2/10 Terrible
Chris, Toronto
Travelled with partner
Aug 31, 2019
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK a room here!! If negative stars were available, we’d hands down rate this dump -5stars. What you see in the phots that they’ve provided is nothing like what the actual place looks like. The whole experience was brutal. To start, when we arrived, we had to find the keys which were located in a lock box that was on a chain link fence with about 40 boxes. The lock box they describe is super difficult to find. Once we finally figured out how to check in, we got into the unit only to find it dirty and basically nothing like the pictures. All of the funiture in the photos had been removed and replaced with dirty old junk. The bed was a double not a queen, and we actually checked for bed bugs before using it. They provided 2 small towels that were actually wet which was disgusting. No blinds or curtains covering the huge window. We were so disgusted that we actually left and booked a proper hotel for the second night of our stay. We attempted to contact the manager several times at the 24/7 number provided but there was never an answer. We then contacted Expedia who also made multiple attempts to contact them. When they finally got through to someone, the man on the phone refused to give his name and ended up hanging up on the Expedia representative. Now we’re fighting to not only get a refund, but the $300 deposit they actually charged our credit card. It really ruined our entire trip as we spent hours on the phone trying to rectify the situation. Total SCAM!!!!!
Chris
Stayed 2 nights in Aug 2019