Ratings based on 819 Verified Reviews

3.3 out of 5
57% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia-Verified Reviews
1 out of 5
by A verified traveller from Tampa

Posted 13-Jun-2018
Booked a room on memorial, theu didnt have any rooms available and had to send me to another hotel.... the staff was nice at the other hotel but I disnt enjoy being told that they rented my room out.... caused a lot of extended travel and time...
Comment from Hotel Management
16-Jun-2018 by Hotel Management, Hotel Management
Jonah, please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveller from Tampa FL

Nice hotel close to the TIA

Posted 13-Jun-2018
Friendly front desk. Clean & quiet rooms...size of room was nice and the air conditioning worked amazingly
Comment from Hotel Management
13-Jun-2018 by Hotel Management, Hotel Management
Thank you for the wonderful feedback of Extended Stay America. We are glad to know you loved our convenient location and that you were impressed with our hotel amenities. Thanks once more for the review, and we look forward to seeing you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveller

Posted 9-Jun-2018
Very comfortable and nice room with the exception of a few roaches. Hotel staff was excellent and very prompt to put me in another room due to A/C failure.
Comment from Hotel Management
10-Jun-2018 by Hotel Management, Hotel Management
Chuck, thank you for taking the time out of your day to leave us a feedback of our hotel. We are happy to read that you liked our attentive associates and your clean & comfortable room. However, we are sorry if any inconvenience was caused to you while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveller from Dallas

Roach hotel!

Posted 9-Jun-2018
Roaches, and not palmetto bugs, but roaches. Dog crap in the middle of the hall. Obnoxious people yelling at all hours of the night. Recipe for disaster. Shouldve paid ME to stay there.
Comment from Hotel Management
11-Jun-2018 by Hotel Management, Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
3 out of 5
by A verified traveller

Posted 3-Jun-2018
My stay was only 1 night, so my experience is really "first impressions". Hotel staff was really very nice, pleasant, helpful and professional. Overall the hotel looked fine, but the smell in the 2nd floor hallway to my room was not nice and not welcoming t all. Maybe it is just a humidity issue, but I think should be addressed. The toilet in my room had issues, running, leaking and creating a lot of moisture that could become a mold and health issue over time (not an issue for my 1 night stay, but pointing it out since it should be addressed, I also reported it to the front desk when I left).
Comment from Hotel Management
5-Jun-2018 by Hotel Management, Hotel Management
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, We are sorry for Your concern in regard to cleanliness will be shared with our housekeeping team in an effort to improve our service. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
5 out of 5
by A verified traveller

Posted 3-Jun-2018
Nice staff / Great locarion
Comment from Hotel Management
4-Jun-2018 by Hotel Management, Hotel Management
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveller

Posted 27-May-2018
Although booked on Expedia, and payed, they gave priority to another individuals and left me out at 11.00 pm ! Unbelievable management and terrible treatment I would definitely not recommend if you want to just get in the hotel as you may be out...
Comment from Hotel Management
10-Jun-2018 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
4 out of 5
by A verified traveller from Jeffersonville, IN

Posted 18-May-2018
Very good for the price paid. Room was clean, staff was efficient. Room has a full size fridge Microwave and a small stove/oven. Everything worked, furniture was modern and in good repair, and the room was quite. Airport shuttle only runs once an hour and the breakfast is pretty sparse with only granola bars and coffee/tea. I would definitely stay here again.
Comment from Hotel Management
18-May-2018 by Hotel Management, Hotel Management
Joe, thank you for staying at Extended Stay America. We are delighted to read you liked our affordable rates and your well-appointed room. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveller

Posted 16-May-2018
Comment from Hotel Management
16-May-2018 by Hotel Management, Hotel Management
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
3 out of 5
by A verified traveller

Posted 7-May-2018
Night shift individual had a bit of an attitude but all else was fine. Transportation to airport was good. Had to wait 45 minutes for the van to pick us up.
Comment from Hotel Management
8-May-2018 by Hotel Management, Hotel Management
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our shuttle service. Having said that, we are sorry for your unpleasant experience with our of one the associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management