The front desk staff and maintenance people were outstanding. Unfortunately, there were a number of important short comings. First, we were given a room with a balcony with a terrible view which included a very old run down building right next to the balcony area. Second, the tv and telephone didn't work. Third, there was a fowl smell coming from the washer and dryer closet. Fourth, there were flies coming out of the shower drain. Fifth, the room required structural repairs which including a shower head that was not working properly. Although the cleaning staff came only once during our stay the room generally felt unclean. The staff did manage to sort things out so we can stay there comfortably enough, athought the tv chromecast never did work. Overall very disappointing for a hotel supposedly rated a 4 .