Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Check availability

Reviews of Comfort Inn & Suites Syracuse-Carrier Circle

2.5 out of 5
Comfort Inn & Suites Syracuse-Carrier Circle
6491 Thompson Rd, Syracuse, NY

Reviews

7.8

Good

Rating 10 - Excellent. 112 out of 271 reviews" "
Rating 8 - Good. 71 out of 271 reviews" "
Rating 6 - Okay. 47 out of 271 reviews" "
Rating 4 - Poor. 16 out of 271 reviews" "
Rating 2 - Terrible. 25 out of 271 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Frances

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms are unkept. Bathrooms were not properly cleaned. Hair and soap scum was all over the tub. Beds were either significantly high or too low in alignment to the room floors. Dust was on the surface of all room items (i.e. phone, TV., lamps, etc). Carpet was not vacuumed or cleaned. Overall, we were dissatisfied with our stay.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in May 2024
Response from Aubrey on May 21, 2024
Thank you for your review!

8/10 Good

Lesley

Travelled with partner
Liked: Staff & service
Disliked: Amenities
needs improvement
Stayed 2 nights in May 2024
Response from Aubrey on May 21, 2024
Thank you for your review!

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly, but facility is old and run down. Two adults there two nights, and room was not serviced and only towels for one person. Had to get additional towels for second person. Outside door you had to aggressively put your shoulder into it to get the door to open. It would likely be a problem for elderly people or children. Not horrible, but a bit rough for the price.
Stayed 2 nights in May 2024
Response from Aubrey on May 21, 2024
Thank you for taking the time to review your recent stay with us, we truly value the feedback. We will work hard to resolve the issues you've mentioned, and we hope to have the opportunity to host you again in the future!

2/10 Terrible

Gurpreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aubrey on May 21, 2024
I'm so sorry to hear you didn't enjoy your stay with us. Thank you for taking the time to write a review, I do hope you'll give us another shot in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aubrey on May 21, 2024
Thank you for your review!

6/10 Okay

robert

Travelled with family
Liked: Staff & service
The room was fine but the property itself was tired and showing its age. The gym was very disappointing. Front desk staff were very helpful and friendly.
Stayed 1 night in May 2024
Response from Aubrey on May 21, 2024
Thank you for your feedback on your recent stay. I've passed your compliments on to our team, and we're reviewing the issues you experienced so that we can correct them for the future!

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It literally is a cottage in the middle of a field. Beautiful, quite and fits our needs perfectly
Stayed 1 night in May 2024
Response from Aubrey on May 21, 2024
Thank you for your review!

4/10 Poor

heidi

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The window was cracked all the way across in my room. by elevator glass was cracked too. floors and walls were not clean or the bathroom. the furniture looks newer so made thw roomnot completely terrible.
Stayed 1 night in May 2024
Response from Aubrey on May 21, 2024
Thank you for taking the time to bring your concerns to our attention!! We have reviewed the issues you experienced during your stay and will work to correct them for the future.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Asked for top floor. Got 2nd of 4 floors. Asked for extra key card. Did not get extra key. Room is fine. Hope there is not someone noisy above us tonight.
Stayed 1 night in May 2024
Response from r on May 15, 2024
Thank you for your feedback. I am sorry that you did got top floor but we do not have rooms with two queen beds on the top floor. We are not always able to accommodate noted requests, but we try our best.

2/10 Terrible

Colleen

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, staff stole money, rude at desk, double charged me for two nights and would not accept Veterans Discount. People running thru the halls, slamming doors, had to ask for room to be cleaned and nathroom as well. Had to ask frint desk for towels. Two towels for three people. No cable. Burds living in walls.
Stayed 6 nights in May 2024
Response from R on May 15, 2024
Hi Colleen - thank you for your feedback. We can not apply a discount on top of a discounted rate. We only apply one discount per booking.

6/10 Okay

Joanne

Liked: Staff & service
Disliked: Property conditions & facilities
people were nice- but facility was not clean.
Stayed 2 nights in May 2024
Response from Aubrey on May 13, 2024
Thank you for your review. I really appreciate the feedback. It is only with feedback like this from our guests that we can continue to grow and improve. I do hope we have the opportunity to properly host you again in the future.

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down property. Mold
Stayed 1 night in May 2024
Response from Aubrey on May 13, 2024
Thank you for your review. I'm sorry to hear you didn't enjoy your stay and appreciate the feedback.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, decent breakfast. Perfect for a quick overnight
Stayed 1 night in May 2024
Response from G.M: Sonai Shaqir on May 12, 2024
Dear Madeline.Thank you very much for taking the time and complete our online survey. We are glad to know that you had a great experience with us. Your feedback about satisfactory stay is important to us, and the backbone of our success. Hope to see you again soon. Thank you.

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and very comfortable.
Stayed 1 night in May 2024
Response from G.M: Sonai Shaqir on May 12, 2024
Dear Liliana. Thank you very much for taking the time and complete our online survey. We are glad to know that you had a great experience with us. We are thrilled to know that you had a great experience with us. Your feedback about clean & comfortable is important to us, and the backbone of our success. Hope to see you again soon. Thank you.

10/10 Excellent

Derek

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheerful and efficient staff. Made my cat and me feel welcome and at ease. Room was not fancy, but clean, spacious, and well-appointed. Bed very comfortable. Very quiet. A nice discovery right off the Thruway.
Stayed 1 night in May 2024
Response from G.M: Sonai Shaqir on May 11, 2024
Dear Derek..We are thrilled to know that you had a great experience with us. We sincerely appreciate and value your feedback as velum is important to us. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon when you travel to Syracuse.

6/10 Okay

Dana

Travelled with family
Disliked: Staff & service
There were several things in the room in disrepair and service to address them took a while. In the end, they weren't able to correct them.
Stayed 1 night in May 2024
Response from Aubrey on May 13, 2024
Thank you for taking the time to let us know about your recent stay. I'm so sorry that we weren't able to correct the issues you experienced immediately. I do appreciate you letting me know so that we can work harder to do so in the future.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Comfy bed 😴
Stayed 1 night in May 2024
Response from G.M: Sonai Shaqir on May 11, 2024
Dear Brianna. We would like to thank you for taking the time to complete our online survey. We are glad that you enjoy you're staying with us, and you like our hotel. Your satisfaction is our first priority.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Sonia ShqairComfort Inn & Suites Syracuse-Carrier Circle

8/10 Good

Soon Jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and quiet. Did not like that the curtains won't close all the way. The room could not be made dark because the black out curtains were fixed to close partially. The lights outside during the night made out room too bright.
Stayed 2 nights in May 2024
Response from Aubrey on May 13, 2024
Thank you for taking the time to let us know about your recent stay. I appreciate you bringing your concerns about the blackouts to our attention. We have corrected that issue in your room so that another guest doesn't have the same experience. I do hope to see you again in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from G.M: Sonai Shaqir on May 12, 2024
Dear Mary.Thank you very much for taking the time and complete our online survey. We are glad to know that you had a great experience with us. Your feedback is important to us and the backbone of our success. Hope to see you again soon. Thank you.

4/10 Poor

Vanessa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here. You’ve been forewarned. This hotel is old, dirty, dingy, and extremely low quality. We checked into our room and found hair in the beds, the bathroom had not been cleaned, the surfaces had some residue on them. It was disgusting. I was going to check out for a better hotel, but when I bought it to the front desk, she offered to change the room. The second room was 1 step above the first, but not by much. The whole first floor smells like smoke even though this is a smoke free facility. If you don’t care about cleanliness, then this is a great cheap, dirty hotel otherwise, skip the headache.
Stayed 2 nights in May 2024
Response from Aubrey on May 13, 2024
Thank you, Vanessa, for sharing your recent experience at our property with us. I am so sorry to hear that you didn't enjoy your stay and I appreciate you bringing your concerns to my attention so that my team and I can work to correct them for the future!

4/10 Poor

Aline

Disliked: Cleanliness, property conditions & facilities
The receptionist was very accommodating and helpful, but the rooms were dirty and the smell was awful.
Stayed 1 night in May 2024
Response from Aubrey on May 13, 2024
I'm so sorry to hear that you didn't enjoy your stay with us. I do appreciate the feedback as it's only with feedback from our guests that we can continue to grow. I do hope we have another opportunity to host you in the future!

6/10 Okay

Dawn

Liked: Staff & service
The food was ok
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on May 4, 2024
Dear Dawn.Thank you for taking the time and complete our online survey. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lots of shouting and door slamming at night. Hotel was not easy access from Hwy 81. Bed was very comfortable.
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on May 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.On behalf of our entire team, I would like to apologize for the noise. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Naim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on May 4, 2024
Dear Naim..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.We are thrilled to know that you had a great experience with us. Guests' satisfaction is our first priority. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again.

10/10 Excellent

sonal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are big and clean bathrooms are very big .we were surprised by the big room and bathroom size. Staff is friendly and helpful. I would recommend this place.
Stayed 3 nights in Apr 2024
Response from G.M: Sonai Shaqir on May 4, 2024
Dear Sonal. Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. We sincerely appreciate and value your feedback as a value guests. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Amy E

Travelled with partner
Disliked: Cleanliness
The beds were comfortable and the shower was nice. Cleaning service was only offered every other day, the hallways were never vacuumed (same french fry on the carpet for 4 days) and the walls were very thin. The staff was generally pleasant but wholly uninterested in anything but the bare minimum. The price was good though.
Stayed 5 nights in Apr 2024
Response from G.M: Sonai Shaqir on May 4, 2024
Dear Amy..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.On behalf of our entire team, I would like to apologize for hallways uncleanliness. The necessary measures were taken of follow up on this issue and prevent its recurrence. We hope for an opportunity to properly host you in the future.

6/10 Okay

Charlene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bathroom wasn’t clean
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on May 3, 2024
Dear Charlene..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. I apologize for any confusion over the bathroom uncleanliness ! Thank you for letting us know so that we can work on training our HK team to pay mor attention. We hope to see you again .

8/10 Good

Julie, Dekalb Junction

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight stay before going to the airport.
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on May 3, 2024
dear Julie.Thank you very much for taking time and complete our online survey. We are happy that you love your stay with us. Your feedback is very important to us as it is the only way we can continue to grow and improve! I hope to see you again soon!

8/10 Good

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 3 nights in Apr 2024
Response from GM, Sonia shqair on Apr 25, 2024
Dear Carlton.Thank you for you feedback. We glad that you enjoy your stay with us. Looking forward to seeing you again.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Was in Syracuse for a concert at JMA Wireless Dome, just needed a basic but clean and convenient place to crash. This was perfect. Left the car in the lot out front and ten minute Uber to downtown, staff was very friendly during check-in/out, room was very clean, hotel was quiet and safe, breakfast looked like nothing special but we weren't choosing this hotel for the breakfast. Met or exceeded all expectations.
Stayed 1 night in Apr 2024
Response from GM, Sonia shqair on Apr 25, 2024
Dear Todd.Thank you very much for your feedback. We are thrilled to know that you had a great experience with us. I share your feedback with my staff we all thank you for your kind words. Your feedback is the backbone of our success.Looking forward to seeing you again.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the evening of the Springsteen concert. We enjoyed our stay, however the room had a bad smell of smoke. The room was recently painted, but needs to be aired out for awhile. Otherwise, it was good.
Stayed 1 night in Apr 2024
Response from Aubrey on Apr 23, 2024
Thank you for taking the time to let us know about your recent stay. It is only with feedback like this from our guests that we can continue to improve. I do hope we see you again on your next trip to Syracuse!

2/10 Terrible

Dominique

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Asked a 100$ deposit. Never experienced this in my whole life and I am 67. Not sure I will be credited back. Will see in a few days. The first room we were given did not have heat and AC. The rad was was almost off the wall. From the outside the building looks abandoned. We took pictures. There is a window without glass and part of it is blocked with plywood! Filthy windows and doors. The 2nd room was ok. The roof at the main entrance was falling apart. The hotel felt creepy! A first for us. Pictures can be provided!
Stayed 1 night in Apr 2024
Response from Aubrey on Apr 23, 2024
Please accept my apologies for the issues you experienced during your recent stay with us. We truly value your feedback as it's only with feedback like this that we can continue to improve. I'd be happy to further discuss your concerns with you if you'd like to provide more details, please reach out to me directly at the hotel.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed to see a Springsteen concert at the Carrier Dome. Very nice room - we enjoyed our stay.
Stayed 1 night in Apr 2024
Response from GM, Sonia shqair on Apr 20, 2024
Dear Sherry..Thank yo very much for taking time and complete our online survey and sharing your feedback with us. We are thrilled to know that you had a great experience with us. Your feedback is important to us and backbone of our success. Looking forward to seeing you again.Thanks.

4/10 Poor

James

Stayed 1 night in Apr 2024
Response from Aubrey on May 13, 2024
Thank you for your review. I'm sorry to hear you didn't enjoy your stay and appreciate the feedback.

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on May 11, 2024
Dear Rachel. We would like to thank you for taking the time to complete our online survey about our staff & room condition. We are glad that you enjoy your staying with us. Your satisfaction is our first priority. Also, Feedback from value guest as you are very important to us, and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Sonia ShqairComfort Inn & Suites Syracuse-Carrier Circle

8/10 Good

Steven

Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on May 12, 2024
Dear Steven.Thank you very much for taking time and complete our online survey. We are happy to know that you like your stay with us. We look forward to seeing you again. Thank you.

6/10 Okay

Charlene

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aubrey on Apr 20, 2024
I'm so sorry to hear that you didn't enjoy your stay with us. We would be happy to chat with you to hear the details of your stay so that we can work to improve issues for the future. Thank you for sharing your experience with us. We do hope to host you with a much more enjoyable stay in the future!

6/10 Okay

Alexis

Stayed 2 nights in Feb 2024
Response from Aubrey on May 13, 2024
Thank you for the review. We hope to have another opportunity to host you in the future!

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aubrey on Apr 23, 2024
Thank you for your review!

8/10 Good

Olurotimi

Stayed 2 nights in Mar 2024
Response from G.M: Sonai Shaqir on May 4, 2024
Dear Olurotimi..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.We are happy to know that you enjoyed your stay with us. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Looking forward to seeing you again.

2/10 Terrible

Josie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in, front desk staff was extremely friendly and efficient. But you’re getting what you paid for. The room provided was not cleaned from the prior guests (we checked in at 9pm). Meh at best for one night. Pay the extra, stay elsewhere.
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on Apr 14, 2024
Dear Josie.. Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.We would like to thank you for the kind words about our staff. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issue you had with the cleanliness, we will be sure to look into that.We hope for an opportunity to properly host you in the future.

8/10 Good

Jean

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Was a nice hotel for an overnight however some cleanliness issues would have probably convinced me to leave if this was for a few days. Beds and pillows were comfortable. Our bathroom was massive and appreciated even though this was we’re most of the cleanliness issues arose. Probably would not go back.
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on Apr 14, 2024
Dear Jean.. Thank you for taking the time to fill out our online survey with such positive feedback! Your feedback is important o us. n behalf of our entire team, I would like to apologize for failing to exceed your expectations with cleanliness issues. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on Apr 14, 2024
Dear Robert..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. Look forward to seeing you again.

10/10 Excellent

Bill

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on Apr 14, 2024
Dear Bill...Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. Guest satisfaction is our first priority. Look forward to seeing you again.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great job by all staff
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on Apr 14, 2024
Dear Anthony...Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Syracuse-Carrier Circle and the services we provide for our valued guest as you. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Thank you again.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was good Needs update on something
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on Apr 14, 2024
Dear Carolyn...Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Looking forward to seeing you again.

8/10 Good

Tom

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Staff were nice and helpful. Hotel is fine. Surprisingly close to downtown, shopping and restaurants but not in the middle of everything. Good place for smaller dogs… fee. Not unreasonable. No complaints. Not a fancy new hotel but overall good. Breakfast wasn’t bad. Happy with our stay.
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on Apr 14, 2024
Dear Tom.. Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Syracuse-Carrier Circle and the services we provide for our valued guests. We are so glad you enjoyed your stay. Our location close to the USA Destiny, Airport, Unveracity, Dome. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Christopher

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from G.M: Sonai Shaqir on Apr 14, 2024
dear Christopher.. We would like to thank you for taking the time to complete our online survey.Guest satisfaction is our first priority. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Tracy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sonia-front desk manager was wonderful. Breakfast was a buffet with eggs, sausage, yogurt, bagels, muffins and Belgian waffles. The young man serving breakfast was very respectful and aimed to please. Our room was clean, however, the common areas of the hotel were visibly dirty (arms of chairs in the lobby) and the storage areas on the second floor (doors were left open and carpet was filthy). The location was inconvenient. Located on a busy highway, you couldn't walk anywhere.
Stayed 1 night in Apr 2024
Response from G.M: Sonai Shaqir on Apr 14, 2024
Dear Tracy..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.We sincerely appreciate and value your feedback. Your compliments has-been shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. For the issue that you munch to us I would like to apologize for that, and our team did correct all that immediately. looking forward to seeing you again.Thank you.