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Reviews of Quest Liverpool

4.5 out of 5
Quest Liverpool
39 Scott Street, Liverpool, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 236 out of 535 reviews" "
Rating 8 - Good. 183 out of 535 reviews" "
Rating 6 - Okay. 55 out of 535 reviews" "
Rating 4 - Poor. 34 out of 535 reviews" "
Rating 2 - Terrible. 27 out of 535 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aaron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property and helpful staff. Unfortunately the rooms are a bit noisy, in particular the regular police/ambulance sirens throughout the night come through the single glazed windows quite clearly.
Stayed 1 night in May 2024

8/10 Good

Penh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Quest Liverpool on May 17, 2024
Hi Penh,Thank you for leaving a review at Quest Liverpool, our main goal is to make your stay effortless and as comfortable as possible. We hope you enjoyed the convenience of the self-contained apartment. Hope to welcome you back!Kind RegardsQuest Liverpool

10/10 Excellent

Archena

Stayed 2 nights in Apr 2024

10/10 Excellent

Verga

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quest Liverpool on May 2, 2024
Thank you Verga for taking the time to rate our property Quest Liverpool 5/5! Hope to welcome you back soon!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff on check in, but dining options in the area seem limited…
Stayed 2 nights in Mar 2024
Response from Quest Liverpool on Apr 12, 2024
Thank you for your review - it was lovely to hear that our Team was friendly!

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Megan

Travelled with group
We had 2 rooms booked for 2 family groups. We had early access to 1 room which was helpful but didn’t get access to the other room until 3.20 which was stressful as we we’re trying to get a train at 3.30 & had to change plans. Bed was super comfy but curtain didn’t fully close to morning sun straight in to room was frustrating.
Stayed 1 night in Feb 2024
Response from Quest Liverpool on Feb 28, 2024
Dear Megan,Thank you for choosing to stay at Quest Liverpool and taking the time to provide feedback about your experience. I will be sure to pass on your wonderful comments to the team.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect.I have discussed your feedback with our housekeeping team to ensure that such issues do not recur.I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest Liverpool.Kind RegardsQuest Liverpool

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, room comfort
Great Hotel, pity about the town it’s in!
The hotel was great, room was modern and had all amenities. Bed was comfy and warm.
Stayed 1 night in Feb 2024
Response from Quest Liverpool on Feb 19, 2024
Dear Stephen,Thank you for taking the time to share your experience. We are glad that you had an awesome stay, enjoying our rooms and location.We hope to see you again soon at Quest Liverpool. Warm Regards,Quest Liverpool

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
Wasn't aware I had to pay for parking. Bond wasn't returned immediately Room stunk from someone's cooking
Stayed 1 night in Feb 2024
Response from Quest Liverpool on Feb 19, 2024
Dear Guest, Thank you for choosing to stay at Quest Liverpool and taking the time to provide us your feedback. We sincerely apologise that you are unhappy with regards to the security bond. We have released security bond after your departure, as per bank it usually takes 3-5 banking days for it to be available back on your account. Please note that it is a standard hotel industry practice that most hotels request for preauthorization at the time of check in. Once apologies for any inconvenience this may have caused.Warm Regards, Quest Liverpool

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, good natural light no weird odurs or smells
Stayed 1 night in Feb 2024
Response from Quest Liverpool on Feb 19, 2024
Dear Steven,Thank you for taking the time to share your experience. We are glad that you had an awesome stay, enjoying our rooms and location. We hope to see you again soon at Quest Liverpool. Warm Regards,Quest Liverpool

10/10 Excellent

Mahmood

Liked: Cleanliness, property conditions & facilities
I like the location , price , friendly,
Stayed 4 nights in Jan 2024
Response from Quest Liverpool on Feb 9, 2024
Dear Mahmood,Thank you for taking the time to share your experience. We are glad that you had an awesome stay, enjoying our rooms and location. It is always wonderful to receive positive feedback, especially when it highlights how helpful our staff strive to be. We hope to see you again soon at Quest Liverpool. Warm Regards,

10/10 Excellent

Violeta

Stayed 1 night in Feb 2024

10/10 Excellent

Chantelle

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Quiet and very comfortable. Great location with a short walk to the station with great food options nearby.
Stayed 1 night in Jan 2024
Response from Quest Liverpool on Jan 10, 2024
Dear Nathan,Thank you for choosing to stay at Quest Liverpool. We appreciate you taking the time to share your feedback and 5/5 Rating. We are pleased to know that you like our apartment facilities and location of the property. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,

8/10 Good

Ceinwen

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Marc

Travelled with family, Business traveller
Well I asked for a room with 2 beds on the site there’s a option for 1 bed or 2 I click 2 the next day they called to confirm which was good , when I arrived there was only one so I went to reception and the lady said it was 2 single beds put together so I needed to pull back the sheets there is a zip in the middle I had to pull the zip and separate into 2 beds only problem we didn’t have sheets for 2 beds which later they put at the door and I had to make it myself and only 1 blanket which I thought was tuff considering $185 a night the room was very hot and small only 30 square so for the price and service I don’t recommend I was also asked to pay a $200 deposit and the lady said 3 to 5 working days after the stay but I give them my money straight away
Stayed 4 nights in Nov 2023
Response from Quest Liverpool on Dec 11, 2023
Dear Marc, Thank you for taking the time to review on your recent stay here at Quest Liverpool. Please accept our apologies for the aspects of your stay that were not as you had expected. We apologies for the inconvenience, please note that it is a standard hotel industry practice that most hotels request for preauthorization at the time of check in. Once apologies for any inconvenience this may have caused. Hope you will choose to stay with us again at Quest Liverpool. We appreciate your feedback and will use it to help us improve where we can. Kind Regards,

4/10 Poor

Kathryn

Disliked: Cleanliness, property conditions & facilities
The property bills itself as non smoking. Both of the rooms we booked reeked of cigarette smoke and mold. The sliding glass doors were left opened upon arrival to air out the rooms and ashtrays were on the balcony tables. For a hotel property that bills itself as smoke free, it was the opposite. Area is very unsafe, public intoxication, adult entertainment stores everywhere, sketch people loitering. We ended up paying for 2 nights, 2 rooms and stayed 1 hour. The property refuses even a partial refund. If you say your smoke free then do that minimum!
Stayed 2 nights in Oct 2023
Response from Quest Liverpool on Dec 11, 2023
Dear Kathryn,Thank you for choosing to stay at Quest Liverpool and taking the time to provide feedback about your experience.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect.I have discussed your feedback with our housekeeping team to ensure that such issues do not recur.I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest Liverpool.Kind Regards

8/10 Good

Leaoa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Arunkumar

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very accommodative staff
Stayed 1 night in Nov 2023
Response from Quest Liverpool on Nov 13, 2023
Dear ArunKumar, Thank you for taking the time to share your experience. We are glad that you had an awesome stay, enjoying our rooms and location. It is always wonderful to receive positive feedback, especially when it highlights how helpful our staff strive to be. We hope to see you again soon at Quest Liverpool. Warm Regards,

4/10 Poor

Adinarayana

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Fishy smell as you come out of elevator.and Room service during our stay
Stayed 2 nights in Nov 2023
Response from Quest Liverpool on Nov 13, 2023
Dear Adinarayana, Thank you for taking the time to review on your recent stay here at Quest Liverpool. Please accept our apologies for the aspects of your stay that were not as you had expected. Please also note daily service is not provided on Sundays however it can be schedule upon request. We appreciate your feedback and will use it to help us improve where we can.Hope to welcome you back at Quest Liverpool again soon. Warm Regards,

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
It was great
Stayed 3 nights in Oct 2023

8/10 Good

PETER

Business traveller
Liked: Amenities
Car park is a bit tight but very secure.
Stayed 1 night in Oct 2023
Response from Quest Liverpool on Oct 30, 2023
Dear Peter, Thank you for your feedback on recent stay with Quest Liverpool, we are glad you found the location of our property to be desirable for your needs in Liverpool. We look forward to seeing you at Quest Liverpool again soon. Warm Regards,

10/10 Excellent

Nurullah

Stayed 1 night in Oct 2023

10/10 Excellent

Nurullah

Stayed 1 night in Oct 2023

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, property conditions & facilities
Restaurants close Parking easy Clean room Would stay again
Stayed 1 night in Oct 2023
Response from Quest Liverpool on Oct 24, 2023
Dear Louise,Thank you for your 4/5 Rating and sharing your experience. We were pleased to read your comments and are happy to know that you have enjoyed your recent stay at Quest Liverpool. We look forward to welcoming you to Quest Liverpool again in the near future.Warm Regards,

10/10 Excellent

Paul

Stayed 1 night in Oct 2023

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 5 nights in Sep 2023

10/10 Excellent

Jennifer

Stayed 21 nights in Sep 2023

8/10 Good

Craig

Stayed 1 night in Sep 2023

10/10 Excellent

Pelasia

Best location
Stayed 1 night in Aug 2023

10/10 Excellent

Leena

Stayed 4 nights in Aug 2023

10/10 Excellent

Sudesh

Stayed 2 nights in Aug 2023

10/10 Excellent

Aliti

Travelled with family
Liked: Cleanliness, property conditions & facilities
Scary scenario on Friday night, when we heard the Fire evacuation order to vacate the building @2200hrs due to ? Fire in level 2 .
Stayed 1 night in Aug 2023

10/10 Excellent

stuart

Liked: Cleanliness, property conditions & facilities
Staff we re lovely ,rooms had plenty of facilities 😃
Stayed 3 nights in Jul 2023

10/10 Excellent

Shariff

Stayed 1 night in Jul 2023

8/10 Good

Dang

Stayed 5 nights in Jul 2023

10/10 Excellent

Gursevak, Narre Warren South

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Jul 2023
Response from Quest Liverpool on Jul 20, 2023
Dear Gursevak, Thank you for choosing to stay at Quest Liverpool. We appreciate you taking the time to share your feedback and 5/5 Rating. We are pleased to know that you like our apartment facilities and location of the property. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,

10/10 Excellent

Rossi

Business traveller
Liked: Cleanliness
Easy check in, clean room, accessible
Stayed 1 night in Jul 2023
Response from Quest Liverpool on Jul 13, 2023
Dear Rossi,Thank you for your 5/5 Rating and sharing your experience. We were pleased to read your comments and are happy to know that you have enjoyed your recent stay at Quest Liverpool. We look forward to welcoming you to Quest Liverpool again in the near future. Warm Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Make sure you don't get an adjoining room
TV had no sound and remote was broken and very difficult to change channel. Tried controls on tv and could change channel but still no sound. AC settings were also dodgy, had it on heat and 27 and was still blowing cool air all night long. And the couple next door, oh my goodness. I think she needed to hang a red light out the front. Was very noisey all night!!!!!!!!! Definitely make sure you don't have the room with the connecting door, it DOES NOT block sound AT ALL.
Stayed 1 night in Jul 2023
Response from Quest Liverpool on Jul 13, 2023
Dear Guest, Thank you for taking the time to leave feedback about your recent stay at Quest Liverpool. I am disappointed to hear about your experience. I have passed on your feedback to our Hotel Manager who will address this matter with Maintenance team to ensure our high standards are continuously met. We hope you give us another opportunity in the future. Warm Regards,

6/10 Okay

Owen

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are modern and very clean..the area( Liverpool) is not exactly wonderful, but it's easy forgotten once inside....a warning about the paid underground parking.... terrible... all the staff are friendly....all ok , except for the parking
Stayed 1 night in Jul 2023
Response from Quest Liverpool on Jul 13, 2023
Dear Owen,Thank you for taking the time to submit feedback on your recent stay with Quest Liverpool. Our team was pleased to read that you enjoyed your stay. We apologise for the inconvenience regarding parking fee, our hotel parking charges are in line with all hotels located in Liverpool CBD and are applied due to having limited car parking on site. We look forward to welcoming you to Quest Liverpool again in the near future. Warm Regards,

10/10 Excellent

Tonu

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love about everything just one problem is the car park is not enough...
Stayed 1 night in Jun 2023
Response from Quest Liverpool on Jul 13, 2023
Dear Tonu, Thank you for your 5/5 Rating and sharing your experience. We were pleased to read your comments and are happy to know that you have enjoyed your recent stay at Quest Liverpool. We look forward to welcoming you to Quest Liverpool again in the near future.Warm Regards,

6/10 Okay

Harold

Stayed 1 night in Jun 2023

10/10 Excellent

vijender, NUDGEE

Liked: Cleanliness, amenities, property conditions & facilities
Property is good. Location is bad
Stayed 1 night in Jun 2023
Response from Quest Liverpool on Jun 26, 2023
Dear Vijender, Thank you for your 5/5 Rating and sharing your experience. We were pleased to read your comments and are happy to know that you have enjoyed your recent stay at Quest Liverpool. We look forward to welcoming you to Quest Liverpool again in the near future. Warm Regards,

10/10 Excellent

Kristen

Stayed 1 night in Jun 2023

10/10 Excellent

Greg

Stayed 3 nights in Jun 2023

8/10 Good

CATHERINE

Stayed 2 nights in May 2023

8/10 Good

Carl

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff body odour
Stayed 5 nights in May 2023
Response from Quest Liverpool on Jun 5, 2023
Dear Carol, Thank you for the feedback. Feedback has been noted and passed onto hotel manager. Hope that you will give us another opportunity to display our true hospitality in future and look forward to having you stay with us again. Regards,

8/10 Good

Russ

Liked: Cleanliness, amenities, property conditions & facilities
The Quest was very close to the reception centre that we attended which was very good. Coffee cafes close by. Good location.
Stayed 2 nights in May 2023
Response from Quest Liverpool on Jun 5, 2023
Dear Russ, Thank you for your 4/5 Rating and amazing review. We were pleased to read your comments and are happy to know that you have enjoyed your recent stay at Quest Liverpool. We look forward to welcoming you to Quest Liverpool again in the near future. Warm Regards,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness
Nice hotel and clean room it was just the surrounding area of the hotel. Didn’t feel like a safe area to come back to after attending a weeding in a near by suburb.
Stayed 1 night in May 2023
Response from Quest Liverpool on May 30, 2023
Dear Robert, Thank you for your 4/5 Rating and review. We were pleased to read your comments and are happy to know that you have enjoyed your recent stay at Quest Liverpool.Warm Regards,