2/10 Terrible
Maxx
Travelled with partner
Apr 7, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We arrived to no one on the desk and had to go and find someone, who told us there was a big party that had rented out the adjoining restaurant, most of the hotel space, and that there would be loud music all night. We went up to the room to find it was a very hot loft room with one tiny window and no fan. I opened the window but it was too loud with partygoers and music....so we left. We didn't feel it would have been a restful night, and the complete lack of staff didn't make me feel we could ask to change rooms, request a fan or ask for a refund. The whole thing felt like they only really cared about the party venue, and that the hotel was simply an afterthought. I've never walked away from a hotel anywhere in the world, but this one just didn't feel right from the second we stepped in the door. I'm hoping it was just bad timing, but had I have known the entire area was already booked I wouldn't have bothered even trying. Bad communication, and limited...everything else. A real shame, as the surrounding area is lovely.
Maxx
Stayed 1 night in Apr 2024