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Easy after hours (5pm) check-in and early check-out. I assume prices were hiked up due to the UTMB event in Katoomba, but still the room we got for $667/night was definitely not worth that kind of money.
Evert
Stayed 1 night in May 2024
Response from Robert on May 26, 2024
Thank you for your time leaving your feedback.We will take your concerns onboard to better appeal the majority of our customers.The Leura Gardens Resort team
A bit overpriced for what feels a bit like an upmarket motel rather than a hotel. Rooms, service, breakfast all excellent - would have been excellent all round at about $100/night less than what we paid.
Very clean. Everything you need in the room. Modern. Great hot shower. Lovely grounds. The included in the price continental breakfast was all we needed for a great start to the day.
Melinda
Stayed 1 night in May 2024
Response from Robert on May 7, 2024
Thank you, Melinda!Your feedback helps us to better understand the needs of all our guests.The Leura Gardens Resort team
6/10 Okay
Martin Quang
Travelled with family
May 3, 2024
Liked: Cleanliness, staff & service, amenities
so so
Martin Quang
Stayed 2 nights in Apr 2024
Response from Robert on May 7, 2024
Dear Martin,Thank you for your feedback and would love to hear further details.The Leura Gardens Resort team
8/10 Good
Anyhony
Travelled with partner
Apr 26, 2024
Liked: Cleanliness, staff & service
Basic breakfast. We were expecting more at breakfast. No staff to be found at breakfast facility.
Anyhony
Stayed 1 night in Apr 2024
Response from Robert on Apr 29, 2024
Thank you for your feedback, Anyhony.We have continental breakfast included in the room rate and a la carte breakfast on the day. We strive to better our service and we value your time letting us know.The Leura Gardens Resort
Three bottles in the bathroom, only shampoo is available. Body wash and hair conditioner bottles were all empty.
Zongbai
Stayed 1 night in Apr 2024
Response from Robert on Apr 29, 2024
Dear Zongbai,I am very sorry about your experience and please note that this may be an isolated case and we apologise for the oversight.The Leura Gardens Resort
Was there with my 4 year old granddaughters and their parents and they loved the cubby and the games room. The grounds are spacious and well cared for. They had a double room with their parents which was very convenient. The breakfast was plentiful and served in a lovely room
Jennifer
Stayed 2 nights in Apr 2024
Response from Robert on May 7, 2024
Dear Jennifer,We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again.The Leura Gardens Resort team
We loved that the family room actually had two separate rooms. The rooms are lovely and dark with the blockout curtains and no noticeable road noise. The surrounding gardens and cubby house were a lovely addition to the venue. Ample continental breakfast options however during the school holidays it does get busy so the limited tables fill up around 8am.
Tara
Stayed 2 nights in Apr 2024
Response from Robert on May 7, 2024
Dear Tara,We appreciate your feedback, and we agree about the challenges we face when everyone decides to come at once for breakfast which we unfortunately have any control over, but we will think of a better way to address this matter.The Leura Gardens Resort team
6/10 Okay
Alyse
Travelled with partner
Apr 21, 2024
Liked: Staff & service
THe office is NOT open after hours and since our magnetized key stopped working that was an issue.
Alyse
Stayed 1 night in Apr 2024
Response from Robert on May 7, 2024
Dear Alyse,We are very sorry to hear about your key and we always inform all our guests about pour opening hours. I do hope that you keys were rectified immediately during yoiur stay.Thank you for your feedback.The Leura Gardens Resort team
Even though you offer "Free Breakfast"
They still charge for hot breakfast?
Screen door to Balcony get "Stuck"
I Paid extra for Balcony,
But after I went in, having coffee on Balcony 3pm
Gardener come and blow leaves around,
Dusty and Smelly
Erez
Stayed 1 night in Apr 2024
Response from Robert on May 7, 2024
Dear Erez,Thank you for your time. All rooms booked include continental breakfast which is advertised on our website, and a la carte for any hot breakfast is an additional option for any of our in-house guests.We pride ourselves with our manicured gardens and we are sorry to hear that you were disturb by our gardener. We will be more cautious when our guests are enjoying themselves in the balcony and will immediately cease any maintenance needed when possible.The Leura Gardens Resort team
6/10 Okay
Kerrin
Travelled with partner, Travelled with group
Apr 14, 2024
Liked: Staff & service
Our room was run down. The continental breakfast and staff in dining room lovely. Very good selection.
Kerrin
Stayed 2 nights in Apr 2024
Response from Robert on May 7, 2024
Dear Kerrin,We are sorry to hear that you find your not to your satisfaction.Please feel free to get in touch with us directly for your future booking so we can further assist you.The Leura Gardens Resort team
Loved this place. Efficient and helpful staff. Genuinely made you feel welcome which might sound an odd thing to say but all too often its not that way in our experience. The bed was very comfortable (great sleep) and the unit was fresh, clean and neat. Leura Gardens Resort is now our go to place when we visit the area. We have already started to recommend it to friends.
Nikolaus
Stayed 1 night in Mar 2024
Response from Robert on Mar 25, 2024
Dear Nikolaus,Thank you for your time and leaving a wonderful review. We are delighted to hear that you enjoyed your stay with us.Looking forward to welcoming you back in the not-so-distant future.The Leura Gardens Resort
The biggest problem was the mattress too soft. They could advise somewhere about this. Me and my partner have back problems and it was a long and painfully night. The reception closes at 5pm and we couldn't ask for change room.
Priscila
Stayed 1 night in Mar 2024
Response from Rob on Mar 22, 2024
Thank you, Priscilla!We are sorry to hear that you had to endure the pain during your stay. We appreciate your feedback to help us better our service.The Leura Gardens Resort
Very spacious and clean room. Bed was really comfy. Very quiet - hotel was fully booked and didn't hear any if the other guests.will certainly be back.
Thank you for your time, Lauren!We hope to welcome you back again in the not-so-distant future.The Leura Gardens Resort
8/10 Good
Jose
Travelled with family
Feb 13, 2024
Jose
Stayed 1 night in Feb 2024
Response from Cara on Feb 14, 2024
Dear Jose,Thank you for your review. We are pleased to know that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team
Lovely place for a weekend away. Close to the trails. Quiet.
Breakfast and restaurant looks out over the gardens.
Dinner menu was a little disappointing.
Staff were very helpful and accommodating.
Pool was lovely in the hot weather.
Kylie
Stayed 2 nights in Feb 2024
Response from Cara on Feb 14, 2024
Dear Kylie,We very much appreciate your comments regarding your stay at Leura Gardens Resort.We are glad that you enjoyed our beautiful location but disappointed to hear that the restaurant offerings could have been better. We will review your feedback with our food and beverage team.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Regards, Leura Gardens Resort team
8/10 Good
David
Jan 29, 2024
Liked: Cleanliness, staff & service
David
Stayed 2 nights in Jan 2024
Response from Cara on Feb 14, 2024
Dear David,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team
Great place, beautiful garden and pool area and it’s also pet friendly. Would have been perfect if the tv had access to Netflix or any sort of entertainment, which is available only if you have an android. Other than that, very happy
Simone
Stayed 2 nights in Jan 2024
Response from Cara on Jan 29, 2024
Dear Simone, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.The tv should certainly have allowed access to streaming services, we will have our maintenance team look into this and appreciate you bringing our attention to the issue.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team
Dear Delfin,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team
Dear Dianne,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team
Very nice and clean room. Complimentary breakfast was very good. Staff too was helpful.
manojkumar
Stayed 2 nights in Jan 2024
Response from Cara on Jan 29, 2024
Dear Manojkumar, We very much appreciate your comments regarding your stay at Leura Gardens Resort. We are glad that you found your stay with us comfortable. Regards, Leura Gardens Resort team
Beautiful place to stay and at the reception, Cara was very helpful and friendly. Will definitely book again in the future.
Isabelle
Stayed 1 night in Jan 2024
Response from Cara on Jan 29, 2024
Dear Isabelle, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.If you come to stay with us again, perhaps consider our Pool View Rooms, these room are very recently renovated.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team
Location was great however rooms were outdated. Unfortunately the property photos were not accurate for the family room we booked. Bathrooms were not cleaned when we checked in with hair around the toilet. Shower water pressure was so low. The bed was uncomfortable. Overall a disappointing stay.
Jack
Stayed 1 night in Jan 2024
Response from Cara on Jan 29, 2024
Dear Jack,We very much appreciate your comments regarding your stay at Leura Gardens Resort.We are glad that you found enjoyed the location but we were very disappointed to read of the presentation of your room, we will immediately review the feedback with our housekeeping and maintenance teams. We strive to continuously improve and will use this feedback to review the quality of our services.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, Leura Gardens Resort team
The hotel/motel is in a lovely location with nice grounds, a swimming pool and breakfast included. We booked late for a 2-night stay just after Christmas and it was full to capacity and the housekeeping staff were under-staffed so Cara and Ariana (manager and receptionist) were working flat out - including making up rooms as well as in the breakfast room.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Cara on Feb 14, 2024
Hello, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.If you come to stay with us again, perhaps consider our Pool View Rooms, these room are very recently renovated.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team
Dear Usha,We very much appreciate your review regarding your stay at Leura Gardens Resort, although can see you had cancelled your stay.Once again, we appreciate you taking the time to share your review.Kind regards, Leura Gardens Resort team