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Reviews of Shinjuku Granbell Hotel

4 out of 5
Shinjuku Granbell Hotel
2-14-5 Kabuki-cho, Shinjuku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 1002 reviews" "
Rating 8 - Good. 314 out of 1002 reviews" "
Rating 6 - Okay. 128 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to Shinjuku station. Also close to 7 Eleven. Room was spacious and clean
Stayed 3 nights in May 2024

8/10 Good

yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Merle

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in Mar 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice place
Stayed 2 nights in May 2024

6/10 Okay

Kelvin, Sherman Oaks

Liked: Cleanliness, amenities
A bit rundown especially in the common areas. Lots of extra fees for simple things like arranging taxis, late check-out, etc. Room was fine and rooftop terrace view and open late is a plus. That was the one area with good service- although the outside heaters did not work. Front desk people weren’t particularly helpful and gave the wrong travel time to Haneda despite my asking twice if they were sure.
Stayed 2 nights in May 2024

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is NOT a four star hotel at all! It was so dirty and had non of the normal amenities 4 star hotels offer. The hotel looks nothing like the pictures online. Don’t stay here. It’s super cheap for a reason. Also the location isn’t good either.
Stayed 3 nights in Apr 2024

8/10 Good

Shikha, Silver Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very small room. Awkward layout of room. Very comfy bed.
Stayed 4 nights in May 2024

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice but rooms are a bit small
Stayed 7 nights in Apr 2024

10/10 Excellent

marie

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that it’s too close to all the love motels& adult entertainment
Stayed 3 nights in Apr 2024

10/10 Excellent

Yutian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern hotel with a beautiful view! The hotel is tucked away from the bustle of Shinjuku nightlife so you'll get a nice rest, but not too far if you wanted to join in the fun. Staff was friendly and helpful, and our room was clean. There's a bar and restaurant on the upper floors that have an amazing view of Tokyo; I recommend visiting. The breakfast buffet that I paid separately for was delicious; they had a mix of Western and traditional Japanese breakfast cuisine so it was fun to try everything. Dining with the view was also a great easy to start the day. A small cafe is also on the first floor if you want coffee and sweets later. Thanks for having us!
Stayed 2 nights in Apr 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and very kind staff. Made shipping luggage easy.
Stayed 7 nights in Apr 2024

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff who helped and supported our stay.
Stayed 1 night in Apr 2024

8/10 Good

Tudor, Halifax

Stayed 4 nights in Apr 2024

10/10 Excellent

Maria Kristina

Stayed 1 night in Apr 2024

8/10 Good

Travis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, fairly clean and can’t complain about the service. The only real downside to this hotel is the fact that it’s located amongst all the love hotels and a somewhat unsafe part of Tokyo
Stayed 2 nights in Apr 2024

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very small but typical for Japan. Great location and the breakfast was amazing.
Stayed 2 nights in Apr 2024

6/10 Okay

Rene

Stayed 3 nights in Apr 2024

4/10 Poor

Addison

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff at desk was friendly and helpful, however, when we had our room cleaned a few 500 yen coins that we set aside for doing laundry were taken from our desk while we were out. There are rats in the bushes outside the property door. Hotel is in Kabukicho area (red light district) which has some shady characteristics associated with the area so be mindful if you’re bringing children or do not want to be exposed to those things. The refrigerator didn’t get cold so we couldnt store food. They only provide little packets of shampoo and conditioner good for one day unless you request more for every night. Far walk from subway stations or use taxis. Lobby staff was very welcoming and helpful with luggage transfer service.
Stayed 5 nights in Apr 2024

10/10 Excellent

Airi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

YanKit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location at shinjuku
Stayed 3 nights in Apr 2024

10/10 Excellent

Annie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop bar was nice and convenient!
Stayed 1 night in Apr 2024

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Annie

Stayed 3 nights in Apr 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hidden gem in Shinjuku. Close to the train stations.
Stayed 7 nights in Apr 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun area
Stayed 5 nights in Jan 2024

8/10 Good

Jeffrey Chun Kei

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Madeleine, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location not too too close to the bar area. The location itself is safe. Close to convenience store like Lawson or 711. Restaurants are also close if you walk a couple blocks. Trains are also walkable to the hotel. Clean hotel, rooms are expected- small but enough room for two people, 2 medium and 1 large luggage if you book the economy room. There is also a coffee shop and restaurant in the hotel. English speaking staff available. Overall, felt safe, convenient, will definitely stay again!
Stayed 7 nights in Apr 2024

10/10 Excellent

Sari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staffs were nice but a way to hotel was full of bars and other hosting places which may can be unsafe at night.
Stayed 2 nights in Mar 2024

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat the location if you’re there for night life and bar hopping around Shinjuku. The room was on the small side but not as bad as other hotels. There were some streets around with bars I wouldn’t consider “family friendly” so keep that in mind. But the location still makes this place worth it. No more than a 10 minute walk to anywhere around Shinjuku. Excellent dining, shopping, and entertainment everywhere!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ozan, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent about our experience in this hotel
Stayed 3 nights in Apr 2024

8/10 Good

Chang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 5 nights in Apr 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Kar

Stayed 5 nights in Apr 2024

10/10 Excellent

YanKit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location at Shinjuku
Stayed 2 nights in Apr 2024

2/10 Terrible

Indah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, limited amenities, unfriendly staffs.
Stayed 2 nights in Apr 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed our stay back at the granbell. location is good and close to the metro - higashi shinjuku instead of going to the other one otherwise it's a longer walk.
Stayed 12 nights in Mar 2024

10/10 Excellent

Susanne, Balwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location accessible to everything you would want to see in Tokyo.
Stayed 4 nights in Apr 2024

8/10 Good

Akash, San-Fernando

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was much bigger than we expected. The loft was perfect for our teenage son. We had a great view of Shinjuku and everything was within walking distance. Highly recommend!
Stayed 5 nights in Apr 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and well kept hotel. staff was nice, friendly and thoughtful - they are able to speak english as well. convenient location and a couple minute walk from higashi-shinjuku metro station. hotel also has vending machines in the lobby with drinks, snacks & icecream available.
Stayed 1 night in Apr 2024

4/10 Poor

Emily

Stayed 1 night in Apr 2024

10/10 Excellent

Tristan

Stayed 3 nights in Apr 2024

10/10 Excellent

MILA

All everything
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Kim Phu

Breakfast is the same every day. It’s boring. A couple receptionists (girls) were not friendly and helpful. They were rude.
Stayed 5 nights in Mar 2024

8/10 Good

Rong guo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Natalija

Travelled with family
Liked: Cleanliness, staff & service
Room looks nothing like on photos. It's like a 2 star hotel.....good enough I guess, but not all that.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around Tokyo once you know the bus routes. You get what you pay for so do not expect a large room or the nicest rooms. It’s good enough for long trips for people on a budget.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean rooms.
Stayed 8 nights in Mar 2024

10/10 Excellent

Ritvik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024