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Reviews of Holiday Inn Express and Suites Tomah, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Tomah, an IHG Hotel
215 Buan Street, Tomah, WI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 45 out of 52 reviews" "
Rating 8 - Good. 6 out of 52 reviews" "
Rating 6 - Okay. 0 out of 52 reviews" "
Rating 4 - Poor. 0 out of 52 reviews" "
Rating 2 - Terrible. 1 out of 52 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sara on Feb 11, 2024
Thank you for staying with us!

10/10 Excellent

Troy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate Hotel
Our trip was awesome, we were there for a hockey tournament. The hotel is either very new or just recently renovated, everything was immaculate! The lobby is huge, great place for gatherings. Breakfast had a big variety and the people working were very attentive and friendly!!
Stayed 2 nights in Jan 2024
Response from Sara on Jan 23, 2024
Glad to hear the team enjoyed their time here. Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful
Stayed 1 night in Jan 2024
Response from Sara on Jan 23, 2024
Thank you for staying with us!

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel!
Stayed 1 night in Dec 2023
Response from Sara on Dec 29, 2023
Thank you for staying with us!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Dec 2023
Response from Sara on Dec 5, 2023
Thank you for staying with us!

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Sara on Nov 9, 2023
Thank you for staying with us!

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Sara on Nov 7, 2023
Thank you for staying with us!

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful facility. Will stay again.
Stayed 1 night in Nov 2023
Response from Sara on Nov 6, 2023
Thank you for staying with us!

10/10 Excellent

Erin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night clerk was very cheerful and helpful
Stayed 1 night in Oct 2023
Response from Sara on Nov 5, 2023
Thank you for staying with us!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just checked in so haven't stayed over night yet but this is by far the BEST check in experience we have had, probably ever. Kenny at the front desk was very friendly and efficient. The hotel itself is brand new, clean, inviting. TV in the room is excellent, great reception, large. Room and bathroom are both well lit. Extremely pleased with this hotel.
Stayed 1 night in Oct 2023
Response from Sara on Oct 23, 2023
So glad to hear you are enjoyed your stay with us!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Breakfast was good in the morning. Overall a quiet location.
Stayed 2 nights in Oct 2023
Response from Sara on Oct 23, 2023
Thank you for staying with us!

8/10 Good

Minnie Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Could do better with housekeeping.
Stayed 3 nights in Oct 2023
Response from Sara on Oct 20, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Dorothy

Stayed 1 night in Oct 2023
Response from Sara on Nov 9, 2023
Thank you for staying with us!

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hockey dad came in late at night and was stomping around and dropping hockey bags all night in the room right above us. Was loud all night. Front desk wouldn’t provide us with anything to make up for the night of noise.
Response from Sara on Oct 19, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.I hope you will give us a chance by staying with us again.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Oct 2023
Response from Sara on Oct 12, 2023
Thank you for staying with us!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sparkling clean, big rooms, comfortable bed, big bathroom, like the fresh flowers in the lobby and breakfast area. Friendly staff.
Stayed 1 night in Sep 2023
Response from Bella on Oct 9, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sara on Sep 28, 2023
Thank you for staying with us!

2/10 Terrible

Todd

N/a
Stayed 2 nights in Sep 2023
Response from Sara on Sep 28, 2023
Thank you for your feedback. Could you please elaborate on your experience?

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant experience; the pool and SPA are well taken care of, and there is an exercise room with free weights.
Stayed 1 night in Sep 2023
Response from Sara on Sep 19, 2023
Thank you for staying with us!

10/10 Excellent

Crystal, Milwaukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fresh flowers were a nice touch :)
Stayed 1 night in Sep 2023
Response from Sara on Sep 6, 2023
We are certainly blessed to have a gardening enthusiast on staff! Thank you for staying with us. We hope to have you back soon!

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sara on Sep 5, 2023
Thank you for staying with us!

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Beautiful hotel rooms. Wonderful breakfast buffet! Kind staff.
Stayed 2 nights in Aug 2023
Response from Sara on Sep 1, 2023
Thank you for staying with us! We hope to see you back again soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sara on Aug 27, 2023
Thank you for staying with us!

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor seating area with a gas fire.
Stayed 1 night in Aug 2023
Response from Sara on Aug 22, 2023
Thank you for staying with us!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
The hotel is new and beautiful! Beds were comfy, room was spacious and the bathroom was very nice with a lovely shower. Breakfast was very good and the hostess was so friendly and helpful. We would definitely stay here again if we were in Tomah.
Stayed 2 nights in Aug 2023
Response from Sara on Aug 21, 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
Very clean, nice breakfast, outstanding staff
Stayed 1 night in Aug 2023
Response from Sara on Aug 21, 2023
Thank you for staying with us! Come back soon!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sara on Aug 11, 2023
Thank you for staying with us!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that they had a Keurig Coffee maker. Everything was nice and very comfortable. Breakfast was hot and plentiful
Stayed 1 night in Aug 2023
Response from Sara on Aug 11, 2023
Thank you for staying with us!

10/10 Excellent

Julie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sara on Jul 14, 2023
Thank you for staying with us!

8/10 Good

Terrie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great placating, need better housekeepers.
Nice location, new hotel but the bathrooms were not clean. There was hair all over the shower and counters.
Stayed 1 night in Jul 2023
Response from Sara on Jul 10, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sara on Jul 2, 2023
Thank you for staying with us!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms
This is a great choice for a stay in Tomah.
Stayed 1 night in Jun 2023
Response from Bella on Jun 26, 2023
Thank you! We are glad that you choose to stay with us. Hopefully you will stay with us again.

10/10 Excellent

Belinda, HOFFMAN ESTATES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean newly furnished rooms. Good breakfast and friendly staff
Stayed 1 night in Jun 2023
Response from Bella on Jun 25, 2023
Thank you! We are so glad that you enjoyed your stay. We hope you come back again soon.

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023
Response from Sara on Jun 24, 2023
Thank you for staying with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable bed, good breakfast
Stayed 1 night in Jun 2023
Response from Sara on Jun 20, 2023
Thank you for staying with us!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Holiday Inn
Tomah has a brand new Holiday Inn Express.i The hotel was in new condition.
Stayed 1 night in Jun 2023
Response from Sara on Jun 13, 2023
Thank you for staying with us!

10/10 Excellent

Hill.Dylan James 923@gmail.com

Stayed 1 night in Jun 2023
Response from Sara on Jul 2, 2023
Thank you for staying with us!

10/10 Excellent

Andrea

Stayed 1 night in Jun 2023
Response from Sara on Jun 5, 2023
Thank you for staying with us!

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Very new, clean, and quiet.
Stayed 1 night in May 2023
Response from Sara on May 29, 2023
Thank you for staying with us!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in May 2023
Response from Sara on May 19, 2023
Thank you for staying with us!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New facility with friendly/professional staff. Clean, quiet and safe with food, fuel and shopping within walking distance. Not only would I stay here again, I have already recommended this facility to family arriving from as far away as Florida.
Stayed 2 nights in May 2023
Response from Sara on May 14, 2023
Thank you for staying with us! Hope to see you again soon!

8/10 Good

Roger

Liked: Property conditions & facilities
Pretty quiet and nicely equipped. Hallways weren't cleaned for a couple of days.
Stayed 3 nights in Mar 2023
Response from Sara on Mar 28, 2023
Thank you for staying with us!

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent space for working, all staff we met were very helpful and polite. Definitely coming back.
Stayed 1 night in Mar 2023
Response from Sara on Mar 25, 2023
Thank you for staying with us!

8/10 Good

Ryan

Stayed 1 night in Mar 2023

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn was right across the street from Wal-Mart, Starbucks and the Dollar Store giving us a chance to stretch our legs and walk from the hotel as well as stock up on items needed for the remainder of our journey. The staff was polite and the pool and fitness centre were clean and well stocked.
Stayed 1 night in Feb 2023
Response from Sara on Mar 4, 2023
We're glad to hear you enjoyed your stay with us!

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Trip
Our stay was a last minute unexpected visit as we were coming for my grandmothers funeral. We had three different families staying at this property. I can’t say enough. It was exceptionally clean, front desk staff very friendly. I stayed in a king room and it was perfect. My parents were in a double Queen room as well as my sisters family. My niece and nephews got to enjoy the pool area and raved about that. Is really nice that it stays open till midnight. Beds were very comfortable. Right across the street from a Walmart in case you forgot something. I will definitely stay here again!!
Stayed 2 nights in Feb 2023
Response from Sara on Mar 4, 2023
Thank you for staying with us! We hope to see you again under more enjoyable circumstances.

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, quiet. Attentive front desk staff. I would definitely stay again.
Stayed 2 nights in Feb 2023
Response from Sara on Feb 20, 2023
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was large nicely decorated and immaculate. Staff were friendly. We enjoyed our stay!
Stayed 1 night in Feb 2023
Response from Sara on Feb 7, 2023
Thank you for staying with us!

10/10 Excellent

Michael, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Stormy, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Response from Sara on Dec 29, 2022
Thank you for staying with us!