2 indoor pools, seasonal outdoor pool, cabanas (surcharge)

Reviews of Best Western Parkway Hotel Toronto North

3.5 out of 5
Best Western Parkway Hotel Toronto North
600 Highway 7 East, Richmond Hill, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 696 out of 1399 reviews" "
Rating 8 - Good. 372 out of 1399 reviews" "
Rating 6 - Okay. 147 out of 1399 reviews" "
Rating 4 - Poor. 95 out of 1399 reviews" "
Rating 2 - Terrible. 89 out of 1399 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lyndsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very hard to find. The room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Executive Assistant on May 3, 2024
Dear Lyndsay, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room was clean and well appointed. Super comfortable bed. Staff was great. Many amenities in the area. Definitely will stay again.
Stayed 1 night in Apr 2024
Response from Executive Assistant on May 3, 2024
Dear Lois, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 2 nights in Apr 2024
Response from Executive Assistant on May 2, 2024
Dear J, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Jean-Pierre

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great front desk staff
Stayed 1 night in May 2024
Response from Executive Assistant on May 2, 2024
Dear Jean-Pierre, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.It is always encouraging to hear positive feedback and I am happy that your time with us was enjoyable. We hope to welcome you again soon.

2/10 Terrible

Remington

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Management.
Stayed 1 night in Apr 2024
Response from Executive Assistant on May 2, 2024
Dear Remington, Thank you for taking the time to share your thoughts. Please accept my sincere apologies that we failed to meet your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Trastan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and tidy with easy parking, staff very polite and friendly.
Stayed 2 nights in Apr 2024
Response from Executive Assistant on May 1, 2024
Dear Trastan, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope you will come back and see us again soon.

10/10 Excellent

CONGCONG, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, and nice services!
Stayed 2 nights in Apr 2024
Response from Executive Assistant on May 1, 2024
Dear Congcong, I am happy that you enjoyed our accommodations and had great interactions with our staff. It was a pleasure to have you as our guest. We hope to welcome you back soon

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks 🙏 very nice 👍
Stayed 2 nights in Apr 2024
Response from Executive Assistant on May 1, 2024
Dear Natalia, It is always encouraging to hear positive feedback, and we are thrilled that you enjoyed your time with us. Thank you for taking the time to let us know about your experience. We hope to welcome you back soon.

10/10 Excellent

nasir

Liked: Cleanliness, staff & service, property conditions & facilities
They have good service
Stayed 5 nights in Apr 2024
Response from Executive Assistant on Apr 30, 2024
Dear Nasir, Thank you for completing the survey regarding your recent stay at our property. We hope you will come back and see us again soon.

8/10 Good

Riad

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Executive Assistant on May 1, 2024
Dear Riad, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

4/10 Poor

Akashdeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 30, 2024
Dear Akashdeep, Thank you for taking the time to let us know about your experience while staying with us. I am truly sorry that you did not enjoy your stay with us. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Joanna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall was very good, there was one thing could be better. 1. The AC fan was full with dust, suggested to clean the AC fans better.
Stayed 3 nights in Apr 2024
Response from Executive Assistant on Apr 30, 2024
Dear Joanna, We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your insightful perspective and valuable feedback with the leadership team. We hope you will come back and see us again soon.

10/10 Excellent

ye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kinds love the pools.
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 30, 2024
Dear Ye, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Dano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New renovated rooms, very clean and very quiet. Never had an issue with parking my rental car. Easy check in and check out. Great staff.
Stayed 3 nights in Apr 2024
Response from Executive Assistant on Apr 30, 2024
Dear Dano, Thank you for taking the time to give us a review. We are happy to know that you enjoyed your stay with us. We hope to welcome you back soon.

4/10 Poor

Kris

Stayed 1 night in Feb 2024
Response from Executive Assistant on Apr 30, 2024
Dear Kris, We recognize your time is valuable and appreciate the feedback you have provided. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed a couple of times always excellent.
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 26, 2024
Dear Stephen, Thank you for completing the survey regarding your recent stay at our property. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! We hope you will come back and see us again soon.

10/10 Excellent

Muzamil

Liked: Cleanliness, staff & service, property conditions & facilities
pretty good food options
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 26, 2024
Dear Muzamil, Thank you for completing the survey regarding your recent stay at our property. We are pleased to know that you enjoyed your time with us. We hope you will come back and see us again soon.

10/10 Excellent

Tu

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff especially Vicky at the front desk!!!
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 23, 2024
Dear Tu, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.We hope you will come back and see us again soon.

8/10 Good

David

Travelled with family
Couldn’t find breakfast area in morning
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 22, 2024
Dear David, We appreciate that you let us know what you liked about your stay and how we can improve. We will ensure to make changes in our communication strategies. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Sean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front door lady was super nice and accommodating.
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 22, 2024
Dear Sean, We thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Good

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice small cozy hotel. My only complaint is parking situation is horrible. Parking lot is shared with other properties.
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 22, 2024
Dear Michelle, Thank you for your review and feedback. Feedback is always encouraging as it gives us an opportunity to understand different perspectives and implement improvements. We hope to welcome you back soon.

10/10 Excellent

Bita

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024
Response from Executive Assistant on Apr 22, 2024
Dear Bita, Thank you for choosing to stay at the Best Western Parkway Hotel. We are thrilled to know we exceeded your expectations and that your stay was enjoyable. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

10/10 Excellent

Opeyemi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
everything was alright....
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 22, 2024
Dear Opeyemi, Thank you for choosing to stay at the Best Western Parkway Hotel. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! I hope you choose to stay with us again, whenever your travels bring you back to the area

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good overall, nice rooms with a lot of lights. Equipped with everything such as glasses, cups, coffee maker, a safe(with a light in it!). Only a bit difficult to navigate but that’s okay. Would stay again.
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 22, 2024
Dear Jasmine, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. We are thrilled to know, we exceeded your expectations and that your stay was enjoyable. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Executive Assistant on Apr 22, 2024
Dear Rochelle, Thank you for taking the time to give us a 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. It was a pleasure to have you as our guest, we hope you choose to stay with us again.

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was not in great shape, and finding parking was a challenge. Location, cleanliness and staff were all good!
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 22, 2024
Dear Casey, Thank you for your honest feedback regarding our parking lot. Your comments have been shared with the hotel leadership team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We hope you will choose to stay with us again.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of amenities close by
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 19, 2024
Dear Adam, Thank you for completing the survey. I am happy that you got a chance to experience our amenities and enjoyed your stay with us. It was a pleasure to have you as our guest. We hope to welcome you back soon

10/10 Excellent

lijuan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable with lots of restraurant around
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 18, 2024
Dear Lijuan, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Farzaneh

I’m very happy with the lady at the hotel reception, Mozhgan . She’s very friendly and welcoming , also very professional at her job , made my stay very Pleasant. All other staff were very nice too . My room was very spacious and clean and having the kitchenette was a bonus . Thank you
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 18, 2024
Dear Farzaneh, Thank you for sharing your experience. Positive feedback and individual recognition helps to encourage and motivate us.It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

10/10 Excellent

Grant

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here to exihibit for convention. Check in and checkout all went smoothly and quickly. Accomdations are clean and adequate.
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 18, 2024
Dear Grant, Thank you for your feedback. I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided. We hope you choose to stay with us again.

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good front desk staff
Stayed 3 nights in Apr 2024
Response from Executive Assistant on Apr 17, 2024
Dear Linda, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Saisurutyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay with the facilities and surrounding and the staff attitude when checking in and asking questions
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Saisurutyi, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Smitaben

Liked: Cleanliness, staff & service
Nice and good👍👍👍
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Smithaben, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. Positive feedback is always encouraging to us and we appreciate you. We hope to welcome you back soon.

10/10 Excellent

Yong Soo

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Yong Soo, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Anastasia, Thank you for completing the survey regarding your recent stay at our property. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Lee-att

Liked: Cleanliness, amenities
Got upgraded!
Stayed 1 night in Apr 2024
Response from Executive Assistant on May 3, 2024
Dear Lee-Att, Thank you for completing the survey regarding your recent stay at our property. We are pleased to know that you enjoyed your time with us. We hope you will come back and see us again soon.

10/10 Excellent

RENATO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay. Thanks to the helpful staff (front desk and housekeeping) who unconditionally attended to my needs.
Stayed 7 nights in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Renato, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. Positive feedback and team recognition give us encouragement, particularly when it comes from those who matter the most – you! It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the free upgrade that I got.
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Amber, Thank you for taking the time to give us a wonderful 5/5 review. We are so pleased to know we exceeded your expectations and that your stay was enjoyable. Positive feedback is always encouraging to us and we appreciate you. I hope you will choose to stay with us again.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady upgraded my room to the better room (Merritt hotel which beside the Best Western). Front desk lady is very nice and friendly
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Dennis, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

8/10 Good

BENYUAN

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Benyuan, Thank you for completing the survey regarding your recent stay at our property. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

8/10 Good

Tashana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find. Easy check in. Excellent customer service. Clean room.
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Tashana, Thank you for choosing to stay at the Best Western Parkway Hotel. I am happy to know you enjoyed your time with us.

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Patrick, Thank you for taking the time to let us know about your experience while staying with us. I am truly sorry that you did not enjoy your stay with us. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Zhe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 12, 2024
Dear Zhe, Thank you! Providing the highest level of hospitality is our number one priority and your satisfaction is important to us, which is why your feedback is so valuable. We are thrilled to know that your stay was enjoyable. It was a pleasure to have you as our guest and we hope to welcome you back soon

10/10 Excellent

Jesús Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 12, 2024
Dear Jesus Manuel, We are delighted to have been your chosen hotel during your recent stay in Richmond Hill. It was truly a pleasure to serve you. We appreciate your business and value your feedback. We hope you choose to stay with us again.

10/10 Excellent

Kristi

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 12, 2024
Dear Kristi, Thank you for completing the survey regarding your recent stay at our property. I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We hope you will come back and see us again soon.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 16, 2024
Dear Andrea, Thank you for taking the time to give us a wonderful 4/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Sareth

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious. Quiet. Friendly staff
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 8, 2024
Dear Sareth, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Good

Lhey

Liked: Cleanliness, staff & service
It’s very nice place. The employees is very friendly. The good thing is they upgrade us to Sheraton Hotel. We’re so lucky that night, we enjoyed the suite.
Stayed 1 night in Mar 2024
Response from Executive Assistant on Apr 8, 2024
Dear Lhey, Thank you for completing the survey regarding your recent stay at our property. We are pleased to know that you enjoyed your time with us. My hope is that all our guests experience a relaxing and peaceful stay. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

10/10 Excellent

Pauline

Liked: Staff & service
Excellent service
Stayed 1 night in Apr 2024
Response from Executive Assistant on Apr 5, 2024
Dear Pauline, I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided. Thank you.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay and it was very clean. However, we chose to stay here for the pool and hot tub as it was a mini vacation. We found out during our stay that the pool is used for swim practice and we were only able to swim in one lane of the pool and it was very loud. It was uncomfortable sitting in the hot tub with the parents of the children staring at us. Wish i would have known this prior as we would have chosen a different hotel to stay at. Also, the ac unit was very loud.
Stayed 2 nights in Apr 2024
Response from Executive Assistant on Apr 8, 2024
Dear Amanda, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.