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Reviews of Superior Shores Hotel BW Signature Collection By Best Western

3 out of 5
Superior Shores Hotel BW Signature Collection By Best Western
61 Cumberland St N, Thunder Bay, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 81 out of 176 reviews" "
Rating 8 - Good. 58 out of 176 reviews" "
Rating 6 - Okay. 17 out of 176 reviews" "
Rating 4 - Poor. 7 out of 176 reviews" "
Rating 2 - Terrible. 13 out of 176 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah Marie

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be an option for 0. Bathroom out of order after waiting a while to check in. Floor absolutely dirty and dusty Night table dirty. And to top it off, the bed sheets and covers weren’t changed from previous guests as there is blood on them
Stayed 1 night in May 2024
Response from jins83 on May 27, 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

8/10 Good

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price
Stayed 2 nights in May 2024
Response from jins83 on May 27, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice staff. Hot shower, clean rooms. Nice breakfast!
Stayed 1 night in May 2024
Response from jins83 on May 26, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. We are thankful for your lovely comments on the accommodations and breakfast. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Abdelali

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from jins83 on May 26, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

8/10 Good

Vera

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Excellent breakfast
Stayed 1 night in May 2024
Response from jins83 on May 25, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. We are thankful for your lovely comments on the breakfast. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

6/10 Okay

Sherry, MAPLE RIDGE

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Rooms are very art deco. Not much around for dining. Older building with rickety elevator. Would not recommend staying here
Stayed 1 night in May 2024
Response from jins83 on May 25, 2024
Thank you for taking the time to post a review. We are glad that your overall stay was a good one. I am sorry to hear about the elevator. I have notified our elevator company and they are waiting for part to replacement. It is our hope that you will stay with us again in the future. Sincerely, Jin--General Manager

6/10 Okay

Pieter

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Location is good for my needs , all the surfaces needed to be wiped down ,
Stayed 1 night in May 2024
Response from jins83 on May 24, 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. Sorry about the housekeeping cleanliness, i will be sharing this with our housekeeping team. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful renovated property, very clean, friendly and excellent service from staff. Highly recommend.
Stayed 1 night in May 2024
Response from jins83 on May 20, 2024
Thank you so much for the wonderful feedback and recommendation. We really appreciate it. I am delighted that your stay was a great one. Thank you for the kind comments on the service staff provided you. I will be sharing this review with the team. We hope to have the pleasure of welcoming you back soon. Sincerely, Jin--General Manager

10/10 Excellent

Anisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown, so close to amenities & night life
Stayed 1 night in May 2024
Response from jins83 on May 20, 2024
Thank you for posting a review on your recent experience. It makes us happy to know that your overall stay was a pleasant one. We are glad you enjoyed the central location of the hotel which is walking distance to restaurants, attractions, museums, theatres and so much more. We hope to have the pleasure of welcoming you back the next time you visit the city. Sincerely, Jin--General Manager

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from jins83 on May 20, 2024
Thank you so much for the great score. I look forward to welcoming you back soon. Sincerely, Jin--General Manager

10/10 Excellent

Clarissa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from jins83 on May 19, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Jack

Liked: Property conditions & facilities
V
Stayed 1 night in May 2024
Response from jins83 on May 19, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from jins83 on May 19, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, the property and rooms were clean and bright. Overall great value, would stay here again.
Stayed 1 night in May 2024
Response from jins83 on May 21, 2024
Thank you so much for the great comments. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

6/10 Okay

Robert

Business traveller
Had to request to have my room cleaned. Bed was not very comfortable.
Stayed 3 nights in May 2024
Response from jins83 on May 16, 2024
Thank you for posting a review. It makes us happy to know your recent stay was a great one. Sorry about that you have to had your room requested to be clean and i will be sharing this with our teams. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

6/10 Okay

Kalon

Stayed 1 night in May 2024
Response from jins83 on May 16, 2024
Thank you for posting a review. It makes us happy to know your recent stay was a great one. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fashionable decor. Quiet. Great water temperature and pressure in the shower. Liked the shower products.
Stayed 1 night in May 2024
Response from jins83 on May 16, 2024
Dear Alison, Thank you for taking your time post a review. I am glad to hear that you had an enjoyable stay. Looking forward to see you again soon. Thank you.Regards,JinGeneral Manager

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice Reno’s! Just not a great part of town. It is not wheelchair friendly.
Stayed 1 night in May 2024
Response from jins83 on May 16, 2024
Thank you for posting a review. It makes us happy to know your recent stay was a great one. Sorry about that we are not wheelchair friendly and we are in the heart downtown close to the lakeview. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Jacinta Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking .
Stayed 1 night in May 2024
Response from jins83 on May 15, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin Situ--General Manager

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute modern hotel with comfy beds. Friendly and helpful staff. Easy parking behind the hotel.
Stayed 1 night in May 2024
Response from jins83 on May 10, 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jins83 on May 10, 2024
Thank you for writing this review regarding your recent stay at our property. I am glad you enjoyed your stay! We appreciate your feedback and looking forward to see you again soon! Sincerely, Jin--General Manager

8/10 Good

albert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and spacious, amenities nearby, the surrounding area is a little rough but other than that, I would come back
Stayed 1 night in May 2024
Response from jins83 on May 8, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Although promising on-site parking, there are only a few places and the main parking is across the street. This is not on-site and the hotel is in an unsafe area.
Stayed 1 night in May 2024
Response from jins83 on May 8, 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness
One night stop over. Room was small with no obvious place for a suitcase. There was a coffee maker but no fridge or microwave which is inconvenient. Ice maker was odd and required managers help. Bed was comfy. Room is clean but common areas have strong odour.
Stayed 1 night in May 2024
Response from jins83 on May 8, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

6/10 Okay

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel that has been renovated. Rooms are clean and up to date, although a bit small. Very small parking lot in back - had to park across the street and was a bit worried about my car but we had no issues. Decent hotel even if the downtown area is a bit rundown.
Stayed 1 night in May 2024
Response from jins83 on May 8, 2024
Thank you so much for the great comments on our central location. We are walking distance to the museums, theatres, attractions, and so much more. We hope to warmly welcome you back the next time you visit the city. Sincerely, Jin--General Manager

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and knowledgeable about the area. Coffee is available at all times. As we have a very early flight in the morning Staff has offered to make up a carry out.
Stayed 1 night in May 2024
Response from jins83 on May 7, 2024
Thank you so much for the great comments. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with comfy beds. Excellent self serve coffee in lobby. The staff is amazing ... super friendly and helpful.
Stayed 1 night in May 2024

6/10 Okay

Brad

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jins83 on May 6, 2024
Thank you for your great score. It makes us happy to know your recent stay was a great one. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Dustin

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, room was clean and serviceable. Hallways kind of noisy and no hot breakfast as kitchen was still under construction. Overall happy.
Stayed 1 night in May 2024
Response from jins83 on May 3, 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Devi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from jins83 on May 3, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely updated
Stayed 2 nights in Apr 2024
Response from jins83 on May 3, 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

8/10 Good

nithinreddy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks new and well maintained
Stayed 1 night in Mar 2024
Response from jins83 on May 15, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin Situ--General Manager

10/10 Excellent

Ricardo

Stayed 2 nights in Apr 2024
Response from jins83 on May 21, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Terrernce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 Thumbs up!
Stayed 2 nights in Apr 2024
Response from jins83 on May 1, 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Keith

Travelled with pets
Great
Stayed 1 night in Apr 2024
Response from jins83 on Apr 30, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

4/10 Poor

Donna, Atlanta

Stayed 1 night in Apr 2024
Response from jins83 on May 18, 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

10/10 Excellent

Teresa Felice

Business traveller
Liked: Cleanliness, staff & service
Noisy at night due to train and homeless. I understand it’s out of the facility’s control. The rooms are nice, just could use better cleaning, there were crumbs and dust in easy to reach areas. Service was great, all staff were wonderful.
Stayed 2 nights in Apr 2024
Response from jins83 on Apr 30, 2024
Thank you so much for the great comments. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

6/10 Okay

ByoungHak

Stayed 1 night in Apr 2024
Response from jins83 on May 16, 2024
Thank you for posting a review. It makes us happy to know your recent stay was a great one. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jins83 on Apr 27, 2024
Thank you so much for the great scores. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jins83 on Apr 24, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated. Beautiful room with unique wall and window coverings. Room and hallway has a beautiful floral smell 😊
Stayed 1 night in Apr 2024
Response from jins83 on Apr 24, 2024
Thank you so much for the wonderful feedback and recommendation. We really appreciate it. I am delighted that your stay was a great one. We hope to have the pleasure of welcoming you back soon. Sincerely, Jin--General Manager

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s under renovations, once they are done it will be a nice little hotel
Stayed 1 night in Apr 2024
Response from jins83 on Apr 20, 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. Hopefully our onsite restaurant should be ready by June 2024. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Delightful and unique furnishings. Very comfortable. You need a credit card as expected to check in otherwise, bring cash. Parking was full but, there's extra parking across the street.
Stayed 2 nights in Mar 2024
Response from jinsitu198311 on Apr 16, 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 Excellent

nimra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jins83 on Apr 19, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

8/10 Good

Pieter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Nice rooms
Stayed 1 night in Apr 2024
Response from jins83 on Apr 15, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jins83 on Apr 15, 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

10/10 Excellent

Derek

Great old hotel that’s been renovated very clean
Stayed 1 night in Apr 2024
Response from jins83 on Apr 12, 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

8/10 Good

BONNIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A boutique hotel, room was small but nicely appointed. Windows were quite drafty, view was of a brick wall. Good quality blinds took care of both issues. Breakfast not available yet. Nice quiet place for a short stay.
Stayed 1 night in Apr 2024
Response from jins83 on Apr 10, 2024
Thank you so much for the great score. We are thrilled that your stay was an excellent one and that you enjoyed the the room along great quality blinds. Our continental breakfast is operate at 6:30am to 9:30am every morning but soon our full hot breakfast will be coming soon once the kitchen has completed. I look forward to welcoming you back soon. Sincerely, Jin--General Manager

8/10 Good

Gabriel

Travelled with partner
Room was good but area is a bit sketchy.
Stayed 1 night in Apr 2024
Response from jins83 on Apr 10, 2024
Thank you for taking the time to post a review. We are glad that you have like the room but the area. We warmly welcoming you back again. Sincerely, Jin--General Manager

8/10 Good

Edna Lorine

Stayed 1 night in Apr 2024
Response from jins83 on Apr 30, 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager