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I have never stayed in such a disgusting hotel. The pictures definitely don’t match what it actually looks like. The staff mentioned it was newly renovated. It was not, there were ants, roaches and flying spiders. The tub was stopped up with hair. The refrigerator and microwave was disgusting. The bed was super uncomfortable. With all of that being said, the staff were nice.
Shayla
Stayed 2 nights in Mar 2024
Response from Richard GM on Mar 25, 2024
Ms. Shayla, I'm sorry that our Hotel didn't meet your expectations. As it states in Expedia's overview we are Currently under a Full Renovation of the entire Hotel that has just begun and will not be completed until early summer. We have been completely upfront with all the closures due to this entire remodel and we do not expect the Hotel to look anything like the pictures on the website that were taken some years ago. Also, I wish you would have come to speak with myself, or any other Member on Staff for an immediate room change, if there was any suspected insect activity in your room. We take things like that very seriously here and have a Team on call along with routine Maintenance Service to address any issues. As you did stay with us for 2 nights, it would be unthinkable for you to endure that, and we would have immediately accomodated you. We also have daily Housekeeping services and any issues in your bathroom, refrigerator, microwave, could have also been addressed. Again you complimented how friendly my staff was, I wish you might have given them a better chance to do what they do best! I hope you find another hotel that better suits your needs in the Future.
10/10 Excellent
Marlon
Travelled with partner
Mar 12, 2024
Good
Marlon
Stayed 1 night in Mar 2024
Response from Rich - GM on Mar 12, 2024
Thanks so much for your amazing review. We are so glad that we could provide you with a great stay here in Tallahassee. We look forward to seeing you again when our renovations are completed and you can enjoy our new rooms and amenities.
I'm sorry that we did not satisfy your needs even after immediately changing your room and discounting your room. We wish you well in your future lodging endeavors.
6/10 Okay
Jennifer
Jan 28, 2024
Jennifer
Stayed 2 nights in Jan 2024
Response from Richard on Jan 29, 2024
Jennifer, thanks for your honest review. I remember speaking with you and your husband and telling you about all the changes we are making here at the hotel with the upcoming renovations. If there was anything I could have done to make it better for you, I would have loved the opportunity. We hope to see you again when the changes are completed.
Thanks so much for your review. We hope to have you back after our renovations have been completed , where we can give you an even better experience.
2/10 Terrible
Charlie
Dec 31, 2023
Charlie
Stayed 3 nights in Dec 2023
Response from Rich on Jan 1, 2024
I'm sorry we couldn't fulfill your lodging needs. All of our policies are listed on Expedia's website including deposits, pet fees, breakfast, etc. Hopefully in the future you will find a place better suited for you.
This looked like a decent, inexpensive place to stay but it was dirty, outdated and smelled like stale cigarette smoke. I did not feel safe. They took a $100 deposit for each room I booked even though the price for the night was only $60 a room. I was told the hold would stay on my account for 5-8 days. Would not recommend.
Hannah
Stayed 1 night in Dec 2023
Response from Lisa on Dec 30, 2023
Thank you for your feedback. We’re surprised to hear about your experience, as our hotel prides itself on cleanliness, modern amenities, and guest safety, all of which have been recently enhanced under new management. The deposit is a standard industry procedure, aimed at maintaining our high standards. We understand our hotel might not be the right fit for everyone, and we hope you find accommodations that better meet your needs in the future.
6/10 Okay
Eric
Dec 22, 2023
Disliked: Property conditions & facilities
Eric
Stayed 1 night in Dec 2023
Response from Richard Yahney GM on Dec 30, 2023
I'm sorry we did not fully meet your expectations. If you didn't notice in the lobby, we are under new ownership and management and will begin a full renovation in the New Year. We hope you will give us another chance to serve you with your lodging needs the next time you are in Tallahassee.
I'm sorry we did not meet your needs. We are in the process of a complete remodel and hope you will give us another opportunity to host you the next time you are in town and give us another opportunity.Richard Yahney GM
Loud ac unit, linking sink, and a toilet that was running off and on.
Aaron
Stayed 1 night in Dec 2023
Response from Lisa on Dec 17, 2023
Hi Aaron, thank you for the review. The property is being renovated in January. The issues that you mentioned will be taken care. We hope you give us another chance next time you're in Tallahassee.
I was pleasantly surprised. Hotel has been remodeled and it was clean and comfortable. Location is good, right off the Interstate. I'd stay again.
Aileen
Stayed 1 night in Dec 2023
Response from Richard GM on Dec 10, 2023
It was an absolute pleasure to have you stay with us, and we appreciate that you noticed the work that we have just begun. When you return you will continue to see even more progress.
4/10 Poor
Heather
Travelled with family
Nov 21, 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
Never again!
Hotel charged my card for their refundable deposit. The walls were paper thin my neighbor's two different alarm clocks woke me up at 5/6. Toilet was broken upon arrival 😔
Heather
Stayed 1 night in Nov 2023
Response from Lisa on Nov 21, 2023
Hi Heather, I apologize for your recent experience with us. The hotel just switched to new management, a full renovation is planned for next year to address the issues you encountered. We appreciate your feedback, and we hope you'll consider staying with us again in the future once the hotel is updated.
By far the worst hotel I’ve stayed at yet! It really needs to be updated or torn down ! The place smelled like old cigarettes and cheap cologne, the bedding was dirty and stained the ac and toilet was old and filthy! I almost never give reviews but I had to leave this review to hopefully help someone
Robert
Stayed 1 night in Nov 2023
Response from Lisa on Nov 13, 2023
Hi Robert, I'm sorry about your experience. The hotel will have a complete renovation in January. Before that we are having a deep clean of the rooms and common areas, and replacing all the ACs in the rooms. I hope you will give us another opportunity once it is renovated
The room was in very bad condition, carpet dirty and the shower door hadn’t handle.
Torsten
Stayed 2 nights in Nov 2023
Response from Lisa on Nov 12, 2023
Hi Torsten, Thank you for your review, we wanted to let you know the hotel is under new management and will be fully renovated starting in January. And a full deep clean starting in November. We would love to have you back with us!
4/10 Poor
Kotie
Nov 7, 2023
Disliked: Staff & service
Kotie
Stayed 1 night in Nov 2023
Response from Lisa on Nov 12, 2023
Hi Kotie, Thank you for your review, we wanted to let you know the hotel is under new management and will be fully renovated starting in January. And a full deep clean starting in November. We would love to have you back with us!
Hi Richard, Thank you for your review! We would love to have you back with us!
8/10 Good
Suzanne
Travelled with family
Oct 17, 2023
Liked: Cleanliness, staff & service, amenities
Needs an update
Suzanne
Stayed 2 nights in Oct 2023
Response from Lisa on Nov 12, 2023
Hi Suzanne, Thank you for your review, we wanted to let you know the hotel is under new management and will be fully renovated starting in January. And a full deep clean starting in November. We would love to have you back with us!
Hi John, Thank you for your review, we wanted to let you know the hotel is under new management and will be fully renovated starting in January. And a full deep clean starting in November. We would love to have you back with us!
I liked the overall look of the property especially inside and the room I stayed in. It was clean and in order. The only thing I did not like was the crack(s) in the shower floor that just need to be either sealed, fully covered, or replaced and small amount of TV channels. The overall price with Travelocity and customer service was great too. Keep up the great work and keep finding ways to improve! :)
William
Stayed 1 night in Oct 2023
Response from Lisa on Nov 12, 2023
Hi William, Thank you for your review, we wanted to let you know the hotel is under new management and will be fully renovated starting in January. And a full deep clean starting in November. We would love to have you back with us!
Just off the main highway by a short road that leads one to an area surrounded by trees. Very convenient and quiet.
Rick
Stayed 1 night in Oct 2023
Response from Lisa on Nov 12, 2023
Hi Rick, Thank you for your review! We hope to see you again!
6/10 Okay
Wayne
Travelled with partner
Oct 16, 2023
Disliked: Staff & service, amenities
Breakfast was a joke. Could not get room Temperature good.
Wayne
Stayed 2 nights in Oct 2023
Response from Lisa on Nov 12, 2023
Hi Wayne, Thank you for your review, we wanted to let you know the hotel is under new management and will be fully renovated starting in January. And a full deep clean starting in November. We would love to have you back with us!
Lady at check in wasn’t very friendly and gave bare minimum information. Once in the room it smelled musky but went away quickly. Around 12:30 am something started beeping we couldn’t figure out what and decided to leave around 2am because we couldn’t sleep told the front desk that’s why we were leaving they asked if we had checked the smoke detector then said they would look into it but the rest of our trip plans had been canceled
Verified traveller
Stayed 1 night in Oct 2023
Response from Lisa on Nov 12, 2023
Hi, Thank you for your review, we wanted to let you know the hotel is under new management and will be fully renovated starting in January. And a full deep clean starting in November. We would love to have you back with us!
Hi Ashley, Thank you for your review, we wanted to let you know the hotel is under new management and will be fully renovated starting in January. And a full deep clean starting in November. We would love to have you back with us!
Dirty carpets, dirty shower. Bedding was stained and homeless people at the entrance to property. For the price we paid, over $200 per night, we would never recommend or stay again.
Scott
Stayed 2 nights in Oct 2023
Response from Lisa on Nov 12, 2023
Hi Scott, Thank you for your review, we wanted to let you know the hotel is under new management and will be updated starting in January. And a full deep clean starting in November. We would love to have you back with us!
6/10 Okay
Heather
Travelled with family
Oct 9, 2023
Liked: Cleanliness, staff & service
Heather
Stayed 2 nights in Oct 2023
Response from Lisa on Nov 12, 2023
Hi Heather, Thank you for your review, we wanted to let you know the hotel is under new management and will be fully renovated starting in January. And a full deep clean starting in November. We would love to have you back with us!
We have to leave . We stay there less than 15 minutes. Worse experience ever, dirty,A/C not working properly and bugs
Rigmor
Stayed 2 nights in Oct 2023
Response from Lisa on Nov 12, 2023
Hi Rigmor, Thank you for your review, we wanted to let you know the hotel is under new management and will be updated starting in January. And a full deep clean starting in November. We would love to have you back with us!
The hotel staff was great but the room had bugs and a bad smell
Alicia
Stayed 1 night in Sep 2023
Response from Lisa on Nov 12, 2023
Hi Alicia, Thank you for your review, we wanted to let you know the hotel is under new management and will be updated starting in January. And a full deep clean starting in November. We would love to have you back with us!
The property has a roach problem, as there were roaches in both rooms that I occupied. After the first night when I saw at least 6 roaches, I asked to be refunded for my upcoming second night and was told by the desk clerk she did not have the authority to grant that request. I was offered a different room for my second night and there were roaches in that room as well. I was was told management was not on site and was out of town for several days.
I was happy with my check in but after one night of rest, i saw a ROACH, went to manager n she switched my room and Another ROACH. I refused to move again. I wanted out. Left and manager refused to refund my complete stay... i will never go back there. Very disappointing
Place is falling apart. I reserved a non smoking room, but the place smelled like weed. The bedsheets had stains and holes. I do not recommend it.
Jheymi
Stayed 1 night in Feb 2023
2/10 Terrible
Verified traveller
Travelled with group
Feb 5, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Do not recommend!
As soon as we walked in the smell of marijuana hit us. No elevator, you have to carry your luggage up stairs. Definitely needs updating, carpet was nasty looking. Floor in our shower was cracked. Had washing sink leaked underneath onto the carpet