Beautiful location and castle. Rooms were nice. The hotel staff could have done much more to make the stay pleasant. A bit of confusion on checkin, as the reception desk sign told us to go to the restaurant and then the restaurant staff sent us back to reception. I was travelling with my elderly parents, so an offer to help with the bags would have been lovely, especially considering it is quite a schlep. Also, a tour of the castle would have been great. We ended up nosing around on our own trying to find light switches in massive rooms . A film crew was onsite, so we were told we couldn't see a large portion of the grounds and had to be quiet. It made us feel unwelcome and we felt disappointed that we couldn't see it all. Overall, It felt like we were visiting a TV set and a bit of an annoyance to the staff, rather than a welcome paying guest at a hotel.