Swan Valley Vacation Packages

Good location. Quiet. Nice size and price comparable to a hotel!

Nice property to stay for 3-4 days

I booked a cabin for 5 days, paid in full prior to our stay, & received confirmation of the dates. I called the cabin to confirm our stay while on our way to check in later that night. I was told they had different dates booked for our stay from what was booked & confirmed on my receipt. I was on the phone with Expedia & the cabin for almost 3 hours of our vacation trying to resolve the situation. It wasted most of our planned activity that was scheduled for that day. Most places were sold out for the night because of the late notice. A lady at Cabin Village found a place at a "sister property" for us to stay for the night that was 50 minutes (round trip) out of our way. They had a cabin open for the remaining dates we had booked if we stayed the first night at the other property. The place was dated, run down, & had uncomfortable beds. It received very poor reviews online. It was also a huge inconvenience to unpack our luggage & waste more of our time. What upset us the most was that we were still charged the full price of the cabin, even though we stayed in a subpar property from what we paid for. I expressed my concern multiple times, but never received any compensation or a call back from the cabin. Expedia offered a future credit if we decide to book with them again, but the cabin still charged the full price for the night that we weren't able to stay because of their error. The cabin itself was very nice, clean & comfortable. I would recommend it, but confirm your stay.

The employee is super nice and the room is very big and clean. We love the hotel so much.