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Reviews of Smile Hotel Tokyo Nihonbashi

3 out of 5
Smile Hotel Tokyo Nihonbashi
2-13-5 Nihombashi-Kayabacho, Chuo-ku, Tokyo, Tokyo-to

Reviews

8.2

Very good

Rating 10 - Excellent. 333 out of 1006 reviews" "
Rating 8 - Good. 428 out of 1006 reviews" "
Rating 6 - Okay. 189 out of 1006 reviews" "
Rating 4 - Poor. 41 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Aeden

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was very dirty, dusty and had marks all over the walls, but at least we had clean bedsheets and pillows. Staff were nice and we had clean towels every day. Wouldn’t recommend if you’re looking for a relaxing trip or like a nice clean hotel.
Stayed 5 nights in May 2024
Response from smail on May 25, 2024
Thank you for staying our hotel this time.We would lake apologize for your room was dusty. We are look forward to see you again.

4/10 Poor

Shichiro, Campbell

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Old facilities
Stayed 1 night in May 2024
Response from smail on May 22, 2024
Thank you very much for staying our hotel.We are looking to see you again.Thank you.

10/10 Excellent

Chenhao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Smile hotel tokyonihombashi on May 22, 2024
Thank you for stay with us.We look forward to serving you again.

10/10 Excellent

Xiang

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 3 nights in Apr 2024
Response from Smile Hotel Tokyo Nihonbashi on Apr 24, 2024
Thank you very much for choosing Smile Hotel Tokyo Nihonbashi.We are delighted to hear that you had a relaxing stay with us.All of us at Smile Hotel Tokyo Nihonbashi look forward to welcoming you again.

10/10 Excellent

Nhi, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Smile Hotel Tokyo Nihonbashi on Apr 24, 2024
Thank you for choosing Smile Hotel Tokyo Nihonbashi.All of us at Smile Hotel Tokyo Nihonbashi look forward to welcoming you again.

6/10 Okay

Julia

Liked: Staff & service
But dated but clean and friendly staff
Stayed 4 nights in Apr 2024
Response from Smile Hotel Tokyo Nihonbashi on Apr 18, 2024
Thank you very much for using Smile Hotel Tokyo Nihonbashi.We would also like to thank you for your feedback regarding your stay.We are very happy to hear that you enjoyed your stay with us.We look forward to your continued support of Smile Hotel Tokyo Nihonbashi.

8/10 Good

vincent

Liked: Cleanliness, staff & service
I liked this hotel. I had room #664 and it was pretty small but it worked well for me as I’m traveling solo. The bed was hard but I liked it, the pillows are. Stuffed with beads or something, not sure but it was kind of hard for my liking but I folded one my hoodies on it and it was fine. This is not vacation hotel so don’t expect a lot. Check in was easy and quick. The staff were all helpful when asking questions. Housekeeping only cleans the rooms every three days of your stay but they do provide fresh towels and hang them on your door for you. The hotel is in a business district so not a lot of excitement going on in the neighbors. Just a 2 minute walk outside of the hotel is the Kayabacho station and that’ll help you get to any destination you need to go to. Tokyo station is about a 20 minute walk, real easy with no hills so if you don’t want to walk there use the Kayabacho station outside the hotel. There’s a cafe, restaurant and convenient store next to the hotel, store is 24hrs and a 711 across the street. I would return again and stay here because it’s budget friendly and good for solo travelers.
Response from Smile Hotel Tokyo Nihonbashi on Mar 20, 2024
Thank you very much for using Smile Hotel Tokyo Nihonbashi.We would also like to thank you for taking your valuable time to provide us with your feedback.We are very happy to hear that you enjoyed your stay with us.We will continue to make every effort to provide services that satisfy our customers.We look forward to your continued support of Smile Hotel Tokyo Nihonbashi.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Smile Hotel Tokyo Nihonbashi on Mar 20, 2024
Thank you very much for using Smile Hotel Tokyo Nihonbashi.We would also like to thank you for taking your valuable time to provide us with your evaluation.All of our staff are looking forward to seeing you again.

10/10 Excellent

Jessica, fort worth

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location.
Stayed 5 nights in Feb 2024
Response from Smile Hotel Tokyo Nihombashi on Feb 22, 2024
Thank you for staying at Smile Hotel Tokyo Nihombashi.We look forward to seeing you again.Thank you.Smile Hotel Tokyo Nihombashi

10/10 Excellent

takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing price for this area. Subway station is a block away and many convenience stores are close to the hotel. Restaurant in the building opens 6:30AM. That is a good option.
Stayed 6 nights in Jan 2024
Response from Smile Hotel Tokyo Ninombashi on Feb 8, 2024
Thank you for staying at Smile Hotel Tokyo Nihombashi.The hotel's location is one of its most attractive features.We look forward to seeing you again.Thank you.

10/10 Excellent

LIQIU

Nice services, good food!
Stayed 4 nights in Jan 2024
Response from スマイルホテル東京日本橋 on Feb 1, 2024
Thank you for using our service and for your evaluation.

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from スマイルホテル東京日本橋 on Jan 29, 2024
この度はスマイルホテル東京日本橋へご宿泊頂きまして誠にありがとうございます。またのご利用をスタッフ一同お待ちしております。

10/10 Excellent

Sergio

Liked: Cleanliness
Stayed 13 nights in Jan 2024
Response from スマイルホテル東京日本橋 on Jan 20, 2024
この度は、当館スマイルホテル東京日本橋にご宿泊いただき、誠にありがとうございます。又、今回のご滞在に関しましては、ご満足いただけたご様子でスタッフ一同大変嬉しく感じております。引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧をいただけますようお願い申し上げます。スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

8/10 Good

Steven

Liked: Staff & service
Stayed 5 nights in Dec 2023
Response from スマイルホテル東京日本橋 on Jan 13, 2024
この度は、当館スマイルホテル東京日本橋にご宿泊いただき、誠にありがとうございます。引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
This was my best stay during my Japan trip. The room was rather small (which seems pretty common in Tokyo), but more comfortable than other places I stayed at within similar price range. The breakfast was really good, a buffet with lots of food and drink options. Location was very convenient, super close to two metro lines
Stayed 4 nights in Nov 2023
Response from Smile Hotel Tokyo Nihombashi on Dec 18, 2023
Thank you very much for staying at Smile Hotel Tokyo Nihonbashi.We are very happy to hear that you were satisfied with your stay.The proximity to the station is one of the attractions of our hotel.We look forward to seeing you again when you come to Japan.Thank you.Smile Hotel Tokyo Nihombashi

10/10 Excellent

Mark Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from スマイルホテル東京日本橋 on Dec 26, 2023
この度は、スマイルホテル東京日本橋をご利用いただききまして誠にありがとうございます。お客様の次回のお越しを心よりお待ち申し上げております。

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for the money
Had a pretty pleasant stay. My only issue was the blue sign outside my window made me think it was late morning in the middle of the night :D Same issue in most of Tokyo I am sure
Stayed 3 nights in Dec 2023
Response from Smile Hotel Tokyo Nihombashi on Dec 18, 2023
Thank you very much for staying at Smile Tokyo Nihonbashi. We are very happy to hear that you were satisfied with your stay.Thank you.Smile Hotel Tokyo Nihombashi

2/10 Terrible

Juliana

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Although I am a fan of smile hotels as a chain, I was disappointed with how dilapidated our room was. I spent a total of 3 mins inside the room before deciding to check out early and switch to a different hotel. The walls were not clean, the lighting was dim like a horror movie, and the air vent clearly had mold building up.
Stayed 3 nights in Nov 2023
Response from Smile hotel Tokyo nihombashi on Nov 30, 2023
Thank you for staying with us.We apologize for any inconvenience caused during your stay.Thank you for your valuable opinion.

8/10 Good

Louisa

Travelled with family
Liked: Cleanliness, staff & service
Good value for money
Great value for money and brilliant, friendly staff. The room was a bit noisy as it was at the front of the building. Good location right outside Kabayacho station and 15 minutes walk to Tokyo station. Little bit dated and small but the price was very cheap.
Stayed 2 nights in Nov 2023
Response from Smile Hotel Tokyonihombashi on Nov 10, 2023
Thank you for staying at Smile Hotel Tokyo Nihonbashi.Our hotel is very convenient for sightseeing as it is easily accessible from the city center.We look forward to welcoming you back to our hotel.

10/10 Excellent

Enjin

Liked: Cleanliness, staff & service, amenities
The only wifi they have is public wifi, which cuts in and out
Stayed 1 night in Oct 2023
Response from Smile hotel tokyonihombashi on Oct 21, 2023
Thank you for staying with us. We look forward to serving you again.

8/10 Good

Yonna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating to our extremely late check-in after our flight had been delayed by several hours being pleasant and helpful despite it being 4.30am! Hotel clean and tidy, plus room felt quite spacious for a Tokyo hotel!
Response from Smile Hotel Tokyo Nihonbashi on Oct 14, 2023
Thank you very much for using Smile Hotel Tokyo Nihonbashi.We would also like to thank you for your feedback regarding your stay.We will continue to make every effort to provide services that satisfy our customers.We look forward to welcoming you back on your next visit.Smile Hotel Tokyo Nihonbashi

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, amenities
Great hotel in easy reach of multiple metro stations. Comfortable beds and rooms and great service. The pillows we were given were hard and very uncomfortable, one was dense foam and the other was filled with beans on one side? Difficult to sleep on. Staff on the whole were very friendly, however we did laundry on one night and were asked to leave the laundry room before our clothes were dry. This was unnecessary and made an otherwise pleasant stay a bit sour.
Stayed 5 nights in Oct 2023
Response from Smile Hotel Tokyo Nihombashi on Oct 13, 2023
We apologize for any inconvenience caused during your stay.We look forward to seeing you again.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I won’t comeback again:(
First of all, the wash/ bidet function of toilet is not working. The water pressure is too weak. Water doesn’t even touch my body. Secondly, there is a lot of mold, especially in the toilet. Black toilet corners. Black dots on walls. I feel like room isn’t clean. Thirdly, quilt cover is dirty. I can see water stains. Again, feels like not clean. Finally, wifi is not working for me. It works with my friend’s phone but not working with mine. I just use data. TBC, price presents everything.
Stayed 2 nights in Aug 2023
Response from Smile hotek tokyonihombashi on Aug 22, 2023
Thank you for staying with us. We are happy to hear that you were satisfied with your stay. We look forward to serving you again.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from スマイルホテル東京日本橋 on Aug 16, 2023
この度はご来館およびご評価ありがとうございます。

6/10 Okay

Angelica

Travelled with partner
Liked: Cleanliness, amenities
The property is pretty much close to everything. Subway and bus stations are just around the corner. There are convenience stores very close to it - Lawson, Family Mart and 7-Eleven! The only downside was the room is too small so it is hard to walk around when you have big luggages. I did a lot of shopping so I had a hard time walking around as there is not enough space. Also, the reception staff had a hard time understanding English. It is understandable though as Japan is not an English speaking country. Overall, I still enjoyed my stay in Tokyo. This hotel is cheap and the location is good. It is also close to Tokyo Station!
Stayed 2 nights in Aug 2023
Response from Smile Hotel Tokyo Nihonbashi on Aug 15, 2023
Dear AngelicaThank you very much for using Smile Hotel Tokyo Nihonbashi.We would also like to thank you for your feedback regarding your stay.We apologize for the inconvenience caused to our customers due to the lack of facilities.Based on the feedback we received this time, we will make every effort to satisfy our customers.Thank you for your continued support of Smile Hotel Tokyo Nihonbashi.Smile Hotel Tokyo Nihonbashi

6/10 Okay

Ellie

Travelled with family
OK
It’s just ok, nothing to really moan about nothing to really say you liked about it. Not great English spoken staff compared to other hotels. But overall a comfortable and easy stay.
Stayed 6 nights in Jul 2023
Response from スマイルホテル東京日本橋 on Jul 27, 2023
Thanks. We are looking forward to seeing you again.

8/10 Good

Arief

Stayed 1 night in Jul 2023
Response from スマイルホテル東京日本橋 on Aug 8, 2023
この度はご来館およびご評価誠にありがとうございます。またのお越しをお待ちしております。

8/10 Good

keith

Liked: Cleanliness
Stayed 6 nights in Jul 2023
Response from スマイルホテル東京日本橋 on Jul 14, 2023
この度はご利用及びご評価、誠にありがとうございます。またのご利用をお待ちしております。

8/10 Good

Rocky

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from スマイルホテル東京日本橋 on Jun 23, 2023
この度はありがとうございました。

8/10 Good

Jacklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from スマイルホテル東京日本橋 on Jun 3, 2023
ご利用ありがとうございます。

10/10 Excellent

Mati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Smile Hotel Tokyonihomnbashi on May 24, 2023
Dear MatiThanks.We look forward to seeing you again.

6/10 Okay

mario

Travelled with family
Disliked: Property conditions & facilities
As you enter the elevator it smells sewer and the carpet is filthy.
Stayed 8 nights in May 2023
Response from Smile Hotel Tokyonihombashi on May 18, 2023
We apologize for the inconvenience during your stay.We are looking forward to seeing you again.

10/10 Excellent

Yaktubay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel would recommend
Stayed 1 night in May 2023
Response from Smile Hotel Tokyonihombashi on May 18, 2023
Thank you for using our hotel.looking forward to seeing you coming again

10/10 Excellent

Jan M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from スマイルホテル東京日本橋 on May 19, 2023
Thank you for sharing your review with us.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

jeannie

Liked: Cleanliness, staff & service
None smoking Room is small and smells cigarette
Stayed 4 nights in Apr 2023
Response from スマイルホテル東京日本橋 on Apr 22, 2023
Thank you very much for using Smile Hotel Tokyo Nihonbashi.We apologize for the inconvenience caused to our customers due to the lack of facilities.We will continue to make further efforts to welcome you with services that satisfy our customers.We are looking forward to seeing you again.

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, amenities
Great location close to Tokyo Station, the room condition and staff service could improve a little.
Response from スマイルホテル東京日本橋 on Apr 13, 2023
Thank you for choosing Smile Hotel Tokyo Nihonbashi from among the many hotels in Tokyo,Thank you very much for choosing Smile Hotel Tokyo Nihonbashi.We are very sorry to hear that your stay with us left you dissatisfied.Our entire staff will continue to strive for better facilities and service.We know that your disappointment will never go away, and we hope that you will continue to patronize the Smile Hotel chain.We all look forward to welcoming you back to our hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel that gives us a lot of Smile!
Smile Hotel had a very clean room, the room had enough space for what you really need. The amenities were always available for pick up at the lobby if you need it. You can even borrow like weighing scale to weigh your luggage. It was very close to the station where the Tokyo station is connected. The Smile Hotel's staff were very helpful, friendly and very accommodating. The restaurant in the basement were very affordable. If you are travelling around Tokyo, it is better to get the 24, 48, 72 hour-pass depending on the number of days you are in Tokyo. If ever we will be given a chance to travel in Tokyo again, we will stay here again. Thank you very much to the Smile Hotel and to its amazing staff and the Hotels.com.
Stayed 6 nights in Mar 2023
Response from Smile Hotel Tokyo Nihombashi on Apr 1, 2023
Thank you for sharing your review with us, and thank you very much for having stayed at Smile Hotel Tokyo Nihombashi.It is our greatest pleasure to realize that you were satisfied with your stay. We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from スマイルホテル東京日本橋 on Mar 13, 2023
この度は、東京でのご滞在にスマイルホテル東京日本橋をお選びいただき、誠にありがとうございます。また、ご丁寧にご感想までお寄せいただきまして、重ねて御礼申し上げます。ご滞在中は気持ちよくお過ごしいただけたとのことで、大変嬉しく思っております。今後ともお客様にご満足いただけるサービスでお迎えできるよう、より一層努めて参ります。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
No issues, and everything was great
Stayed 2 nights in Feb 2023
Response from Smile Hotel Tokyo Nihombashi on Feb 18, 2023
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

MUHAMMAD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly and kind. They even have alot of amenities offered for free. Room is small as expected but still have a bathtub which is awesome! Only gripe is the lobby area has no place to eat at all only place to reheat your food then I assume eat in your room?
Stayed 2 nights in Feb 2023
Response from Smile Hotel Tokyo Nihonbashi. on Feb 9, 2023
Thank you very much for using Smile Hotel Tokyo Nihonbashi.We would also like to thank you for your feedback regarding your stay.We are very happy to hear that you were able to relax during your stay.Based on the feedback we received this time, we will make every effort to satisfy our customers.We look forward to welcoming you back on your next visit.

8/10 Good

Danushka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2023
Response from SMILE HOTEL TOKYO NIHOMBASHI on Feb 1, 2023
Thank you for your comment.We look forward to your next visit at SMILE HOTEL.Thank you

10/10 Excellent

Sandar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient area. The rooms are big and clean, the staff is very helpful.
Stayed 1 night in Jan 2023
Response from Smile Hotel Tokyo Nihonbashi. on Jan 31, 2023
Thank you very much for using Smile Hotel Tokyo Nihonbashi.We would also like to thank you for your feedback regarding your stay.We are very happy to hear that you were able to relax during your stay.All the staff are very happy to receive words of praise about the correspondence of the staff.We will continue to do our best to make our guests feel comfortable.Thank you for posting this time.

10/10 Excellent

takashi

Stayed 1 night in Jan 2023

6/10 Okay

Alben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and staff were very friendly. However our room with two twin beds was said to fit 4 people yet our group of 3 was told we cannot all go in that same room together and that the 4 people referred to babies/children. As a result we had to make an on the spot booking for a triple bedroom and did not receive a refund due to the no refund policy.
Stayed 1 night in Jan 2023
Response from Smile Hotel Tokyo Nihonbashi. on Jan 24, 2023
Thank you very much for using Smile Hotel Tokyo Nihonbashi.We would also like to thank you for your feedback regarding your stay.We sincerely apologize for the inconvenience caused to you, even though you chose one of the hotels in front of you.We will continue to make improvements based on the valuable feedback we receive from our customers.We will take each customer's voice seriously and work together with the staff to make improvements. Thank you for your continued support of Smile Hotel Tokyo Nihonbashi.

6/10 Okay

Carolina

Travelled with family
Liked: Cleanliness, staff & service
I was in the six floor and the área smelled so weird.
Stayed 1 night in Nov 2022
Response from SMILE HOTE TOKYO NIHOMBASHI on Nov 24, 2022
Thank you for staying with us, SMILE HOTEL TOKYO NIHOMBASHI.And thank you for sharing your review with us.We apologize for the smell you felt during your stay。We will continues our effort to provide the best services for our guests.We look forward to your next visit.

8/10 Good

Solongo

Stayed 4 nights in Oct 2022

10/10 Excellent

Waruni Nilukshi Kaushalya

Stayed 1 night in Sep 2022

6/10 Okay

KOTARO

Stayed 11 nights in Sep 2021

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Flavio, Roma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Near the underground and a lot of shops and restaurant.
Stayed 2 nights in Feb 2022