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Reviews of Homewood Suites by Hilton Tampa-Brandon

3 out of 5
Homewood Suites by Hilton Tampa-Brandon
10240 Palm River Road, Tampa, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 470 out of 868 reviews" "
Rating 8 - Good. 236 out of 868 reviews" "
Rating 6 - Okay. 82 out of 868 reviews" "
Rating 4 - Poor. 43 out of 868 reviews" "
Rating 2 - Terrible. 37 out of 868 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shayla

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Leyda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This was my first time at. Homewood. I was not impressed. First of all the tub faucet would not close and was pouring water all day and night. I let them know of the incident the first night and they send they would send maintenance. No one ever came. The breakfast was just ok. Lastly the reception was just one night during the week instead of 3 as advertised.
Stayed 4 nights in Mar 2024

8/10 Good

Denis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Large room. Clean. Friendly staff.
Stayed 5 nights in Mar 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 5 nights in Mar 2024

2/10 Terrible

Liza

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I arrived late when I checked in from traveling for my 2 night stay. Around 2 am the air conditioner in my room began to make a huge loud rattling noise that woke me up and would not allow me to get back to sleep. I recorded the noise and went down to the front desk and played the recoding to the front desk person and he told me there was nothing he could do. There was no maintenance personnel on duty and no manager. I asked to be given a different room and was denied the option. I was told to come down in the morning to discuss it with the manager. I went back to my room very dissatisfied. I went to the front desk at 7:30 am and spoke with the manager. She told me they could have maintenance check the problem. I asked her to help compensate me for my issue and she told me all that all she could do was give me done points on my Hilton honors rewards. The maintenance person was supposed to come up to my room at 8 am. I waited until 8:45 and they had not arrived. I had to leave for my conference. When I returned late in the evening the air conditioner was again making the same noise. I called the front desk was told that they saw a note about the issue and that maintenance was requested but no further notes about any repairs being done were added. I told them I could not have another night of no sleep. I was moved to a different room at 11:00 pm to then experience a toilet that works not stop running when flushed. I am extremely disappointed and dissatisfied with this hotel!
Stayed 2 nights in Mar 2024
Response from Darcel R on Mar 25, 2024
Good morning,On behalf of Homewood Suites, please accept our sincere apologies for not being able to provide you with the high standard of hospitality you deserve. We also regret the inconvenience this caused you during your stay. We hope you see improvement and enjoy your next stay with us.Sincerely,

10/10 Excellent

joseph, Dacula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quality hotel close to a lot of activities. Very fair in price for what you get.
Stayed 2 nights in Feb 2024

8/10 Good

Barry, Urbandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Delroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly atmosphere
Stayed 2 nights in Feb 2024

8/10 Good

Bayardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Aura

Stayed 4 nights in Dec 2023

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel
The room was cold. No extra blankets. Breakfast was inedible. Would never ever stay there again
Stayed 1 night in Dec 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year’s Eve 2023
Check in was awesome, the clerk was very friendly. It was a nights get away.
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph, THOMASVILLE

Stayed 2 nights in Dec 2023

8/10 Good

Pedro

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Reservation was lost and I am asking for one free night on Saturday night my keys were lost I went to the front desk and they could not find my name in the system. This took about one hour to fix. Unacceptable I would like one free night for the future to make up this trouble
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dzenita Brower, Hotel manager on Dec 26, 2023
Thank you again for taking the time to provide your feedback.

4/10 Poor

Kimberly

Disliked: Staff & service, amenities, property conditions & facilities
This property does not have the Hilton bed. The bed was awful. Very hard, uncomfortable and we slept horribly and left a day early due to poor sleep.
Stayed 5 nights in Dec 2023
Response from Dzenita Brower, Hotel manager on Dec 26, 2023
Thank you again for taking the time to provide your feedback.

6/10 Okay

Yvonne

Travelled with family
Liked: Cleanliness, staff & service
I was slighty disappointed in the fact that compared to other Homewood Suites I've stayed in this one did not have an oven, and I was there over the Thanksgiving holiday..
Stayed 2 nights in Nov 2023
Response from Dzenita Brower, Hotel manager on Dec 26, 2023
Thank you again for taking the time to provide your feedback.

10/10 Excellent

Dindo

Stayed 3 nights in Nov 2023
Response from Patricia Clark, Operations Supervisor on Nov 16, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Ernesto

Travelled with family
Stayed 2 nights in Nov 2023
Response from Patricia Clark, Operations Supervisor on Nov 15, 2023
Thank you for taking the time to share your recent experience at Homewood Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Patricia Clark, Operations Supervisor on Nov 15, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zac Brown Concert
Had a great time! Hotel was very nice & clean.
Stayed 1 night in Nov 2023
Response from Patricia Clark, Operations Supervisor on Nov 7, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dzenita Brower, Hotel manager on Nov 4, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

shubhra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dzenita Brower, Hotel manager on Oct 27, 2023
Thank you for taking the time to share your recent experience at Homewood Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, breakfast was great and convenient. Location was close to a lot...
Stayed 2 nights in Oct 2023
Response from Patricia Clark, Operations Supervisor on Oct 27, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

LaShanda

Disliked: Cleanliness, room comfort
Bugs in the kitchen, noisy ac disrupting my sleep. Mildew on windows.
Stayed 1 night in Sep 2023
Response from Dzenita Brower, Hotel manager on Sep 29, 2023
Thank you for sharing your recent experience at our hotel. I was very sorry to hear you were unhappy with the cleanliness of your suite. It is our goal to provide all the comforts of home to our guests. I am working with our housekeeping staff to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying with us again.

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff amazing
Randy at the front desk was very friendly and helpful with all requests. Beds were comfortable. One of our rooms smelled weird but seemed clean
Stayed 1 night in Sep 2023
Response from dzenita on Sep 13, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.Sincerely,Dzenita BrowerHotel Manager

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2023
Response from Dzenita Brower, Hotel manager on Aug 31, 2023
Thank you for taking the time to leave such positive feedback from your recent visit with us at the Homewood Suites Tampa Brandon, I'm glad to hear you enjoyed your stay!

10/10 Excellent

Alexis O

Stayed 4 nights in Jul 2023
Response from dzenita on Aug 8, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.SincerelyDzenita BrowerHotel Manager

8/10 Good

toccara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice staff.
Stayed 1 night in Jul 2023
Response from Dzenita Brower, Hotel manager on Aug 5, 2023
Thank you for taking the time to leave such positive feedback from your recent visit with us at the Homewood Suites Tampa Brandon, I'm glad to hear you enjoyed your stay!

4/10 Poor

Vincent

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Business center not funtional and the phone system failed to make calls to my wife's phone in an emergency. Obviously their system is VOIP and they have no clue how it works. Never again will i stay here or the Hilton properties next door.
Stayed 3 nights in Jul 2023
Response from dzenita on Jul 31, 2023
Thank you for choosing to stay at the Homewood Suites Tampa Brandon and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Tampa.Sincerely,Dzenita BrowerHotel Manager

8/10 Good

Santina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean - great service - delicious breakfast
Stayed 1 night in Jul 2023
Response from dzenita on Jul 30, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.SincerelyDzenita BrowerHotel Manager

10/10 Excellent

Betty Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the happy and helpful staff Great breakfast and coffee The gym is way too small with no room to use weights but the equipment was nice maybe remove one of the treadmills I was the only person in the gym all Week There should be a smoking area away from the front door too pot smell
Stayed 3 nights in Jul 2023
Response from dzenita on Jul 30, 2023
Thank you for staying at the Homewood Suites Tampa Brandon and we hope you choose to create more memories with us whenever your travels bring you back to Tampa.Sincerely,Dzenita BrowerHotel Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here several times while attending concerts at the amp. Very nice place. Clean, safe, friendly staff, and nice breakfast. Wouldn't stay anywhere else. Highly recommended.
Stayed 1 night in Jul 2023
Response from dzenita on Jul 30, 2023
Thank you for staying at the Homewood Suites Tampa Brandon and we hope you choose to create more memories with us whenever your travels bring you back to Tampa.Sincerely,Dzenita BrowerHotel Manager

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from dzenita on Jul 23, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.Sincerely,Dzenita BrowerHotel manager

8/10 Good

Soyne

Stayed 1 night in Jul 2023
Response from dzenita on Jul 23, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.Sincerely,Dzenita BrowerHotel manager

10/10 Excellent

Dawn

Stayed 1 night in Jul 2023
Response from Dzenita Brower, Hotel manager on Jul 13, 2023
Thank you for staying at the Homewood Suites Tampa Brandon and we hope you choose to create more memories with us whenever your travels bring you back to Tampa.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jul 2023
Response from dzenita on Jul 10, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.Sincerely,Dzenita BrowerHotel Manager

10/10 Excellent

Vu

Stayed 3 nights in Jun 2023
Response from dzenita on Jun 18, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.Sincerely,Dzenita BrowerHotel Manager

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was there for one night for a meeting. The free breakfast was very tasty and there were lots of options. Bed was comfy and room was clean. Having a full refrigerator and kitchen area was a bonus. Room was a very nice size. My only complaint and had I had to stay another night, I would have complained, (but I didn’t), the room was freezing at night. 69 degrees! I tried to adjust the thermostat and it seemed to work but when I awoke the room was still very cold.
Stayed 1 night in Jun 2023
Response from dzenita on Jun 12, 2023
Thank you for staying at the Homewood Suites Tampa Brandon and we hope you choose to create more memories with us whenever your travels bring you back to Tampa.Sincerely,Dzenita BrowerHotel Manager

4/10 Poor

Priscilla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs to be renovated. Carpeting looks extremely dirty in the room and hallways.
Stayed 2 nights in Jun 2023
Response from Dzenita Brower, Hotel manager on Jun 9, 2023
We sincerely appreciate your feedback. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Billy

Stayed 1 night in Jun 2023
Response from dzenita on Jun 11, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.Sincerely,Dzenita BrowerHotel Manager

4/10 Poor

Josefina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is a DUMP…
Hilton represents a BRAND… I never need to hesitate or check hotels pictures or reviews to blindly reserve at a Hilton property…I was extremely disappointed to find that this hotel was a DUMP…and very far from what I normally have at a Hilton property…
Stayed 1 night in May 2023
Response from dzenita on May 24, 2023
Thank you for choosing to stay at the Homewood Suites Tampa Brandon and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to TampaSincerely,Dzenita BrowerHotel Manager

10/10 Excellent

David

Stayed 2 nights in May 2023
Response from dzenita on May 14, 2023
Thank you for staying at the Homewood Suites Tampa Brandon and we hope you choose to create more memories with us whenever your travels bring you back to Tampa.Sincerely,Dzenita BrowerHotel Manager

8/10 Good

Jonathan

Stayed 1 night in May 2023
Response from dzenita on May 14, 2023
Thank you for staying at the Homewood Suites Tampa Brandon and we hope you choose to create more memories with us whenever your travels bring you back to Tampa.Sincerely,Dzenita BrowerHotel Manager

8/10 Good

Juliana

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2023
Response from dzenita on May 28, 2023
Thank you for staying at the Homewood Suites Tampa Brandon and we hope you choose to create more memories with us whenever your travels bring you back to Tampa.Sincerely,Dzenita BrowerHotel Manager

10/10 Excellent

Michael

Stayed 3 nights in Apr 2023
Response from nina on Apr 26, 2023
Thank you for staying at the Homewood Suites Tampa Brandon and we hope you choose to create more memories with us whenever your travels bring you back to Tampa.Sincerely,Dzenita BrowerHotel Manager

8/10 Good

Joshua

Stayed 3 nights in Apr 2023
Response from nina on Apr 22, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.Sincerely,Nina Marconi /Area Assistant General Manager

10/10 Excellent

Matthew

Stayed 1 night in Apr 2023
Response from nina on Apr 17, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.Sincerely,Nina Marconi /Area Assistant General Manager