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Reviews of Courtyard by Marriott Toronto Airport

3 out of 5
Courtyard by Marriott Toronto Airport
231 Carlingview Dr, Toronto, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1003 reviews" "
Rating 8 - Good. 313 out of 1003 reviews" "
Rating 6 - Okay. 81 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nashat

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in May 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ronald

Lots of parking. Friendly staff
Stayed 1 night in May 2024

6/10 Okay

Daryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location for airport stay with shuttle available. Price was high considering what was included, e.g. breakfast not included.
Stayed 1 night in May 2024

10/10 Excellent

Barwaqo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 1 night in May 2024

10/10 Excellent

Megan

Stayed 1 night in Apr 2024

10/10 Excellent

Marilou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place to stay for the whole family…
Stayed 1 night in Apr 2024

10/10 Excellent

Angali

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024

10/10 Excellent

Arleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Empty dirty lot behind but that’s not Marriott fault
Stayed 1 night in Apr 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice, but there were a group of teenagers that I had to call the office 3 times to stop the noise, there were at least 10 kids in room, was disappointed . We had little kids in our room and an early flight.
Stayed 1 night in Apr 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean, beautiful and spacious room. The shuttle to and from the airport was convenient and well organized.
Stayed 1 night in Apr 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

peter

Didn’t like the fact that breakfast was not included. I also have a free night with Marriott, and for some reason this Marriott would not let me use it.
Stayed 1 night in Apr 2024

10/10 Excellent

ZHONGLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, nice shuttle bus service..
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Apr 2024

8/10 Good

chelan

Liked: Cleanliness
The beds were amazing! I didn't like that I had to pay for transportation from the airport because we arrived at 2am.
Stayed 1 night in Mar 2024

10/10 Excellent

Dilek

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 1 night in Apr 2024

10/10 Excellent

Jagdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, from airport , shopping and specially The Gurudwara.
Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , clean with a nice bar
Stayed 1 night in Mar 2024

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with extra bed already made up when we checked in
Stayed 1 night in Mar 2024

10/10 Excellent

Lesli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very comfortable and quiet hotel very close to the airport with a free shuttle. the bistro has nice food but I wish that it was open longer. when you arrive later you will have to walk over to the arizona restaurant to get any food. The staff at check in are very friendly. The beds are cozy and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Quick shuttle & check in
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt tranfer to the airport and the facility/room met all our needs. We will be back.
Stayed 1 night in Mar 2024

2/10 Terrible

Helen

Travelled with partner
When we arrived…the first contact involved charging us for parking. This was not clearly set out in the agreement. Another gentleman refused to pay it and was very vocal about how upset he was. This should have been outlined in the booking charges! Not impressed!
Stayed 1 night in Mar 2024
Response from Service team on Mar 18, 2024
Thank you for your follow up, we appreciate the feedback. All hotels at Toronto Pearson airport charge for parking due to land values and demand. The hotel parking charges are clearly noted on our web site and all our partner web sites under the property information. Thank you and we hope to welcome you back.

8/10 Good

Adhanet

Stayed 3 nights in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front office team on Mar 18, 2024
Thank you, glad you enjoyed your stay

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price.
Stayed 1 night in Mar 2024

8/10 Good

Cyril

Travelled with family
Nice stay
Stayed 1 night in Mar 2024
Response from front desk team on Mar 18, 2024
Glad to hear you had a nice stay, we hope next time we can move your score to 5 0f 5

10/10 Excellent

mary jo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport! Clean safe and central!
Stayed 1 night in Mar 2024

2/10 Terrible

Matthew David

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from front desk team on Mar 18, 2024
Please contact us directly with any issues you encountered so we can look for opportunities to correct them

10/10 Excellent

Lesli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean, quiet hotel. Bistro food is good. Staff on front desk very nice. close to airport. shuttle quick and driver very nice.
Stayed 1 night in Mar 2024

8/10 Good

Josee, La Prairie

Travelled with family
Liked: Cleanliness, staff & service
Great location, comfortable beds, clean washroom. The carpet around the chair needs a vacuuming badly. We dropped a pair of socks behind the chair and retrieved them covered in a layer of dust and dirt. Thanks.
Stayed 2 nights in Mar 2024

8/10 Good

Tricoci

Travelled with family
Nice comfortable property but had to pay an additional $25 to park our car. The parking fee was not mentioned during booking process.
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Travelled with family
Super friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Very clean
Stayed 1 night in Feb 2024

8/10 Good

Valerie

Stayed 1 night in Feb 2024

8/10 Good

Ian

Stayed 1 night in Feb 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jan

Liked: Property conditions & facilities
Just there for a night so all was good for our purposes
Stayed 1 night in Feb 2024

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good 👍
Stayed 1 night in Feb 2024

10/10 Excellent

Bailey

Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

BOB, BRAMPTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very disappointed that they only service rooms every second day …..I used to think Courtyard Marriott was #1 in service and found this to be very beneath the standards and expectations of the quality and value they represent.Maybe awhile before I stay again and even thinking about changing hotel brands .
Stayed 2 nights in Feb 2024
Response from Peter on Feb 9, 2024
Thank you for the feedback: The hotel does does service rooms on the second day but as noted at check in we will certainly assist with any amenities that are needed or any supplies or garbage removal. Just contact the desk and a team member will assist you with your needs.

6/10 Okay

Konrad

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Park n' Fly entrance across the road. There is a walkable gap between the Park n' Fly entrance gate and building. Our room appeared to be newly renovated. A flight delay resulted in hotel arrival after 3 AM. Reception gave us a 2 PM late departure that we greatly appreciated. I will use this hotel again.
Stayed 1 night in Feb 2024

6/10 Okay

Claude, Harrow

Liked: Cleanliness, staff & service, property conditions & facilities
You can never get in food or drinks
Stayed 1 night in Jan 2024