4/10 Poor
Verified traveller
Travelled with partner
Sep 14, 2019
Disliked: Staff & service, amenities, property conditions & facilities
to start off with we arrived to find no record of our booking of 3 nights which we had made months in advance and all the villas were booked out. we got sent to their sister motel up the road which was ok but disappointing we didn’t get our villa. we rang expedia and they contacted villa puspa to see what happened, we were told we will get a villa for 2 nights out of three nights we had booked. so we went back the next day and we were put in a different villa (upgrade to 2 bedroom as our 1 bedroom was unavailable but was told we can only stay one night then return to sister motel. then the next morning we were told our 1 bedroom villa was suddenly available to us for the last night ! between the 2 villas we stayed in we were rather disappointed . some of the lights didn’t work, some flickered .the toilets were very loose and weren’t cemented to the floor so there was a gap and smelt very bad of sewerage. The sink in one villa must empty in to something in the cupboard underneath the sink and it overflowed and flooded the kitchen.the cupboards didn’t close properly,the shower in one villa was broken and we had to use twist ties to hold the shower rose in position otherwise it kept falling down. some of the glass sliding doors we couldn’t open as the key had been broken in the lock…the list goes on. we have been to Bali twice and we understand a few things to be under par in each motel we stay in but villa puspa was the worst. The staff were lovely people, meals were good,
Verified traveller
Stayed 3 nights in Sep 2019