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Reviews of Home2 Suites by Hilton Milton Ontario

3 out of 5
Home2 Suites by Hilton Milton Ontario
8490 Parkhill Drive, Milton, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 817 reviews" "
Rating 8 - Good. 241 out of 817 reviews" "
Rating 6 - Okay. 55 out of 817 reviews" "
Rating 4 - Poor. 30 out of 817 reviews" "
Rating 2 - Terrible. 34 out of 817 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in May 2024
Response from Satyen on May 21, 2024
Hi Jennifer,We are delighted to receive your 5 start rating. We do look forward to welcoming you back.Have a nice evening.

10/10 Excellent

Mary Jane

Travelled with group
The hotel is barely new. The staff were very helpful and friendly. Although its very far and near industrial vicinity it's worth checking in because the place is immaculate. The free breakfast was good and satisfying, too.
Stayed 2 nights in May 2024
Response from Satyen on May 13, 2024
I would like to thank you for the 5 star rating which really motivates us in continuing to provide the best service to our valuable guest like you. We do look forward to welcoming you back soon.Thanks

6/10 Okay

darrick

Stayed 1 night in May 2024
Response from Satyen on May 10, 2024
Thanks for feedback and staying with us. We do look forward to welcome you back.Thanks

10/10 Excellent

Sardar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Satyen on May 10, 2024
Dear GuestI would like to thank you for 5 star rating and this really motivates our team. We do look forward to welcome you soon.Thanks

2/10 Terrible

Itoya

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer rep
Stayed 1 night in Apr 2024
Response from TH on May 5, 2024
Hello Itoya, I just called up to your room and we spoke about the experience you had earlier today with one of our collogues over the phone. Unfortunately, you were not happy with the cancellation policy. However, he is correct, third-party reservations can NOT be modified and it is truly out of our control. We would like to apologize for any inconvenience caused and hope you understand. Thank You,Tasneem

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from TH on May 5, 2024
Hello Stephen, Thank you for your ratting, we're happy you enjoyed your stay with us.

4/10 Poor

Alaa M K

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from TH on Apr 30, 2024
Hello Alaa, we noticed that you have given us a low ratting and want to apologize for any inconvenience caused. However, your issue was resolved, and you were accommodated in order to meet your needs which left you with a smile. 1. Connecting rooms are NOT guaranteed however we gave you the closest room together.2. The next day you were moved into connecting rooms once it was available and although it costs more, we kept the same rate for you.3. We got our housekeepers to help you move your belongings.4. We extended breakfast time for you and your family which we do NOT typically do.   Therefore, please update your ratting. Thank you!

10/10 Excellent

Rong

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from TH on Apr 30, 2024
Hello Rong, Thank you for your ratting. We're happy you enjoyed your stay with us.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from TH on Apr 30, 2024
Hello Janet, Thank you for your ratting. We're happy you enjoyed your stay.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine however the breakfast food was horrible.
Stayed 2 nights in Apr 2024
Response from TH on Apr 30, 2024
Hello Bradley, Thank you for the review. We're breakfast didn't meet your expectations. We will take this into consideration.Thank You!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Capable and friendly staff. Nice vibe.
Stayed 2 nights in Apr 2024
Response from TH on Apr 30, 2024
Hello Kristin, Thank you for your review. We're happy you enjoyed your stay with us.

2/10 Terrible

Greg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We got bed bugs and the hotel gave us no discount. Moved us rooms.
Stayed 2 nights in Apr 2024
Response from Satyen on Apr 6, 2024
Dear Guest, I came to your room personally to check and we took apart beds and frame , sofa, checked even under the furniture and we did not find any. We did all this exercise in front of you and you saw that nothing was found. Still as a courtesy and safety reason we changed your room and washed free your all the cloths which 4 full of full size of garbage bag. We called the pest control and still could not find any. As a precaution we got this room sprayed. This hotel does not have bed bug which you are trying to claim and we take it very seriously. You showed your bite mark on face which was not the bed bug bite marks and bed bug dont bite on face because it is not their safe place. Your claim is absolutely false. My kind request to you to not put this kind of comments which does not justify. It does not look good on your part.Thanks

6/10 Okay

Matthew

Having free parking was great!
Stayed 1 night in Mar 2024
Response from Satyen on Mar 30, 2024
HIThank you for your feedback and we are pleased to hear that you enjoyed your stay at the hotel.We do look forward to welcoming you back.Have a nice day.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Satyen on Mar 30, 2024
Dear Guest,I would like to thank you for your motivating feedback and our team is pleased to make your stay comfortable.Have a great Day.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Satyen on Mar 30, 2024
Dear GuestI thank you for your motivating feedback . We are pleased to know that your stay was enjoyable.Have a nice day.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TH on Apr 30, 2024
Hello Elisabeth, Thank you for your ratting. We're happy you were satisfied with your stay.

6/10 Okay

Linda

Business traveller
Disliked: Cleanliness
On my first night of arrival, I went to take a shower to find the shampoo, conditioner and soap were empty.there was a foul smell in the suite as if windows have never been opened and the chair was stained.
Stayed 5 nights in Feb 2024
Response from TH on Apr 30, 2024
Hello Linda, We're sorry to hear about your recent experience. We appreciate you bringing this to our attention as it helps us improve. We will bring this to our staff's attention and make sure it does not happen again.

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Feb 2024

10/10 Excellent

Ronny

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024

8/10 Good

JACLYN

Travelled with family
Liked: Cleanliness, staff & service
Staff were fantastic; they were professional and polite. Some feedback - the pool was cold (this was a low point for little ones who were shivering after 10mins swimming). The toilet in our room also made a massive noise when refilling (even when it hadn't been flushed) - it was so loud it woke our family of 4 up 3x in the evening. The breakfast was decent, and hotel was clean. We enjoyed our stay, but a warmer pool and different toilet would have made this a 5 star.
Stayed 1 night in Feb 2024

2/10 Terrible

Greg

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t refund resection or credit
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. Always there when we needed assistance. Check in was simple and quick. The pool was very clean and warm. We enjoyed our stay.
Stayed 1 night in Jan 2024

6/10 Okay

Suzanne

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was clean and modern. We liked our room for the spacious size and amenities. However, the swimming pool was FREEZING cold so the kids couldn’t swim. There were no towels available and we had to ask at front desk. Also, the breakfast was horrible. There was no bacon or sausage or eggs. Only premade omelets that were very undesirable. Limited options for other items also, The pool and breakfast was our main reason for choosing this hotel over others! Very disappointing in that aspect…
Stayed 1 night in Jan 2024

10/10 Excellent

Belinda

Travelled with family
Liked: Amenities, property conditions & facilities
The staff was amazing very polite and accommodating. Room was nice and quiet and very clean. Thank you for a great stay !
Stayed 1 night in Jan 2024

10/10 Excellent

Rick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool and workout areas. Room was great.
Stayed 1 night in Jan 2024

6/10 Okay

John

Travelled with family
Liked: Staff & service, room comfort
Average and expensive.
Service at check-in was below average, upon learning we were not part of their loyalty program we were allocated a room among a group booking for a hockey team, who were loud and disruptive until after midnight. The pool temperature is cold for winter also.
Stayed 1 night in Jan 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas party stay
Have stayed here numerous times and has always been a pleasant and comfortable stay. Spacious and clean rooms with lots of amenities. Location was good for the function we had to attend. Not a whole lot of amenities in walking distance but a short drive. Friendly and efficient check in. will stay again
Stayed 1 night in Dec 2023

8/10 Good

Jovan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Marta

Stayed 1 night in Dec 2023
Response from TH on Jan 6, 2024
Hello Marta, Thank you for your ratting.

10/10 Excellent

Heather

Stayed 1 night in Dec 2023

4/10 Poor

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The staff had serious issues using their system, check in took close to 10 minuets because they didn't know how to take a deposit for damages. In the end I was charged a full rate twice for the same room and this issue was not resolved till I spend over an hour on their service line a week later. The manager and staff were unhelpful and did not care about this suggesting I deal with Expedia if I want my money. In one of the many conversations with them I recorded which I am happy to share they admitted that they took full responsibility for this mistake yet it still cost me over an hour of my time to resolve with no apologize. Additionally we found am earwig in the washroom mat
Response from TH on Dec 6, 2023
Dear Charles, We sincerely apologize for the inconveniences you experienced during your recent stay. We regret that our staff faced challenges with our new system, causing delays and frustration during your check-in process. Your feedback is invaluable, and we take full responsibility for the billing error, acknowledging the time and effort it took to rectify the situation. Your recorded conversations highlight areas where we fell short of our commitment to providing excellent service, and we are committed to learning from this experience to improve our operations.In addition, we would like to apologize for the unwelcome discovery found in your washroom, and we assure you that we are addressing this matter promptly to prevent any recurrence.Please know that we deeply regret any inconveniences caused and appreciate your patience in resolving these issues. We would value the opportunity to make amends, and we encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future. Best Regards,Tasneem Hazzouri

4/10 Poor

Arden

Travelled with family
Very loud. They need soundproofing from the hallway and the upper levels.
Stayed 1 night in Dec 2023
Response from TH on Dec 6, 2023
Hello Arden, Thank you for choosing Home2 Suites By Hilton, Milton. We would like to apologize for the noise disturbance and for the inconvenience caused. We take your feedback seriously as it helps us improve. Thank you for bringing this to our attention and we hope you consider staying with us again in the near future.Best Regards,Tasneem Hazzouri

6/10 Okay

Kam

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Check-In was a terrible experience. Staff was rude.
Stayed 2 nights in Nov 2023
Response from TH on Dec 6, 2023
Hello Kam,Thank you for choosing Home2 Suites By Hilton, Milton. We would like to apologize for the poor experience you encountered upon check-in and are sincerely sorry for the inconvenience caused. We appreciate you bringing this matter to our attention as it helps us improve. Please feel free to contact the hotel directly to discuss your concerns further.Best Regards,Tasneem Hazzouri

10/10 Excellent

Monika

Liked: Cleanliness, amenities, property conditions & facilities
It was great to have the kitchen. We didn't use the area around the hotel on this trip. It was worth the drive to Georgetown for hockey.
Stayed 2 nights in Nov 2023
Response from TH on Dec 1, 2023
Hello Monika, Thank you for choosing Home2 Suites By Hilton, Milton. We're glad you had a good stay with us and we hope to see you again soon. Best Regards,Tasneem

10/10 Excellent

Elizabeth

Stayed 2 nights in Nov 2023
Response from TH on Nov 24, 2023
Hello Elizabeth, Thank you for your ratting.

6/10 Okay

Michael

Business traveller
Disliked: Cleanliness
Big room's. Dirty halways and elevator. Breakfast sucks
Stayed 12 nights in Oct 2023
Response from TH on Nov 15, 2023
Hello Michael. Thank you for your review and your feedback. We're glad you chose Home2 Suites By Hilton, Milton and we're glad the room fit your needs however, we want to apologize for any inconveniences caused due to the cleanness not meeting Hilton Standards. We always try our best to ensure the hotel is clean enough to call it your second home. We will get into contact with the housekeeping and janitors to make sure those areas are cleaned always. Thank you again and we hope you consider staying with us again. Please feel free to contact the hotel directly to discuss any further recommendations.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from TH on Nov 15, 2023
Hello Shawn, thank you for your ratting.

8/10 Good

Janis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from TH on Nov 9, 2023
Hello Janis, thank you for your ratting.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from TH on Nov 9, 2023
Hello, thank you for your ratting.

10/10 Excellent

charith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay amazing place
Staff were amazing really friendly and helpful, Made us feel like we were at home. Lucky was very helpful.
Stayed 7 nights in Oct 2023
Response from TH on Nov 1, 2023
Hello Charith, thank you for choosing Home2 Suites By Hilton, Milton. We appreciate your review and hope to see you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Nice hotel. Good location and facilities.
Stayed 1 night in Oct 2023
Response from TH on Oct 25, 2023
Hello, thank you for your review.

8/10 Good

shahid

Stayed 1 night in Oct 2023
Response from TH on Oct 21, 2023
Hello Shahid. Thank you for your recent stay with Home2 Suites By Hilton, Milton. We appreciate your ratting and hope to see you again soon.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff were very accommodating with us setting up a buffet table for our hockey team.
Stayed 2 nights in Oct 2023
Response from TH on Oct 21, 2023
Hello Donna and Thank You for choosing Home2 Suites By Hilton, Milton. We're glad you enjoyed your stay with us and can't wait to welcome you again soon.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from TH on Oct 6, 2023
Hello Danielle, thank you for your ratting.

2/10 Terrible

dennis

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Unfortunately, Due to people not controlling their children. I made our experience not good. Screaming child cause her father took her phone away at 7am in the morning. Not being attended to at the breakfast and burning bread in the toaster. Screaming during breakfast for not getting what another child wanted. No internet. No internet The Hilton name normally is a pleasant stay. THIS WAS NOT.
Stayed 1 night in Sep 2023
Response from TH on Oct 4, 2023
Hello Dennis and thank you for choosing Home2 Suites By Hilton, Milton. We are sincerely sorry that you did not enjoy your stay and did not meet your expectations. Your feedback is important to us as it helps us improve. We hope you consider staying with us again in the near future.Best Regards,Tasneem Hazzouri

10/10 Excellent

NADIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my stay with my family, everything was perfect
Stayed 1 night in Sep 2023
Response from TH on Oct 4, 2023
Hello Nadia, thank you for your review.

8/10 Good

sandra

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from TH on Oct 6, 2023
Hello Sandra, Thank your for your ratting.