Thiruvallur Vacation Packages

The location was very convenient. Excellent hotel but I paid the price for amenities like the pool and the gym. we couldn't use the pool as it was under long term repairs and the gym felt a little congested. But for someone who is not looking for extra facilities I would highly recommend this hotel.

Family friendly and clean

Good location, grand hotel but the service members should be a bit more personable with visitors. They are formal but that making visitors feel special is a quality that needs developed more. Also there was an incident that happened to me in the night with a malfunctioning ac unit in the bedroom but no further calls were provided to apologize for the inconvenience from their part. A star hotel like them is expected to do better. They need customer liaisons that address any issues that happen from over the night. Still I have not had a call regarding this from any one of them. I went to complain at the front desk when the guy who called himself as the apartment incharge listened to what I told him. He apologized that it was their mistake but no actions taken thereafter. He said he will make sure this does not happen the next time I visit. That’s not the type of response I was anticipating. I hope the customer service needs to be top notch in Chennai for a Star hotel like this. Customer service folks should be taught on how to address grievances in a better more professional way rather than just apologizing for the mistake. Of course we appreciate they acknowledging their mistake but a 5 star hotel like this is expected to do better than just say we will make sure this does not happen next time.

Amazing property by the sea in my beloved Chennai. Well-maintained, absolutely professional staff, and great buffet breakfast. I am a frequent traveler here.