Exterior

Reviews of Leelanau Sands Casino & Lodge

2.5 out of 5
Leelanau Sands Casino & Lodge
2579 N.W. BayShore Dr, Suttons Bay, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 147 out of 325 reviews" "
Rating 8 - Good. 109 out of 325 reviews" "
Rating 6 - Okay. 32 out of 325 reviews" "
Rating 4 - Poor. 24 out of 325 reviews" "
Rating 2 - Terrible. 13 out of 325 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Liked: Cleanliness, amenities
Its charm
Stayed 1 night in Apr 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk at the front desk was WONDERFUL! She was sweet and cordial and remembered us and our plans for a Comic-Con. She checked on our stay and asked about our activities. She was a pleasure.
Stayed 1 night in May 2024
Response from RBishop on May 26, 2024
Thank you for your comments, I will pass them along to the front desk. We try our best to make all our guests feel welcomed and that they are enjoying their stay on the beautiful Leelanau Peninsula.

4/10 Poor

Anne, Bay City

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked a Handicappedroom wi
Stayed 1 night in May 2024
Response from RBishop on May 23, 2024
I'm sorry you didn't appear to enjoy your stay. I'm not sure what you were going to say, but if you booked a handicapped room, we have only two and each only has a single queen bed in the room. These rooms go quickly, but they do need to be reserved properly in the system.

6/10 Okay

Kevin

Travelled with partner
Hotel needs refresh. Rooms were clean. Bathroom very small. Not all rooms have refrigerator and microwave. Doors hard to open and shut. Loud housekeepers in hallways.
Stayed 1 night in May 2024
Response from RBishop on May 22, 2024
We appreciate your feedback and shared your comments with housekeeping. We are working on a re-model which is planned for early 2025.

6/10 Okay

Kevin

Travelled with partner
Made reservation a year in advance. Wouldn't allow early check-in (2 pm) for a wedding. Arrived at 9:30 pm to be told I was already checked in. Gave my room to someone else. Waited 30 minutes for them to find me a room. Was upgraded and they apologized for the inconvenience. Hotel needs refresh.
Stayed 2 nights in May 2024
Response from RBishop on May 22, 2024
Thank you for your feedback. We are sorry for your experience with check-in and happy it was resolved. Check-in is at 4:00pm and we do allow early check-in if rooms are available. We are a small property and the housekeepers need time to make sure everything is clean.

6/10 Okay

Sheri

Liked: Cleanliness
Old, but clean.
Stayed 1 night in May 2024
Response from RBishop on May 22, 2024
Thank you for your comments. We work hard with what we have and have been working on a re-model which has been scheduled for early 2025.

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Parking lot is small. Our sliding door didn’t lock. Staff is friendly. Property was pretty, nice lookout to watch the sunset.
Stayed 1 night in May 2024
Response from RBishop on May 22, 2024
Thank you for your comments. There are two locks available on the slider, one at the handle and then the security lock on the back side of the door. Please call the front desk if you have issues, because our friendly staff is there to assist.

6/10 Okay

Mamun, Auburn Hills

Liked: Staff & service
Stayed 4 nights in May 2024
Response from RBishop on May 18, 2024
Thank you for staying at the Lodge. We hope you enjoyed your stay on the beautiful Leelanau Peninsula.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this resort. It was a perfect getaway.
Stayed 2 nights in May 2024
Response from RBishop on May 17, 2024
Thank you for your comments and we are happy to hear that you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars to housekeeping and the front desk. Wished the room would have had AC available, it was unseasonably warm.
Stayed 1 night in Apr 2024
Response from RBishop on May 5, 2024
Thank you for your kind words, I will pass this information along to Housekeeping and the Front Desk. I am happy to say that the air conditioners have been cleaned and are now up and running. Sorry for any inconvenience this may have caused.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to purpose of visit
Stayed 1 night in May 2024
Response from RBishop on May 4, 2024
Thank you for the great feedback. Please come and stay with us again, soon.

10/10 Excellent

Heriberto, Elgin

Stayed 1 night in Apr 2024
Response from RBishop on May 1, 2024
Thank you for feedback. We are happy that you enjoyed your stay. Please come back and stay with us soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Looking forward to our next stay!!
Stayed 2 nights in Apr 2024
Response from RBishop on Apr 7, 2024
Thank you for your review. We also look forward to seeing you again.

10/10 Excellent

John, Hobart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the services everything was perfect. I would recommend this lodge for anyone needing a place. 5 stars!!!! Also the Casino and the dex's eatery was excellent and reasonable.
Stayed 5 nights in Feb 2024
Response from Melissa on Feb 26, 2024
John, thank you so much for the amazing review! Can I say that you guys were pretty darn great yourself! :) We hope that you come back to see us again...maybe when it is a little warmer and you have time to get out and visit our little slice of Heaven in Leelanau County!

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from RBishop on Jan 14, 2024
Thank you for staying with us at the Lodge. We hope you have a safe trip to your next destination and please visit us again when you are in the area.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect location to be to get to the very best sights and experiences of northern Leelanau and at a price that is unbeatable in this area.
Stayed 1 night in Sep 2023
Response from RBishop on Dec 20, 2023
Thank you for your review. We are happy that you enjoyed your stay. We really are located in the best place to experience Leelanau county.

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Melissa on Dec 15, 2023
Miss Shirley, thank you so much for the great review! We hope that you B. come and visit us again! we wish you and yours a happy holiday season and a happy, healthy and safe new year!!

8/10 Good

Corrine

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Melissa on Dec 5, 2023
Corrine, thank you for the great review. we hope that you visit us again! We hope that you have a happy, healthy and safe new year!

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location right on Lake michigan
Stayed 1 night in Nov 2023
Response from RBishop on Nov 23, 2023
Thank you for staying with us up at the Lodge. We are happy that you enjoyed the natural beauty that surrounds us up on the hill with amazing views of Lake Michigan. We look forward to your next stay.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RBishop on Nov 12, 2023
Thank you for staying with us at the Lodge. We are happy that you enjoyed your stay. Please come back and visit us again, soon!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to casino
Stayed 1 night in Nov 2023
Response from RBishop on Nov 8, 2023
Thank you for staying with us at the Lodge. The convenience is one of our attributes along with the surrounding natural beauty and stunning views of Lake Michigan. We look forward to your next stay.

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God place to stay
It was a very nice and clean hotel room over looking the water. Neighbors were noisy but the hotel was great!
Stayed 1 night in Oct 2023
Response from RBishop on Nov 2, 2023
Thank you for staying with us at the Lodge. We are glad that you enjoyed your stay. A quick call to the front desk can solve many issues, including noisy neighbors. Please visit us again soon.

8/10 Good

Abigail

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Melissa on Nov 1, 2023
thank you for the nice review

4/10 Poor

Nancy

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Sad to see the changes from last year
We went last year and it was great... this year was a different story. We couldn't use our Players discount. The front desk seemed very confused. We couldn't get the coco for breakfast we had last year. The only bright spot of the stay was the Gentleman at the front desk when we checked out.
Stayed 2 nights in Oct 2023
Response from Melissa on Nov 1, 2023
Nancy, sorry to hear your stay wasn't as great as last year. You couldn't use your Player's discount because you made your reservation through this third party company. had you made it directly with us, we would have happily given you any discounts that were available to you. The young lady at the Front Desk is still in training. She is still getting familiar with Expedia reservations. There are different steps we have to take with these. As for the hot chocolate, that is a seasonal treat that we put out. It has been ordered and hasn't come in yet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from RBishop on Oct 29, 2023
Thank you for staying at the Lodge. We hope you enjoyed your visit to the area with the natural beauty and breathtaking views of Lake Michigan on the Leelanau Peninsula. We look forward to your next visit.

6/10 Okay

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from RBishop on Oct 25, 2023
Thank you for staying at the Lodge. We hope you enjoyed your visit to the beautiful Leelanau Peninsula. Please visit us again.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from RBishop on Oct 25, 2023
Thank you for staying at the Lodge. We hope you enjoyed your visit to our little piece of heaven. See you on your next trip to the beautiful Leelanau Peninsula.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RBishop on Oct 22, 2023
Thank you for staying with us at the Lodge. We are happy that you enjoyed your stay. Please come back for another visit.

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and peaceful
This was our 2nd stay this year and we’ll absolutely be back! We were very comfortable and both visits were very private and very quiet. We LOVED the view from both rooms we’ve had and the outdoor sitting area to enjoy it.
Stayed 1 night in Oct 2023
Response from RBishop on Oct 22, 2023
Thank you for staying with us at the Lodge. We are happy that you enjoyed the natural beauty that surrounds us up on our hill. We look forward to your next visit.

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lodge was nice and clean and very quiet. They do not have very many options for dining at the casino which left us driving to Suttons Bay or Traverse City for any dining options. But otherwise beautiful area to stay and explore.
Stayed 1 night in Oct 2023
Response from RBishop on Oct 22, 2023
Thank you for staying with us up at the Lodge. We are glad that you enjoyed the beauty that surrounds us on the Leelanau Peninsula. The area does have a lot of great dining options for all tastes. The front desk staff can point you to their favorites. We look forward to your next visit.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from RBishop on Oct 22, 2023
Thank you for staying at the Lodge. We hope you enjoyed the natural beauty of Leelanau Peninsula and look forward to your next visit.

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from RBishop on Oct 20, 2023
Thank you for staying at the Lodge. We hope you enjoyed the beauty of the Leelanau Peninsula and look forward to your next visit.

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view out our balcony was beautiful and the room was very clean.
Stayed 2 nights in Oct 2023
Response from RBishop on Oct 18, 2023
Thank you for staying at the Lodge. The view that we have up on our hill can be mesmerizing. Please come and visit us again, soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Melissa on Oct 17, 2023
Thank you so much for the great review Karen! we hope that you visit us again soon! :)

10/10 Excellent

Jason

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Melissa on Oct 17, 2023
Than you for the great review Jason! we hope that you visit us again! :)

4/10 Poor

Bill

Disliked: Staff & service, amenities, property conditions & facilities
I have stayed at other places for much less money and much more accommodations! Parking was terrible (I'm a disabled Combat Vet), NO clock in room, TV wasn't easy to use, Wi-Fi was extremely slow, had to go to Traverse City for a real breakfast (22 miles) This was a hard and expensive lesson learned! I won't be back and won't ever stay at a hotel/motel at a casino again!
Stayed 2 nights in Oct 2023
Response from RBishop on Oct 15, 2023
Thank you for staying at the Lodge. I'm sorry you went all the way to Traverse City for breakfast when Suttons Bay has some amazing food in the local restaurants. We have been extremely busy, so I am sorry if you weren't able to get a handy capped parking spot. I hope you were able to enjoy the beauty of the Leelanau Peninsula.

10/10 Excellent

joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and courteous
Stayed 1 night in Oct 2023
Response from RBishop on Oct 28, 2023
Thank you for staying at the Lodge. We strive to extend the friendly/courteous nature that defines the Leelanau Peninsula with all of its tranquil beauty. Please join us again on your next visit.

2/10 Terrible

Kendra

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Melissa on Oct 17, 2023
Kendra, I am sorry you did not enjoy your stay. Unfortunately I was unable to get you into your requested room 3.5 hours before check in. However, i did get you into a room well before check in to get ready for the event you were going to attend.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful view of the bay and it was a very cozy environment. The staff was very friendly and professional
Stayed 1 night in Oct 2023
Response from RBishop on Oct 15, 2023
Thank you for staying with us at the Lodge. We are pleased that you enjoyed your stay. We look forward to seeing you again on your next visit to the beautiful Leelanau Peninsula.

6/10 Okay

mark

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from RBishop on Oct 15, 2023
Thank you for staying at the Lodge. We hope you enjoyed your stay on the beautiful Leelanau Peninsula.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RBishop on Oct 14, 2023
Thank you for staying at the Lodge. We are happy that you enjoyed your stay and look forward to your next visit to the beautiful Leelanau Peninsula.

4/10 Poor

Verified traveller

Travelled with family
Cheap
No frig no microwave in the room. It was very expensive to stay there not to have those simple things to make our stay better
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was close to everything we were interested in. Does need some TLC in the hallways. The room was very nice and clean. Staff were very friendly and helpful. Would go back any time.
Stayed 1 night in Oct 2023
Response from RBishop on Oct 7, 2023
Thank you for staying with us at the Lodge. We are glad that you enjoyed your stay on Leelanau Peninsula. We look forward to your next visit.

10/10 Excellent

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was great, room clean and inviting, bed very comfortable, tv, microwave, refrigerator and coffeemaker I. Room. We had a balcony roo With a beautiful view of the lake. The balcony also had chairs a little table and even provided ashtrays for smokers to smoke outside. Definitely will come back.
Stayed 1 night in Oct 2023
Response from RBishop on Oct 6, 2023
Thank you for staying with us at the Lodge. We are happy that you enjoyed your room during your stay. Please come back to visit us again, soon.

10/10 Excellent

Stephanie

Liked: Staff & service, amenities
Good location, comfortable bed and decent amenities. Nice staff. Had a couple of glitches- toilet wouldn’t flush and screen to balcony was complete off track.
Stayed 1 night in Oct 2023
Response from RBishop on Oct 6, 2023
Thank you for staying at the Lodge. We appreciate your feedback and letting us know the items you found so that we can get them corrected. We hope to see you again, soon.

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Close to casino. Inside in dire need of updates but was clean. Outside needs better landscaping and the paint is faded and peeling. It has been a few years since went to this casino and were very disappointed at the bare bones remains. Likely would not return.
Stayed 1 night in Sep 2023
Response from RBishop on Oct 4, 2023
Thank you for staying at the Lodge. We are working on updating both the inside and outside of the building, but it has been a slow process with COVID disrupting timelines and causing work force issues. We hope that you enjoyed the fantastic view of Lake Michigan from up on our hill.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful fall day and water is such an awesome blue/turquoise color! Love this arwa
Stayed 1 night in Sep 2023
Response from RBishop on Sep 30, 2023
Thank you for staying with us at the Lodge. Leelanau county is a beautiful place to visit at any season. We hope you enjoyed the views of Lake Michigan from the Lodge and visit us again, soon.

8/10 Good

Sheylene

Stayed 2 nights in Sep 2023
Response from RBishop on Sep 27, 2023
Thank you for staying at the Lodge. We are happy that you enjoyed your time on Leelanau Peninsula and look forward to your next stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, old, I would never stay there again.
Stayed 1 night in Sep 2023
Response from RBishop on Sep 27, 2023
Thank you for staying at the Lodge on beautiful Leelanau Peninsula.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from RBishop on Sep 27, 2023
Thank you for staying with us at the Lodge at Leelanau Sands Casino. We are happy that you enjoyed your stay with us and look forward to your next visit