Tiger Arena Tours and Activities

We enjoyed the loft feature, it allowed us to spread out more and for the kids to watch different things on the 2 tvs.

All was great!

Our stay was very disappointing. On the first day, we discovered that the refrigerator in our room wasn’t working. We reported the problem to front desk several times, but no one came to repair or replace it. By the second day, all of our leftovers had spoiled, along with our bottled water and other drinks. The spoiled food caused a strong, unpleasant odor in the room that lingered throughout our stay. Unfortunately, the smell became so bad that it made my daughter feel sick. Secondly, after we checked out on July 3, an unexplained $40 charge appeared on my credit card. I have not received any explanation for this charge. While I understand that maintenance issues can happen, the lack of response to repeated complaints and the unexpected charge after checkout made this a very frustrating experience. I hope the hotel improves its customer service and communication so future guests don’t have to deal with similar issues.