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Reviews of Alpine Lake Resort

3 out of 5
Alpine Lake Resort
700 West Alpine Drive, Terra Alta, WV

Reviews

7.8

Good

Rating 10 - Excellent. 96 out of 310 reviews" "
Rating 8 - Good. 117 out of 310 reviews" "
Rating 6 - Okay. 55 out of 310 reviews" "
Rating 4 - Poor. 31 out of 310 reviews" "
Rating 2 - Terrible. 11 out of 310 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clifford, Lothian

Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very open and welcoming, not much in walking distance tho.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 22, 2024
So glad you enjoyed your stay, looking forward to seeing you again!

8/10 Good

Steven

Stayed 1 night in Dec 2023
Response from Amanda on Feb 22, 2024
Thank you for staying with us and we look forward to seeing you again!

10/10 Excellent

Alla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We'll be back! Thank you)
Stayed 1 night in Sep 2023

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful location. A real throwback to the 50's motel. Comfortable and warm but worn and dated. And no toiletries other than soap dispensers. Personnel very friendly and helpful.
Stayed 3 nights in Nov 2023

6/10 Okay

Timothy

Liked: Property conditions & facilities
Very isolated. Nearest town, Oakland MD, about 20 minutes away for shopping.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reminds me of the good ole days when service was a thing. Views are spectacular. If you live in a big city, you just gotta come here. Trying to stay in Morgantown, but glad the football game made it too expensive, otherwise I would not have found this gem!
Stayed 2 nights in Nov 2023

8/10 Good

Joanna

Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine Lake is a beautiful place to visit and stay. It was fall and rainy during our visit but we plan to return and enjoy the many recreational opportunities Alpine Lake affords. The staff was helpful and available and we had a wonderful visit. Alpine Lake is a hidden gem.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, amenities
Beautiful surroundings, but the carpet and rooms are out of date.
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about Alpine
Stayed 1 night in Oct 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
The resort was in a beautiful location, very quiet and serene. The rooms at the lodge were very clean, but outdated and worn. The restaurant served lunch and dinner, a small menu - but the food was good. They need to add breakfast from the restaurant instead of "grab and go" which is very limited.
Stayed 1 night in Oct 2023
Response from Amanda on Oct 17, 2023
We appreciate the compliments and are working towards being able to provide a hot breakfast for our guests for next year. We have been working on lots of positive changes and I hope when you come see us again we will have been able to implement them.

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Mountains and lake
Stayed 1 night in Oct 2023
Response from Amanda on Oct 14, 2023
So glad you enjoyed your stay come and see us again soon!

8/10 Good

vern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility. Pool is refreshing. Wet weather did not allow us to experience the hiking trails, next trip. The golf course is nice and people were very friendly.
Stayed 2 nights in Sep 2023
Response from Amanda on Oct 14, 2023
I am very glad to hear you enjoyed your stay we look forward to having you back with us again soon. Hope you have better weather next time!

8/10 Good

Brian

Liked: Staff & service
Mountain stay
Nice hotel in the mountains.Beautiful lake and golf course.Room was comfortable ans clean.They are doing work on the decks outside the rooms.
Stayed 1 night in Oct 2023
Response from Amanda on Oct 14, 2023
Thank you for the wonderful compliments! We work hard to make sure the rooms are spotless and that our guests enjoy their time here. The decks are done now and we are going to be getting chairs for them in the spring! Hope you will be back to enjoy them!

8/10 Good

Beth, Parkersburg

Travelled with family
Very nice!
Stayed 1 night in Sep 2023
Response from Amanda on Oct 14, 2023
So happy to hear you had a good stay! Look forward to seeing you again soon!

6/10 Okay

Sandra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Light in bathroom didn't work, mold on bathroom ceiling, noisy, exhaust fan in bathroom really loud, light over tub flickered
Stayed 1 night in Sep 2023
Response from Amanda on Oct 14, 2023
I am sorry you didnt enjoy your stay with us and I wish you had let us know while you were here. We work very hard to ensure the happiness of our guests and our housekeepers work hard to make the rooms nice. As with all older building we have our issues, built in 1971, but we are also updating as we can. I hope you come back in the future and give us another chance.

10/10 Excellent

Donald

Stayed 1 night in Sep 2023
Response from Amanda on Oct 14, 2023
Thank you and come see us again soon!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities
Nice place! If you golf you will love it. There’s a nice little beach and swim area. The food was delicious at the restaurant/lounge
Stayed 2 nights in Sep 2023
Response from Amanda on Sep 4, 2023
Glad to hear you enjoyed your stay cant wait to have you back with us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Amanda on Sep 4, 2023
Glad you had a great stay. Hope to have you back again soon!

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend away
great time
Stayed 1 night in Aug 2023
Response from Amanda on Aug 17, 2023
So very glad you enjoyed your stay with us! Hope to have you back again soon!

10/10 Excellent

Michael, Herndon

Travelled with family
some furniture smelled old in our room on first floor, bathtub could be updated
Stayed 2 nights in Aug 2023
Response from Amanda on Aug 17, 2023
As I am sure you could see we have started the long process of remodeling our hotel building. We started with the things that are safety issues and are moving inside afterwards. Hope you come back and see us when its all done!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities
You have a beautiful location and property. Somewhat outdated in the hotel. There is so much potential: you could have Saturday evening dances, special events, for hotel guests & local residents. The restaurant on Saturday was extremely backed up: only had 3 servers for some 50 diners, no bar tender. We waited 1.5 hours for our dinner and didn't leave until 9pm. Everyone was pleasant and accommodating... we felt sorry for the servers. Thank you but we will come again. M&M
Stayed 2 nights in Aug 2023
Response from Amanda on Aug 17, 2023
Thank you for hanging in there and giving the staff a chance. We are always trying our best to make sure guests have a good experience here at ALR. Hopefully the next time you come visit we have more servers and staff!

10/10 Excellent

Faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Amanda on Aug 17, 2023
So glad you had a great time and look forward to having you back again!

6/10 Okay

Jack

Disliked: Property conditions & facilities
The grounds were beautiful, but the motel needs a face lift. It is very run down. Felt sorry for the servers in the restaurant, very busy and no help. Needless to say the service was poor
Stayed 1 night in Aug 2023

6/10 Okay

Roy

Travelled with partner
Disliked: Staff & service, amenities
Where to start??? We arrived at 1030pm to a dark guard shack to find a young man in dirty uniform who seems to have no answers to basic questions. Took over 30 min to find our room since the hotel is marked motel on the building. Once in room the carpets are so stained it looks like the gutted a deer and just vacuumed up the blood. You would think there would be a folder with basic information like wifi passwords, breakfast info, important phone numbers, maybe even where closest hospital is in case of a emergency. Plus side there was a Bible in the drewer , but no paper or pen if you wanted to take notes. The unique wake up calls at 330am from Rocky the Raccoon scratching at outside door was not needed. Then the 430am motorcycle gunning there motor for 30 min was alittle much, you would say call security but he was outside talking loudly to the guy laughing. The shower is for short people. I am 6’3” 240lb. Shower head is set at like 5’10”. May I suggest bringing a shower chair so you are not bent over washing your upper half of your body. You would think a “Resort “ would Atlest have target drapes, not they have the Walmart clearance that blocks no light at all. The John Wayne toilet paper did not take crap off anyone and was rough as heck. Maybe management needs to call hotel impossible to save this place from the 1970s light fixture, drop ceiling, and popcorn ceilings everywhere. Would have got a better night sleep in a tent on rocks and bears attacking all around me.
Stayed 1 night in Aug 2023

8/10 Good

Richard

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the surrounding area and the library/multipurpose room.
Stayed 2 nights in Jul 2023

4/10 Poor

Aaron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in the pet area room and the bedspreads had stains on them from where you can see that other dogs have peed on the bed and has not came up. There was peeling paint everywhere the deck was peeling so terrible. The carpet was disgusting. The shower was not that great. It was mostly lukewarm water and you couldn’t even get the knob to turn on the hot water it wasn’t working.
Stayed 1 night in Jul 2023

4/10 Poor

Susan

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Needs updated and staff with service experience.
The Lake is beautiful. False advertising, you do not have boats for rent and only 4 kayaks available for rent after 10am. The lodge is outdated as well as the hotel rooms. The beds are very uncomfortable and everything in the rooms was damp.We had a family reunion there and some rooms were worse than others and musty. The restaurant experience was a joke, we were the only couple in there and the waitress never brought us napkins or utensils. She was nowhere to be found so we had to walk around to other rooms to find her to pay our bill. We used a small banquet room Sat eve and numerous older women from the proshop gave us dirty looks and asked why we were there and one told us very rudely that she didn't want us there and that we BETTER have it cleaned up when we left. You advertise a breakfast bar, there was a small refrigerator with a couple Danishes and burritos, not what anyone would expect of a breakfast bar. You have a beautiful pool area however it was so hot (about 110) in there that no one could stand to sit and watch the kids swim. You can enter the pool bathroom but need a key card to exit the bathroom, I am sure people get locked in there!
Stayed 2 nights in Jul 2023

10/10 Excellent

Amanda, Clearville

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Jul 2023
Response from Front Desk Manager on Jul 16, 2023
So very glad you enjoyed your stay! Hope to see you again soon!

8/10 Good

Paul

Stayed 3 nights in Jul 2023
Response from Front Desk Manager on Jul 16, 2023
Glad to see you enjoyed your stay! Cant wait to have you back!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk Manager on Jul 16, 2023
So glad you enjoyed your stay hope to see you again soon!

2/10 Terrible

Jaymi

Travelled with family
Disliked: Staff & service
The check in process was very conflicted. You have to know exactly where you're going or the security guard will not allow you through. We were sent to the clubhouse. Then, radioed back down to the security guard stand just to be able to check in to get our room keys. There was not a super good description of where the rooms were located. There are no numbers on the outside of the "hotel part" to let you know where to go. I had to ask other patrons of the property. The room was a bit dated. The guest services have very limited hours. Online it says that it's open until 9pm. However, at the resort they have a sign that states that it varies depending on the day - which in my opinion is a very poor business model. When booking with Orbitz, I was told that half would charged to my card and the other half would need to be paid to the staff. The whole amount was charged to my card (which staff was able to correct). Then, our last day we were rudely awoken by people working on the outside of the building right outside our room at 7am without any notice that the property would be worked on during our stay. I hope that others have better experiences than we did.
Stayed 2 nights in Jul 2023

6/10 Okay

Jeremy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nice area to stay at, however, the room we stayed in was not very clean. In addition, the hotel is very outdated and needs upgrading badly. For a resort, the restaurant should have breakfast available, otherwise it is a very sparse option. Tennis/pickle ball courts were very disappointing as the surface is broken apart and is basically unplayable and not to mention there were not nets on the pickle ball court.
Stayed 1 night in Jul 2023
Response from Front Desk Manager on Jul 5, 2023
We are aware of and in the process of addressing the areas that need renovation. Sadly as they say Rome wasn't built in a day and these projects take time and money. I am sorry you did not enjoy your time here with us.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Front Desk Manager on Jul 5, 2023
Glad your stay was pleasant come back and see us again soon.

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, staff & service
Room was adequate - a little outdated, but solid for the price. The area is beautiful, and (even though the drive is pretty wild with noncell service for a good chunk), the travel to the grounds was very scenic.
Stayed 2 nights in Jun 2023
Response from Front Desk Manager on Jul 5, 2023
Next time you visit call and ask us for the alternative route directions. I can assure you there is more than likely a much better way to get to ALR then whatever GPS gave you. Look forward to having you back in the future.

8/10 Good

Tonya

Stayed 1 night in Jun 2023

8/10 Good

Brian

Travelled with family
Liked: Staff & service
Nice Stay
Resort was great and the staff was friendly. If the weather was better there are a lot of options for activities on the location from kayaking to hiking. Nice bar area and restaurant. Will a little modernization to the rooms this would be a great getaway. This is a hidden jewel.
Stayed 2 nights in Jun 2023
Response from Front Desk Manager on Jun 27, 2023
I am so very glad you enjoyed your stay. We are working each and every day to make this a better place for our guests and full time residents. I hope to see you back in the future!

4/10 Poor

SUSHIL

Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed there for two nights. Other than the pool my kids didn’t like anything else. Advisement listed arcade but they didn’t have it. Miniature golf was so dated and needed as serious upkeep. Gazebo next to it had empty whisky bottle that no one bother to pick up for two days. There is nothing close by. The nearest gas station/convenience store is 3 miles away. On site restaurant is overcrowded and the service is lousy and slow.
Stayed 2 nights in Jun 2023
Response from Front Desk Manager on Jun 23, 2023
I am sorry you did not enjoy your stay here at Alpine. We have two dining venues so I am not sure what one you were in but the Evergreen is much larger then the Lakers so maybe you could try it. The mini golf course was just redone by a wonderful group of our Alpine Lake HOA volunteers. We are a very rural community and as such we dont have many businesses close together as more urban areas do. This is something we take great pride in as we are a peaceful vacation destination. We also offer Tennis, Basketball, a beach, and walking trails that I am sure would have been enjoyable for your kids.I hope this helps for future visits.

4/10 Poor

Jason, Leesburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was going well until we were awakened at 7:30 am to construction noise, as they were replacing deck railings a few rooms over. Totally unacceptable, and speaks very poorly of management, we won't be returning.
Stayed 1 night in Jun 2023
Response from Front Desk Manager on Jun 22, 2023
I am very sorry that the remodeling that we are doing to insure the safety of guests like yourself, disturbed you. I know that its never easy to go through upgrades and that it can be a pain to our guests but the building was in need of several repairs. I am sure that you can understand the importance of this renovation. I truly hope that you will give us a chance again after or remodel is complete as a valued guest we would hate to lose your business. Feel free to call and speak to us at anytime.

4/10 Poor

Mark, Alpharetta

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room is old, needs repairs and smelled.
Response from Front Desk Manager on Jun 23, 2023
As I am sure you must have noticed we are indeed in the process of some much needed repairs and upgrades to our hotel. I hope that you will come back and check it all out in the future!

6/10 Okay

Mark, Alpharetta

Travelled with family, Travelled with family and small children
Liked: Staff & service
The room is old and smells. Staff is friendly. Views are delightful.
Stayed 1 night in Jun 2023
Response from Front Desk Manager on Jun 19, 2023
I am delighted to here that you enjoyed the staff and the beautiful scenery here at ALR, I am sorry to here that you did not like your room at our hotel. Our housekeeping works hard to try and make all our guests happy however we are undergoing so much needed repairs to the hotel as I am sure you could see while you were here. I hope you will come back in the future and give us another chance.

10/10 Excellent

Mary Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway.
Beautiful location. Hotel and lodge were a bit outdated, but very clean. Very friendly and accommodating employees. Wedding in the dining room so we ate in the lounge. Great food and excellent service. I wish there was a walking path around the lake. We will be back.
Stayed 1 night in Jun 2023
Response from Amanda on Jun 5, 2023
We are very happy to know that you enjoyed your time with us. I cant tell you how much it means to all our staff to know we are making our guests happy. I look forward to seeing you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weekend getaway!
Amazing weekend getaway! Quick check-in and check-out process. Huge thanks to Amanda and Jennifer for their quick and amazing service
Stayed 1 night in Jun 2023
Response from Amanda on Jun 5, 2023
So very happy to hear you had a great stay! Happy to have been a part of what made it so wonderful! Hope to see you back in the future!

8/10 Good

cynthia

Travelled with group
Liked: Cleanliness
The resort is clean in most places but dated. It was fine for a fast girls weekend - we had no true expectations and nothing really planned. We tried swimming the first night upon arrival and inquired about the pool hours when checking in. The front desk provide us with the hours but failed to inform us that an additional passkey was required. We quickly changed and went to pool and tried with no avail to enter before heading back to front desk for the additional key fob….the acquired fob failed to gain us entry again to which we just relented and retired for the evening. The next morning was grabbing a coffee and tea from the check in area before heading out for the day for hiking to waterfall and general outside activities…the water for the tea was discolored prior to addition of the teabag. Dinner that night was in the lounge, the volume on every TV was too loud, the food was greasy and the staff was overwhelmed.
Stayed 2 nights in Mar 2023

4/10 Poor

Winnie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty run down. There were visible stains on the carpets and sheets. It took 40 minutes to check in because the attendant was not at the front desk . The weights in the gym were rusted and buckets were catching water from the roof. Golf and most amenities were closed. The place is a run down motel with a view and a bar.
Stayed 2 nights in Mar 2023

8/10 Good

Harry, Baltimore

Liked: Cleanliness
Dining hours are limited this time of year.
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Stayed 1 night in Mar 2023

8/10 Good

Vickie

Stayed 2 nights in Feb 2023
Response from Front Desk Manager on Mar 6, 2023
Thank you for your good review. I hope you enjoyed your time with us and we look forward to having you stay with us again.