Ratings based on 635 Verified Reviews

3.4 out of 5
62% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Not worth it

Posted 10-Oct-2017
Everything was fine until I found a roach in the room the first night, followed by more the next morning. I was moved to a new room after having to wait until 12pm. That room was fine until again later that there were roaches in my room mainly in the bathroom just like the first room. It was a complete waste of money to be staying in a hotel that has a bug problem. Still waiting to hear from management.
Comment from Hotel Management
12-Oct-2017 by Hotel Management, Hotel Management
Trina, I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the cleanliness and uninvited visitor you experienced in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Oct-2017
Clean room. Friendly staff. Close to the hospital I was going to see my dad at. Breakfast could have been better but the coffee was hot and fresh
Comment from Hotel Management
8-Oct-2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. It’s nice to know our location was convenient for your needs and that you liked your clean room and our helpful associates. Also, we have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveller

One night

Posted 15-Sep-2017
I will give them a pass on the electrical issues due to storm Irma. The key cards did not work so the poor woman had to walk every customer to their room and open the door each time they wanted to enter. My first room 107, had small black bugs on the kitchen floor and walls. We were offered another room but were so tired we decided to stay. I was unable to fall asleep due to this and stood guard. The front desk said it's probably because we are near the pool. I turned on the kitchen light and there was a one inch sized cockroach. I immediately packed and went to the front desk and requested another room or refund. The second room 321 was clean and passed our critical inspection.
Comment from Hotel Management
18-Sep-2017 by General Manager , Hotel Management
Thank you for your feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
1 out of 5
by A verified traveller

Bad experience with this hotel

Posted 6-Sep-2017
Pros: Close to airport and my friend' s house.
Cons: Clean the room and make sure to get pet control to check ants , cockroaches, fleas due to the room on first floor.
The room is full of ants and cockroach , and flea due to the hotel allow dogs stay in. No staff to clean and make up the room in daily basic, no clean towel , no shampoo .....
Comment from Hotel Management
8-Sep-2017 by General Manager, Hotel Management
Thank you for your candid evaluation. We are sorry we failed to provide you the clean and comfortable room. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments to prevent this from happening again. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Tampa, FL

Great holiday weekend getaway!

Posted 5-Sep-2017
Pros: The room layout including two desks with WIFI and plenty of electrical outlets. Full-size refrigerator.
Cons: Empty the trash in the stairwells more frequently. Provide high-definition TV with more sports channels.
Location: Lots of trees. Plenty of parking. Quiet. Biked the nearby Upper Tampa Bay Trail.
Cooked meals in my room. Used the pool. Slept well.
Comment from Hotel Management
6-Sep-2017 by General Manager, Hotel Management
Todd, thank you for choosing Extended Stay America for your weekend getaway. We are delighted to read you had a great time with us and enjoyed your well-appointed room and all the facilities we have to offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveller

Ants all over the room

Posted 29-Aug-2017
Not very good. Smelly room with lots of ants. Changed rooms. Noisy and rowdy neighbours
Comment from Hotel Management
31-Aug-2017 by General Manager , Hotel Management
We truly apologize for the issues you experienced with your room and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable stay and have shared your concerns with our housekeeping team for immediate review and action. We hope you will give us a chance to serve you better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Close to the airport

Posted 23-Aug-2017
Arrived on the red eye. The hotel was close to the airport,and reasonable. There were no drinking cups in the room. Other than that, it was nice.
Comment from Hotel Management
24-Aug-2017 by General Manager, Hotel Management
Lew, thank you for choosing to stay at Extended Stay America. We're pleased to know our location was perfect for your needs and that you had a comfortable stay with us. Also please know, the in-room amenities are kept at the front desk and is available on request. We value your feedback and look forward to your future visits. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Not close to anything

Posted 23-Aug-2017
Hotel was ok. Staff not always in the front. Work out room needs improvement. Not Close to restaurants
Comment from Hotel Management
24-Aug-2017 by General Manager, Hotel Management
We are truly sorry you experienced so many difficulties during your stay with us, and more importantly, our staff was not available to attend your request. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Aug-2017
Great room and staff very friendly. Would recommend to anyone. Easy to get around located close to freeway
Comment from Hotel Management
19-Aug-2017 by General Manager, Hotel Management
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read our location was ideal for your needs and that you enjoyed the service delivered by our helpful associates. Thanks for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
3 out of 5
by Sudha

Posted 18-Jul-2017 on Hotels
Comment from Hotel Management
20-Jul-2017 by Manager, Hotel Management
Sudha, thank you for rating your experience. We want every guest to have a comfortable stay, but it seems we missed the mark while you were here. We hope to have one more chance so we can impress you on your next trip to our hotel. Sincerely, General Manager