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Reviews of Holiday Inn Express Toronto - North York, an IHG Hotel

2.5 out of 5
Holiday Inn Express Toronto - North York, an IHG Hotel
30 Norfinch Dr, Toronto, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 373 out of 1001 reviews" "
Rating 8 - Good. 378 out of 1001 reviews" "
Rating 6 - Okay. 159 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Amber

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Bhagwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is functional.It is clean and quite. Ample parking space
Stayed 1 night in May 2024

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room entrance door makes noise when you are closing it even if you try to be quite.
Stayed 3 nights in May 2024

8/10 Good

Polina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great breakfast
Stayed 1 night in May 2024

10/10 Excellent

Cecilia

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
I wanted to express my gratitude for the wonderful stay at your hotel. The room was immaculate, the staff was incredibly attentive, and the amenities were top-notch. I particularly enjoyed the delicious breakfast spread each morning. Thank you for providing such a fantastic experience!
Stayed 1 night in May 2024

10/10 Excellent

jeneth

Liked: Cleanliness
It's clean and breakfast was good!
Stayed 2 nights in May 2024

10/10 Excellent

Helen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 3 nights in May 2024

10/10 Excellent

Doan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

David

Travelled with family and small children
Disliked: Cleanliness, staff & service
When we went to use the bathroom for the first time there was a giant poop in toilet and it was clogged. I called down to the front desk and was informed that maintenance had gone home for the night but I could go down and pick up a plunger to do it myself. At home I wouldn’t care but the fact they initially didn’t even offer to bring the plunger up was really annoying and it seemed like everything was an inconvenience for them.
Stayed 1 night in May 2024
Response from Mark on May 10, 2024
This is definitely not the experience we aim to provide for our guests. We are investigating this issue with our team to uncover why this room was in this state prior to your arrival. In the interim, please accept my sincere apologies for this unacceptable situation and know that we will follow up shortly.

10/10 Excellent

Sawyer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sophy

Travelled with family and small children
Check in was easy and the lady at the desk was very friendly and kind.
Stayed 1 night in May 2024
Response from Mark on May 10, 2024
Great to hear!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
Property was fully booked with hockey and Ultimate teams; very, very busy and not quiet. Was assured by staff that an on-site security guard was there if an 'issue' occurred during the overnight period.
Stayed 1 night in May 2024
Response from Mark on May 10, 2024
These are always challenging situations, so thank you for sharing our success in handling this to the satisfaction of all our guests.

8/10 Good

Nicole

Stayed 1 night in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a police station just a wall separating the 2 property. That make me feel very secure. It was close to 3 major High Way. Easy in and out. Easy access to down town Toronto.
Stayed 2 nights in Apr 2024
Response from Mark on May 10, 2024
Makes us all feel safe too! Safe travels Andrew!

8/10 Good

Marlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 1 night in Apr 2024
Response from Mark on May 10, 2024
Thank you and safe travels!

8/10 Good

Emmanuella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark on May 10, 2024
Thank you!

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
While the stay was reasonably priced, the hotel was very crowded especially at breakfast time. To better satisfy guest needs, it would be good if some soft drinks or snacks were provided by the hotel at a reasonable cost. I was shocked to find that a single can of pop was $3.00 tax and that I could only pay by credit card to get it. A very small bag of chips was the same price and was simply too high. When combined with the unavailability of bottled water, the evening is not enjoyable at this hotel. There are no gas stations or convenience stores in the area and so there is no access to drinks or snacks for the evening. If the prices were more reasonable I would have little in terms of complaints with this hotel. Lastly, the staff was rude.
Stayed 1 night in Apr 2024
Response from Mark on May 10, 2024
Thank you for this feedback, we value anything that helps us better meet the needs of our guests.

8/10 Good

Shaline

Stayed 2 nights in Apr 2024
Response from Mark on May 10, 2024
Thank you!

10/10 Excellent

Steven

Liked: Cleanliness
It was nice
Stayed 1 night in Apr 2024
Response from Mark on Apr 24, 2024
Great to hear!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the large parking lot to bring our dog for a walk. I liked having a back door to bring her out. We didn't like the following: we could hear a lot from surrounding rooms and main floor room was not ready when we arrived at 4pm. We waited for it to become ready until 5pm and then they put us in a 2nd floor room (even with our dog) because it still wasn't ready.
Stayed 1 night in Mar 2024
Response from Mark on Apr 24, 2024
Thank you so much for taking the time to provide this feedback for us. Unfortunately sometimes we are unable to meet all requests in terms of room types or floor preferences, and it sounds like our team could have had a more detailed and clear conversation with you about this. We will speak with the team and ensure they discuss all the options available to guests with these kinds of requests that we are unable to meet immediately, but may be able to meet it later in the day.Thanks again!

10/10 Excellent

Young

Travelled with family and small children
Liked: Staff & service, amenities
This hotel is new, clean, well designed and thought out and I loved that it didn't have carpet on the floor. Super easy and comfortable
Stayed 1 night in Apr 2024
Response from Mark on Apr 24, 2024
Great to hear!Thanks,

6/10 Okay

Aji

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are WAAAY TOO Small and congested.
Stayed 2 nights in Apr 2024
Response from Mark on Apr 24, 2024
Sorry to hear this was such a frustration for you on this stay! Though our rooms would not be categorized as suites, most of our clients are looking for the simple and straightforward set up of our rooms. Sorry that this was not a good match for you on this trip.

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, even had a day bed! Loved it!
Stayed 2 nights in Apr 2024
Response from Mark on Apr 24, 2024
Thank you!

6/10 Okay

David

Business traveller
Very Average , Jim tread mills all stopped working after 5 mins use
Stayed 2 nights in Apr 2024
Response from Mark on Apr 24, 2024
Thanks David,We have looked into the reported issue with the treadmills, and cannot seem to replicate the issue you encountered. Please let us know about these kind of challenges when they are happening, so we can assist and get you back on track right away!

10/10 Excellent

yousif

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Mark on Apr 24, 2024
:)

8/10 Good

cyrille

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad but a lot of running in the corridor of my rooms.
Stayed 1 night in Apr 2024
Response from Mark on May 10, 2024
Please let our team know anytime you experience this kind of issue!

6/10 Okay

Colby

Stayed 1 night in Apr 2024
Response from Mark on May 10, 2024
Thank you and safe travels!

2/10 Terrible

Lucia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was told I needed to move to a different hotel with no reason given. The other hotel was 20 minutes further.
Stayed 1 night in Apr 2024
Response from Mark on May 10, 2024
Sorry for this unfortunate situation, we are evaluating how we handled this situation and how we can better handle these kinds of emergencies in the future.

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t go wrong when there’s a police station right next door.
Stayed 1 night in Apr 2024
Response from Mark on May 10, 2024
Safest location in town! :)

10/10 Excellent

Chrissany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up staying here due to a flight cancellation. Jim was working in the front desk and he was very kind and efficient. My room was very clean. I only stayed here one night but I was satisfied. Breakfast was ready on time. Everything was fresh. Overall good experience.
Stayed 1 night in Apr 2024
Response from Mark on May 10, 2024
Thank you! Great to hear!

10/10 Excellent

young rok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark on May 10, 2024
Thank you!

10/10 Excellent

Doan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im so satisfied!
Stayed 1 night in Mar 2024
Response from Mark on May 10, 2024
Thanks!

8/10 Good

Xtinaaaaa

Stayed 1 night in Mar 2024
Response from Mark on May 10, 2024
Thank you!

10/10 Excellent

Chuangwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

6/10 Okay

Yvonne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness A1; I would suggest for front desk check in smiling and welcoming, friendly greeting; Guests are coming in tired/frustrated, be very friendly nonetheless, and you'll be excellent all the way; Thank you I would suggest
Stayed 1 night in Mar 2024

10/10 Excellent

Mohammad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and nice, but not in a good area.
Stayed 1 night in Mar 2024

6/10 Okay

ELLE

Stayed 1 night in Mar 2024

8/10 Good

Johan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was poorly managed. Ran out of items by 0800 with 2 hours left till closing. No eggs, no pancakes, no dairy & only bread/toast remaining for baked goods.
Stayed 1 night in Mar 2024

10/10 Excellent

Ashna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth a stay and within a lot of stores
Stayed 1 night in Mar 2024

4/10 Poor

Zachary

Stayed 1 night in Mar 2024
Response from Mark on May 10, 2024
safe travels

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access from highway
Stayed 1 night in Mar 2024

10/10 Excellent

Kaylan

Stayed 1 night in Mar 2024

8/10 Good

Cornel

Liked: Cleanliness, staff & service, property conditions & facilities
It's near to a school and a police station
Stayed 3 nights in Mar 2024

10/10 Excellent

Diane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, comfortable bed. Would return and highly recommend.
Stayed 1 night in Mar 2024

8/10 Good

Fengshan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. They used to offer a bottle of water and a couple of cookies to make the guest feel welcome, but they stopped doing this.
Stayed 1 night in Mar 2024

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Frederick, North York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient
Stayed 1 night in Feb 2024

10/10 Excellent

chee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean good breakfast Great staff Recommend bath mats in showers as there is risk of slipping
Stayed 1 night in Feb 2024

6/10 Okay

Gloria, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine, bed comfy, shower good. However it was bad timing, we had a literal party outside our door in the hallway two nights in a row that we stayed. I asked them politely once at 10 pm to move inside their room and they quietened down for 5 minutes. At 10:30pm I phoned the front desk who said they would check on it It was thankfully quiet by 11 pm both days but sheesh, couldn't hear oneself think. The next day the front clerk kindly gave me a complementary treat from the snack bar for the inconvenience which was nice. Breakfast was fine but very busy; nice to have warm oatmeal and scrambled eggs, but the coffee tasted plastic. Hotel was right next to a police station so sirens went on and off through the evening and early morning so location of hotel is a bit unfortunate. Other than that the stay was fine, nice to have complementary parking outside.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024