Fairfield Inn & Suites Terre Haute

There was a bug between the curtains. I was told that my card was needed for incidentals. I gave her my card and she charged $180 on my card. That’s way too much for incidentals. I questioned it, and it was a mistake because I paid through Expedia my card didn’t even have to be taken. She told me that it was just a hold and would fall right off. Six days later it never fell off. It caused me late fees and inconveniences because I didn’t have that money in my account. Do not give them your card because the staff is not obviously very knowledgeable about best practices with it. Then someone lied and said it was charged because I had a room change. I had a room change because there was a bug between the curtains. They took my card upon checking in, NOT when the room change happened. The staff was clueless and indifferent about my wrongful charge. The stay was ok but the experience with my card and trying to get my money back has been a nightmare.