Exterior

Reviews of Hyatt House Tallahassee Capitol – University

3 out of 5
Hyatt House Tallahassee Capitol – University
1100 RAILROAD AVENUE, Tallahassee, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 834 out of 1177 reviews" "
Rating 8 - Good. 184 out of 1177 reviews" "
Rating 6 - Okay. 72 out of 1177 reviews" "
Rating 4 - Poor. 38 out of 1177 reviews" "
Rating 2 - Terrible. 49 out of 1177 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This staff was quite friendly! The room was AMAZING! SO clean, so comfortable, great view, plenty to do in the area..... I thoroughly enjoyed & will be back! EVEN housekeeping was friendly! LOL! Management, Keep cultivating that atmosphere!
Stayed 1 night in May 2024

2/10 Terrible

Nermine

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Roberto, Villa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Roberto,Thanks for your 5-star review! We are so happy to hear you enjoyed your stay. Hurry back and see us again soon.

2/10 Terrible

Rene

Disliked: Cleanliness, staff & service, property conditions & facilities
Ridiculous
Stayed 4 nights in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Rene,Thanks for your recent review. We appreciate your business and apologize if you experienced issues. We hope you will give us another opportunity in the future. Until then, take care.

10/10 Excellent

kiara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay. I would love to stay again
Stayed 1 night in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Kiara,Wow! What a great compliment. Thank you! We cannot wait for you to stay again soon. Hurry back!

10/10 Excellent

Amie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Exceptional suites with great design and space. This was perfect!
Stayed 1 night in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Amie,Thanks for your recent review. So happy to hear you loved our hotel and suites. We cannot wait to see you again soon. Until then, take care!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff! So friendly and kind! Highly recommend!!
Stayed 2 nights in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Amy,Wow! What an amazing 5-star review. I cannot wait to share it with the team and look forward to seeing you again soon. Thanks again!

10/10 Excellent

Demetrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smiling face means so much when youre going through life events. That surely was my morning and evening greetings. Very clean and quiet atmosphere. I would truly be back.
Stayed 2 nights in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Demetrice,Thanks for your 5-star review. I am happy to hear the team provided you with a wonderful experience and look forward to sharing your positive feedback with them. I hope whatever you are going through that you are okay. We all look forward to seeing you soon! Take care.

10/10 Excellent

WON HEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Won Hee, Wow! Thanks for your 5-star review. We appreciate you and your business and cannot wait to see you again soon. Until then, take care.

6/10 Okay

Stacey

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed on fifth floor. Had an Oder the entire stay. Limited parking.
Stayed 2 nights in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Stacey,Thanks for your recent review. We value your feedback and appreciate your business. Sorry to hear you experienced an odor. The team recently shampooed the carpet to address your concerns. We hope you will give us another opportunity in the not-too-distant future.

6/10 Okay

Renato

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Still recovering from the recent tornado. Fridge not working and took hours for maintenance to come and address.
Stayed 2 nights in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Renato,Thanks for your recent review. We value your feedback and appreciate your business. Sorry to hear there was a delay in maintenance. I believe there was a miscommunication with the work order request and the room number was entered. Either way, I am sorry to hear you had a delay and hope you will give us another opportunity in the future.

8/10 Good

DORREL

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Dorrel,Thanks for your recent review. We are thrilled to hear you had a great experience and look forward to seeing you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carolanne Savage-General Manager on May 27, 2024
Jennifer,Thanks for your 5-star review. We value your business and appreciate your feedback. We look forward to seeing you again soon!

10/10 Excellent

eddie

Liked: Cleanliness, staff & service, property conditions & facilities
R
Stayed 1 night in May 2024
Response from Carolanne Savage- General Manager on May 21, 2024
Eddie, Thanks for your 5-star review. We appreciate you and your business. We hope to see you again soon!

2/10 Terrible

Marilyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My refrigerator wasn't working properly i call maintenance twice ,provolone still wasnt fix. I had no body was i reported it still wasn't refilled was empty...... gor the money everthing should have been intact...i went out and bought soap ,,,have to refill on ice to drink my water...very disappointed.
Stayed 2 nights in May 2024
Response from Carolanne Savage- General Manager on May 21, 2024
Marilyn, Thanks for your recent review. I am sorry to hear you experienced issues during your stay. I will be speaking with our department heads to ensure your concerns are addressed properly. Thanks again for your business, we look forward to seeing you again soon!

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property would not answer phone to change reservation or cancel. The company could not reach them either. Awful hotel. Scam
Stayed 1 night in May 2024
Response from Carolanne Savage- General Manager on May 21, 2024
William,Thanks for your recent review. Upon researching your reservation, it appears you booked a non-refundable reservation. I would recommend reviewing the cancellation policies prior to making any reservations in the future. We hope you will give us another opportunity. Once again, thanks for your recent review.

6/10 Okay

Arthur, Tallahassee

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The location of this hotel was great very close to a grocery store and several restaurants. Housekeeping is something to be desired. I went out and bought my own cleaning supplies to clean myself. Basically, the only thing they did was make the bed and put new sheets on trash was left from the previous guest along with dishes in the dishwasher.
Stayed 2 nights in May 2024
Response from Carolanne Savage- General Manager on May 21, 2024
Arthur, Thanks for your recent review. We value your feedback and appreciate your business. I am sorry to hear you had some issues during your stay and will be speaking with our housekeeping team so we can address your concerns. Once again, thank you for your feedback and business. We hope you will give us another opportunity in the not-too-distant future.

2/10 Terrible

Kierra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carolanne Savage- General Manager on May 21, 2024
Kierra, So sorry to hear you had issues during your stay. We would love to get additional details so we can correct these issues as soon as possible.

4/10 Poor

Jop

Travelled with family and small children
Last minute change of reservation from a 2 queen bedroom to a king bedroom
Stayed 2 nights in May 2024
Response from Carolanne Savage- General Manager on May 14, 2024
Jop, Thanks for your recent review. After the tornados we had to place multiple rooms out of order since their AC units could not be cooled by our generators. I am sorry that this inconvenienced you and your family. We hope you will give us another opportunity in the not-too-distant future. Thanks again for staying with us. We do appreciate your business and the opportunity to serve you. We look forward to seeing you again soon.

10/10 Excellent

Felexia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this property for Mother’s Day weekend. It was right after the storm in Tallahassee. The hotel only had lights in the lobby, hallways, and elevators. We didn’t have lights or hot water in our room, but it was still a great experience. The staff was very caring and professional. Considering the weather conditions, they put forth the best hotel accommodations. We will be there again regardless.
Stayed 2 nights in May 2024
Response from Carolanne Savage- General Manager on May 14, 2024
Felexia, Thanks for your recent review. We appreciate your business and value your feedback. I am so happy to hear you enjoyed your stay with us and cannot wait to share your kind words with the team. We have been working very hard to ensure everyone in-house during the storms were comfortable. Once again, thank you so much for sharing your experience with me. It means a lot to me and the team. We all look forward to welcoming you back soon. Felexia, Thanks for your recent review. We appreciate your business and value your feedback. I am so happy to hear you enjoyed your stay with us and cannot wait to share your kind words with the team. We have been working very hard to ensure everyone in-house during the storms were comfortable. Once again, thank you so much for sharing your experience with me. It means a lot to me and the team. We all look forward to welcoming you back soon.

10/10 Excellent

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to FSU. We actually experienced a tornado the morning we were leaving. The staff handled the event very well as well as the aftermath. The building alarms worked as they should to notify everyone of danger.
Stayed 1 night in May 2024
Response from Carolanne Savage- General Manager on May 14, 2024
Laura, Thank you for your 5-star review. I really appreciate your kind words and look forward to sharing your feedback with the team. It means a lot to us that you acknowledged everyone's hard work to ensure everyone was safe during the unexpected storms. I am happy to hear you and your family were safe and look forward to seeing you again soon!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Carolanne Savage- General Manager on May 14, 2024
Tyler, Thanks for your 5-star review. We are thrilled to hear you had a great time and cannot wait to see you again soon. Until then, take care and have a wonderful summer.

10/10 Excellent

Mary

Stayed 3 nights in May 2024

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carolanne Savage- General Manager on May 14, 2024
Jeannette,Thanks for your 5-star review. We are so happy to hear you had a great time and cannot wait to see you again soon. Until then, take care and have a wonderful summer.

4/10 Poor

Blanca

Travelled with family
Disliked: Cleanliness, staff & service
Check in 2 hrs past time .
Stayed 2 nights in May 2024
Response from Carolanne Savage- General Manager on May 8, 2024
Hello Blanca,Thanks for your recent review and feedback. Sorry there was a delay in housekeeping. Our team’s number one priority is providing a clean guest room and sometimes there can be delays on busy days. I reached out to you while you were in-house to speak about this issue but didn’t receive a response to my message. We hope you enjoyed the rest of your visit and hope to see you again soon. Until then, take care and have a great day!

6/10 Okay

Bernabe

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was not sufficient for all guests. We went to the breakfast table at 9 AM. The foods were never replenished once empty.. like the sausage ran out, the bacon was very greasy and just broken few pieces left. Even bread ran out and never replenished. The guests who never ate went to the breakfast table with empty trays of sausage, and greasy bacon with only tid bits left. Stayed at room202 for one night on 5/05/2024 and checked out 05/06/2024
Stayed 1 night in May 2024
Response from Carolanne Savage- General Manager on May 8, 2024
Bernabe,Thanks for your recent review. We value your business and appreciate your feedback. Sorry to hear you experienced some difficulties at breakfast. Our team works extremely hard to provide breakfast to hundreds of guests during special event weekends. If you and your family experienced a delay, I apologize. We hope you will give us another opportunity in the not too distant future. Until then, take care and have a wonderful summer.

10/10 Excellent

Jennifer

Stayed 2 nights in May 2024
Response from Carolanne Savage- General Manager on May 14, 2024
Jennifer, Thanks for your 5-star review. We are thrilled to hear you had a great time and cannot wait to see you again soon. Until then, take care and have a wonderful summer.

4/10 Poor

Christopher

Travelled with family
Disliked: Staff & service, amenities
Overall my worst Hyatt experience. At first greeted warmly but room was not ready 30 mins before check in, which is understandable. Came back 2 hours after check in and the room was still not ready yet. The client associate, Tighe, was cold and disinterested to ensure I had a quality check in experience. I was told the hotel was short staffed and could not have the room ready. Additionally, 1 elevator was broken and my room once ready did not have a clean smell. The breakfast was not very good the first day. Upon checking out at 6:15am for an early flight I asked if I could grab a banana or cereal from breakfast and was refused by the same staff member, being told breakfast is not available until 6:30. Left with a cup of coffee and a memory to always avoid this hotel when visiting my child at FSU.
Stayed 2 nights in Apr 2024
Response from Carolanne Savage- General Manager on May 6, 2024
Christopher, Thanks for your recent review. We value your feedback and appreciate your business. I am sorry to hear you had a delay with checking in a few weeks ago. We were in the middle of a housekeeping transition and there were delays that Sunday, so I apologize again. I have addressed your concerns to the front desk, and I can assure you those issues were taken care of by management. I apologize that breakfast was not up to your standards. We rotate our menu daily and try to have fresh and hot foods ready at our designated breakfast hours. It is our hope that you will decide to give us another opportunity in the not-too-distant future. We would love a chance to prove how great of a service we can offer. Until then, take care and have a wonderful summer!

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Apr 2024
Response from Carolanne Savage- General Manager on May 6, 2024
Lindsay,Thanks for your 4-star review. I am happy to hear you had a pleasant stay and look forward to seeing you again soon! Until then, take care and have a wonderful summer.

10/10 Excellent

Jahaira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast. I loved everuthing. The hotel looks new.
Stayed 1 night in May 2024
Response from Carolanne Savage- General Manager on May 6, 2024
Jahaira, Yay! We are thrilled to hear you loved your stay, our breakfast selections and our new hotel. We look forward to many more future visits! Until then, take care and have a wonderful day!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Apr 2024
Response from Carolanne Savage- General Manager on May 6, 2024
Monica, Wow! 5 out of 5! We are so happy to hear you loved your stay and look forward to seeing you again soon! Hurry back!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful large rooms. Property was clean. Very close to College Town and Both FSU and FAMU. Loved the warm chocolate chip cookies!
Stayed 1 night in Apr 2024
Response from Carolanne Savage ~General Manager on May 4, 2024
James,Wow! Thank you for your 5-star review. I am happy to hear that you loved our guestrooms, location, and chocolate chip cookies :-) We look forward to seeing you again soon!

10/10 Excellent

Boardman, Beaumont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel
Stayed 1 night in Apr 2024
Response from Carolanne Savage ~General Manager on May 4, 2024
Boardman, Thank you for your 5-star review. We are so thrilled to hear you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Phillip, Covington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Carolanne Savage- General Manager on May 1, 2024
Phillip, Thanks for your 5-star review. We are so happy to hear you loved your stay and look forward to seeing you again soon.

6/10 Okay

Regina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
They need to deep clean the bathrooms. Specially the toilet
Stayed 1 night in Apr 2024
Response from Carolanne Savage- General Manager on May 1, 2024
Regina, Thanks for your recent review. We value your business and appreciate your feedback. I will share your concerns with our housekeeping team and we all look forward to seeing you again soon.

10/10 Excellent

Ibis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfy rooms also good breakfast!
Stayed 2 nights in Apr 2024
Response from Carolanne Savage- General Manager on Apr 26, 2024
Ibis,Wow! Thanks for your 5-star review. So happy to hear you loved our comfy rooms and breakfast. I look forward to sharing your kind words with the team! We all look forward to seeing you again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carolanne Savage- General Manager on Apr 26, 2024
Steve,Thanks for your 5-star review! We appreciate your business and look forward to seeing you again soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Carolanne Savage- General Manager on Apr 24, 2024
Amanda,Thanks for your 5-star review! The team and I appreciate your feedback and support. Looking forward to seeing you soon!

10/10 Excellent

Tiffany

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Carolanne Savage- General Manager on Apr 24, 2024
Tiffany,Wow! Thanks for your 5-star review. I look forward to sharing your feedback with the team and seeing you again soon!

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carolanne Savage- General Manager on Apr 24, 2024
Carina,Wow! 5 out of 5 stars! Thank you so much. We value you and your business. We all look forward to welcoming you back soon!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carolanne Savage- General Manager on Apr 20, 2024
Tammy,Thanks for your 5-star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Anthony

Liked: Amenities
As advertised. Great location and great service.
Stayed 2 nights in Apr 2024
Response from Carolanne Savage- General Manager on Apr 20, 2024
Anthony,Thanks for your 5-star review. I am happy to hear you found everything to be as advertised and look forward to welcoming you back soon!

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my hotel of choice when traveling to Tallahassee. Excellent.
Stayed 1 night in Apr 2024
Response from Carolanne Savage- General Manager on Apr 20, 2024
Maria,Thank you for your excellent review. I look forward to sharing your insights with the team and celebrating your recent experience. We all look forward to seeing you again soon.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked us in was lovely and helpful
Stayed 2 nights in Apr 2024
Response from Carolanne Savage- General Manager on Apr 20, 2024
Amy,Thanks for your 5-star review. I look forward to sharing your feedback with the team and welcoming you back soon!

8/10 Good

Anildat

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Shower was dirty had soap scum And hair
Stayed 1 night in Apr 2024
Response from Carolanne Savage- General Manager on Apr 12, 2024
Anildat, Thank you for your recent review. I am sorry to hear you experienced issues while staying with us. I will address your concerns with our housekeeping team. We hope you will give us another opportunity in the future.

10/10 Excellent

Bruce, Fort Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Parking was an additional $15
Stayed 1 night in Apr 2024
Response from Carolanne Savage- General Manager on Apr 12, 2024
Bruce,Thanks for your recent review. We are happy to hear you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

George, Fort Lauderdale

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from Carolanne Savage- General Manager on Apr 9, 2024
George, Wow! Thank you for your 5-star review. We are thrilled to hear you found our hotel to be a great place to stay and look forward to welcoming you back soon.

6/10 Okay

Michael

Liked: Staff & service
Breakfast was horrible, silverware dirty Way over priced for you get i paid $400 a night and it a $150 a night hotel at best property is starting to show a lot of wear and tear. wont be coming back any time soon.
Stayed 1 night in Apr 2024
Response from Carolanne Savage- General Manager on Apr 9, 2024
Michael, I am so sorry to hear you experienced issues while staying at our hotel. I will be speaking with our culinary team and addressing your concerns with the team. It is our hope you will give us another opportunity in the future.

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bath could use more towel hangers. Toilet paper holder was crooked and TP kept falling off! Staff was very friendly!
Stayed 3 nights in Apr 2024
Response from Carolanne Savage- General Manager on Apr 9, 2024
Anita, Thank you for your recent review. We value your feedback and appreciate your business. Sorry to hear there was issues with your toilet paper holder, I will create a work order and alert our engineering team. We hope you will give us another opportunity in the not-too-distant future. Until then, take care.

10/10 Excellent

Beniaah, Middleburg

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my family had a great time plus our dog.
Stayed 2 nights in Apr 2024
Response from Carolanne Savage- General Manager on Apr 9, 2024
Beniaah, Thank you for your 5-star review. I am so happy to hear the entire team including the puppy, enjoyed your stay. We look forward to welcoming you all back in the not-too-distant future.