2/10 Terrible
Alan, Cardiff
Travelled with partner
Mar 19, 2024
Disliked: Staff & service, amenities, property conditions & facilities
There was nobody there when we arrived. When the proprietor arrived, I said we had to go out again, but would the bar be open later. He said that he already worked a 12hr day and would finish after he had prepared a meal. When we were shown our room, there were no towels or soap in the room. All the bedside drawers were full of rubbish. On one side one drawer was jammed full of rubbish, which included a banana skin. The other drawer had used vapes in it. One the other side, one drawer had used vapes in and the other contained one partially full drinks bottle and one empty drinks bottle. The proprietor moved all the rubbish, but only had hand towels.
We left for our event.
When we returned we discovered that there was only one sheet over a filthy mattress. My wife wouldnt sleep in the bed. One of the pillows had no liner and the pillow itself was soiled. Finally the door to the room kept banging all night.
There were no staff available in the evening.
We received no apology for any of this.
Easily the worst stay we have had anywhere
Alan
Stayed 2 nights in Mar 2024
