Outdoor pool

Reviews of Fortune Select Grand Ridge - Member ITC Hotel Group

5 out of 5
Fortune Select Grand Ridge - Member ITC Hotel Group
Shilparamam, Tiruchanoor Road, Tirupati, Andhra Pradesh

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 240 reviews" "
Rating 8 - Good. 89 out of 240 reviews" "
Rating 6 - Okay. 34 out of 240 reviews" "
Rating 4 - Poor. 17 out of 240 reviews" "
Rating 2 - Terrible. 13 out of 240 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Suresh

Stayed 2 nights in Mar 2024
Response from Sidharth Sharma on Apr 23, 2024
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sidharth SharmaGeneral Manager

8/10 Good

Omid

Travelled with group
Liked: Cleanliness, staff & service
The bathroom are very small and needs to have improvement in it accommodation. The room should have Irons!!!
Stayed 1 night in Mar 2024
Response from idharth Sharma on Mar 8, 2024
Thank you for sharing the candid feedback on this esteemed travel forum. Valuable feedback from our guests is a source of motivation for improvement, we are known for our warm hospitality and seamless services and it disheartens us to know that it wasn’t the same during your experience.We apologies and assure you that your feedback has been shared with the concerned department and rectifications will be made at the earliest so that your next stay is a flawless one with us.We look forward to having you back with us and giving us another chance to showcase you the hospitality we are known for.Kind Regards,Sidharth SharmaGeneral Manager

10/10 Excellent

Venu Gopalan

Liked: Cleanliness, staff & service, property conditions & facilities
We found location super good for Thirupathy temple darshans The staff and the condition of the hotel excellent.
Stayed 1 night in Feb 2024
Response from Sooraj Narayanan on Feb 27, 2024
Dear Venu Gopalan, We're delighted to hear that our location was perfect for your visit to the Thirupathy temple and that you found our staff and hotel condition to be excellent. Your kind words motivate us to continue delivering exceptional service. Thank you for choosing to stay with us, and we hope to welcome you back again soonSooraj Narayanan, General Manager

10/10 Excellent

Rekha, Pelham

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sooraj Narayanan on Feb 10, 2024
Dear Rekha, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We truly appreciate your kind words and look forward to welcoming you back again soon.Best regards,Sooraj Narayanan, General Manager

8/10 Good

Sini, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay in the hotel was a pleasant experience.
Stayed 2 nights in Jan 2024
Response from Sooraj on Feb 7, 2024
Dear Sini,We're delighted to hear that your stay with us was a pleasant experience! Thank you for sharing your feedback. We strive to create memorable experiences for all our guests, and we're thrilled to know that we succeeded during your visit. Your kind words are truly appreciated. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Sooraj Narayanan, General Manager

4/10 Poor

Kakali

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Sooraj Narayanan on Feb 5, 2024
Dear Kakali,We appreciate your feedback and are sorry to learn that your experience fell short of expectations. Your insights are valuable, and we will use them to make improvements. If you give us another chance, we are committed to providing a better experience.Best regards,Sooraj Narayanan, General Manager

4/10 Poor

kamal

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not sure how this rated a 5 star hotel. Worn down, and rooms not clean.
Stayed 1 night in Jan 2024
Response from Sooraj on Jan 30, 2024
Dear Kamal , Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Your comments are valuable to us as we continuously strive to provide exceptional service. We take your concerns seriously and will address them promptly to enhance our guests' experience.Sincerely, Sooraj Narayanan, General Manager

2/10 Terrible

Sanjay

Disliked: Property conditions & facilities
The room conditions are pretty bad not 5 star quality
Stayed 2 nights in Jan 2024
Response from Sooraj on Jan 29, 2024
Thank you for sharing your feedback with us. We apologize that your experience did not meet the high standards we strive to provide. Your comments about the room conditions are valuable, and we will address these concerns promptly to ensure a better experience for our guests.We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Best regards,Sooraj Narayanan, General Manager

10/10 Excellent

Kailasam

Liked: Cleanliness, staff & service, property conditions & facilities
I am quite happy with my stay.
Stayed 1 night in Jan 2024
Response from Sooraj Narayanan, General Manager on Jan 28, 2024
Thank you for your positive feedback! We're delighted to hear that you found our place enjoyable. It's our pleasure to provide a welcoming and comfortable environment for our guests. If there's anything specific you loved about your stay or any suggestions for improvement, we'd love to hear more. We look forward to welcoming you back in the future. Best regards, Sooraj Narayanan, General Manager

8/10 Good

Manjula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Dec 2023
Response from Sooraj Narayanan on Jan 26, 2024
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,,General Manager

6/10 Okay

Krishna

Disliked: Cleanliness
Looks like Air conditioning was never cleaned or filters were not changed. All our family members became sick.
Stayed 1 night in Jan 2024
Response from Sooraj Narayanan on Jan 23, 2024
We sincerely apologize for any inconvenience you and your family experienced during your stay. The well-being of our guests is our top priority, and we regret that we fell short on this occasion.We appreciate you bringing this to our attention, and your feedback is invaluable in helping us improve our services. Once again, our apologies, and we hope to have the opportunity to regain your trust in the future.Warm regards,Sooraj Narayanan, General Manager

6/10 Okay

Chetan, Woodbridge

Stayed 1 night in Jan 2024
Response from Sooraj on Feb 6, 2024
Dear Chetan,Thank you for sharing your feedback with us. We appreciate your honest review and would love to learn more about your experience to better address any areas of improvement. Please feel free to share any specific suggestions or concerns so that we can enhance our services. We value your input and hope to have the opportunity to exceed your expectations in the future.Best regards,Sooraj Narayanan, General Manager

6/10 Okay

Veeravanallur

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room appears to be dated with sparse furniture.
Stayed 1 night in Jan 2024
Response from Sooraj Narayanan on Jan 13, 2024
Dear Guest,Thank you for sharing the candid feedback on this esteemed travel forum. Valuable feedback from our guests is a source of motivation for improvement, we are known for our warm hospitality and seamless services and it disheartens us to know that it wasn’t the same during your experience.We apologies and assure you that your feedback has been shared with the concerned department and rectifications will be made at the earliest so that your next stay is a flawless one with us.We look forward to having you back with us and giving us another chance to showcase you the hospitality we are known for.Kind Regards,Sooraj Narayanan,,General Manager

8/10 Good

Narayana

Travelled with family
Nice and clean hotel. Though they just gave a thin comforter instead of sheet and comforter. Food is bit expensive in the restaurant for the location. Overall we would stay again, They were kind enough to extend our check out.
Stayed 1 night in Jan 2024
Response from Sooraj Narayanan on Jan 11, 2024
Thank you for your kind review! We're pleased to hear that you found our hotel nice and clean. We appreciate your feedback regarding the bedding and food pricing. Rest assured, we will take your comments into consideration for future improvements. We're delighted you plan to stay with us again, and we were happy to accommodate your extended check-out. Looking forward to welcoming you back!Best regards,Sooraj Narayanan, General Manager

10/10 Excellent

Prabakar, Saratoga

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located. Nice large bed room. Bathroom was a bit small and could use updating
Stayed 1 night in Jan 2024
Response from Sooraj Narayanan on Jan 10, 2024
Thank you for taking the time to share your thoughts with us. We're delighted to hear that you found our location convenient and enjoyed the spacious bedroom.We appreciate your feedback regarding the bathroom size and condition. We look forward to the possibility of welcoming you back and providing an even more enjoyable stay in the future.Best regards,Sooraj Narayanan, General Manager

10/10 Excellent

Sirisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to live
Stayed 1 night in Dec 2023
Response from Sooraj Narayanan on Jan 10, 2024
Thank you for your positive feedback! We're delighted to hear that you found our place enjoyable. It's our pleasure to provide a welcoming and comfortable environment for our guests. If there's anything specific you loved about your stay or any suggestions for improvement, we'd love to hear more. We look forward to welcoming you back in the future.Best regards,Sooraj Narayanan, General Manager

6/10 Okay

Sanjeeva Reddy

Liked: Cleanliness, staff & service
In winter time, hotel does not even provide hot water.Complained to house keeping but invain. They change TV service suddenly but don't bother to inform guest. Their parking area is badly maintained.
Stayed 3 nights in Dec 2023
Response from Sooraj Narayanan on Jan 10, 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconveniences you faced during your stay.Your insights are invaluable to us, and we are committed to enhancing our services based on your feedback. We hope to have the opportunity to welcome you back and provide a more positive experience.Thank you for your understanding.Sincerely, Sooraj Narayanan, General Manager

6/10 Okay

Sai Nitheesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very polite and keen to fix an issue. The only bad experience I had was the service in the restaurant - Rainbow. The food tasted good but the wait time made me think I would rather have it delivered. We waited for over 30 minutes for main course after having appetizers.
Stayed 1 night in Nov 2023
Response from Sooraj Narayanan on Dec 25, 2023
Dear Mr. Sai,Thank you for sharing the candid feedback on this esteemed travel forum. Valuable feedback from our guests is a source of motivation for improvement, we are known for our warm hospitality and seamless services and it disheartens us to know that it wasn’t the same during your experience.We apologies and assure you that your feedback has been shared with the concerned department and rectifications will be made at the earliest so that your next stay is a flawless one with us.We look forward to having you back with us and giving us another chance to showcase you the hospitality we are known for.Kind Regards,Sooraj Narayanan,,General Manager

2/10 Terrible

Chandra, Bloomington

Stayed 2 nights in Dec 2023
Response from Sooraj Narayanan, on Jan 31, 2024
Thank you for sharing the candid feedback on this esteemed travel forum. Valuable feedback from our guests is a source of motivation for improvement, we are known for our warm hospitality and seamless services and it disheartens us to know that it wasn’t the same during your experience.We apologies and assure you that your feedback has been shared with the concerned department and rectifications will be made at the earliest so that your next stay is a flawless one with us.We look forward to having you back with us and giving us another chance to showcase you the hospitality we are known for.Kind Regards,Sooraj Narayanan,,General Manager

10/10 Excellent

Nagendra

Stayed 1 night in Dec 2023
Response from Sooraj Narayanan on Jan 10, 2024
Thank you for your positive feedback! If there's anything specific you loved about your stay or any suggestions for improvement, we'd love to hear more. We look forward to welcoming you back in the future.Best regards,Sooraj Narayanan, General Manager

10/10 Excellent

DILIP, Mumbai

Stayed 2 nights in Dec 2023
Response from Sooraj Narayanan on Jan 3, 2024
Thank you so much for taking the time to share your wonderful 5-star review! We are thrilled to hear that you had an exceptional experience during your stay at Fortune Select Grand Ridge, Tirupati.It's delightful to know that you enjoyed our services and that everything met or exceeded your expectations. Your positive feedback is a tremendous source of motivation for our team, and we sincerely appreciate your kind words.Sincerely, Sooraj Narayanan, General Manager

8/10 Good

Sreenivas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Nov 2023
Response from Sooraj Narayanan on Nov 15, 2023
Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff. Your feedback is truly appreciated. We look forward to hosting you again for another great stay in the future.Sincerely, Sooraj Narayanan, General Manager

10/10 Excellent

Prabhakar reddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair dryer not working and interpreting water in wash room.
Stayed 2 nights in Nov 2023
Response from Sooraj Narayanan on Nov 4, 2023
Thank you for choosing to stay with us and for your glowing review! We're thrilled to hear about your wonderful experience and that you rated us a perfect 5 out of 5.We sincerely appreciate your feedback regarding the hair dryer and water interpretation in the washroom. Rest assured, we're actively addressing these concerns to ensure a consistently exceptional stay for our guests.Your satisfaction is our priority, and we're committed to resolving these issues promptly. We look forward to welcoming you back for an even more enjoyable visit.Warm regards,Sooraj Narayanan, General Manager

10/10 Excellent

Badri

Stayed 1 night in Oct 2023
Response from Sooraj Narayanan, General Manager on Nov 1, 2023
Dear Mr. Badri, it was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff, and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.Kind Regards, Sooraj Narayanan, General Manager

6/10 Okay

Manoj

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I don't understand how ITC can give affiliation to this hotel. When you book ITC name 5 star property with high price the expectations are high. But this hotel is like ordinary hotel, rooms not very clean- fungal like structures around lamps and lights, washroom very dirty, require major rennovation. Bed was having open nails around the legs which can even hurt you. Overall the price doesn't match facilities and hotel condition. On positive side all the staff is really very good and supportive and ready to help you anytime.
Stayed 2 nights in Oct 2023
Response from Sooraj on Oct 30, 2023
We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is crucial to us, and we regret that we fell short of your expectations. Please be assured that we take your concerns seriously, and we will address each issue you've highlighted with utmost priority.We greatly appreciate your recognition of our dedicated staff and their commitment to ensuring your comfort. Your feedback will be instrumental in our efforts to enhance our services and facilities, aiming to deliver an improved and memorable experience for all our guests.We would like to extend our apologies for not meeting your expectations and hope to have the opportunity to regain your trust with the improvements we'll be implementing.Thank you for sharing your thoughts with us.Warm regards, Sooraj Narayanan, General Manager

10/10 Excellent

GANESH C

Stayed 1 night in Oct 2023
Response from Sooraj Narayanan on Oct 28, 2023
Thank you so much for taking the time to share your incredible feedback about your recent stay at Fortune Select Grand Ridge in Tirupati! We are thrilled to learn that you had a fantastic experience with us and that we were able to meet and exceed your expectations.Receiving a perfect 10/10 review is truly uplifting for our entire team. We're delighted to hear that our efforts to ensure a memorable stay have resonated with you. It's our constant endeavor to provide top-notch service, impeccable amenities, and a comfortable environment, and we are overjoyed that you found these aspects to your liking.At Fortune Select Grand Ridge, we aim to create a home away from home for our guests, offering a blend of luxury, comfort, and exceptional service. Knowing that we succeeded in providing you with a delightful and flawless experience is the best reward for us.Your kind words about our staff, facilities, and the overall ambiance are genuinely appreciated. It motivates us to continue delivering the highest standard of hospitality to all our guests.We hope to have the pleasure of welcoming you back for another exceptional stay in the near future. Please do not hesitate to contact us directly if there's anything we can do to make your next visit even more enjoyable.Thank you once again for choosing Fortune Select Grand Ridge. We genuinely appreciate your patronage and your wonderful review.Warm regards,Sooraj Narayanan, General Manager

6/10 Okay

Sandeep

Travelled with family
3 star at best
This is at best a 3 star hotel which charges like 5 star hotel by using ITC name, way too pricey for a very ordinary 3 star hotel
Stayed 1 night in Oct 2023
Response from Sooraj on Oct 11, 2023
I hope this message finds you well. I recently had the opportunity to experience a stay at your establishment and wanted to share some feedback.While I appreciate the association with the ITC name, I couldn't help but feel that the overall experience did not quite match the expectations typically associated with a 5-star hotel. The pricing, in my opinion, seems disproportionately high for what felt like an ordinary 3-star hotel.I believe there is room for improvement, and I hope that my comments will be considered constructively. Thank you for your attention to this matter.Sincerely,Sooraj narayanan, general manager

4/10 Poor

Sharatendu

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
construction in middle of day while trying to sleep for over 3 hours, manager offers you a fruit basket for the trouble…took over 30 mins to get it to stop after complaint
Stayed 1 night in Oct 2023
Response from Sooraj Narayanan on Oct 4, 2023
Dear mr, Sharatendu, Thank you for taking the time to share your feedback regarding the maintenance noise during your stay. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we addressed the issue.We understand how important a peaceful environment is for our guests, and we deeply regret that your sleep was disrupted for over three hours. We take your concerns seriously and have taken immediate steps to ensure better coordination with our teams in the future to prevent such disturbances during daytime hours.We value your patronage and will continue to work diligently to provide you with the exceptional experience you deserve.Thank you for choosing our establishment, and we hope to have the opportunity to serve you again in the future.Warm regards,Sooraj Narayanan, General Manager

8/10 Good

Anant kumar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ok good enough
Stayed 2 nights in Sep 2023
Response from Sooraj Narayana on Sep 18, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,,General Manager

10/10 Excellent

Sonam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel & location, friendly staff, clean rooms
Hotel is very good. Good location, clean, and staff very helpful. We had to leave early due to medical emergency of one in our group, and hotel was very helpful and understanding of our situation.
Stayed 3 nights in Aug 2023
Response from Sooraj Narayanan on Aug 28, 2023
Dear Sonam , Thank you so much for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay and found our location convenient, our facilities clean, and our staff helpful.We are truly sorry to hear about the medical emergency within your group and we hope that everything is okay now. Our utmost priority is the well-being and comfort of our guests, and we're glad that we could provide the necessary assistance and understanding during your challenging situation.Your kind words about our team's support mean a lot to us. We always strive to go above and beyond to ensure our guests have a comfortable and memorable stay, even in unexpected circumstances.If your travels bring you back to [Location], we would be delighted to welcome you again and provide you with another exceptional experience. Please don't hesitate to reach out if you need any assistance in the future.Wishing you all the best and good health.Warm regards,Sooraj Narayanan, General Manager

10/10 Excellent

Sunita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God property with good service
Stayed 2 nights in Aug 2023
Response from Sooraj Narayanan on Aug 31, 2023
Dear Sunita, Greetings !Thank you for your kind words and appreciation for our services. We're thrilled to hear that you view our property as having a touch of excellence that can only be attributed to a divine quality. Providing exceptional service is at the heart of what we do, and it brings us great joy to know that our efforts have made a positive impact on your experience.We remain committed to upholding the high standards you've come to expect from us, and we look forward to continuing to serve you with the same level of care and dedication. Should you have any further feedback or inquiries, please don't hesitate to reach out. Your satisfaction is our ultimate goal.Thank you once again for choosing us and for taking the time to share your feedback. We are truly grateful for your support.Warm regards,Sooraj Narayanan, General Manager

6/10 Okay

Ganesh Priya

Travelled with family
Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Sooraj Narayanan on Aug 15, 2023
Dear Guest,Thank you for sharing the candid feedback on this esteemed travel forum. Valuable feedback from our guests is a source of motivation for improvement, we are known for our warm hospitality and seamless services and it disheartens us to know that it wasn’t the same during your experience.We apologies and assure you that your feedback has been shared with the concerned department and rectifications will be made at the earliest so that your next stay is a flawless one with us.We look forward to having you back with us and giving us another chance to showcase you the hospitality we are known for.Kind Regards,Sooraj Narayanan,,General Manager

8/10 Good

Ramasubramanian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel; very close to padmavathi Temple; has an excellent restaurant PS4 just outside Friendly staff; has its own good restaurant
Stayed 1 night in Aug 2023
Response from Sooraj narayanan on Aug 15, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,,General Manager

8/10 Good

Aishwarya

Stayed 1 night in Aug 2023
Response from Sooraj Narayanan on Aug 31, 2023
Dear Aishwarya, Thank you for choosing to stay with us and for taking the time to share your feedback on your recent experience. We're delighted to hear that you had a positive stay at our hotel and appreciate your 4-star review.Your comments are invaluable to us as they help us continually improve and provide the best possible experience for our guests. If there are any specific suggestions or areas you believe we could enhance, please feel free to share them with us. Your insights are important in our ongoing efforts to create exceptional stays for all our guests.Once again, thank you for your review and for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even more remarkable experience.Warm regards,Sincerely, Sooraj Narayanan, General Manager

10/10 Excellent

Praveen

Stayed 1 night in Aug 2023
Response from Sooraj Narayanan on Aug 28, 2023
Dear Praveen, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to usSincerely, Sooraj Narayanan, General Manager

8/10 Good

Shrinivas Chakravarthy

Stayed 1 night in Jul 2023
Response from Sooraj Narayanan on Jul 10, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,,General Manager

10/10 Excellent

Venkata Kriahna Kishore

Travelled with partner
Liked: Cleanliness, staff & service
No complaints. The conditions and facilities are good.
Stayed 1 night in Jul 2023
Response from Sooraj Narayana on Jul 6, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,,General Manager

10/10 Excellent

RAMA KRISHNA REDDY

Stayed 1 night in Jun 2023
Response from Sooraj Narayana on Jun 16, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,,General Manager

8/10 Good

Srinivasa Rao

Stayed 2 nights in Jun 2023
Response from Sooraj Narayana on Jul 3, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,,General Manager

8/10 Good

Reddy

Stayed 1 night in Jun 2023
Response from Sooraj Narayana on Jun 30, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,,General Manager

8/10 Good

Kavitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in May 2023
Response from Sooraj Narayanan on Jun 2, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,,General Manager

4/10 Poor

mudit

Disliked: Staff & service, property conditions & facilities
I checked in at 8 PM and requested 2 hours late check. Check out time was at 11 morning (21 hours). The lady declined and then talked to another person who said it is ok. Takes lot of time at the reception. New staff at the reception. Mattress uncomfortable. Can not compare with Hilton, Holiday or Hyatt etc
Stayed 1 night in May 2023
Response from Dinesh on May 25, 2023
Dear Guest,Thank you for sharing the candid feedback on this esteemed travel forum. Valuable feedback from our guests is a source of motivation for improvement, we are known for our warm hospitality and seamless services and it disheartens us to know that it wasn’t the same during your experience.We apologies and assure you that your feedback taken as high concern and requesting you to let us know when can be the right time to have word with you. the reason behind is to get actual and detailed problem in it, so that we can rectifications will be made at the earliest so that your next stay is a flawless one with us.We look forward to having you back with us and giving us another chance to showcase you the hospitality we are known for.Regards Dinesh - Asst.Front Office Manager

6/10 Okay

krishnamohan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were not cleaned well.
Stayed 1 night in Mar 2023
Response from Sooraj Narayanan,, General Manager on Apr 2, 2023
Dear Sir,Thank you for sharing the candid feedback on this esteemed travel forum. Valuable feedback from our guests is a source of motivation for improvement, we are known for our warm hospitality and seamless services and it disheartens us to know that it wasn’t the same during your experience.We apologies and assure you that your feedback has been shared with the concerned department and rectifications will be made at the earliest so that your next stay is a flawless one with us.We look forward to having you back with us and giving us another chance to showcase you the hospitality we are known for.Kind Regards,Sooraj Narayanan,,General Manager

8/10 Good

SHYAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Sooraj Narayanan,, General Manager on Mar 25, 2023
Dear Sir,It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,

10/10 Excellent

Krishna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sooraj Narayanan on Feb 23, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan, General Manager

10/10 Excellent

N. Rao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and accommodating check in, late checkout was great.
Stayed 1 night in Feb 2023
Response from Sooraj Narayanan on Feb 23, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,General Manager

10/10 Excellent

Dipes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and courteous. Manager in the Zodiac, J
Stayed 1 night in Feb 2023
Response from Sooraj on Feb 23, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,General Manager

2/10 Terrible

Anandarajah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff helped me was not so friendly, and did not understand my questions in English and thus not responding to my questions. Staff helping with my luggage were very aggressive and did not understand English and thus did not follow my requests Walked into the room which smelled like urine. Front desk manager helped me to change the room. Walked in to the 2nd room and the room smelled okay. Took that room. Walked into to use the toilet and found urine spots on the toilet seat and it was filthy. Called the front desk. They sent house keeping to do the cleaning. When they left, the water was spilled all over the floor. I was honestly very to use the washroom. Got into the shower, it was full of old water marks which gave me an impression that the shower was never cleaned after the last guest. When I called the front desk, all they said is that they are happy to change my room again. As I was very tired at the end of day, I didn't have the confidence that the next room will be any better, or will have other issues. So I decided to stay in the room. If I had the time, I would have moved to another hotel. I didn't sleep at all that night due to very uncomfortable conditions in the room. Manager called me next day only to apologize and promise that they will make my next visit pleasant.This hotel is listed on Expedia as 5 Star. Very upset with Expedia for this miss information. This hotel is worthy of 1 star. I strongly suggest expedia delist this property.
Stayed 1 night in Jan 2023
Response from Sooraj Narayanan on Feb 1, 2023
Dear Mr Anandarajah, Greetings !Thank you for the candid and detailed feedback based on your recent stay with us. Going through your feedback I totally empathize with you . As I assured you, this please treat this as one off case and allow us one more chance to regain your faith.Sincerely, Sooraj Narayanan,General Manager

10/10 Excellent

damodar, Yorktown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front door/desk staff was very helpful and prompt in offering their services. The dining area staff was courteous and readily attended to our needs.
Stayed 2 nights in Jan 2023
Response from Sooraj Narayanan on Jan 27, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan,General Manager

8/10 Good

Murali

Stayed 1 night in Dec 2022
Response from Sooraj on Jan 9, 2023
It was a pleasure having you stay with us at Fortune Select Grand Ridge, Tirupati.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sooraj Narayanan, General manager