Ratings based on 730 Verified Reviews

3.3 out of 5
58% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Feb-2018
Pleasant check-in/check-out experience. Did not use any other amenities.
Comment from Hotel Management
20-Feb-2018 by Hotel Management, Hotel Management
Thank you for your kind review and letting us know your stay at Extended Stay America was pleasant. Thanks again for being our guest, and we hope you will allow us to be of your service again in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveller

Close to airport. Worked for a cancelled flight.

Posted 14-Feb-2018
Front desk was very helpful but the area was kind of dodgy and there wasn't much around within reasonable walking distance. Room was decently clean except the floor had a big stain in the middle of the room and the bathroom sink had deep red stains on it. The room also smelled unpleasant. I don't know if this is common or was from something a neighbor was doing. I ran to the 7/11 nearby and got an air freshener to hang on the a.c. unit. I would pay a little more and stay somewhere else next time.
Comment from Hotel Management
16-Feb-2018 by Hotel Management, Hotel Management
Thank you for being our guest and sharing your feedback. Although you liked the convenience of our location, we sincerely apologize for the odor and cleanliness issues you encountered while being here. Your concerns have been immediately brought to the attention of our housekeeping department to make sure our future guests are not similarly impacted. We hope you will give us a chance to make it up to you on your next stay. Sincerely, Hotel Management
1 out of 5
by A verified traveller

Roaches

Posted 9-Feb-2018
Upon arrival I waited at the check in desk for over 10 minutes before someone came out to give me a key. When I walked into my room a family of Roaches ran across the floor. Absolutely disgusting and unbelievable. I ask for another room and they gave it without an issue. I had to request a hair dryer(since the room didn’t have one) and tried 2 which neither of them worked. Awful, awful!!!! Will never stay here again or recommend to my worse enemy!
Comment from Hotel Management
11-Feb-2018 by Hotel Management, Hotel Management
Thank you for your feedback. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We hope to have another chance to host your lodging needs, and have you enjoy our accommodations the way you should have during this visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveller from ontario

Tconvenient to airport

Posted 28-Jan-2018
Good service...friendly staff handy shuttle service to ports
Comment from Hotel Management
28-Jan-2018 by Hotel Management , Hotel Management
Thank you for being our guest at Extended Stay America. We are thrilled to know our location was ideal for your needs and that you were impressed with the attentive service provided by our staff. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveller

It was ok

Posted 23-Jan-2018
It's ok, great for the price. The staff was friendly and very helpful.
Comment from Hotel Management
24-Jan-2018 by Hotel Management, Hotel Management
Thank you for your review. We are glad to read you liked our affordable rates and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveller from saint cloud fl

renewed and nice looking

Posted 23-Jan-2018
Pros: comfortable pool and everything looked clean
Cons: the need to fumigate and need to get rid of those roaches
in the middle of the night got up to bathroom and roaches all over ugggggg
Comment from Hotel Management
25-Jan-2018 by Hotel Management , Hotel Management
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit. However, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller from Buffalo , New York

Posted 20-Jan-2018
Room was clean but Hotel didn't have enough amenities for all of the rooms
Comment from Hotel Management
21-Jan-2018 by Hotel Management, Hotel Management
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay and liked the cleanliness of your room. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveller

Complaints

Posted 19-Jan-2018
Was surprised to find the room had no waste basket, broken drawer front, the phone had no label, no hotel book. The room was affordable. The bed was like sleeping on a rock. Was supposed to have a non smoking room. I am a non smoker and could smell people had smoked in this room.
Comment from Hotel Management
21-Jan-2018 by Hotel Management, Hotel Management
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Nice hotel close to work

Posted 15-Jan-2018
I've been saying it didn't hotels for many years when I have to work on call shifts from a job this hotel had a most beautiful breakfast the front desk lead given shampoo in soap for free and I will defini recommend this to everyone I know
Comment from Hotel Management
17-Jan-2018 by Hotel Management , Hotel Management
Chris, it was a pleasure having you as our guest at Extended Stay America. We are glad to know our location worked well for your needs and that you had a pleasant time with us. Thanks for recommending us, and we look forward to seeing you again on your future trip. Sincerely, Hotel Management
3 out of 5
by A verified traveller from New Jersey

Airport convenience

Posted 14-Jan-2018
Location: Location is good. Close to airport and driving distance to Hillsborough Street where there are restaurants and stores.
Convenient and inexpensive but the fridge is worn and the bathroom while clean looks dated and a little old. Check in was quick.
Comment from Hotel Management
17-Jan-2018 by Hotel Management , Hotel Management
Thank you for taking the time to post your review. We are happy to know you were pleased with our location and had an overall comfortable time with us. However, we are sorry for any inconvenience caused while you were here. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management