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Reviews of Citadines City Centre Tbilisi Apart` Hotel

4 out of 5
Citadines City Centre Tbilisi Apart` Hotel
Building 2a, 4 Freedom Square, Tbilisi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 54 out of 73 reviews" "
Rating 8 - Good. 12 out of 73 reviews" "
Rating 6 - Okay. 5 out of 73 reviews" "
Rating 4 - Poor. 1 out of 73 reviews" "
Rating 2 - Terrible. 1 out of 73 reviews" "

9.6/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
It was convenient getting places and there was a washing machine and drier but one of the receptionists asked for an unusual amount of money to use the machines for doing a laundry. It was strange but the property was clean and the staff was generally helpful.
Stayed 3 nights in Mar 2024
Response from Citadiens management on Apr 22, 2024
Dear Daniel,Thank you for your feedback, We would appreciate if you can tell us more baout this receptionist so we can investigate.We would appreciate if you can writ to this email directly and tell us about your concern in detail: zurab.khabelashvili@citadines.com

10/10 Excellent

VICTOR

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Citadines Apart Hotel is located at the heart of Tbilisi and very convenient to access many shops & restaurants. It was very clean property with extra kind staffs.
Stayed 5 nights in Feb 2024
Response from Citadiens management on Apr 22, 2024
Dear Victor,Thank you for your feedback and for the highest score, reviews like yours motivates us to improve our service quality even further.We hope to welcome you again at our property.

10/10 Excellent

mubarak

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Citadiens management on Apr 22, 2024
Dear Mubarak,Thank you for your feedback and for the highest score, reviews like yours motivates us to improve our service quality even further.We hope to welcome you again at our property.

10/10 Excellent

mubarak

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like everything the area the hotel staff and room size
Stayed 2 nights in Feb 2024
Response from Citadiens management on Apr 22, 2024
Dear Mubarak,Thank you for your feedback and for the highest score, reviews like yours motivates us to improve our service quality even further.We hope to welcome you again at our property soon.

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my long term stay at this property. I felt safe and the staff is extremely helpful; thank you Khatia T.
Stayed 1 night in Nov 2023
Response from Citadines Management on Mar 1, 2024
Dear Mark,Thank you very much for taking the time to tell us about your recent stay. Your feedback will be shared with our entire team.Looking forward to welcoming you again at any one of our serviced residences. Regards,Citadines Management

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Kakhaber, Luka, Khatia Tsilosani, Khatia blue, housekeeper Marika and Bella, Lado, Soso, I felt like home. All staff was good.
Stayed 1 night in Dec 2023
Response from Citadines Management on Jan 31, 2024
Dear Mark,Thank you for your excellent feedback which will be shared with the team at Citadines City Centre Tbilisi. It motivates us to do better to ensure that our residents have a warm and pleasant experience.Looking forward to welcoming you again in a coming future. Best Regards, Citadines Management

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
I like this hotel for safety. I like to stay near the government buildings for security purposes. The security staff of the Citadine Hotel near the international building are very vigilent and always looking!!!!!!!!! Security officer David; is very vigilent along with his partner Labo. If you are looking for a safe secure stay in Tbilisi this is it!
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
The Citadine Apart Hotel is hidden away behind the Marriott. And next to important government buildings. The security is outstanding, very friendly and always on guard 24/7. It is the real deal, you will be safe in this hotel!
Stayed 3 nights in Dec 2023

10/10 Excellent

Lasha

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

WALEED

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room is large, but the beds are very small. The bathroom is small and it is preferable to have a shower box
Stayed 4 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
If you are looking for a long term stay; I highly recommend the Citadines!!!
Stayed 2 nights in Dec 2023

8/10 Good

Mark

Stayed 2 nights in Dec 2023

10/10 Excellent

YUKO

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Martin C

Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is accessed through an archway just beside the Courtyard by Marriott so it is in an excellent location but still very quiet as it’s off the main square. Staff were very friendly, organise our taxi from and back to the airport. The room was fine with a very comfortable bed. We would definitely recommend the property.
Stayed 4 nights in Nov 2023
Response from Citadiens management on Nov 28, 2023
Dear Susan,Thank you for sharing your stay experience at Citadines Tbilisi, we are happy to hear that you have enjoyed your stay with us. And we hope to welcominng you again soon.

10/10 Excellent

Lalida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall was great, the room is fully equipped with kitchenette. Room is spacious enough and clean. Landry room is handy enough with reasonable price. The hotel is nestled in quiet alley which is great and away from smoky street. Located near Galleria mall, supermaket, carrefour across the street. You can smoke in front of the hotel. Staff were very nice and helpful. Thank you housekeeping team. Only downside was the security guard (name start with L, you can dm us for the name) that was helping us with the luggage. We know that the hotel is self-service and hotel don't have bellboy that is why we've tried to do by ourselves but the security guy was insisted to do so. Upon the delivery we gave him a tip as to thank him, but it turns out that he was not satisfied. He unfold the money then look at it and complain that it is too little. And said he is secutiy guard not a bellboy. Really?.(we gave him as much as the cost of taxi from hotel to East-point/or normal service charge) If he want to do it for a tip then it is better that he stand still. Other than that everything was really great. Recommended.
Response from Citadiens management on Nov 17, 2023
Dear Laida,Thank you for sharing your stay experience at Citadines Tbilisi, we are happy that in general you have enjoyed your stay with us. But at the same time, we are sorry for misconduct of the security member who’s behaviour is really not acceptable, please be sure that management will take necessary measures to make sure similar thing will not happen in the future with any guest.Once again thank you for your valued patronage and we hope to welcome you again in near future and to serve you better.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The management sense of friendly professionalism is evident on every level.
Stayed 3 nights in Oct 2023
Response from Citadiens management on Nov 17, 2023
Dear Mark,Thank you for your complements. Reviews like yours are motivating us even further.We hope you will enjoy your stay every time you stay at any of Citadines property in the world.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Right next to freedom square and a friendly a knowledge staff; Tbilisi at its best.
Response from Citadiens management on Nov 6, 2023
Dear Mark,Thank you for your kind words. We are happy to hear that you have been well looked after at Citadines Tbilisi, And we hope to welcoming you again soon.

10/10 Excellent

Liubov

Liked: Cleanliness, property conditions & facilities
Perfect location
Stayed 6 nights in Oct 2023
Response from Citadiens management on Nov 6, 2023
Dear Liubov,Thank you for the highest marks, it is so pleasant to hear that you have enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I always look forward to seeing the Manager of the property, Mr. k, not only is he very friendly but goes out of his way to make sure everything is taken care of.
Stayed 2 nights in Oct 2023
Response from Citadiens management on Nov 6, 2023
Dear Mark,Thank you for you’re the highest review scores, we will pass your complement to Mr Kakhaber at reception. reviews like yours motivates us to further improve our service quality.

10/10 Excellent

Marina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Citadiens management on Nov 6, 2023
Dear Marina,Thank you for the highest marks, it is so pleasant to hear that you have enjoyed your stay with us. We hope to see you again in near future.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, nice clean safe place to stay.
Response from Citadiens management on Oct 3, 2023
Dear Mark,Thank you for giving us the highest review scores,We are looking forward to welcoming you again soon.

4/10 Poor

ARUMUGARAJ

Stayed 3 nights in Sep 2023
Response from Citadiens management on Nov 6, 2023
Dear ARUMUGARAJ,it is so sad to see your low review scores while we constantly strive to maintain the highest standards of customer satisfaction.We hope to have another chance to welcoming you again to serve you better.

10/10 Excellent

Aaron, Pyrmont

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. Lovely location. Reasonable price. Don't expect viewes from your room as the hotel is located behind other buildings. Rooms on the highest floor could give you a bit of city and mountain views. Still good value for money.
Stayed 5 nights in Sep 2023
Response from Citadiens management on Sep 25, 2023
Dear Aaron,We are happy to hear that you have enjoyed your stay with us, And we thank you for gving us the highest review scores.We hope to welcoming you again soon.

10/10 Excellent

Zhanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and in walking distance to many sight seeing locations
Stayed 8 nights in Aug 2023
Response from Citadiens management on Sep 12, 2023
Dear Zhanna,Thank you for sharing your stay ecperience with us,We are pleased to hear that you have enjoyed your stay at Citadines.And we hope to welcomeing you again in near future.

10/10 Excellent

anna

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Citadiens management on Sep 12, 2023
Dear Anna,Thank you for giving us the highest review scores, we are happy to learn that you have enjoyed your stay with us.We hope to welcomeing you again in near future.

10/10 Excellent

anna

Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Sep 2023
Response from Citadiens management on Sep 8, 2023
Dear Anna,Yhank ou for the highest marks,We are looking forward to welcoming you again soon.

10/10 Excellent

MR JOHN D

Stayed 5 nights in Aug 2023
Response from Citadiens management on Sep 8, 2023
Dear John D,Yhank ou for the highest marks,We are looking forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Tblisi hotel review
Excellent location - next to supermarket, mall and Hop on/off bus tour. Comfortable suite.
Stayed 2 nights in Aug 2023
Response from Citadiens management on Sep 8, 2023
Dear Guest,Thank you for sharing your stay experience with us, we are happy to hear that you have enjoyed your stay, we hope to see you again soon.

10/10 Excellent

Issam

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Citadiens management on Sep 8, 2023
Dear Issam,Thank you for the highest marks, reviews like yours motivates us to further improve our service quality.We are looking forward to welcoming you again soon.

10/10 Excellent

Moses

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were awesome
Stayed 2 nights in Jul 2023
Response from Citadines Management on Aug 7, 2023
Der Moses,Thank you for the highest marks,This motivates us to serve our guests even better.

10/10 Excellent

YUKO

Stayed 1 night in Jul 2023
Response from Citadines Management on Aug 7, 2023
Dear Yuko,Thank you for the highest marks, We are looking forward to be welcoming you again in near future.

10/10 Excellent

Jina

Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Jul 2023
Response from Citadines Management on Jul 28, 2023
Dear Jina,Thank you for the highest marks, we are happy to learn that you have enjoyed your stay with us. We look forward to welcoming you again in near future.

8/10 Good

shachar

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2023
Response from Citadines Management on Apr 18, 2023
Dear Shachar,Thank you for the high marks, We are happy to learn that you have enjoyed your stay at Citadines Tbilisi.We hope to welcome you again in near future.Citadines Management

10/10 Excellent

janna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
New building, clean, friendly people at the reception area. Great location near everything , but quiet. It is a little tricky to find the building itself: you have to get through the arch that is not nice looking, but when you pass it (just 10-15 steps later) you will be in front of the modern building. I will definitely stay there if I come to Tbilisi again.
Stayed 3 nights in Apr 2023
Response from Citadines Management on Apr 18, 2023
Dear Janna,Thank you for the highest marks, We are happy to learn that you have enjoyed your stay at Citadines Tbilisi.We hope to welcome you again in near future.Citadines Management

10/10 Excellent

Kah gek

Liked: Cleanliness, room comfort
Comfortable apart Hotel in Tbilisi center
First of all , I would like to thank the hotel management for a BIG and lovely birthday cake plus a nice bottle of red wine for me 👏👍🌹 Very pleasant stay in this apart hotel with simple cooking facility . Best location in Tbilisi , highly recommend this hotel for good value and great service staff . Well done 🙌
Stayed 2 nights in Mar 2023
Response from Citadines management on Mar 29, 2023
Dear Kah Gek,It is very nice to hear that we have made your stay at Citadines pleasant and memorable, Reviews like yours motivates us to continuously improve our service quality.Once again we wish all the best for the birthday and we hope to welcome you again in near future.Citadines management

10/10 Excellent

Alireza

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended, perfect location and very clean roomss
Stayed 5 nights in Mar 2023
Response from Citadines Management on Mar 22, 2023
Dear Guest,Thank you for your kind feedback!We look forward to welcoming you again at any of our serviced residences. Best Regards,

8/10 Good

Gevorg

Stayed 1 night in Mar 2023
Response from Citadines Management on Apr 10, 2023
Dear Gevorg,Thank you for the high marks, we hope to welcome you again in near future.Citadines Management

10/10 Excellent

ARGYRIOS

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is THE place to stay if you want to explore all the highlights in Tbilisi. Sparking clean, efficient and friendly staff, storage for luggage, and most of all, central location right smack in the middle of Freedom Square. Can't ask for anything better. We will be back!!
Stayed 1 night in Mar 2023
Response from Citadines Management on Mar 14, 2023
Dear Guest,Thank you for your excellent feedback which will be shared with entire team. It motivates us to do better to ensure that our residents have a warm and pleasant experience. Looking forward to welcoming you again in a coming future. Regards, Citadines Management

2/10 Terrible

Anmol

Travelled with partner
Disliked: Amenities, property conditions & facilities
Poor
Stayed 2 nights in Feb 2023
Response from Citadines Management on Mar 7, 2023
Dear Anmol,Thank you for your feedback.We are sorry to hear about your disappointment with Citadines City Centre Tbilisi and that we could not make your stay more comfortable. As we are keen to make improvements to enhance our residents’ overall stay at our properties.As we know you was not happy with ground floor room, and we offered room change as soon as another room become available on the upper floor. We would appreciate if you could tell us exactly what issue was or matter you was not happy with so we can investigate.Best Regards

10/10 Excellent

Iven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Feb 2023
Response from Citadines Management on Mar 27, 2023
Dear Iven,Thank you for the highest marks, We hope to see you again at Citadines Tbilisi soon.Citadines Management

10/10 Excellent

Mariia

Stayed 14 nights in Jan 2023
Response from Citadines Management on Mar 27, 2023
Dear Mariia,Thank you for the highest marks, we are happy that you have enjoyed your stay at Citadines Tbilisi.We hope to welcome you again in near future.Citadines Management

10/10 Excellent

Mathieu

Liked: Cleanliness, amenities
Lovely place
Response from Citadines management on Jan 17, 2023
Dear Mathieu,Thank you for the highest marks, this is very motivating to us. We hope to welcome you again soon in near future.Citadines management

8/10 Good

Choi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I like the location of this hotel because it is very closer to the shopping mall/supermarket/restaurant. Perfect!
Response from Citadines Management on Jan 13, 2023
Dear Guest,Thank you very much for your kind feedback. Looking forward to welcoming you again in a coming future. Regards, Citadines Management

10/10 Excellent

sultan

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was also awesome. Very good location.
Stayed 1 night in Nov 2022
Response from Citadines Management on Jan 13, 2023
Dear guest, Thank you for your kind feedback, much appreciated! We look forward to welcoming you back! Regards, Citadines Management

10/10 Excellent

Noam

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022
Response from Citadines Management on Oct 18, 2022
Dear Noam,Thank you for the highest marks,We hope to welcome you again soon.Citadines Management

6/10 Okay

NOUR

Stayed 5 nights in Sep 2022