All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The pool was very hard to find. The room was clean and comfortable.
Lyndsay
Stayed 1 night in Apr 2024
Response from Executive Assistant on May 3, 2024
Dear Lyndsay, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
The hotel and room was clean and well appointed. Super comfortable bed. Staff was great. Many amenities in the area. Definitely will stay again.
Lois
Stayed 1 night in Apr 2024
Response from Executive Assistant on May 3, 2024
Dear Lois, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.
Dear J, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
Dear Jean-Pierre, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.It is always encouraging to hear positive feedback and I am happy that your time with us was enjoyable. We hope to welcome you again soon.
Dear Remington, Thank you for taking the time to share your thoughts. Please accept my sincere apologies that we failed to meet your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The place was clean and tidy with easy parking, staff very polite and friendly.
Trastan
Stayed 2 nights in Apr 2024
Response from Executive Assistant on May 1, 2024
Dear Trastan, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope you will come back and see us again soon.
Dear Congcong, I am happy that you enjoyed our accommodations and had great interactions with our staff. It was a pleasure to have you as our guest. We hope to welcome you back soon
Dear Natalia, It is always encouraging to hear positive feedback, and we are thrilled that you enjoyed your time with us. Thank you for taking the time to let us know about your experience. We hope to welcome you back soon.
Dear Nasir, Thank you for completing the survey regarding your recent stay at our property. We hope you will come back and see us again soon.
8/10 Good
Riad
Apr 30, 2024
Liked: Cleanliness
Riad
Stayed 1 night in Apr 2024
Response from Executive Assistant on May 1, 2024
Dear Riad, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
Dear Akashdeep, Thank you for taking the time to let us know about your experience while staying with us. I am truly sorry that you did not enjoy your stay with us. I hope you choose to stay with us again, whenever your travels bring you back to the area.
Overall was very good, there was one thing could be better.
1. The AC fan was full with dust, suggested to clean the AC fans better.
Joanna
Stayed 3 nights in Apr 2024
Response from Executive Assistant on Apr 30, 2024
Dear Joanna, We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your insightful perspective and valuable feedback with the leadership team. We hope you will come back and see us again soon.
Dear Ye, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
New renovated rooms, very clean and very quiet. Never had an issue with parking my rental car. Easy check in and check out. Great staff.
Dano
Stayed 3 nights in Apr 2024
Response from Executive Assistant on Apr 30, 2024
Dear Dano, Thank you for taking the time to give us a review. We are happy to know that you enjoyed your stay with us. We hope to welcome you back soon.
4/10 Poor
Kris
Apr 26, 2024
Kris
Stayed 1 night in Feb 2024
Response from Executive Assistant on Apr 30, 2024
Dear Kris, We recognize your time is valuable and appreciate the feedback you have provided. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
Dear Stephen, Thank you for completing the survey regarding your recent stay at our property. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! We hope you will come back and see us again soon.
Dear Muzamil, Thank you for completing the survey regarding your recent stay at our property. We are pleased to know that you enjoyed your time with us. We hope you will come back and see us again soon.
Friendly staff especially Vicky at the front desk!!!
Tu
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 23, 2024
Dear Tu, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.We hope you will come back and see us again soon.
8/10 Good
David
Travelled with family
Apr 22, 2024
Couldn’t find breakfast area in morning
David
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 22, 2024
Dear David, We appreciate that you let us know what you liked about your stay and how we can improve. We will ensure to make changes in our communication strategies. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Good
Sean
Travelled with family, Travelled with family and small children
Dear Sean, We thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
Nice small cozy hotel. My only complaint is parking situation is horrible. Parking lot is shared with other properties.
MICHELLE
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 22, 2024
Dear Michelle, Thank you for your review and feedback. Feedback is always encouraging as it gives us an opportunity to understand different perspectives and implement improvements. We hope to welcome you back soon.
Dear Bita, Thank you for choosing to stay at the Best Western Parkway Hotel. We are thrilled to know we exceeded your expectations and that your stay was enjoyable. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.
Dear Opeyemi, Thank you for choosing to stay at the Best Western Parkway Hotel. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! I hope you choose to stay with us again, whenever your travels bring you back to the area
Pretty good overall, nice rooms with a lot of lights. Equipped with everything such as glasses, cups, coffee maker, a safe(with a light in it!). Only a bit difficult to navigate but that’s okay. Would stay again.
Jasmine
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 22, 2024
Dear Jasmine, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. We are thrilled to know, we exceeded your expectations and that your stay was enjoyable. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.
Dear Rochelle, Thank you for taking the time to give us a 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. It was a pleasure to have you as our guest, we hope you choose to stay with us again.
Parking lot was not in great shape, and finding parking was a challenge. Location, cleanliness and staff were all good!
Casey
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 22, 2024
Dear Casey, Thank you for your honest feedback regarding our parking lot. Your comments have been shared with the hotel leadership team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We hope you will choose to stay with us again.
Dear Adam, Thank you for completing the survey. I am happy that you got a chance to experience our amenities and enjoyed your stay with us. It was a pleasure to have you as our guest. We hope to welcome you back soon
Dear Lijuan, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
10/10 Excellent
Farzaneh
Apr 17, 2024
I’m very happy with the lady at the hotel reception, Mozhgan . She’s very friendly and welcoming , also very professional at her job , made my stay very Pleasant. All other staff were very nice too . My room was very spacious and clean and having the kitchenette was a bonus . Thank you
Farzaneh
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 18, 2024
Dear Farzaneh, Thank you for sharing your experience. Positive feedback and individual recognition helps to encourage and motivate us.It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.
Came here to exihibit for convention. Check in and checkout all went smoothly and quickly. Accomdations are clean and adequate.
Grant
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 18, 2024
Dear Grant, Thank you for your feedback. I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided. We hope you choose to stay with us again.
Dear Linda, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
I enjoyed my stay with the facilities and surrounding and the staff attitude when checking in and asking questions
Saisurutyi
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Saisurutyi, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Good
Smitaben
Apr 15, 2024
Liked: Cleanliness, staff & service
Nice and good👍👍👍
Smitaben
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Smithaben, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. Positive feedback is always encouraging to us and we appreciate you. We hope to welcome you back soon.
Dear Yong Soo, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
Dear Anastasia, Thank you for completing the survey regarding your recent stay at our property. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Lee-att
Apr 15, 2024
Liked: Cleanliness, amenities
Got upgraded!
Lee-att
Stayed 1 night in Apr 2024
Response from Executive Assistant on May 3, 2024
Dear Lee-Att, Thank you for completing the survey regarding your recent stay at our property. We are pleased to know that you enjoyed your time with us. We hope you will come back and see us again soon.
I truly enjoyed my stay. Thanks to the helpful staff (front desk and housekeeping) who unconditionally attended to my needs.
RENATO
Stayed 7 nights in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Renato, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. Positive feedback and team recognition give us encouragement, particularly when it comes from those who matter the most – you! It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.
Dear Amber, Thank you for taking the time to give us a wonderful 5/5 review. We are so pleased to know we exceeded your expectations and that your stay was enjoyable. Positive feedback is always encouraging to us and we appreciate you. I hope you will choose to stay with us again.
The front desk lady upgraded my room to the better room (Merritt hotel which beside the Best Western). Front desk lady is very nice and friendly
Dennis
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Dennis, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
8/10 Good
BENYUAN
Travelled with family and small children, Business traveller
Dear Benyuan, Thank you for completing the survey regarding your recent stay at our property. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.
The hotel was easy to find. Easy check in. Excellent customer service. Clean room.
Tashana
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Tashana, Thank you for choosing to stay at the Best Western Parkway Hotel. I am happy to know you enjoyed your time with us.
6/10 Okay
Patrick
Apr 12, 2024
Liked: Cleanliness, staff & service
Patrick
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Patrick, Thank you for taking the time to let us know about your experience while staying with us. I am truly sorry that you did not enjoy your stay with us. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
Dear Zhe, Thank you! Providing the highest level of hospitality is our number one priority and your satisfaction is important to us, which is why your feedback is so valuable. We are thrilled to know that your stay was enjoyable. It was a pleasure to have you as our guest and we hope to welcome you back soon
Dear Jesus Manuel, We are delighted to have been your chosen hotel during your recent stay in Richmond Hill. It was truly a pleasure to serve you. We appreciate your business and value your feedback. We hope you choose to stay with us again.
10/10 Excellent
Kristi
Apr 10, 2024
Liked: Property conditions & facilities
Kristi
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 12, 2024
Dear Kristi, Thank you for completing the survey regarding your recent stay at our property. I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We hope you will come back and see us again soon.
Dear Andrea, Thank you for taking the time to give us a wonderful 4/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
Dear Sareth, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
8/10 Good
Lhey
Apr 5, 2024
Liked: Cleanliness, staff & service
It’s very nice place. The employees is very friendly. The good thing is they upgrade us to Sheraton Hotel. We’re so lucky that night, we enjoyed the suite.
Lhey
Stayed 1 night in Mar 2024
Response from Executive Assistant on Apr 8, 2024
Dear Lhey, Thank you for completing the survey regarding your recent stay at our property. We are pleased to know that you enjoyed your time with us. My hope is that all our guests experience a relaxing and peaceful stay. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.
10/10 Excellent
Pauline
Apr 5, 2024
Liked: Staff & service
Excellent service
Pauline
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 5, 2024
Dear Pauline, I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided. Thank you.
We enjoyed the stay and it was very clean. However, we chose to stay here for the pool and hot tub as it was a mini vacation. We found out during our stay that the pool is used for swim practice and we were only able to swim in one lane of the pool and it was very loud. It was uncomfortable sitting in the hot tub with the parents of the children staring at us. Wish i would have known this prior as we would have chosen a different hotel to stay at. Also, the ac unit was very loud.
Amanda
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 8, 2024
Dear Amanda, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.