3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Mövenpick Hotel Zuerich-Airport

4 out of 5
Mövenpick Hotel Zuerich-Airport
Walter Mittelholzerstrasse 8, Glattbrugg, Opfikon, ZH

Reviews

8.0

Very good

Rating 10 - Excellent. 438 out of 1002 reviews" "
Rating 8 - Good. 287 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 59 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ira

Disliked: Staff & service
there was a mistake on my booking through Expedia to the current date, and I called within two hours to notify of the mistake. I got the runaround between Expedia and the hotel and the hotel would not approve the date change. Expedia took my money for the entire night, saying that the hotel would not allow a change in date even though they had plenty of availability. I reached a couple of people at the hotel who could not approve any changes and said I had to go through email reservations and hotel manager, Who apparently told Expedia that I did not follow the proper rules. All they had to do was to approve the change. I would've been happy to pay an extra change fee, but not have to book an entire new reservation.
Stayed 1 night in May 2024

6/10 Okay

Sam

Good
Stayed 2 nights in May 2024
Response from Bastian Mantey, General Manager on May 24, 2024
Dear Sam, Thank you for taking the time to review your stay.It's great to hear that you had an enjoyable stay.We are looking forward to welcoming you again. All the best!Bastian Mantey, General Manager

8/10 Good

Faezeh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accessable to metro and reasonable price for its location. Rooms were little old. They have free shuttle service to airport
Stayed 2 nights in May 2024
Response from Bastian Mantey, General Manager on May 21, 2024
Dear Guest, Thank you for reviewing your recent experience.We are delighted to know that the accessibility to the metro and our shuttle service added convenience to your travel experience, and that you found our pricing reasonable for the location.We appreciate your candid remarks about the hotel's condition. While our building may reflect a certain vintage charm, we continuously strive to maintain and update our facilities to ensure our guests' comfort. Please rest assured that we offer modern amenities and services to meet the expectations of our valued guests.Your commendation of the service offered by our dedicated team is highly appreciated, and it's gratifying to learn that their efforts contributed to a positive aspect of your stay.We hope to welcome you back. All the best.Bastian Mantey, General Manager

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and transportation to and from the airport.
Stayed 1 night in May 2024
Response from Bastian Mantey, General Manager on May 21, 2024
Dear Lucia,Thank you for such a positive review.We are thrilled that the professionalism of our staff and the convenience of our transportation services contributed positively to your experience. It's wonderful to hear that our attention to room cleanliness and overall hotel condition met your expectations, and that you found our room amenities to your satisfaction.Thank you for highlighting the excellence in service that we strive for at Mövenpick Hotel Zurich Airport; your commendation is a rewarding affirmation for our dedicated team.Bastian Mantey, General Manager

6/10 Okay

elaine

Travelled with partner
Liked: Cleanliness, staff & service
Shuttle from and to the airport
Stayed 1 night in May 2024
Response from Bastian Mantey, General Manager on May 21, 2024
Dear Elaine, We would like to thank you for this review about your recent experience in our hotel.We are glad that you found our shuttle service convenient for your needs.Bastian Mantey, General Manager

10/10 Excellent

Toan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in May 2024
Response from Bastian Mantey, General Manager on May 21, 2024
Dear Guest, Thank you for this great review.We are delighted to know that the condition of our hotel met your expectations and that you found your room well-appointed and clean. It is gratifying to hear that you received attentive service, as our team strives to ensure a comfortable and memorable experience for all our guests.Your appreciation for the room amenities reaffirms our commitment to providing a high standard of hospitality. We are proud to offer a comfortable environment where our guests can enjoy a wide range of facilities designed for their relaxation and convenience.We look forward to welcoming you back soon. Kind regards,Bastian Mantey, General Manager

10/10 Excellent

María Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt and very good service
Stayed 1 night in May 2024
Response from Bastian Mantey, General Manager on May 18, 2024
Dear María Elisa,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Bastian Mantey, General Manager

10/10 Excellent

Ivona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient to airport.
Stayed 1 night in May 2024
Response from Bastian Mantey, General Manager on May 18, 2024
Dear Ivona,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Bastian Mantey, General Manager

10/10 Excellent

Rhonda, Southfield

Wanted an easily accessible hotel out near the airport with a free shuttle for my last night in Switzerland and this was great for that. The only downside is that, other than the fairly expensive restaurant in the hotel, there really wasn’t anywhere else to eat.
Stayed 1 night in May 2024
Response from Bastian Mantey, General Manager on May 18, 2024
Dear Rhonda, We would like to thank you for this review about your recent experience in our hotel.It is wonderful to hear that you found our location near the airport and the complimentary shuttle service to be convenient for your travel needs.We take note of your comment regarding dining options. While we are proud of our in-house restaurant's diverse offerings, we understand that guests may seek different dining experiences. For future visits, please be informed that there are a variety of restaurants within close proximity to the hotel, offering a range of cuisines and prices to suit different preferences. Our team is always ready to provide recommendations and directions to these establishments.We hope to welcome you back. Best wishes,Bastian Mantey, General Manager

6/10 Okay

Oswald

Stayed 5 nights in May 2024
Response from Bastian Mantey, Hoteldirektor on May 15, 2024
Sehr geehrter Oswald,vielen Dank für Ihre Bewertung!Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen!Bastian Mantey, Hoteldirektor

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Zurich is a nice city very expensive and the food is terrible and pricey
Stayed 2 nights in May 2024
Response from Bastian Mantey, General Manager on May 13, 2024
Dear José, Thank you for taking the time to review your stay.We are delighted to hear that you found our room cleanliness and overall hotel condition to meet your expectations, and that our service team was able to provide a positive experience during your stay.We regret to hear your dissatisfaction with the room amenities and dining options. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we are sorry if we fell short in this regard. We take pride in our F&B heritage and are usually known for our wide range of international and seasonal dishes, and it disappoints us to know that we did not live up to these standards for you. Rest assured, we continually strive to improve our guest experience and your remarks are integral to our ongoing efforts to enhance our services.It is heartening to note the positive aspects of your stay, and we are encouraged by your recognition of our efforts in maintaining a high standard of cleanliness and service. We hope that we will have another opportunity to demonstrate the full quality of our amenities and food offerings in the future.We are looking forward to welcoming you again. All the best!Bastian Mantey, General Manager

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to the airport and the local train station. The hotel had a shuttle to the airport which allowed us to get to the larger train station. Helpful staff. A lot of people were staying there but the hotel was super quiet. Does not have air conditioning and no screens on the windows so we had to keep them closed as wasps were attempting to fly in.
Stayed 2 nights in May 2024

2/10 Terrible

Jami Arabella

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I rarely leave a review but I feel the need to warn those who are planning to stay in this hotel to think hard before booking. I can definitely say this is the worst hotel we have ever stayed in and does not deserve being a 4-star hotel! All the bad reviews about the room being hot are true! Yes, they will tell you “our rooms feature individually controlled air conditioning” BUT their a/c just felt like a fan blowing some air and wasn’t cool enough for the room. Their a/c control is outdated and we have adjusted the control several times to make sure but it did not make any difference. We told the hotel staff about it and they gave us a mini desk fan. It was too small for the room and did not make it any cooler. We opened our window, it did help a bit with room temperature BUT we couldn’t sleep because of the external noise (moving cars, wind etc). Our 3 nights in the hotel were miserable! Their pillows feel like they are non-existent because of how flat they are. We barely had any sleep because of our hotel situation. If only we could just sleep in the hotel lobby because it is way cooler there LOL. I will never go back to this hotel again and will definitely not recommend it to friends and family. All you will probably get from the hotel manager are “i apologize for any inconvenience” and some excuses. Only plus side in the hotel is their staff. But that’s about it. This hotel needs to be upgraded & repaired in order for their customers to have a peaceful & wonderful stay.
Stayed 3 nights in May 2024
Response from Bastian Mantey, General Manager on May 13, 2024
Dear Jami Arabella,Thank you for taking the time to review your stay.We are disheartened to hear of the challenges you faced with the room temperature. Our rooms are indeed equipped with individually controlled air conditioning, and we regret if it did not provide the comfort you needed. We also offer extra fans upon request for additional cooling, and we apologize if this was not sufficient during your stay.Your feedback regarding the noise and the pillows is taken very seriously. While we do our best to ensure a peaceful environment and restful sleep for our guests, we recognize that external factors can sometimes disrupt this. We regret any inconvenience this may have caused you. Our team is always on hand to assist with any such concerns, and we are sorry if the solutions provided fell short of your expectations.However, we are glad to hear that you found our staff to be a positive aspect of your stay. They work diligently to provide top-notch service and are indeed the backbone of our hotel. Your kind words regarding their service are greatly appreciated and will be shared with the team.Once again, we regret that your experience was not reflective of the high standards we strive to uphold. We are committed to providing a welcoming and comfortable environment for all our guests, and we are truly sorry we missed the mark during your visit.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Bastian Mantey, General Manager

10/10 Excellent

Troy

Stayed 1 night in Apr 2024
Response from Bastian Mantey, General Manager on May 13, 2024
Dear Troy,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Bastian Mantey, General Manager

2/10 Terrible

Akram

Disliked: Cleanliness, amenities, property conditions & facilities
The room was hot and had some bugs
Stayed 1 night in May 2024
Response from Bastian Mantey, General Manager on May 13, 2024
Dear Akram,Thank you for taking the time to review your stay.We are deeply concerned to hear about the discomfort you experienced with the temperature in your room. Rest assured, our rooms are equipped with individually controlled air conditioning, and additional fans are available upon request to ensure our guests' comfort.It is unfortunate to learn about the distress caused by unwelcome visitors in your room. We maintain rigorous standards of cleanliness and hygiene throughout our hotel, and any deviation from this is taken very seriously.We regret to hear that you found our hotel’s condition not up to the mark. Our team works diligently to present a welcoming and well-maintained environment, and we are sorry to hear that your experience did not reflect this.We are also saddened that the amenities provided did not meet your expectations. We strive to equip our rooms with features that cater to the needs and comfort of our guests, including complimentary mineral water and tea and coffee making facilities in selected rooms.We are, however, pleased that you found the level of service to be satisfactory, as our staff is committed to providing a high standard of hospitality to all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Bastian Mantey, General Manager

10/10 Excellent

DIANA ELENA, Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with convenience of having airport shuttle there is also a train station nearby
Stayed 1 night in May 2024
Response from Bastian Mantey, General Manager on May 6, 2024
Dear Diana,Thank you for such a positive review.We do our best to ensure that guests feel welcome and it is very rewarding to know that you appreciated the high standards we strive to uphold.It would be our pleasure to have you return on another occasion. Very best wishes,Bastian Mantey, General Manager

6/10 Okay

Laurie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Service was great. Restaurant was terribly expensive and not a lot of selection. The room was SO hot. Turned the temp down and fan up. Not much different. Had to open the window which is fine in May.
Stayed 1 night in May 2024
Response from Bastian Mantey, General Manager on May 6, 2024
Dear Laurie, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our service to be great. Our staff strive to provide a memorable experience and your acknowledgement is truly appreciated.We regret to hear your dining experience did not meet your expectations in terms of variety and pricing. Our restaurant aims to offer a selection that reflects our F&B heritage, while providing dishes that cater to diverse preferences. We'll certainly take your comments into consideration as we continuously seek to improve our dining offerings.Regarding the room temperature, we apologize for any discomfort you experienced. Our rooms are equipped with individually controlled air conditioning and extra fans upon request, to ensure a comfortable environment for our guests. We are sorry to hear that these measures did not suffice during your stay. We also note your concerns about the overall condition of the hotel and would like to mention that we take great pride in our establishment, continuously working to maintain and enhance our premises.Lastly, we are pleased to learn that the cleanliness of your room was satisfactory, as we hold ourselves to high standards of cleanliness and guest comfort.Bastian Mantey, General Manager

10/10 Excellent

Jessica

Travelled with partner
Very convenient, shuttle service was great. Only concern we had was the air, room was very warm. Did not ask about it however.
Stayed 1 night in May 2024
Response from Bastian Mantey, General Manager on May 6, 2024
Dear Jessica, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to know that you found our shuttle service to be great, ensuring a seamless connection between the airport and our hotel for your convenience.However, we regret to hear that the temperature in your room was not to your comfort. While our rooms are equipped with individually controlled air conditioning and extra fans upon request, we apologize for any discomfort you experienced. Please rest assured that our team is always on hand to assist with any in-room amenities to enhance the comfort of your stay.The entire team at Mövenpick Hotel Zurich Airport takes great pride in providing a welcoming and enjoyable experience for all our guests, and we are glad that the positive aspects of your visit left a good impression.We hope to welcome you back. Best wishes,Bastian Mantey, General Manager

8/10 Good

georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful!
Stayed 1 night in Apr 2024
Response from Bastian Mantey, General Manager on May 6, 2024
Dear Georgia,Thank you for such a positive review.We are delighted to hear that you found our staff to be very helpful and our service to be exemplary. Our team strives to ensure a pleasant and comfortable experience for all our guests.While we understand that aspects of our hotel's condition did not meet your expectations, we are continuously working to enhance our facilities, ensuring they live up to the high standards our guests expect and deserve. Please rest assured that we take your comments seriously as part of our commitment to providing a memorable experience.We are also pleased that the cleanliness of your room and the amenities provided contributed to a satisfying stay. It is our pleasure to offer a welcoming atmosphere where every detail is looked after with care.Bastian Mantey, General Manager

8/10 Good

Sugata, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Close to the airport with shuttle service. Jasmin at the front desk was wonderful!
Stayed 1 night in Apr 2024
Response from Bastian Mantey, General Manager on Apr 30, 2024
Dear Guest, Thank you for this great review.It is delightful to hear that our proximity to the airport and complimentary shuttle service added convenience to your travel plans, ensuring a stress-free connection to your flight.We take pride in our staff's commitment to service excellence, and it is heartwarming to know that Jasmin at the front desk made a wonderful impression on you.While we received your positive remarks with appreciation, we noticed your neutrality on aspects such as room cleanliness and hotel condition. Rest assured, our team is devoted to maintaining a pristine environment and continuously looking into ways to enhance the overall guest experience.Your satisfaction is our priority, and it is gratifying to know that the efforts of our team contributed positively to your experience.We look forward to welcoming you back soon. Kind regards,Bastian Mantey, General Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Great airport/train station shuttle.
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Apr 29, 2024
Dear James,Thank you for such a great review.It brings us great joy to know that our commitment to maintaining the highest standards of cleanliness and condition has been reflected during your visit. Our team strives to provide impeccable service and it is rewarding to see these efforts appreciated. We are also pleased that our room amenities contributed to a comfortable and enjoyable experience.Should your travels bring you back to the vicinity, the entire team at Mövenpick Hotel Zurich Airport would be honored to welcome you once more.We look forward to a return visit from you in the future.Best wishes,Bastian Mantey, General Manager

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Bastian Mantey, Directeur général on Apr 29, 2024
Cher Karim,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis d'apprendre que la propreté de nos chambres a répondu à vos attentes et que vous avez apprécié l'état général de notre hôtel ainsi que la qualité de service offerte.Au Mövenpick Hotel Zurich Airport, nous nous engageons à fournir une expérience exceptionnelle à chacun de nos clients et vos commentaires élogieux nous encouragent à maintenir nos standards élevés.Nous nous réjouissons de la perspective de vous accueillir de nouveau pour une autre expérience mémorable.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Bastian Mantey, Directeur général

10/10 Excellent

Elaine, Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well designed, spacious room, friendly staff and perfect location to the airport . I will come back here again.
Stayed 1 night in Apr 2024
Response from Bastian Mantey, General Manager on Apr 29, 2024
Dear Elaine,Thank you for such a positive review.It is heartening to know that you found our rooms to be spacious and well-maintained, which is a testament to our dedicated housekeeping team. We take great pride in providing a clean and comfortable environment for our guests. Furthermore, the friendliness of our staff is something we are very proud of, and we are pleased to see it contributed positively to your experience. Our team's commitment to service is unwavering, and your commendation is a wonderful affirmation of their efforts. Thank you for acknowledging our convenient location, which we believe is perfect for guests with early flights or those looking to explore Zurich without the hassle of a long commute. Rest assured, our attention to detail in the amenities we offer is aimed at creating an experience that feels like a home away from home. We are thrilled to know that we succeeded in making your stay enjoyable.Bastian Mantey, General Manager

10/10 Excellent

Ian

Stayed 1 night in Apr 2024
Response from Bastian Mantey, General Manager on May 21, 2024
Dear Ian,Thank you for such a great review.It's great to hear that you had an enjoyable stay.We look forward to a return visit from you in the future.Best wishes,Bastian Mantey, General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Bastian Mantey, Hoteldirektor on Apr 29, 2024
Sehr geehrter Michael,danke für den positiven Erfahrungsbericht zu unserem Hotel.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Bastian Mantey, Hoteldirektor

10/10 Excellent

Ronak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bastian Mantey, Hoteldirektor on Apr 26, 2024
Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Bastian Mantey, Hoteldirektor

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities
A/c is terrible that the room was very hot and no chance to get the temperature down unless open the window. Consumable items, e.g. tissue, is limited to only one box/day!
Stayed 2 nights in Apr 2024
Response from Bastian Mantey, General Manager on Apr 25, 2024
Dear Joseph,Thank you for taking the time to review your stay.While we are pleased to hear that some aspects of our service met your expectations, it is with regret that we learn of your dissatisfaction with the air conditioning and temperature in your room. We understand that comfort is paramount, and although our rooms are equipped with individually controlled air conditioning and extra fans upon request, we are sorry to hear that these measures did not suffice on this occasion.We also note your comments on the consumables provided in the room and thank you for bringing this to our attention. Please be assured that we are committed to ensuring our guests have a pleasant stay, and while our policy includes a set number of consumable items replenished daily, we are always happy to provide additional amenities upon request.We appreciate your thoughts on the overall room cleanliness and hotel condition and we continuously strive to maintain high standards. Service is a cornerstone of our hotel's philosophy and we are encouraged that you found this aspect to be satisfactory. Our team is dedicated to providing a welcoming and helpful environment for all our guests.Your feedback is invaluable to us and we are earnest in our desire to deliver a more enjoyable experience to all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Bastian Mantey, General Manager

6/10 Okay

Oxana

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very hot in the room, AC makes noise as working but is not colling the room . Stayed in April when is not so hot out, and we kept window opened as couldn't sleep.
Stayed 4 nights in Apr 2024
Response from Bastian Mantey, General Manager on Apr 22, 2024
Dear Oxana, We would like to thank you for this review about your recent experience in our hotel.We are pleased to hear that you found our service to be excellent and that the overall condition of our hotel met your expectations.However, we regret to hear about the discomfort caused by the room temperature and the air conditioning unit during your stay. We understand the importance of a restful night's sleep and are sorry for any inconvenience this may have caused. Please rest assured that we do have individually controlled air conditioning in our rooms and extra fans available upon request for added comfort. We also offer rooms on higher floors which tend to be quieter, ensuring our guests have a more tranquil environment.We also take note of your ratings regarding room cleanliness and amenities. Our team strives to provide immaculate accommodations and comprehensive amenities, and we continue to focus on delivering an exemplary experience for all our guests. Your comfort and satisfaction are of utmost importance to us.We hope to welcome you back. Best wishes,Bastian Mantey, General Manager

8/10 Good

Ivona

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't believe all the negative reviews. I thought this hotel was great. We were traveling with our 2 dogs and the staff were very accommodating. The room was clean, had a fridge, kettle and coffee supplies. The windows open (which i love) and the water pressure was great. The surrounding area is great as well. Grocery stores and restaurants within walking distance, and plenty of green spaces for the dogs. : )) My only disappointment was that the onsite restaurant didn't have the barbecued steaks they advertise. : (( It's a very busy hotel...bus loads of tourists and airline crew arriving daily.
Stayed 3 nights in Apr 2024
Response from Bastian Mantey, General Manager on Apr 17, 2024
Dear Ivona,Thank you for such a positive review of your stay.It brings us immense pleasure to learn that our team's efforts to accommodate your travel needs, particularly with your two dogs, were well received and contributed to your comfortable stay. Our commitment to cleanliness and providing well-appointed rooms is a priority, and we are glad that you appreciated the room's amenities, including the fridge, kettle, and coffee supplies.We regret to hear, however, that your dining experience did not meet expectations due to the unavailability of the barbecued steaks. Please rest assured that our culinary team strives to offer a diverse and satisfying menu, and we are continually enhancing our dining options to delight our guests.We are also pleased to know that the hotel's surroundings met your approval, offering convenience with nearby grocery stores and restaurants, as well as green spaces for your dogs to enjoy. This aligns perfectly with our aim to provide a holistic experience, not just within the hotel but in the local area as well.We hope that you will visit us again in the future. Kind regards,Bastian Mantey, General Manager

10/10 Excellent

Ozzie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed to make flight connection. Free airport shuttle very convenient.
Stayed 1 night in Apr 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Ozzie,Thank you for such a positive review of your stay with us.We are delighted to hear that our complimentary airport shuttle added convenience to your travel plans. It's gratifying to know that you appreciated the condition of our hotel and the amenities provided in your room.Our team is committed to delivering excellent service, and your acknowledgment serves as a wonderful encouragement to us all.We are continually striving to ensure our guests have a comfortable and enjoyable stay, and positive feedback like yours is a testament to our efforts.We look forward to welcoming you back. Best wishes,Bastian Mantey, General Manager

6/10 Okay

Jaime

Travelled with family
Liked: Staff & service
Average in every way, good for a one night stay before an early flight. Clean and conveniently close to airport with a free shuttle.
Stayed 1 night in Apr 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Jaime,Thank you for taking the time to share your opinion with us regarding your stay.We are pleased to hear that you found our service to be satisfactory and appreciate your recognition of our team's efforts to provide a comfortable experience.However, we regret that certain aspects of our hotel did not meet your expectations. While our building may have a classic design, we ensure that our facilities are well-maintained and our rooms comfortably equipped with modern amenities, including individual air conditioning controls and free high-speed internet access. We understand the importance of a restful night, especially before a flight, and offer rooms designed to optimize your relaxation, such as our SLEEP Queen rooms with soundproofing and blackout curtains.We are delighted that you found our location convenient and the complimentary airport shuttle service beneficial for your travel needs. The proximity to the airport and the shuttle service are indeed among the most appreciated features by our guests.Bastian Mantey, General Manager

10/10 Excellent

MARIDIE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible, front desk staff very nice 👍 5 star
Stayed 2 nights in Mar 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are delighted to hear that you found our hotel highly accessible and that our front desk staff made a lasting impression with their courteous service. It's rewarding to know that the cleanliness of your room met your expectations and that the overall condition of our hotel added to your positive experience.The satisfaction of our guests is our top priority, and it's gratifying to see that our efforts have resonated with you. We take great pride in our room amenities and are pleased that they contributed to your comfort during your stay.We look forward to welcoming you back on a future occasion. Best wishes,Bastian Mantey, General Manager

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to the airport with shuttle service
Stayed 1 night in Apr 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Michal,Thank you very much for this positive review.We are delighted to hear that the convenience of our location and the complimentary shuttle service contributed positively to your stay. It's our aim to provide a seamless experience for travelers, especially when it comes to accessing Zurich's main points of interest.Maintaining our rooms to the highest standards of cleanliness is a top priority for us, and we're glad this reflected in your visit. Although you've noted the hotel's condition, we trust our commitment to service excellence and our well-appointed amenities ensured a comfortable stay nonetheless.We pride ourselves on the exceptional service our team provides, and it's rewarding to know that we've met your expectations in this regard.Bastian Mantey, General Manager

10/10 Excellent

Abby

Travelled with family
Close and convenient if traveling to/from airport for 1 night but would not recommend for longer stays. Sadly it is a little worn and a little dated. Also be weary about air conditioning don’t think it has it as many people were asking. That all being said the staff were great and helpful. A shuttle also available to/from airport for convenience.
Stayed 1 night in Apr 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Abby,Thank you for taking the time to share your comments.We are delighted to hear that our location provided the convenience you needed for your travels and that our shuttle service added to your comfort. We regret to hear your observations regarding the hotel's decor and air conditioning; please note that our rooms do have individually controlled air conditioning, and we are continuously working to update our amenities to enhance guest satisfaction. Furthermore, we're glad to find our staff met your expectations with their helpful service.We hope that you will return on a future occasion.Kind regards,Bastian Mantey, General Manager

10/10 Excellent

Nitzan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the hotel staff were kind and helpfull
Stayed 1 night in Apr 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Nitzan,Thank you for such a positive review.We are thrilled to hear that you found our rooms impeccably clean and our hotel's condition to your satisfaction. Our team at Mövenpick Hotel Zurich Airport takes pride in providing attentive service and ensuring our guests feel well cared for during their stay. It's gratifying to know that the amenities in your room added to the comfort of your visit.We look forward to the pleasure of seeing you again in the future. Kind regards,Bastian Mantey, General Manager

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear James, Thank you for your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.The entire team look forward to welcoming you back for a future visit.Kind regards,Bastian Mantey, General Manager

10/10 Excellent

Olivia, St. Louis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. We stayed here as we had a 17 hr layover. The staff are very welcoming and hospitable. Rooms had modern amenities and were very comfortable. We took an Uber to the city and visited the downtown including Confiserie Sprungli ( Paradeplatz location).
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Olivia, Thank you for this positive review of your stay.We are delighted to hear that our prime location proved convenient for your travels during your layover and that the warm welcome from our staff contributed to a positive start to your stay. Our team takes great pride in maintaining our modern amenities and comfort in the rooms, and it is rewarding to know that these aspects enhanced your visit. We're thrilled that the cleanliness and overall condition of the hotel met your expectations and that our services left a lasting impression.Bastian Mantey, General Manager

10/10 Excellent

Sapna

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality hotel with affordable price
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Sapna,Thank you for taking the time to let us know your opinion of your recent stay.It's wonderful to hear that you appreciated the cleanliness of our rooms, as our team strives to maintain the highest standards of hygiene.We are also delighted that the condition of our hotel met your expectations, and that you found our service to be exemplary. Our staff takes great pride in ensuring that every guest's stay is comfortable and enjoyable.We look forward to welcoming you back. Best wishes,Bastian Mantey, General Manager

10/10 Excellent

katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: Walkable to the train station. We were able to go Zurich Central via the tram. They have shuttle bus to go the airport. CONS: The sink in our bathroom was plugged, draining slowly.
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Katharine, We are grateful for the time you took to review your recent stay.We are delighted to hear that our proximity to the train station and our complimentary shuttle bus service added convenience to your stay. We regret to hear about the sink issue you encountered and we appreciate you bringing this to our attention. Please rest assured that maintaining impeccable standards of cleanliness and upkeep is a top priority for us. It is gratifying to know that you were pleased with the cleanliness of the room, the overall condition of our hotel, the level of service provided, and the amenities available during your visit.We hope to welcome you back in the future.Best wishes,Bastian Mantey, General Manager

10/10 Excellent

Truc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Sehr geehrte Dame,haben Sie vielen Dank für Ihre ausführliche und nette Bewertung unseres Hotels.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Bastian Mantey, General Manager

8/10 Good

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was quite nice and helpful.
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Yan,Thank you for this great review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We hope to see you again soon. Best wishes,Bastian Mantey, General Manager

10/10 Excellent

Xin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Dear Xin,Thank you for taking the time to share your opinion with us.We are delighted to hear that our team's friendliness contributed positively to your stay. It is our highest mission to provide impeccable service and well-maintained accommodations, so your comments on the hotel's condition and the cleanliness of the room are truly appreciated. It's also great to know that the amenities in your room met all your expectations and helped in making your visit comfortable and enjoyable.We look forward to the pleasure of welcoming you back.Our kindest regards,Bastian Mantey, General Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and very close to airport with a free shuttle
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Mar 26, 2024
Dear John,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back.Best wishes,Bastian Mantey, General Manager

2/10 Terrible

maria

Business traveller
Disliked: Amenities
I travel intensively and this is by far the worst hotel I had been in the last 30 years. Considering that I worked for Movenpick a while ago and I know their standard, I can’t believe how badly it had been managed. Outdated furniture, dirty floors ( in the first room there were foot prints , in the second one - filthy carpeting) I came to check in at 2:30 PM instead of 3:00 and they tried to charge me 66 CHF for early check in. Expedia’ hotel description stated - free hotel shuttle from the airport , the only problem that they don’t tell you that there is no free shuttle between the hours of noon and 4:30 PM Strong advise - if you need hotel at Zurich airport, don’t stay at Movenpick , choose something else
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Mar 27, 2024
Dear Maria,Thank you for taking the time to share your feedback with us.We're pleased to note that our hotel's proximity to Zurich airport and complimentary shuttle service during certain hours have been well-received by our guests. Our team strives to provide a comfortable and convenient experience, including a range of room amenities and dining options. We regret to hear about your dissatisfaction with the decor and cleanliness; we take pride in our hotel's maintenance and housekeeping standards. Regarding the check-in time and shuttle service, we always aim to communicate our amenities clearly, including the shuttle's operating hours for guest convenience. Rest assured, our parking facilities are extensive, ensuring availability for our guests.We appreciate your past affiliation with our brand and understand that your expectations reflect your experiences. We're continually working on enhancing our services and guest experiences.We hope to welcome you back for a return visit.Best regards,Bastian Mantey, General Manager

8/10 Good

Kathryn

Travelled with partner
The gentleman who checked us in (and might be the same man I spoke to on the phone) was very nice and friendly. But, when we were at the airport waiting for the transfer bus and we called - we spoke to a woman who I simply could not understand and she apparently didn't understand me. It was nearly 11pm and we were at the bus location and there was no information that another bus would be arriving that night. She just kept telling be where to find the bus pickup location, confusing me and making me think I couldn't be in the right place. We finally left that area (which was the correct place) and went wandering around then went back there just as a bus arrived - it wasn't Movenpick, but we had seen something about another company name and ask if he was going to Movenpick... and we eventually got there. It was very unpleasant and confusing.
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Mar 25, 2024
Dear Kathryn,Thanks for taking the time to review your stay at our hotel.We're delighted to hear that you found our check-in staff to be nice and friendly, reflecting our commitment to providing a warm welcome to all our guests. Regarding the challenges you faced with the airport shuttle service, we truly regret any confusion caused. Our complimentary shuttle is designed to provide convenience for our guests, operating between specific hours as detailed in our hotel information. We apologize for any miscommunication you encountered and the inconvenience it may have resulted in. We appreciate your feedback, as it helps us to continuously improve our guest experience.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Bastian Mantey, General Manager

6/10 Okay

Harry

Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Apr 15, 2024
Sehr geehrter Harry, vielen Dank für das Feedback.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir würden uns sehr freuen, Sie in der Zukunft von uns überzeugen zu können.Freundliche Grüße,Bastian Mantey, General Manager

10/10 Excellent

cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Mar 19, 2024
Dear Cassandra, thank you for taking the time to share your experience at our hotel.We are pleased that we were able to meet your expectations.Bastian Mantey, General Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff. Comfortable room but is a little dated. Close to airport but not downtown.
Stayed 2 nights in Mar 2024
Response from Bastian Mantey, General Manager on Mar 19, 2024
Dear David,Thank you for taking the time to share your feedback.It's delightful to hear that you found our staff friendly and helpful, and we're glad that the comfort of our rooms contributed to a positive experience. We take pride in our team's commitment to service excellence. We appreciate your observations regarding the room's style and would like to mention that while some guests find our décor to have a classic charm, we're constantly looking for ways to enhance our guest experience. Additionally, we're pleased to note that our proximity to the airport was convenient for your travels. While we're not in the heart of downtown, our location in Glattbrugg offers a swift connection to the city center and surrounding areas, with public transport options readily available for exploring Zurich's attractions.We hope to have the opportunity to welcome you back again on a future occasion.Best wishes,Bastian Mantey, General Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little warm. Hair-dryer didn't work. But staff corrected an Expedia error. Hotel good....Expedia ...bad.
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Mar 19, 2024
Dear Brian, Thank you for taking the time to share your feedback.We're delighted to hear that our staff was able to assist with the booking issue and that you found the hotel to be good. Our team takes pride in providing exceptional service, and it's rewarding to know that this was reflected during your stay. We also appreciate your high rating on room cleanliness.We're sorry to hear about the inconvenience with the hair dryer and the room temperature. Please know that our rooms are equipped with individually controlled air conditioning, and our staff is always ready to provide extra fans for added comfort. Additionally, we ensure that any equipment issues, like with the hair dryer, are resolved promptly when brought to our attention.We hope to welcome you back on another occasion. Best wishes,Bastian Mantey, General Manager

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well appointed and comfortable, ull service travel hotel. Excellent service, well located to airport, with airport shuttle service running frequently.
Stayed 1 night in Mar 2024
Response from Bastian Mantey, General Manager on Mar 12, 2024
Dear Marlene,Thank you for your kind review.We're thrilled to hear that you appreciated the excellent service provided by our team and found our location convenient for airport access. It's great to know that our complimentary shuttle service, running between 04:00-12:00 and 16:00-23:00, added value to your stay. Your remarks on the comfort and cleanliness of the room are much appreciated, as we strive to create a welcoming and pristine environment for our guests.It would be a pleasure to welcome you back. Best wishes,Bastian Mantey, General Manager