Outdoor pool, pool umbrellas, sun loungers
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Reviews of Vanilla Garden Boutique Hotel - Adults Only

4 out of 5
Vanilla Garden Boutique Hotel - Adults Only
Avda. Arquitecto Gomez Cuesta, 5, Arona, Santa Cruz de Tenerife

Reviews

9.4

Exceptional

Rating 10 - Excellent. 126 out of 177 reviews" "
Rating 8 - Good. 43 out of 177 reviews" "
Rating 6 - Okay. 5 out of 177 reviews" "
Rating 4 - Poor. 2 out of 177 reviews" "
Rating 2 - Terrible. 1 out of 177 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Great place very happy excellent value
Stayed 2 nights in Apr 2024

10/10 Excellent

Marc, Great Yarmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We booked a suite with a hot tub and two balconies, which was great. Lovely hotel with buffet breakfast . More than meets your needs. The buffet dinner was as good with plenty of offer. All the staff we came into contact with were very friendly and most helpful. The room was spotless and could find no faults. Very central location. Close to beaches , restaurants and bars. Within about 4 km you have top brand name shops.
Stayed 7 nights in Feb 2024
Response from Julie Zanatta on Feb 12, 2024
Dear Brian,It is a pleasure to receive such positive comments because it means that you enjoyed your vacation. That is the goal of our daily work, to obtain satisfied guests like you.We greatly appreciate the time you have taken to leave your comments and I thank you on behalf of the entire Vanilla Garden**** team.Thank you so much

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, except for the amount of noise between rooms and from the outside. Sure, everybody’s there to have a good time. Zero complains about people making joyful noise. But the room’s isolation is next to nothing, so don’t go there expecting to close the door and make the world go away. The world is still quite audible. For a 4-star hotel, I was expecting far better isolation, but hey, whatever. We still had a great time, and the location is excellent.
Stayed 3 nights in Jan 2024
Response from Julie Zanatta on Jan 23, 2024
Dear Adam,Thank you very much for your stay and for sending us your comments.We are deeply sorry that your stay has been disrupted by certain troublemakers. We do everything possible to maintain silence in the hotel after 10:00 p.m. but there are always people who do not respect the rest of others. We will pay more attention to this point and will speak with the relevant personnel to ensure that our rules are followed.Thank you very much and we hope to see you again.

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel lovely room nice touch wirh rhe champagne and fruit. Room always kept clean , lovely breakfast too Also recommend the paella it was lovely Great experience here over the Christmas and would definitely go back. Added bonus was the jacuzzi.
Stayed 3 nights in Dec 2023
Response from Julie Zanatta on Jan 23, 2024
Dear Alison,How nice to receive such a great review and score!On behalf of all the staff at Vanilla Garden**** thank you very much.We hope to see you again

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic little hotel
We had a fantastic time and will definitely come back again. The Hotel is lovely, well situated and spotless. Being adult only was a big advantage as was always peaceful. The pool is great and the food is good. Staff are very friendly. We ate at the hotel a few times and enjoyed everything we had.
Stayed 6 nights in Oct 2023
Response from Julie Zanatta on Jan 23, 2024
Dear Michael,Thank you very much for sending us your comments.We are deeply grateful for your kind words and for your stay with us.On behalf of all the staff at Vanilla Garden****.........thank you so much!!

10/10 Excellent

Dominic

Stayed 7 nights in Nov 2023
Response from Julie Zanatta on Jan 25, 2024
Dear Dominic,Thank you very much for giving us such a great score!We all hope to see you back.

10/10 Excellent

S

Stayed 5 nights in Oct 2023
Response from Julie Zanatta on Jan 25, 2024
Dear guest,We are deeply grateful for your scores and we all hope to see you again at Vanilla Garden****Thank you very much

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel. Lovely staff. Stayed half board. Buffet style breakfast and evening meals with plenty of choice serving till late.
Stayed 5 nights in Oct 2023
Response from Julie Zanatta on Jan 25, 2024
Dear Joseph,How nice to receive your review!On behalf of all the staff at Vanilla Garden**** thank you !Thank you very much

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Julie Zanatta on Feb 2, 2024
Dear Omar,Thank you very much for such a great score!On behalf of all the staff at the Vanilla Garden**** Thank you!Hope to see you soon

8/10 Good

Dapo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greeted with a choice of Simosa or white wine. I thoroughly enjoyed my stay. Would recommend, the room was nice. They had a singer who would perform old school songs. The breakfast was cooked well, close to shopping areas and dining.
Stayed 3 nights in May 2023
Response from Julie Zanatta on Feb 2, 2024
Dear Dapo,It is a pleasure to receive your comments about your experience in Vanilla Garden****.We are glad to know you enjoyed our breakfast and the entertainment.We all hope to see you soonThank you!

10/10 Excellent

Akbarali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My girlfriend and I had a fantastic time at Vanilla Garden. Right from the welcome drink to the checkout where they arranged transfer to the airport, we felt very well looked after. The buffet style breakfast and dinner for the half board was excellent value for money and of a great standard. Above all the staff were tremendous and really made us feel welcome. I would definitely stay again.
Response from Julie Zanatta on Feb 2, 2024
Dear Akbarali,How nice to receive such a great review!On behalf of all the staff at Vanilla Garden**** thank you very much!We are also looking forward to seeing you and your girlfriend again.Thank you

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis.
Stayed here for one week in room 418. Excellent ground floor room with massive, comfortable double bed. Small tiled private terrace with table and two chairs, also a garden area with two sun-loungers. Every member of staff were courteous and professional. If there is one very small negative, we were slightly disappointed in the choice of food. However, everything else about this hotel is of the highest quality, including the laid back evening entertainment.
Stayed 7 nights in Apr 2023
Response from Julie Zanatta on Feb 2, 2024
Dear James,How nice it is to receive your review and kind words towards our hotel and our beloved staff in Vanilla Garden****.We are looking forward to seeing you back again.Thank you very much!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Julie Zanatta on Feb 13, 2024
Dear Matthew,Thank you very much for sending your scores after your experience in Vanilla Garden****.Thank you!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really loved this hotel staff very helpful and friendly. Pool area lovely very clean and the rooms were cleaned regularly and really spacious. Would recommend this hotel
Stayed 7 nights in May 2022
Response from Julie on Nov 29, 2022
Hi Elizabeth,It is so nice to receive your kind words and great score!We all hope to see you back very soon

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel, helpful friendly staff. Breakfast buffet was a bonus!
Stayed 4 nights in May 2022
Response from Julie on Nov 29, 2022
Dear Sarah,Thank you very much for having left your review and great score after your holiday in Vanilla Garden****.Please do not hesitate to contact the hotel directly for future reservations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled hotel, super friendly service, great food.
Stayed 8 nights in Apr 2022
Response from Julie on Nov 29, 2022
Dear guest,On behalf of all the staff at Vanilla Garden****: A BIG THANK YOU!

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant small hotel. Close to some good, authentic restaurants.
Stayed 5 nights in Jan 2022
Response from Julie on Nov 29, 2022
Dear Diana,We are all very grateful for having taken the time to leave your comments and score about your holiday in Vanilla Garden****Thank you

10/10 Excellent

James, SURREY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, in particular Julie was an angel as she helped us through an unexpected situation. Our only negative was that the room we had was located right next to the reception area which at times people gathered at night and was loud. The grounds were clean and the amenities comfortable. Easy walking to all areas of Las Americas.
Stayed 5 nights in Jan 2022
Response from Julie on Nov 29, 2022
Dear James,How nice to receive your kind comments and great score!!We all hope to see you very soon again!Thank you very much

6/10 Okay

Christian

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Vanilla garden OK but not great value for money
Location of the hotel is good if you like this kind of mass tourism resort. The place is more like blackpool with sun than tenerife. The hotel is rather small which in my opinion is great as I dont like massive resort type hotels. The common areas are quite nice but rooms are a bit dated. Bedsheets / Towels are old and worn. Some basics like tissue box on night stands were not offered.The next door hotel was doing renovation works which cannot be avoided but it was quite disruptive especially early mornings. No lift which is OK for low ruse but take it into account when you ll need to drag your luggage up. Food wise typical buffet with daily variation but dont expect typical or high quality cuisine. Staff is very hard working and super friendly. All in all bot great value for money (at least not when we went beginning of january). Adult only was quite good no kids running or screaming around. We stayed in 5***** for that rate but then npt in Jan and not south Tenerife.
Stayed 5 nights in Jan 2022
Response from Julie on Nov 29, 2022
Dear Christian,We are very sad to hear we did not meet your expectations. We keep on working very hard to improve our services and we thank you very much for the constructive comments!!

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive week away
Went with such high expectations for the price of this hotel but didn’t live up to my thoughts , too far from beach , not enough sun round the pool lots shaded bits , food average, comfortable bed but hard pillows, no atmosphere at bar, and I would always check charges lots mix ups on room charge , also get charged to change pool towels !! The gala dinner was disappointing maybe it’s my taste but 3 out 4 of us agreed wasn’t great ! So sorry won’t return
Stayed 7 nights in Dec 2021
Response from Julie on Nov 29, 2022
Dear Margaret,I am very sorry to hear your comments. Surprised with some of them for example the beach since there is a beach just a couple of hundred metres down the road. We offer a pillow menu from which you could have ordered the suitable one for you.But we respect your decision and we thank you for having taken the time to leave your review.Thank you!

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but not quite for a adults only hotel
Paid the staff at the property but wasn’t advised to pay in euros because it would heave been cheaper. Paid a extra £50 on the asking price 😡 Very beautiful place with lovely and friendly staff. Not much sun at the pool people fighting for beds around the pool side. Drinks were overpriced where you can get them cheaper over the road. 3 nights of distributed sleep due other people
Stayed 3 nights in Dec 2021

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No spacious rooms, large balcony with drying rack that came out from the wall, useful for drying and airing beach towels and beachwear. Huge comfortable bed with super comfortable pillows.
Stayed 5 nights in Nov 2021

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, can’t wait to return.
Stayed 2 nights in Aug 2020

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
The staff were extremely friendly and the helpful and the catering staff were exceptional with coping with my gluten intolerance offering to cook separate meals from those on the buffet menu. The buffet menu offered a large variety of dishes to suit all pallets for those guests who were not so worried about a strict diet. The accommodation was spotless both in the room and all around the grounds. The “icing on the cake” was that as we had to leave are room by midday on departure day, a room was offered with a half hour slot where you could shower and repack swimsuits and towels before you leave, which was great for us as we didn’t need to be at the airport until 6.00pm. All in all I would highly recommend this airport for couples as it was a very relaxing holiday.
Stayed 7 nights in Feb 2020

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

10/10 Excellent

KG, London

Liked: Cleanliness, staff & service
I liked that it was calm and serene. I liked the professionalism of the staff. Quality of the room was excellent. Breakfast buffet was excellent. I didn’t like the large group booking, because they were noisy. I didn’t like that there is no guarantee of a sunbed in the sunshine.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a quiet location. Good service & food. Will definitely stay again.
Stayed 10 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the hotel and rooms are modern and high quality. Rooms are air conditioned and high tech. The walk in shower is powerful and hot, the beds are large and very comfy (choice of pillows too!). Pool area is pretty and well kept with heated pool and very comfy trendy lounge beds. Breakfast was lovely and all of high quality. It is difficult to find anything to fault with this hotel.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
In a very quiet location even though 5 minutes to promenade and seafront.
Stayed 7 nights in Jan 2020

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

10/10 Excellent

Fae, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and will maintained. Staff were pretty helpful and nice
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Helpful, friendly and happy staff. Good room size and awesome shower. Breakfast is just immense. Location is close to restaurants, bars and beach. Closer than google maps would make you think. Will definitely stay again.
Stayed 7 nights in Dec 2019

2/10 Terrible

C

Disliked: Staff & service
Very Disappointed
On arrival I felt good. But sadly that went quickly. The room is right next to the resturant so the balcony is almost in the restaurant. There is a speaker playing music so you can't sleep until after the resturant closes and your woken at 720 am with more music. The balcony had no sun the room was cold and the air con did not allow heat. The WiFi would not work in the room. Reception now this. Woke next morning feeling cold and run down. Breakfast looked nice from a distance. All the food was of cheap standard sausages like the one in a chip shop. The only good thing was the actual coffee from a machine. I did not use the pool. You have to pay 10 euro deposit for towel and 2.50 if you want changed. The outside of the hotel at night from 10pm was lots of people harassing trying to sell drugs and I felt very intimidated. This is an adults hotel but the area is not for families. I decided to move hotels as did not feel safe.
Stayed 2 nights in Dec 2019

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I have ever stayed in! Amazing
Fantastic stay , I will definitely be back best hotel I have ever stayed in! Great location! Special thanks to Maria who made our stay extra special what a wonderful receptionist
Stayed 7 nights in Nov 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended.
Fantastic location, very modern, clean and bright. Would highly recommend.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. Beautifully styled, clean, modern, quite luxurious. The room was great, beside the pool and restaurant/bar...couldn't beat that. One note: the average age of visitors at the property is 55+. Not a great place to stay for the younger generation, some odd looks from other guests as we're below 40...
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Guefen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel I have ever been in
It was perfect!
Stayed 2 nights in Sep 2019

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub suite
Sofa bed in lounge area
Double shower
Sun terrace off the bedroom
Stayed 1 night in Aug 2019

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved that we had our own space with the balcony and the air cone was great lovely huge bed and very comfy, also was able to keep our room longer
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is really nice, but hotel is just ok.
Is a fine hotel, FYI wifi is not great at all
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is really nice, but hotel is just ok.
Is a fine hotel, FYI wifi is not great at all
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice popular low rise hotel. Perhaps the garden ground floor rooms coul have been made a little more private.
Stayed 7 nights in Jul 2019

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019