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Reviews of Holiday Inn Express & Suites Tooele, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Tooele, an IHG Hotel
1531 N Main St, Tooele, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 150 out of 262 reviews" "
Rating 8 - Good. 76 out of 262 reviews" "
Rating 6 - Okay. 22 out of 262 reviews" "
Rating 4 - Poor. 8 out of 262 reviews" "
Rating 2 - Terrible. 6 out of 262 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Garett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hospitality at this hotel. Everyone was very pleasant which is very good in my book.
Stayed 4 nights in Mar 2024

8/10 Good

Breeann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a Great stay besides hearing the staff complain in the morning outside our door that we put the do not disturb sign out. We felt very rushed during our stay to check out it felt. Otherwise a good hotel and location.
Stayed 2 nights in Feb 2024
Response from Jacki on Mar 8, 2024
I'm very sorry that you heard my staff complain about you putting your do not disturb sign out and that you felt rushed to check out. I have talked to my staff about this and let them know it is unacceptable on their part.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Close to I80 (somewhat noisy), easy location to get to, wonderful shopping and restaurant (brewery) close by. Beautiful views of the mountains from our room!
Stayed 1 night in Feb 2024
Response from Jacki on Mar 8, 2024
we are glad that you enjoyed your stay, we want to thank you for staying with us and we hope to see you again soon.

10/10 Excellent

grace

Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Business traveller
Good value
Room was clean. Carpet and furniture was old. Bathroom was clean.
Stayed 3 nights in Jan 2024
Response from Jacki on Mar 8, 2024
Jason we want to thank you for staying with us and we hope to see you again soon

6/10 Okay

chad

Liked: Property conditions & facilities
Stayed 20 nights in Jan 2024
Response from Jacki on Mar 8, 2024
Chad we are sorry that your stay was not a pleasant one but we hope you give us another chance to make your next stay with us better.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacki on Mar 8, 2024
we want to thank you for staying with us and we hope to see you again.

8/10 Good

Phil

Stayed 1 night in Jan 2024
Response from Jacki on Mar 8, 2024
Phil thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Jared

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are only 2 hotels in all on Tooele. I always stay at the Holiday Inn Express. Great staff, great breakfast, and conveniently located.
Stayed 1 night in Dec 2023

8/10 Good

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, they tried to get me the funeral rate but was not able to as i did not book with them directly
Stayed 2 nights in Jan 2024

10/10 Excellent

Brandy

Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 2 nights in Dec 2023

10/10 Excellent

Randi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in Tooele!
Very comfortable beds and linens in roomy rooms WITH microwave and refrigerator!
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Jacki on Nov 30, 2023
I want to thank you for staying with us and we are so glad you enjoyed your stay.

6/10 Okay

Keisha

Disliked: Cleanliness
Staff are nice
Stayed 1 night in Nov 2023
Response from Yvonne. on Nov 28, 2023
We do have a great team at this property. Feels like a family run hotel.

4/10 Poor

Keisha

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff is always great! But I noticed black mold in bathroom.
Stayed 1 night in Oct 2023
Response from Yvonne. on Nov 28, 2023
Hi Keisha. I am so sorry to hear this. I will research and have this taken care of ASAP. This is not normal for us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and courteous, rooms are clean and very nice.
Stayed 1 night in Oct 2023
Response from Yvonne. on Nov 28, 2023
Thanks for the feedback and staying Michael. Hope to see you again soon.

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, rooms, and facilities were great. However for such a small operation and its location I believe the price was a little high.
Stayed 1 night in Oct 2023
Response from Yvonne. on Nov 28, 2023
Hi Shawn, thanks for the feedback. We do keep our prices close to other hotels in our market. We are closer to downtown, restaurants and shopping. Thank you for staying.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice room. Nice continental breakfast.
Stayed 2 nights in Oct 2023
Response from Yvonne. on Nov 28, 2023
Thanks Melissa. We hope you come back to see us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Yvonne. on Nov 28, 2023
Thanks for staying Jennifer! Come back and see us again.

10/10 Excellent

Julie

Stayed 2 nights in Sep 2023
Response from Yvonne. on Nov 28, 2023
Thanks for staying Julie. Hope to see you again soon.

10/10 Excellent

Myron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is close to all the things that were planned for this trip. Room was clean and comfortable.
Stayed 2 nights in Sep 2023
Response from Yvonne. on Nov 28, 2023
Thanks for staying Myron. We appreciate your feedback and perfect score. ;) Come back and see us again soon.

10/10 Excellent

Willie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rebekah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great amenities, close to several places, easy to move around the property. Very convenient location for the reason of my visit.
Stayed 5 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. Pleasant staff, full breakfast, and daily service for the room. We appreciate hotels that have returned to pre COVID service.
Stayed 2 nights in Sep 2023

8/10 Good

Lucille

Stayed 3 nights in Jul 2023

10/10 Excellent

Margaret

Stayed 1 night in Jul 2023
Response from Jacki on Jul 24, 2023
Margaret thank you for staying with us, we are glad you enjoyed your stay we look forward to seeing you on your next visit with us.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and reasonably quiet. Good breakfast selections.
Stayed 2 nights in Jun 2023
Response from Jacki on Jul 24, 2023
Lynne we are glad that you enjoyed your stay with us and we look forward to seeing again on your next visit.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!!
The staff and the property were great!! So nice so helpful and so patient with me as Hotels.com was unable to get my reservation to them. We canceled the first and she booked us directly and saved us a substantial amount.
Stayed 1 night in Jun 2023
Response from Jacki on Jul 24, 2023
Amanda we are so glad that you enjoyed your stay, and we are so glad that we could help you with your reservation.

10/10 Excellent

Aimee

Stayed 2 nights in Jun 2023
Response from Jacki on Jun 6, 2023
We just want to thank you for staying with us and we are so glad you enjoyed your stay.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the place clean and neat. Very nice. We loved the continental breakfast and coffee. Close to all the shopping as well.
Stayed 2 nights in Apr 2023
Response from Yvonne. on May 8, 2023
Thanks for staying Jessica. We truly take pride in making our guests happy!!! Come back and see us again soon!

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for through travel; dining options nearby and close to Highway. Staff was accommodating, efficient and friendly. Breakfast was fast with ample choices.
Stayed 1 night in Apr 2023
Response from Yvonne on Apr 18, 2023
Thanks Anthony for your positive feedback. We appreciate your review.

10/10 Excellent

Nicole

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything one and everything was nice!
Stayed 1 night in Mar 2023
Response from Yvonne. on Apr 6, 2023
Thank you so much for your feedback Nicole! We aim to please! Come and see us again soon.

10/10 Excellent

Carri

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2023
Response from Yvonne on Mar 22, 2023
Awesome Carri. I am so glad you had a great stay with us! Come back and see us soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice bathroom
The hotel room seemed pretty clean. The bathroom was very nice and updated. The shower head was lovely. The rest of the hotel room was disappointing. The sofa, chair, and bed were less than comfortable.
Stayed 1 night in Mar 2023
Response from Yvonne on Mar 22, 2023
I am so sorry to hear this. The good news is, we are getting remodeled! I know this doesn't help you out, but hopefully you will come back and see us again.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean room, friendly and helpful staff, and excellent complimentary breakfast
Stayed 1 night in Feb 2023
Response from Yvonne on Feb 27, 2023
Thanks for the feedback, David!!! Glad you enjoyed your stay!

10/10 Excellent

Samantha

Travelled with partner
Liked: Staff & service, property conditions & facilities
very nice customer service
Stayed 1 night in Feb 2023
Response from Yvonne on Feb 20, 2023
Thank you so much for staying! You are awesome!

10/10 Excellent

Shaun

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this location for two nights. We were able to get some good sleep each night. There were a few choices of pillows to use and the mattresses were fine. There were plenty of breakfast options, enough that if you go hungry you might just have a special diet you need to stick to. The staff was very friendly. Thanks!
Response from Yvonne on Jan 12, 2023
Shaun, thanks for the great review. We truly appreciate your feed-back and we look forward to seeing you again!

6/10 Okay

Lewis

Liked: Cleanliness, staff & service
Key cards to room never worked properly although reset and elevator was down.
Response from Jacki on Dec 28, 2022
Dear Mr. Lewis,I want to apologize for the experience you had with your room keys. As for the elevator issue that was out of our control and in order to fix it we had to place the elevator out of order until our tech could come and fix it again I do apologize for the issues you experienced.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Response from Jacki on Dec 28, 2022
Dear Roger,we are so glad you enjoyed your stay and we look forward to seeing you on your next visit.

8/10 Good

Alva

Stayed 1 night in Dec 2022
Response from Jacki on Dec 28, 2022
we are glad that you enjoyed your stay with us and we look forward to seeing you on your next visit.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. I left my personal pillow there. I called the next day and they traced it down and even washed the pillow case for me.
Response from Jacki on Dec 28, 2022
Dear Jared,we are so glad that you enjoyed your stay with us and that we were able find your pillow for you and return it to you. We look forward to seeing you on your next visit.

10/10 Excellent

Amber

10/10 Excellent

Dawn

Stayed 2 nights in Nov 2022
Response from Jacki on Dec 28, 2022
Dawn,Thank you for staying with us and we are so glad that you enjoyed your stay with us. We look forward to seeing you on your next visit.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at this property. Welcomed by front desk staff, very clean room with nice amenities, very comfy bed, and the full breakfast was excellent. Highly recommended!
Stayed 1 night in Oct 2022
Response from Jacki on Nov 3, 2022
Dear Pauline,We our so glad that you enjoyed your stay with us and we can't wait to see you on your next visit.