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3.8
Good
Rating 5 - Excellent. 213 out of 764 reviews
5 - Excellent 28%
Rating 4 - Good. 309 out of 764 reviews
4 - Good 40%
Rating 3 - Okay. 135 out of 764 reviews
3 - Okay 18%
Rating 2 - Poor. 60 out of 764 reviews
2 - Poor 8%
Rating 1 - Terrible. 47 out of 764 reviews
1 - Terrible 6%

4.1/5

Cleanliness

4.0/5

Staff & service

3.4/5

Amenities

3.8/5

Property conditions & facilities

2/5 Poor

Travelled with family
Disliked: Amenities
This was the worst Barcelo experience ever. I understand that in Covid times things get complicated but the quality and selection of food was just unbelievably bad. Beach furniture was dirty, cocktails with no creativity and pure sugar and the icing on the cake, Internet was to pay for
Stayed 2 nights in Jun 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff were very friendly and accommodating and most spoke enough English to communicate. The only “minor” issues were with the spa and activities group. We made an appt to use the hot tub but when we got there we were told it was drained - the girl thought we meant sauna. We tried to sign out tennis rackets/balls for the court and the activities crew thought we meant ping pong. Aside from that, the kitchen crew was good and attentive, turned over a lot of people and our waits in lines were fairly minimal. Reception desk crew is friendly but you should know that their process for check in is pretty antiquated and slow—that could use streamlining to prevent long waits at the front desk. The bell hop was great! The hotel is about 10-15 min walk to town but we liked walking the beach in in the morning before it got hot. Only complaint was the over zealous and loud activities in/around the pool that start daily at 10/11 am... hard to relax & read with the noise thumping. And the 2 restaurants on site are only “included” once for every 3 nights you stay so thats a little misleading.
Stayed 14 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where very friendly and helpful. The environment was outstanding.
Stayed 6 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Total experience was just positive.
Stayed 5 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good that is right on the beach, the beach is really rocky , so make sure bring water shoes. Food was good, alway fresh. The only thing i did not like this place us super boring . You always gonna have to leave the property to be able to have other fun than hear put your mask from security every 2 min
Stayed 8 nights in May 2021