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Reviews of DoubleTree by Hilton Hotel Lawrence

4 out of 5
DoubleTree by Hilton Hotel Lawrence
200 Mcdonald Dr, Lawrence, KS

Reviews

8.2

Very good

Rating 10 - Excellent. 458 out of 1001 reviews" "
Rating 8 - Good. 293 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Marc

Disliked: Property conditions & facilities
This place is old and it shows it. The bathroom has gunk down at the bottom of the shower glass on the edges that looks like it’s been there for some time. And the grout in the tiles is nasty. The rooms are poorly lit, and the first-floor rooms have no natural light. They forgot to clean our room one day, but the night people were able to get it cleaned when we got home. And at checkin, the reservation we had made nine months earlier (for a room without the ADA modifications had been converted into an ADA room, which we didn’t want. They said they were full and couldn’t do anything. After talking to several people the front-desk person got it changed. But we won’t be staying here again. The place is kind of dark and depressing.
Stayed 3 nights in May 2024
Response from Pilar P: Front Office Manager on May 15, 2024
Hello Marc, I have sent you an email.Thank you,

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Pilar P: Front Office Manager on May 15, 2024
Hello Krista!Thank you so much for sharing your feedback of your last stay with us! We truly appreciate it. We hope that next time you are in town, you will choose to stay with us again.Safe travels,

4/10 Poor

Paul

Business traveller
Liked: Staff & service
The building was nice and the staff was friendly. When I checked into the room the bathroom had mold in the grout and excessive mold throughout the shower. I took a picture showed the front desk, they agreed it was disgusting, they moved me to another room, mold in the bathroom again all around the toilet and in the shower again. If the bathrooms can’t be maintained, it made me wonder what else isn’t cleaned. I slept one night in my clothes on top of the sheets, slipped the shower. Complete waste of $160
Stayed 1 night in May 2024
Response from Pilar P: Front Office Manager on May 12, 2024
Hello Mr. Paul, I have emailed you a response. Thank you so much for your feedback! We appreciate it!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior is so dated it was freakish timewarp.
Stayed 1 night in Apr 2024
Response from Sabine H. on May 9, 2024
Dear David, Thank you for taking the time to share your comments. We are very sorry that you found our hotel dated, but pleased to see that you found it in good condition and enjoyed the Midwestern hospitality of our staff. We hope to welcome you again soon!

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sabine H. on May 7, 2024
Dear Kristi, Thank you for taking the time to review your stay! It seems that it was a great one for you and that our staff took great care of you! We hope to welcome you again soon!

8/10 Good

James

Stayed 1 night in Apr 2024
Response from Pilar P. Front Office Manager on Apr 28, 2024
Hello James!Thank you so much for leaving your review of your last stay at the DoubleTree in Lawrence KS. We truly appreciate it! Next time you are in town or just want one of our famous cookies, we hope you will choose to stay with us again.Thank you,

8/10 Good

Julie

Stayed 2 nights in Apr 2024
Response from Pilar P. Front Office Manager on Apr 23, 2024
Hello Julie!Thank you for taking the time to share your experience about your recent stay at our hotel in Lawrence, Ks. We sincerely appreciate your feedback. Should you head back to the area we hope you will consider staying with us again!Thank you,

10/10 Excellent

Johnny, Canoga Park

Travelled with family
Awesome stay!
Stayed 2 nights in Apr 2024
Response from Pilar P. Front Office Manager on Apr 14, 2024
Hello Johnny!Here at DoubleTree by Hilton Lawrence we want to thank you for taking the time to share your experience about your recent stay at our hotel. Our team does its best to make our hotel welcoming to all our guests. We hope that if you're heading back into town or are just craving one of our famous cookies, you will consider staying with us again.Thank you,

10/10 Excellent

Bruce

Stayed 1 night in Apr 2024
Response from Sabine H. on May 7, 2024
Dear Bruce, Thank you for taking the time to review your stay! We are happy to see that everything went well and hope to welcome you again soon!

10/10 Excellent

Michael

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an awesome hotel to stay in with our softball team! Cookies are good to & super good buffet breakfast at a cost but so convenient!!! ⭐️⭐️⭐️⭐️
Stayed 3 nights in Mar 2024
Response from Pilar P : Front Office Manager on Apr 2, 2024
Hello Michael!Thank you so much for your review! Your team was awesome to have in house! Next time you guys are heading our way, we hope that you will choose to stay with us again.Safe travels,

2/10 Terrible

Elisabeth

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible management. Kids everywhere and in the hot tub throwing balls. No parents around as required. Room was full of mold and stunk.
Stayed 2 nights in Mar 2024
Response from Sabine H. on Mar 27, 2024
Dear Elizabeth, We are very sorry that you did not enjoy your last stay and that we could no longer welcome you at our property. We hope that you find a hotel that fits your needs better and hope you have a good day!

8/10 Good

Rebecca

Stayed 2 nights in Mar 2024
Response from Pilar P. Front Office Manager on Apr 14, 2024
Hello Rebecca!Thank you so much for taking the time to share your experience about your recent stay at our hotel. We absolutely appreciate your feedback and are so happy that we were able to provide a welcoming place. We all hope that next time you are in town, you choose to stay with us again.Thank you,

10/10 Excellent

Robyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area great for kids
Stayed 2 nights in Mar 2024
Response from Sabine H. on Mar 18, 2024
Dear Robyn, Thank you for taking the time to share your comments! We are very happy to see that yourself and your family enjoyed your stay and our indoor pool! We hope to welcome you back in the not-so-distant future!

6/10 Okay

Jo

There was not anything exceptional to the property. It was not easily accessible .
Stayed 1 night in Mar 2024
Response from Sabine H. on Mar 18, 2024
Dear Jo, Thank you for taking the time to share your feedback. We are unsure of what was wrong with your stay and would like to know more. Please contact the hotel directly so we can review. Sincerely,

8/10 Good

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Doubletree was clean and nice! The breakfast was delicious! My son really enjoyed to pool and hot tub! The back elevator needs some TLC however! Overall it was a nice place to stay!
Stayed 2 nights in Mar 2024
Response from Pilar P : Front Office Manager on Mar 11, 2024
Hello Kari!I am so glad we were able to meet expectations during your stay. Your feedback is much appreciated, we use comments like yours to continually improve our guest experience! Next time you are in town, we hope that you will choose to stay with us again.Safe Travels,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pilar P : Front Office Manager on Mar 11, 2024
Hello Nicole!Thank you so much for your review, we really appreciate it! Should you head back our way, we hope that you will choose to stay with us again.Safe Travels,

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv didnt work and toilet ran continuously
Stayed 1 night in Feb 2024
Response from Pilar Paniagua Front Office Manager on Mar 3, 2024
Hello Bonnie!Here at DoubleTree, we take room complaints very seriously when reported and, I must offer you my sincerest apologize that the room did not exceed your expectations. I appreciate you brining this to my attention, our team is continually working to improve our guest experience. Should you decide to stay with us again, we will do our absolute best to ensure that you are satisfied with your room.Thank you,

8/10 Good

Jackie Guthrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice albeit beginning to show its age. The location is excellent and the indoor pool was inviting although we did not use it. I like a hotel with a bar available although, again, we had a rather busy trip and did not use it. My only real complaint is the slow, small and creaky elevator that serves the entire hotel.
Stayed 1 night in Feb 2024
Response from Pilar Paniagua Front Office Manager on Mar 3, 2024
Hello!Thank you for your feedback we absolutely appreciate it. We here at DoubleTree do our best to create a warm and welcoming environment for our guests, and I appreciate you brining a few things to my attention. Should you head back into town we hope that you will choose to stay with us again. Thank you,

6/10 Okay

Randy

Travelled with family
Liked: Staff & service
Disliked: Amenities
Disappointing hotel. Rooms aren’t in the best shape and the restaurant and bar on site have very limited hours
Stayed 1 night in Feb 2024
Response from Pilar M. Paniagua Front Office Manager on Mar 3, 2024
Hello!I am so sorry that the room you received was disappointing. Here to DoubleTree we take complaints about our room very serious and do what we can to get the issue fixed when reported. As for the restaurant times, they are posted on our website. The front desk also has lists of great restaurants in our area and a list of those that deliver. Thank you for bringing this to my attention, we hope that you will still choose to stay with us again in the future.

10/10 Excellent

Josiah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a thru-traveler. Very nice room for the price
Stayed 1 night in Feb 2024
Response from Pilar M. Paniagua Front Office Manager on Feb 21, 2024
Hello,Thank you so much for taking the time to share your experience about your recent stay at our hotel. We appreciate that you found our Mid-western hospitality to your liking. Should you head back to the area we hope you will consider staying with us again.Safe travels,

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pilar M. Paniagua Front Office Manager on Feb 21, 2024
Hello,Thank you so much for taking the time to share your experience about your recent stay at our hotel. We appreciate that you found our Mid-western hospitality to your liking. Should you head back to the area we hope you will consider staying with us again.Safe travels,

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Pilar M. Paniagua : Front Office Manager on Feb 18, 2024
Hello,Thank you for taking the time to share your experience about your recent stay at our hotel in Lawrence, Ks. We appreciate that you found our Mid-western hospitality to your liking. Should your travels bring you back to the area we hope you will consider staying with us again.

10/10 Excellent

CHEYENNE

Stayed 1 night in Feb 2024
Response from Pilar M. Paniagua : Front Office Manager on Feb 18, 2024
Hello,Thank you for taking the time to share your experience about your recent stay at our hotel in Lawrence, Ks. We appreciate that you found our Mid-western hospitality to your liking. Should your travels bring you back to the area we hope you will consider staying with us again.

8/10 Good

Elizabeth, Omaha

Liked: Amenities
Took a while for check in as no one at the desk
Stayed 1 night in Feb 2024
Response from Pilar Paniagua on Feb 7, 2024
Hello Elizabeth!Thank you so much for your feedback and patience! To skip any sort of line or wait you can always sign up for our Hilton Honors App for free! There you have the ability to request a digital key and enter whenever your room becomes ready. We hope to see you again soon!

10/10 Excellent

Crystal, Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pilar Paniagua on Feb 6, 2024
Thank you so much for your feedback! We appreciate it here at DoubleTree by Hilton Lawrence.

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Very comfortable.
Stayed 1 night in Jan 2024
Response from Sabine H. on Jan 25, 2024
Dear Perry, THank you for taking the time to share your comments! We are pleased to see that you found the room comfortable and to your satisfaction and hope to welcome you again soon!

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff t check in were very helpful and friendly. The bed is soft and comfortable.
Stayed 1 night in Jan 2024
Response from Sabine H. on Jan 25, 2024
Dear Amy, Thank you for your kind words! We are pleased to see that you enjoyed your time with us and that our amazing team took such good care of you! We hope to welcome you again soon!

10/10 Excellent

Amy

Stayed 1 night in Jan 2024
Response from Pilar Paniagua on Feb 6, 2024
Thank you so much for your feedback! We appreciate it here at DoubleTree by Hilton Lawrence.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Comfortable and safe for the whole family
Stayed 1 night in Dec 2023
Response from Sabine H. on Jan 19, 2024
Dear Anonymous, Thank you for taking the time to share your comments! We are pleased to see you had a great stay and hope to welcome you again soon!

2/10 Terrible

Amanda

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Was told over the phone the pool and hot tub were in operation which was the main reason I chose this hotel. Upon check in I was told they were not in operation due to repairs. I realize hotels need to make money but lying to get people to stay is absolutely wrong. I was given the opportunity to cancel my reservation without charges, however, it was later in the evening already and we are from now it of town and needed a hotel at that moment. That would’ve been impossible for us to do. What a crock! I will never stay at a doubletree again and I will always give others a bad review of the chain.
Stayed 2 nights in Dec 2023
Response from Sabine H. on Jan 19, 2024
Dear Amanda, Thank you for taking the time to share your feedback. OUr pool closure was advertised online through third party websites along with our website. We contacted all guests prior to their stay with the contact information that we had on file. We are very sorry that we failed your expectations for an exceptional stay and hope that you will still give us a chance in the future.

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
N/A
Stayed 1 night in Dec 2023
Response from Sabine H. on Jan 1, 2024
Dear Rebecca, we are very sorry that we failed your expectation for an exceptional stay. We hope that you still give us another chance in the future. If there are any comments or details you would like to share, please don't hesitate tyo contact us directly.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sabine H. on Dec 25, 2023
Dear Kimberly, Thank you for taking the time to share your comments! We are very happy to see that your stay was a great one and hope that you will choose to stay again in the future! Happy holidays to you and your family!

6/10 Okay

John G

Travelled with family
Liked: Staff & service
DoubleTree by Hilton Lawrence Kansas
The staff here across the board is great, attentive and supportive. Breakfast was reasonable. The hotel is showing age and lack of attention. Shower entry ledge had mildew and maybe mold(?). Little things no pens or notepads. Bed was good location good. A 3.5 score bolstered by the hotel team.
Stayed 2 nights in Dec 2023
Response from Sabine H. on Dec 19, 2023
Dear John G, Thank you for taking the time to share your feedback! We are very sorry that we failed to meet your expectations for an exceptional stay. We are pleased however that the staff took such good care of you and hope that you will give us another chnce in the future.

10/10 Excellent

Dianne

Stayed 1 night in Oct 2023
Response from Sabine H. on Dec 11, 2023
Dear Dianne, Thank you for taking the time to review your stay! We are pleased to see that everything was to your satisfaction and hope to have the pleasure to welcome you again in the not so distant future!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems, did have to ask for my cookie after check in because I was not offered one.
Stayed 1 night in Dec 2023
Response from Sabine H. on Dec 5, 2023
Dear Kathryn, Thank you for taking a minute to review your stay! We are very pleased to see you enjoyed your stay and that you did not have any issues! We are also happy to see that you did not miss out on our delicious DoubleTree cookies, and hope to welcome you again in the future!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to town for the KU basketball game on November 28th. The staff was very welcoming and friendly. I have never had a good hotel experience in Lawrence KS until I stayed at this place. The other hotels in town could learn so much from how your operation conducts business and treats their guests. Kudos to your staff, from the front desk attendants, the cleaning staff, and restaurant staff, I was so impressed with their kindness and professionalism. If I’m ever in Lawrence KS again, there’s no doubt I’ll be staying with you. Thank you for an amazing stay!
Stayed 1 night in Nov 2023
Response from Sabine H. on Dec 11, 2023
Dear Brandon, Thank you for taking the time to share your comments! We are very pleased to see that you enjoyed your stay and that our staff took such great care of you! We hope to have the pleasure to welcome you again soon!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilets are extremely low for tall persons. Coffee in lobby was very bitter. Stay otherwise was great!
Stayed 1 night in Nov 2023
Response from Sabine H. on Nov 28, 2023
Dear Donna, we are very sorry that we failed to meet your expectation for an exceptional stay. The toilet seats are indeed lowered in our accessible in accordance with ADA standards. We will pass on your comments about the coffee to our food & beverage team and hope that you will give us another chance in the future!

10/10 Excellent

glen and jenny

Stayed 1 night in Nov 2023
Response from Sabine H. on Dec 11, 2023
Dear glen and jenny, Thank you for taking a minute to review your stay! We are very happy to see that you enjoyed your time with us and hope to welcome you again soon!

10/10 Excellent

Theodoric

Stayed 1 night in Nov 2023
Response from Sabine H. on Nov 18, 2023
Dear Theodoric, Thank you for taking a minute to review your stay! We are pleased to see that you found everything to your satisfaction and that you enjoyed the hospitality of our staff! We hope to welcome you again soon!

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room was next to the exit door. Very noisy. Electric outlets weren't working. Needed for work. Maintenance was very responsive. Heavy furniture had to be moved. Maintenance even said "this is embarrassing. Sorry."
Stayed 2 nights in Nov 2023
Response from Sabine H. on Nov 16, 2023
Dear Amy, Thank you for taking the time to share your feedback. We are very sorry that you experienced issues during your stay but happy to see that our maintenance employees were able to help quickly and resolve them. We hope that you will still choose us in the future!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Was able to check in an hour before their posted 4pm time. Breakfast buffet not available that morning but still had a good (albeit more expensive but better) breakfast.
Stayed 1 night in Nov 2023
Response from Sabine H. on Nov 10, 2023
Dear Karen, Thank you for taking the time to review your stay!We are pleased to see that you enjoyed the hotel, the hospitality of our staff and the breakfast and hope to welcome you again soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
The rooms were quiet and there’s parking everywhere. Just didn’t like the slow drain in the shower
Response from Sabine H. on Nov 6, 2023
Dear Juan, Thank you for taking the time to share your comments about your stay! We are pleased to see that you were satisfied with it and that our staff took great care of you! We hope to welcome you again soon!

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not a Very Good Experience
The hotel was taken over by a wedding party and a childrens sports team. The front desk manager didn't inform me when I asked about the emmenaties at check in. I wasnt able to use the pool or hottub as there were children running back and forth from the pool to the hottub. There were kids running all over the hallways and lobby for hours at night (racing) unsupervised after 8pm. After 8 pm there were kids running in and out of the bar. I had to order my food to the room and I wasnt able to enjoy any of the emmenaties. At breakfast children were playing around disturbing other guest and myself. I listen to a parent telling a group of kids to be careful while they run around and play unsupervised. The breakfast staff stood there and watched and didnt say anything to the guest about their children being disruptive. I checked out early because of all the commotion. When I got my receipt at checkout there was someone elses name on it. The front desk manager told me when I complained that the wedding party and sports team booked most of the rooms and there was not much she could do about it.
Stayed 1 night in Nov 2023
Response from Leandra Burghart on Nov 6, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. When reported to the front desk, we take guest complaints seriously. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Leandra BurghartAssistant General ManagerDoubletree by Hiltonlburghart@hulsinghotels.com(785) 841-8900

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay again!
It was a nice place to stay, very nice fitness room, the breakfast was really average which was surprising, the front desk was always very helpful, but I was disappointed that we had to ask for the free cookies and for our breakfast coupons that we had prepaid for. The beds were comfy and the shower was clean. We had one nice thick towel the other one was thin like a pool towel.
Stayed 1 night in Oct 2023
Response from Sabine H. on Nov 3, 2023
Dear Crystal, Thank you for taking the time to review your stay! We are very happy to see our team took great care of you and that you enjoyed the hotel and its amenities! We hope to welcome you in the not-so-distant future!

8/10 Good

Jolene

Stayed 1 night in Oct 2023
Response from Sabine H. on Nov 18, 2023
Dear Jolene, Thank you to take a minute to review your stay. We are pleased to see you had a pleasant one and that ouor staff took care of you! We hope to welcome you again in the not-so-distant future!

6/10 Okay

Laura

Disliked: Property conditions & facilities
Desperately needs a remodel.
Staff was very nice. The whole hotel is desperate for a remodel. Pool is in the center of the lobby. The lobby outside the bar is closed at 10:00. They close it down because of the noise. I probably wouldn’t stay here again.
Stayed 2 nights in Oct 2023
Response from Sabine H. on Oct 28, 2023
Dear Laura, Thank you for taking the time to share your feedback. We are very sorry that your stay was impacted by our quiet hours. We do unfortunately have to enforce a strict 10PM quiet time to preserve the sleep and peace for all guests. We hope that you will give us another chance in the future.

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My AC didn’t work at first, but a service man came within 5 minutes of my call downstairs. He was cheerful and professional, completing the fix and checking on the work 20 minutes later.
Stayed 1 night in Oct 2023
Response from Sabine H. on Oct 28, 2023
Dear Jennifer, Thank you for taking the time to share your comments, we are really happy to see that even though you encountered an issue with the AC, it was fixed quickly and you enjoyed the service of our amazing maintenance staff! We hope to welcome you again in the not so distant future!

8/10 Good

Joan

Stayed 2 nights in Oct 2023
Response from Sabine H. on Oct 25, 2023
Dear Joan, Thank you for taking the time to review your stay. We are really sorry that we failed to meet your expectation for an exceptional stay and hope that you will give us another chance in the future!

10/10 Excellent

Shangyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the swimming pool!
Stayed 1 night in Oct 2023
Response from Sabine H. on Oct 20, 2023
Dear Shangyi, Thank you for taking the time to share your comments! We are very happy to see that your stay with us was great and that you enjoyed the pool! We hope to welcome you again soon!

10/10 Excellent

MATTHEW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sabine H. on Oct 14, 2023
Dear Matthew, Thankyou for taking the time to review your stay. It looks like everything was great for you and we hope to welcome you again soon!