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Reviews of The Grand Hotel Swansea

3 out of 5
The Grand Hotel Swansea
Ivey Place High Street, Swansea, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 244 out of 633 reviews" "
Rating 8 - Good. 234 out of 633 reviews" "
Rating 6 - Okay. 95 out of 633 reviews" "
Rating 4 - Poor. 40 out of 633 reviews" "
Rating 2 - Terrible. 20 out of 633 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and extremely supportive and friendly The food was amazing and breakfast choice plentiful Our room was a great size It was noisy outside but the location couldn’t be faulted Parking was so easy Would most definitely return if I needed to go back to Swansea
Stayed 2 nights in May 2024

8/10 Good

atul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience in swansea.
Stayed 1 night in May 2024

2/10 Terrible

Christine

Travelled with partner
Disliked: Property conditions & facilities
We tried to stay there. It stinks & there’s no a/c. Very stuffy. We had to leave. Appears to be an old style heritage hotel. Small lift. Hallways are narrow. Up and down several short stairways. Not recommended
Stayed 2 nights in May 2024

10/10 Excellent

Glyn

Liked: Staff & service, amenities, property conditions & facilities
Nice room, comfortable bed and a good welcome. Definitely happy to return.
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Helpful and accommodating staff. Comfy bed and bedding… excellent shower. Excellent location…. Steps from train station…. Easy walk to bus station and many restaurants. Only negative…. Found the scented air in hallways and common areas overwhelming.
Stayed 3 nights in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night but it was a very comfortable one and the staff were very helpful. The venue is next to the station, so very convenient from that perspective.
Stayed 1 night in Apr 2024

4/10 Poor

James

Disliked: Staff & service, amenities, property conditions & facilities
Swansea is a fine city; but this hotel does it no favours. No-one on reception on arrival. I had to leave and come back some time later. The room was not satisfactory and did not come up to its on-line appearance. No useable desk. No USB connections for re-charging. Slow internet when connected. The manager was not helpfu. Hotel to be avoided.
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern room with a bath tub. Will definitely be returning.
Stayed 1 night in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place! Bed was so comfy wanted to pack it up and take it home with me 💯
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond especially Julie who served out afternoon tea and breakfast, a lovely lady, she gave great recommendations and was so friendly. Food was delicious, great value for money, room was spacious, will happily stay again thank you x
Stayed 1 night in Mar 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly hotel. Very clean and a great breakfast. Will definitely be staying at The Grand Hotel Swansea again. 😊
Stayed 1 night in Mar 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Tim

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Anna

Stayed 1 night in Mar 2024

8/10 Good

THAVACHELVAN

Stayed 1 night in Feb 2024

10/10 Excellent

Cheri

What a great trip it was lovely the staff were great the food and drink was lovely I will be going again
Stayed 1 night in Feb 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Smelt bad: strong fragrance everywhere. No ventilation in room. Steamed up. No dinner available, so not really a hotel at all.
Stayed 1 night in Feb 2024

8/10 Good

D

Business traveller
Liked: Staff & service, room comfort
Good hotel
Nice hotel. Bad bits. Window was broken so noisy but jammed a towel to hold the handle closed. Shower drain was blocked. Room was a little basic but modern and comfortable. Good bits. Restaurant was great - probably the best hotel breakfast I have had in a long time. Evening meal was good - steak overcooked but apologised and it still tasted amazing. Nice vibe and surroundings. Staff were friendly.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otherwise comfortable enough!
Carpet not hoovered, Top sheets clean but mattress protector had blood stains on 2 out of 3 of the beds, basin drained v slowly so half filled as brushed teeth even though plug not in. Otherwise comfortable enough! One window closure broken so v noisy with people going back and forth to railway station next door...
Stayed 1 night in Feb 2024

8/10 Good

Emyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was so nice and clean the whole hotel was so nicely decorated and clean everything about this stay was perfect
Stayed 1 night in Feb 2024

8/10 Good

leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, very convenient for us as a couple who travelled for one night by train. Have used premier Inn but wouldn't return as The Grand so much nicer.
Stayed 1 night in Feb 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Dyllan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was an amazing experience staff are some of the friendliest ive met. 10/10
Stayed 1 night in Feb 2024

10/10 Excellent

Stewart

Stayed 1 night in Feb 2024

8/10 Good

Chris

Liked: Staff & service, room comfort
Night out in Swansea
Friendly staff, good value, hotel quite worn and damaged. Great location for public transport by railway station but no noise from trains could be heard.
Stayed 1 night in Feb 2024

10/10 Excellent

Martin Nicol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff were very helpful
Stayed 2 nights in Feb 2024

6/10 Okay

Fred

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Naiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

8/10 Good

Laima

Stayed 1 night in Jan 2024

4/10 Poor

Laura

Travelled with family
Disliked: Amenities
Brilliant bath - water pressure & temperature was great. Bathroom was huge, however toilet was dirty. Pillows were very flat, old & lumpy. When we phoned to request new ones we were advised the room already had adequate pillows & that they might not have enough spare ones. When we received new ones, they were exactly the same as the ones the room already had. The mattresses were very uncomfortable. The hallway to our room smelt very musty. Check in staff & night concierge were inattentive & uninterested. Very noisy traffic & pedestrians - room was not sound proofed. There was no information in our room regarding wifi, places to eat, hotel facilities, etc. The coffee mugs were dusty, as was the floor. Overall a really disappointing stay. Honestly couldn’t wait to leave. We had really looked forward to our stay.

8/10 Good

Debra

Stayed 1 night in Jan 2024

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is well located and the staff are nice. That is where the positives end - the upkeep is poor - the lift wasn't working and all communal areas stink of air freshener - it was thick and horrible to breath. The breakfast was terrible. The negatives far outweigh the positives so best avoided.
Stayed 3 nights in Jan 2024

4/10 Poor

Aaron

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Yvonne

Travelled with group
Liked: Staff & service, amenities
Mixed feelings about this hotel - guess it depends on which room you’re given. But very friendly and welcoming staff/front desk. Despite reviews that the rooms were refurbished, the room I was assigned to had many problems, and I doubt it was actually refurbished. The sealed windows had rain water sipping in, the mold on the walls beside the window is telling that this has gone on for awhile. The bed’s head rest does not fully go against the wall, so you can see a layer of dust when reaching to use the power sockets or switches beside the bed. The shower only had scalding hot water, was not able to shower. Informed the (same) friendly staff the next morning about the leaking windows, and he changed the room for me as I stayed more than 2 night. The next room was way better - window that opened (for ventilation) yet no rain sipping in when closed. Shower worked perfectly.
Stayed 3 nights in Dec 2023

8/10 Good

Crystal, ellettsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Morgan

Stayed 1 night in Dec 2023

6/10 Okay

K

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Lee

Stayed 1 night in Dec 2023

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel with fab staff!
The staff were extremely helpful, providing a heater and doing everything with a smile. They are awesome! The room was comfortable and cosy once I was given a heater. Top marks!
Stayed 1 night in Dec 2023

10/10 Excellent

Stuart

Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

4/10 Poor

Stacey

Stayed 1 night in Nov 2023

10/10 Excellent

Desiree

Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Adebola

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023