time to find your spot , they should have printed clear instructions. Once you know where it is then you are good. Good n clean property and well maintained. Manny
Stayed 3 nights in May 2019
Response from Benz on May 11, 2019
Hi Manny, Thank you for your feedback. It's our pleasure serving you. Hope to see you again. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It was good that there was a door leading out to the street.
Stayed 7 nights in Apr 2019
Response from Benz on Apr 29, 2019
Hi! Thank you for your feedback, we are glad that you enjoyed your stay. We hope to see you again and please bring your friends and family! Cheers, Your Pelican Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Secure property with 24 hr people, and a key fob at doors. Our suite was large, lots of room to move around. Our suite needed a little upkeep. Tighten or replace screws. One thermostat missing. Tv didn't work, but one call fixed the tv. Just little things
Stayed 4 nights in Apr 2019
Response from Benz on Apr 21, 2019
Hi! Thank you for your feedback, we are glad that you enjoyed your stay. We hope to see you again and please bring your friends and family! Cheers, Your Pelican Team

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Benz on Apr 7, 2019
Hi Ashraf, Thank you for your feedback, we are glad that you enjoyed your stay. We hope to see you again and please bring your friends and family! Cheers, Your Pelican Team

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
What we like the most about this property are the location, the convenience of all facilities surrounding the condo (grocery stores for examples T&T is 3min away, Food Basic is 10min away and 24hr Metro is 7 min away from the condo, drug store is 2 blocks away, a huge mall is right across the road, ESSO gas station is 3 blocks from the condo and the condo is surrounded by many great different ethic restaurants). Here are a few things we came across being here for a week and it is a turn off being in the building. The residents in this building are very unwelcoming towards pets, the set up of the entrances that a resident are allowed to use taking your dog(s) out is ridiculously a nuisance for a resident trying to get back into the building. Security personnels are very helpful and polite, just the residents, they definitely made us felt you are not welcome in the building with a Labrador. Security told us the residents don't like dogs so it is best to use the side entrance to avoid residents giving you the vibes. The unit we were in is nicely setup, spacious, and very modern. The 3 bedrooms each has nice queen size bed and roommy. It was a pleasant surprise to see washer and dryer in the unit. The only drawbacks we had was internet shut off periodically. Their supporting team are very thorough with communication and instructions. That is a bonus. I definitely like staying at this location when we are in town for our job a week at a time. They do deserve my 5 stars rating
Stayed 4 nights in Mar 2019
Response from Benz on Apr 3, 2019
Hi, Thank you for taking the time in leaving us your review. We take your feedback seriously as this will help us to consistently deliver an excellent service. Regarding your pet, we're sorry if you felt that way. We still hope to see you again. Sincerely, Your Pelican Team

4/10 Poor

Othman

Disliked: Cleanliness, staff & service
Poor survices.
First of all. Thanks to hotel.com for there care and seriousness in taking the review results which I have shared with many friends. It was expected to have someone to check us in , unfortunately, nobody was there. I called them and a girl answered me trying to guide me to the place where I can find the keys. It was very rainy , cold weather and windy. Barley could hear here voice. It was very unpleasant check in. Anyway o got the keys then I need to know where is the parking lot. I wasn’t easy too and I found my place was taken by someone else. I struggled with the security to get an access to the visitor parking. Anyway , we checked in but it was night mare to find hair on the beds.whcih means the unit was not cleaned professionally.on The day two the house keeping called me back and she said she cleaned the unit. And the supervisor said he changed the curtains of the balcony. Now at night time we loosed the internet again because there was no internet in the apartment on day one. Supposed the supervisor fixed it. I called the supervisor he said he just tightened the internet cable. I tried to fix it but it didn’t work. When I tried to call the supervisor again he closed his phone. Another issue I didn’t like was they gave me only one key access. I have to go to work at 6 am in the morning. And my family was moving in and out. So I have to leave the keys with them. But when I come back in the evening I ah ego wait for few minutes for anybody to come to open the door
Stayed 5 nights in Mar 2019
Response from Benz on Mar 27, 2019
Hi Othman, I am sorry to hear your bad experience. I believe these issues have been addressed by our onsite supervisor and even ask you if there's any other issues. Next time please walk right up to our onsite supervisor if you have any complaints and we'll be more than happy to help you. Best regards, Your Pelican Team

4/10 Poor

Muhammad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Benz on Mar 13, 2019
Hi Muhammad, Thank you for your feedback. Hope to see you again, Cheers!

6/10 Okay

Chantel

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Spacious space in a Convenient Place
The apt was more than spacious with 3 bedrooms and 2 baths. The kitchen had most of what you needed. The bldg amenities more than impressed me and the location was perfect! The management company is not very professional or friendly, so I likely won't rent with them again, but I did like the apt.
Stayed 4 nights in Feb 2019
Response from Benz on Feb 13, 2019
Hi Chantel, Thank you for your feedback, we will look into this deeper and make sure this will be addressed. - Best Regards, Your Pelican Team

8/10 Good

Verified traveller

The View
The view was amazing! You could even see the lake from the apartment. I had some confusion with check-in even tho I had called earlier in the day to confirm my check-in information. The apartment I was in could’ve used some updates.
Stayed 4 nights in Dec 2018
Response from Benz on Dec 29, 2018
Hi, Thanks for choosing Pelican Suites. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We hope to see here again and please bring all your friends and family. Cheers,

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from Grid on Nov 29, 2018
THANK you very much for your stay

10/10 Excellent

Mohamed, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mississauge executive suites
The location is perfect next to Square One, the suite was quite large with a great view of the city. The staff was very helpful, special thanks to Nelia she helped me to upgrade my suite and got my TV cable working promptly.
Stayed 5 nights in Oct 2018
Response from Jon on Nov 4, 2018
Thank you so much for leaving us a feedback Mohamed! Our staff will be super glad to hear that a guest had a great stay.. Nelia will surely hear about this too! Thank you for staying with us. See you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very nice, great stay.
Stayed 3 nights in Oct 2018
Response from Jon on Nov 4, 2018
Thank you for giving us a feedback! We appreciate it a lot :) Thank you for choosing Pelican

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment!!
Very good apartment, large, clean, quiet, well situated! Will return there or sure for my next visit!
Stayed 3 nights in Sep 2018
Response from Grid on Oct 4, 2018
THANK you very much for your stay. It was our pleasure hosting you

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 8 nights in Sep 2018
Response from Grid on Oct 4, 2018
THANK you very much for your stay. It was our pleasure hosting you

8/10 Good

tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Air Bob?
This place was more like a air bnb but it was still decent. The bed was uncomfortable tho.
Stayed 4 nights in Sep 2018
Response from Grid on Oct 4, 2018
THANK you very much for your stay. It was our pleasure hosting you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2018
Response from Grid on Oct 4, 2018
THANK you very much for your stay. It was our pleasure hosting you

4/10 Poor

Bradman, Edmonton

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Unfortunately, while Pelican advertises this as an Executive Suite, it is far from the expectation such a description evokes. Check-in was delayed for more than 1 hour, even though advance notice of arrival was given (the dining room table was being replaced). While the building and location was great and the suite very spacious, it was in severe need of a renovation as the appliances were outdated and the stove did not function, cabinets and countertops were peeling, and the shower head in the main washroom did not function. While there was an effort to paint at some point, the overpainting of the walls onto the crown moulding and base boards further contributed to the run-down appearance of the suite. Of greatest concern was the cleanliness, with grime on doors around door handles and the bottom of the doors, sticky and dirty floors, and a bad odour in the kitchen and in the cupboards. The beds were not very comfortable and the frames were noisy, and the placement of plastic flowers and plastic plants throughout the suite added to the lack of appeal. The view from the balcony was amazing and the 4K television, streaming service and internet access was top notch. The agent for the suite also assisted as best she could and was very friendly. She even replaced the stove and dishwasher, although the dishwasher was not actually installed so could not be used. This suite has a lot of promise, although a considerable investment into this property needs to be made
Stayed 4 nights in Aug 2018
Response from Grid on Oct 4, 2018
THANK you very much for your stay. It was our pleasure hosting you