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Reviews of Hotel Bridges House

4 out of 5
Hotel Bridges House
Oude Delft 74, Delft

Reviews

7.8

Good

Rating 10 - Excellent. 89 out of 277 reviews" "
Rating 8 - Good. 115 out of 277 reviews" "
Rating 6 - Okay. 30 out of 277 reviews" "
Rating 4 - Poor. 26 out of 277 reviews" "
Rating 2 - Terrible. 17 out of 277 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Bret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room overlooking the canal. During the day / evening the room was perfect. (But at night the streets could be loud ... ) Loved its central location. Nitpick is no electric kettle (of course they didn't say there would be ... so this is more a suggestion of how to improve).
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a central location and easy to see the rest of the town
Stayed 1 night in Nov 2023

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
Dreadful!!!!
A very bad experience. Room poorly furnished and decoration had seen better days. Reminded us of hostel life. We decided to exit 1 day early and told our hosts to eliminate us from breakfast for 2 of the 3 days. They still charged us for all 3 days adding a supplement on day 1 of an additionak 80 Euros. This proved very poor value for money. We complained to reception, who would not listen to our issues and refused access to their management, further recusing to refund at least for the breakfasts we do have. There were other issues if cleanliness too. I will write formally to Hotels.com after leaving this critique
Stayed 3 nights in Sep 2023

8/10 Good

E ALLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an attic room which required us to climb 3 narrow, twisting flights of stairs to get to. Once we got there, though, the room was quite large, clean, comfortable and quiet, with a good working air conditioner on a hot day. Just be careful to ask for a room on a lower floor if you have issues with stairs. The only other reason I have not give this hotel a top rating is that the breakfast was not as good as at other hotels, thought definitely good enough
Stayed 2 nights in Jun 2023

6/10 Okay

Howard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bridges Hotel
Great location to explore Delft. Room was very tired and needs upgrade. Kitchen cooking utensils in poor shape or not included such as coffee maker. At times no hot water in the morning.
Stayed 16 nights in May 2023

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, great service, nice cute hotel
Really great service, friendly staff, excellent location in the center of town. We had a really big room on the 3rd floor with 2 levels and 4 beds. Nice comfy bed and good views out the window. Bathroom and room was a bit small, but for a couple was still really nice and cozy
Stayed 1 night in May 2023

10/10 Excellent

James, Plano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a good location.

8/10 Good

Julie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were three couples who stayed in an annex that included kitchenette for each apartment and a sitting area. It was perfect for our group. Breakfast was typical Dutch: coffee machine, fresh cheese and cold cuts, fresh breads. Be aware they have a short cancellation period.
Stayed 2 nights in Apr 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are in different properties for this accommodation. We were able to book 3 couples in our own “house”, which was made up of single loft bed areas, sitting area on second floor, kitchenette and large bathroom on third floor. Worked out great for us because we had area in any unit to be able to congregate, play games, etc. Breakfast was “down the street” but it was good and staff was helpful and kind.
Stayed 3 nights in Apr 2023

2/10 Terrible

David, Wilsonville

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are terrible. The property is next to a college. The college kids party in streets all night. You can hear every step the upstairs neighbors take, ALL NIGHT! Staff would not give me a refund, even though they are fully aware of the college kids and upstairs neighbors. I still have not heard back from the manager who I had to email, that was 2.5 weeks ago. The Place is dirty and outdated.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delftness
It was superbly located close to the centre and convenient for everything. Perfectly comfortable but we had to take our recycling to a neighbouring bin. We also never quite managed to get shower gel, although plenty of body lotion was provided! But that was such a small matter and we loved our stay nevertheless.
Stayed 3 nights in Jan 2023

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to train station and to old Delft attractions. Nice view of canal from windows. Staff was particularly helpful.
Stayed 2 nights in Oct 2022

10/10 Excellent

Geoff

Stayed 2 nights in Apr 2022
Response from Receptie on Apr 28, 2022
Fijn om te horen dat u een leuke verblijf heeft gehad bij ons!!!

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Bad experience for me
Arrived a bit after 10pm at night after dinner so reception was already closed which was my fault - however I didn't realise the process if arriving after 10pm. I tried calling th reception number which was listed in case of emergency many times but no-one answered then finally looked at emails and found a separate email with the process. It didn't clearly specify that my room was in another building two roads down so I then spent 30min going up and down the narrow stairs of all the floors in the first building with my luggage. Some youngsters going up and down the stairs and felt a bit unsafe and dodgy but ok. After doing this twice, I sat at the dark reception and re-read all the emails realised it's in another building, walked there in the rain finally found my 'flat'. Very spacious but also very dated and the bathroom smelled of mould. Bed was ok comfortable but there was no drinkable water in the room and not sure the tap water was safe. I can't say it felt unclean but not my standard of clean either but maybe it was the old tiles and such. Breakfast in the morning was very basic only had coffee and scrambled egg. Breakfast staff were the only staff I saw and they were extra polite and smiley at least.
Stayed 1 night in Feb 2020
Response from Timmy on Jul 21, 2020
Beste gast , zeer spijtig dat u dat mailtje laat heeft gelezen, anders was dit voorkomen. U had een basic kamer geboekt dat is niet in het hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Natasha on Mar 11, 2020
Bedankt voor uw feedback!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from NATASHA on Feb 8, 2020
THANKS!!

8/10 Good

Morten

Stayed 1 night in Sep 2019

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

JC

Travelled with family
Liked: Cleanliness, staff & service, amenities
Cute breakfast room. Hotel is walking distance to train. Typical old narrow building with no elevator and we were on the top floor. Dated rooms, updated bathroom. Decent stay.
Stayed 1 night in Jun 2019
Response from receptie on Jul 24, 2019
Thanks

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from receptie on Jul 24, 2019
Thanks

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoke alarm was removed from the room, making it a sleep on the razor's edge. It was also two flights of narrow steps, with no lift access. This was not made clear in the listing.
Stayed 1 night in Jun 2019
Response from receptie on Jul 24, 2019
Everything is writen on the web site

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Tim on May 21, 2019
Thanks

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of Room Choice
This is not a four star hotel. The room was really weird with a decommissioned kitchenette and ikea furniture. The 'carpet' was not secured down and had various pieces of the same carpet overlapping creating tripping hazards. The hotel has multiple properties and we were not allowed to stay in the main house where the breakfast is located. I would never stay here again. Additionally, our 'basic room' did not have the amenities promised on Hotels.com. The hotel said that was Hotels.com's fault and did nothing to accommodate us.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned in other reviews our room was actually in a different property to the hotel. A regular house near the hotel with four rooms over shops on the ground floor. For a 3 star hotel the room was disappointing and extremely basic. It reminded me of a cheapish student house room, which it probably had been until the hotel purchased it and little effort had been made to spruce it up, e.g. peeling walls and a very basic bathroom. The location is really its only selling point, and I believe it was rather overpriced.
Stayed 2 nights in Apr 2019
Response from reception on May 22, 2019
Dear guest you had booked a room that is not n the hotel, it is also stated and at check-in we also mention it. If luxury rooms or suites are available, you can also change them on the spot. In itself, a basic room is very simple for the price, if it is only about sleeping.A student room did not have badtube.

8/10 Good

Laurette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean room. Would've preferred a view of the canal, but we had a back room. Husband was not too happy about being on the 3rd floor and climbing all those narrow stairs.
Stayed 2 nights in Apr 2019
Response from reception on May 20, 2019
Sorry for the stairs.

10/10 Excellent

Arlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at the Hotel Bridges House.The room was clean and comfortable. The breakfasts were hearty and delicious. The staff was friendly and welcoming.
Stayed 3 nights in Apr 2019
Response from Tim on May 20, 2019
Thanks !!!

8/10 Good

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reception on Apr 16, 2019
Thanks

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for what I needed as I visited friends and did sightseeing
Stayed 2 nights in Jan 2019

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but i booked a king size bed and the room was 2 single beds. Luckily the staff was able to give me another room.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pros: The location is good (near train station), and the view is nice. Cons: The hotel staff is horrible. A lady in the front desk cannot speak English well. They charged me one extra night simply because they miscalculated the number of nights I was gonna stay: They still use a hand calculator to do these kind of jobs! They promised me a correction to the charge in my credit card after two weeks of staying, but it did not happen. I have to ask Expedia (Thanks, Expedia customer service!) to call them since I am in the US and its an expensive international call. They promised to Expedia and ask for me contacting them directly and more evidence from me. Fine. I contacted them and provided evidences but they totally ignored me after I shot multiple emails to them. Then I had to ask Expedia to come in again. After three weeks, the refund was still not issued, but I was trapped in their endless requests (multiple times of requesting the same invoice, my bank account, etc.). The room (including towels) did not seem to be cleaned daily. The layout is kind of strange: The bathroom is outside the room entrance.
Stayed 5 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
When we arrived the pers
Stayed 2 nights in Jul 2018

10/10 Excellent

Tony, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room in great location
Luxury studio is beside a lovely canal and has lots of space. It is very comfortable and is well placed in the old city.
Stayed 1 night in Jun 2018
Response from reception on Jul 11, 2018
Thank you for your feedback.

4/10 Poor

beaker, Lethbridge, Alberta

Disliked: Staff & service, property conditions & facilities, room comfort
Not as advertised
The hotel is comprised of several townhouses, with various rooms for rent on the 1-3rd floors. We had booked a budget room which was advertised to include A/C and was silent on bathrooms. When we checked in we found that our room would have a shared bathroom in the hallway and the hotel’s version of A/C was to provide a fan. The room was large, even for North American standards. The hotel is a bit dated (old carpets and could use a coat of paint) but generally clean. We were able to upgrade to a comfort room which included a bathroom and kitchenette. Our room faced the street and wasn’t quiet. Overall not good value for price in my opinion.
Stayed 4 nights in Jun 2018

2/10 Terrible

SJW, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience ever - be warned, stay away!
Our apartment was in another building from the main hotel, which wouldn’t have been a problem if our apartment was clean, comfortable and looked remotely like the pictures on the website. We were told to find the apartment building on our own, just given keys and a map, so for first time visitors to Holland, we weren’t impressed. The AC didn’t work, which was disappointing given it was very hot weather, there were no towels until we asked and when they were provided, they weren’t of the white fluffy nature seen on the website. Most of all the place was dirty, dingy and dusty and clearly hadn’t seen any form of cleaning for weeks. The fridge was filthy and had mould - see photos. We had requested a double bed, but instead got soft, spongy twin beds. We couldn’t stay there so rebooked somewhere else which was far better. To top it all, when we announced that we were leaving and asked for a refund, however small, we were flatly refused. Poor customer service. I would not recommend this place to anyone even if it was the last place on earth. I could say more but I only have limited space. Awful place. Don’t go there.
Stayed 2 nights in Jun 2018
Response from reception on Jul 11, 2018
Dear Mr, The picture what you show is not our kitchen. Your feedback is not correct.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
This is my worst experience of my life related to a hotel booking: when I arrived at the hotel around 9 pm from overseas I was told coldly that there is no room available despite the fact that I was confirmed the room booking a long time ago. If you have no room, you must tell us much in advance as we did not cancel or change our mind to avoid your penalty. This action is very disappointing for such a hotel having a high review overall.
Stayed 1 night in May 2018
Response from reception on Jun 20, 2018
Dear mr. All the rooms has a picture, some time people makes mistake by the booking which room the booked.

10/10 Excellent

Kay, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful friendly and helpful staff. Good location near station and town centre wih all the sights. Great restaurants on your doorstep. Rooms could do with a little freshening up paint wise. Stairs in Dutch houses all very steep so not suitable for people with movement issues.Beds very comfortable and all clean. Breakfast is plentiful and there are many coffee cafes about if you wish to breakfast elsewhere sitting next to a canal. A great experience for us and will return.
Stayed 4 nights in May 2018
Response from receptie on Jul 11, 2018
Thankyou for your response.

4/10 Poor

Edu, São Paulo

Liked: Cleanliness, staff & service
I got a room in another building, not far away but without any convenience. It was not informed. Not even like what u see in the photos
Stayed 1 night in Apr 2018

2/10 Terrible

johannes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we could not get in to the hotel eventhough staff were still present in the reception

8/10 Good

Niels, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of Delft
Nice place with lots of room and a kitchen. The cleaning can be a bit erratic and there is a bad smell in the entrance.
Stayed 4 nights in Feb 2018

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2017

8/10 Good

Lucy, Canada

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice location, great breakfast, poor service
Great location, within walking distance to Delft train station. Enjoyed the breakfast. The room is large and pleasant. The experience could have been much better if the service was more personable. After check-in, we were given the direction to our room which is located on another side of the canal. Once we get there, we then realized that we had to haul our luggage to the third floor via narrow steep staircase. We were disappointed that no information was given, and other information such as WiFi was not in the room as we were told. No room service either during our two night stay. Other than that, the room was pleasant, and the breakfast was great. A little personal touch at this hotel would make it great !
Stayed 2 nights in Oct 2017
Response from Asha on Oct 25, 2017
Thank you for the feedback.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I never expected to housed in a separate building
I expected to be housed in the hotel not the house next door, with shared bathroom and noisy street shouting. The carpet was not cleaned, the wooden internal stairway was noisy. I’ve been in delft many times over the years and this was my first stay in this hotel,which I thought was the best in town. How sadly wrong I was
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big space, near the main train station. Value for
We had a great stay. Big space, near the main train station. Value for money!
Stayed 2 nights in Sep 2017

8/10 Good

Mike, Edmonton, Canada

Liked: Staff & service, property conditions & facilities, room comfort
Great Location
The hotel was in a great location. Check-in was very relaxed and casual. After checking in, we walked the block to our apartment; not in the same building as the front desk. Our apartment was great and very spacious. It does need a good deep cleaning and some love on the maintenance. The room had a mildew smell and the walls were a bit dingy and dusty. Those are the only things I can complain about. You can walk out your apartment and there will be a market about 50 meters away, on weekends. There are many food options very close, I suggest Stads-Koffyhuis.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
I stayed in one of the rooms on another street. While nice to have a little more space with a sofa and living room type set up the room was extremely uncomfortable. The air conditioner seemed insufficient to cool a room of this size even though an employee checked to see it was working correctly and the windows which were screen-less could not be opened because of mosquitoes. The mosquito warning was printed out and left for the guests. As a result the room was stiflingly hot, the bed was soft and uncomfortable and due to the mosquitoes already in the room I was bitten several times. The linens were in poor condition with holes and when I notified the front desk of this they said they would change but didn't. I have sent the manager separately photos to show this. Lastly while I was aware that this hotel did not have a lift it was unfortunate to get a room that had TWO flights of short steep stairs from the bedroom to the bathroom. You might want to check this in advance of booking the hotel.
Stayed 2 nights in Jul 2017

8/10 Good

Mike, Canada

Liked: Staff & service, property conditions & facilities, room comfort
Hotel is in an amazing location.
Hotel is large and close to many of the best areas. Walk out the door on the weekend and you will find stalls of vendors just off to the side. Only complaint would be the stale smell in the room of mildew and dusty walls. Housekeeping needs to do a good scrubbing once in a while, not just a surface clean. There are so many good restaurants around the hotel. If you stay on a Sunday, utilize your kitchen and stock up on some breakfast goodies. Nothing opens until 1pm.
Stayed 2 nights in Jul 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Jun 2017

4/10 Poor

ashley, Houston. Teaxas

Disliked: Cleanliness, property conditions & facilities, room comfort
Noise and dirty linen
The room had no A/C and one open window had cracked glass and it was held up with small pice of wood which could not be removed to close or raise the window. Room was hot and the noise keepet us up all night. I found haire on my pillow case and bathroom floor.
Stayed 1 night in Jun 2017

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, great location, very good service.
Stayed 3 nights in Jun 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loving Delft
Loved Delft. Charming and great food. Superior place to stay as a base for visiting The Hague and other spots as the train station is so close to town (and brand new as well). The Bridges House was great. We room we sayed in was large, tasteful and with a roomy bathroom.