Indoor pool, outdoor pool, pool umbrellas, sun loungers
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Reviews of Hotel Perla Tenerife

3.5 out of 5
Hotel Perla Tenerife
Calle Isla de la Gomera, s/n, Urb. Guacimara, Puerto de la Cruz, Tenerife

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 6 out of 20 reviews" "
Rating 4 - Poor. 2 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Food was grim, rest was barely adequate
This hotel really needs to sort its food out. The facilities are dated and some of the staff have an attitude problem (except the dining room staff who are lovely), all inclusive runs 11am till 11pm and Entertainment is really poor quality. All of this could be forgiven as it is only 3* if it could sort its meals out! Breakfast is ok, same every day but there is always something to eat. Lunch and dinner have tinned soup in a tureen, salad (lovely and fresh!) and then a real mixture which didn't have anything coherent e.g. Fish, Brussels sprouts, chips, veal with gravy, rice and ham croquettes. Most of it tasted like it came out of a tin, was deep fried or microwaved. Very few things were anything more than lukewarm and I even managed to a burger one day with absolutely no flavour at all. Utterly tasteless! Fix this and you have an adequate hotel that would be no problem for its rating.
Stayed 6 nights in Jul 2017
Response from Ramon Vivo. Community Manager on Aug 7, 2017
Dear guest. Thanks for sharing your comments with us. We will take your opinion in consideration, and analyze all these aspects you have mentioned. Thanks for visiting us, and best regards.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ilmainen jouluateria oli mukava yllätys! Huoneessa haisi home ja jouduin sen takia syömään allergialääkettä!
Stayed 21 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2019

10/10 Excellent

Zaida Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias
Muy buena atención y servicio
Stayed 7 nights in Sep 2019
Response from Community Manager on Oct 3, 2019
Estimada cliente. Agradecemos su positiva valoración. Nos alegra que haya tenido una grata experiencia, y esperamos verla pronto en nuestro establecimiento. Un cordial saludo.

10/10 Excellent

serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable dans cet hôtel
Hôtel et personnel très agréables. Nous étions en demi pension, nous avons été surpris de devoir payer l'eau qu'ils nous servaient à table. Sinon les chambres sont très spacieuses et très agréables, seuls bémols les baies vitrées vieillottes ne coulissaient presque pas et l'insonorisation pas au top, le ventilateur au plafond ne suffisait pas à refroidir l'air très chaud dans la pièce. De même la seule climatisation de l'hôtel dans la salle à manger n'était pas suffisante pour rafraîchir l'air. Sinon rien à dire sur les repas, sur la propreté, l'accueil et les services de cet hôtel. À recommander mais mérite quelques travaux de rénovation.
Stayed 14 nights in Aug 2019
Response from Community Manager on Aug 29, 2019
Chers vacanciers, Merci beaucoup pour tous ces intéressants commentaires. Nous prenons note des services à améliorer. Nous nous réjouissons surtout que vous ayez passé de bonnes vacances car c’est le plus important. A bientôt. Très cordialement.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
le sourire des collaborateurs ! et leur sens du service client
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Essen immer kalt, Keine Toilettenbürste , Matratzen Mittelkuhle,
Stayed 6 nights in Feb 2019
Response from Community Manager on Feb 15, 2019
Sehr geehrte Gäste. Wir bedauern daß Ihr Aufenthalt nicht vollkommend erfolgreich wurde. Wir werden Ihre Beobachtungen notieren um diese Anmerkungen zu verbessern. Danke für Ihre Kommmentare. Mit freundlichen Grüssen

10/10 Excellent

Alessandra, España

Liked: Cleanliness, staff & service, room comfort
Personal amable pero el hotel necesita una reforma
Stayed 1 night in Nov 2018
Response from Community Manager on Nov 29, 2018
Estimada cliente. Gracias por su valoración. Nos alegra que haya tenido una grata experiencia, y esperamos verla prono de nuevo. Un cordial saludo.

10/10 Excellent

Theresah, sorisole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacanza da rifare
all’inizio dopo aver scelto di soggiornare in questo ero un po’ scettica soprattutto dopo aver letto le ultime recensioni prima della mia partenza, quindi partivo già con l’idea che non sarebbe andato bene niente. Invece con grande sorpresa è stato tutto bellissimo e tutti coloro che lavorano all’interno dell’hotel sono stati molto professionali. L’unica pecca che mi ritrovo a dover comunicare è la comunicazione. Consiglierei di far fare ai dipendenti un corso accelerato/breve di inglese. Ma nel complesso è andato tutto bene. Il cibo era sempre vario e ottimo. Se mai dovessi ritornare a Tenerife, l’hotel perla sarebbe tra i primi hotel in cui soggiornare. La consiglio soprattutto alle coppie perché secondo me a una famiglia con bambini piccoli scoccerebbe camminare 15/20 minuti per andare al mare. Grazie a tutti i dipendenti dell’hotel perla per averci fatto vivere un soggiorno bellissimo.
Stayed 4 nights in Sep 2018
Response from Community Manager on Sep 20, 2018
Caro ospite. Ti ringraziamo per averci scritto questa opinione. Siamo lieti che abbiate trascorso un soggiorno piacevole e prenderò in considerazione il vostro suggerimento. I migliori saluti.

4/10 Poor

Verified traveller

Disliked: Cleanliness
No es un hotel para 3 extrellas
Nos dieron una habitación con vistas horrorosas, mejor dicho, sin vistas; estaba un piso por debajo del nivel de la calle, salir al balcón y nos dábamos de morros con una roca, pareciera que estábamos en un sótano, el baño olía a desagüe, tanto...que tuvimos que comprar un ambientador, y además apareció una cucaracha, al día siguiente; no es un hotel para 3 extrellas. En el buffet....el menú era más bien para extranjeros, sobre todo en el desayuno, no había mucha variedad y algunos platos..lo ponían para el día siguiente. La atención del personal muy buena pero no había nada para familias con niños, solo la piscina. En fin, decepcionado.
Stayed 4 nights in Aug 2018
Response from Community Manager on Aug 28, 2018
Estimado cliente. Lamentamos que no haya quedado satisfecho con la ubicación de su habitación. Tomamos nota de su queja, y le pedimos disculpas por los inconvenientes. Saludos cordiales.

8/10 Good

Michail

Liked: Cleanliness
OK
OK
Stayed 1 night in May 2018
Response from RECEPCION on Jun 23, 2018
GRACIAS POR SU COMENTARIO

6/10 Okay

Klaus

Preiswertes Hotel ausserhalb der Stadt
Das Hotel liegt ziemlich ausserhalb, die Auswahl der Fernsehkanäle ist beschränkt und für WLAN muß man bezahlen

8/10 Good

Celestin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Hotel très bien localisé, bien que voiture obligatoire pour y accéder. rénovation en cours, peinture toutes fraiches etc.. :) Ma chambre et la salle de bain était confortable et correct pour le prix. Buffet petit déjeuner vraiment très bien ! Buffet du soir buffet correct, c'est pas du gastronomique mais c'est bon et variée. Personnel sympa et consommation vraiment pas chère Quelques chiffre : 2 euro le verre de vin au restaurant, 4 euro le whisky coca au bar de la piscine. Je ne recommande cela dit pas cette hôtel au jeune( 18 à 35 ans) le public de la l'hotel est plus âgée. Wifi Payant, ce que je trouve un peu scandaleux mais c'est partout pareille en espagne ..
Stayed 4 nights in Nov 2017
Cher client. Nous aimerions vous remercier pour votre opinion et pour vos commentaires concernant nos services et notre personnel. Nous espérons vous accueillir à nouveau dans une autre occasion. Meilleures salutations.

8/10 Good

Silvana, Torino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacanza a Puerto de la Cruz
unico neo parziale per hotel è la difficoltà ad arrivarci....però una volta trovato il posto è molto più silenzioso e rilassante del soggiorno in centro..... L'animazione è quasi inesistente....ma anche quello superabile...
Stayed 10 nights in Nov 2017
Response from Ramon on Nov 30, 2017
Caro ospite. Vi ringraziamo per aver condiviso la vostra opinione e esperienza nel nostro hotel. Speriamo di darti il benvenuto ancora in un'altra occasione. I migliori saluti.

10/10 Excellent

Eleonore, Los cristianos tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Zeer ontspanend

8/10 Good

Jaakko

Liked: Staff & service
Sijainti huonoin tekijä
Hotellin sijainti on n. kilometrin keskustasta. Korkeuserot alueella on suuret.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
OK hotell med svært lite støy
Hotellet ligger litt "vanskelig tilgjengelig" til tross for at det ligger relativt sentralt rett utenfor sentrum av Puerto de la Cruz. Litt preget av at det er noe gammelt, men godt vedlikeholdt, og med godt reinhold.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No llena las expectativas
Dista demasiado de ser un hitel de tres estrellas...como minimo unas 2

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

phibla, France

Liked: Cleanliness
Hotel correct sans plus
Un hotel de bon rapport qualite prix (pas cher), mais assez bruyant et ancien