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Reviews of Road Side Inn

2.5 out of 5
Road Side Inn
1725 Hwy 17 North, Surfside Beach, SC

Reviews

5.2
Rating 10 - Excellent. 46 out of 462 reviews" "
Rating 8 - Good. 77 out of 462 reviews" "
Rating 6 - Okay. 99 out of 462 reviews" "
Rating 4 - Poor. 84 out of 462 reviews" "
Rating 2 - Terrible. 156 out of 462 reviews" "

5.2/10

Cleanliness

5.6/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Disliked: Staff & service
I booked it and everything and it was not there when we got there me and my husband and 5 kids had to sleep in the car that night it was completely awful never ever again
Stayed 1 night in Jan 2024

2/10 Terrible

larry

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is being demolished! How the hell could you have done this booking? I don't care about my review, because the place no longer exists! Can't you people understand a simple thing like the Roadside Inn 1725 hywy 17 Surfside USA no longer exists? LARRY
Stayed 2 nights in Dec 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had reservations for October 6th since January got there and they've been closed down for months,got a reminder about our stay but didn't say they've been shut down very disappointing
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Edward

Stayed 2 nights in May 2023

2/10 Terrible

Dean

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Despite the shooting it was just a run down old motel. They are efficiencies so if you are looking for a cheap long beach place to stay it wouldn't be too bad.
Stayed 8 nights in Jan 2023
Response from Elbert on Feb 6, 2023
Thanks for reviews. FYI it is 8years old We refunded full money though you stayed 2 days before this incident happened

2/10 Terrible

Valerie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Door didn’t have a lock, room smelled like smoke, floors were disgusting.
Stayed 3 nights in Aug 2022
Response from Ron on Sep 7, 2022
Thanks for review. You have requested for smoking room. We checked the room throughly lock does work.

4/10 Poor

George

Travelled with family
Disliked: Property conditions & facilities
Nightmare room
Dirty floors, hair dryer was not working. No coffee pot! Television barely able to watch. Ice machine nasty with black chips in the ice. No mat in bathtub oranykind of rails to trap on(.Dangerous)
Stayed 3 nights in Sep 2022
Response from Ron on Sep 6, 2022
Sorry for inconvience. We don't provide coffee pot. We refunded 15 on your credit card for customer satisfaction

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Based on previous reviews we were anticipating the worst but were pleasantly surprised. Its by far not a 5 star hotel and we knew that. Everything worked just fine. Room was clean and cool and the area was quiet. Oh, we could not connect to Wi-Fi and the tv would not turn on but we didnt come to MB to stay in a hotel room so those small things didn't matter. Would stay again.
Stayed 1 night in Sep 2022
Response from Ron on Sep 4, 2022
Thank you for staying with us We appreciate your business

10/10 Excellent

Larita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than not being able to turn the volume up on the tv, my stay was excellent. I will be back on the next trip
Stayed 1 night in Sep 2022
Response from Ron on Sep 6, 2022
Thank you. We appreciate your business

2/10 Terrible

Doried Astrid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too bad, dirty and expensive!
Stayed 1 night in Aug 2022
Response from Ron on Aug 8, 2022
Thank you for your information. We were full

8/10 Good

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area.
Stayed 1 night in Jul 2022
Response from Ron on Aug 1, 2022
Thank you for staying with us

2/10 Terrible

Julia

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, stains on carpet, toenails on the carpet, my bed did not have a flat sheet, got stuck in the bathroom, had to mess with the handle to open the door to my room, graffiti in the elevator, no ice machine.
Stayed 3 nights in Jul 2022
Response from Ron on Aug 4, 2022
Sorry you have inconvience You stayed for three nights you did not mention in Office and ice machin in other building.

2/10 Terrible

JEAN CLAUDE

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
prior smoking smell in room.sink backing up.(iptv)not working.baseboard in need of repair.air conditionning was terribly noisy.over all the room stank very badly.this has been the most horribled room i ever slept in. i was very happy to get out of there fast!!!!!
Stayed 1 night in Jul 2022
Response from Ron on Jul 25, 2022
Thank you for your review. All motel rooms were occupied that Week. You did not come to office for complain sink overflowing Our maintence Guy could come and look at this and fixed it But for your satisfation we credited $15 in your Credit card.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Super convenient and affordable with very helpful responsive staff.
Stayed 2 nights in Jul 2022
Response from Ron on Jul 23, 2022
Thank you

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Ron on Jul 21, 2022
Thank you.We appreciate your business

6/10 Okay

Todd

Travelled with family
Property is in a good location, room was clean.
Stayed 7 nights in Jul 2022
Response from Ron on Jul 20, 2022
Thank you

2/10 Terrible

Traceyann

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I guess you get what you pay for. This motel is dirty and ran down.
Stayed 1 night in Jul 2022
Response from Ron on Jul 18, 2022
You did not come to Motel and reservation was cancelled

4/10 Poor

Hector

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I been on vacation
The room did not look clean, had a smell or odor, less desirable. Had to purchase cleaning wipes and desinfectante, also the beds sheets did not seem clean
Stayed 1 night in Jul 2022
Response from Ron on Jul 15, 2022
Thank you for letting us know You have reservation for two people, smoking room and we changed to non-smoking as per your request and you had extra person.

2/10 Terrible

Melissa, Wichita

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Called ahead to inform them I was arriving late, he said "ok" and hung up. When I arrived, the office was closed and I called the phone number obviously waking him up. He told me to meet him at the side door and when he did come to the door he made it clear to me that I was bothering him. The room was $180 being as it was a holiday weekend I did it. I had low expectations but the room stunk the walls were stained from cigarettes there was even an ashtray on the bedside table. The bed spreads were so old and filthy and smelled then I pulled them off the bed and used a blanket from the trunk of my car. The lock on the door was not secure, and I used a filthy chair to block the door. My feet were clean when I walked into the room and just from walking to the bathroom barefoot it looks like I had been barefoot at a truck stop. Frankly I'm surprised this hotel charges more than $20 a night. They were also plastic covers on the mattress and the air conditioning barely worked. When I pulled up it looked like it should be condemned
Stayed 1 night in Jul 2022
Response from Ron on Jul 15, 2022
We sorry you were not happy Room had new plate form beds and brand new Mattress. Check in time is 4PM to 11PM.

2/10 Terrible

Estella

Stayed 1 night in Jun 2022

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were extremely dirty, there was dust everywhere and cobwebs in almost every corner. There was mold in the shower and the wood trim was scratched horribly apparently from some type of dog. It said it was non-smoking but it had definitely been smoked in. I’m 5 foot 10 and my feet were hanging off the bed. I think the only thing that was cleaned was hopefully the towels and maybe the sheets. Definitely very disappointing especially for the price they charged. The staff was nice enough.
Stayed 1 night in Jun 2022
Response from Eric on Jun 28, 2022
Thanks for letting us know

8/10 Good

Santana

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Property was much cleaner than expected. However, staff was not so nice. Pool had a set of rules and times, yet management kept running people out of it. Sad how poorly customer service has became in the hotel industry.
Stayed 2 nights in Jun 2022
Response from Ron on Jun 28, 2022
Thanks for taking time to review

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was a dump!!! Bathroom counter wasn't cleaned properly. Nats in the tub. TV remote didn't work. Room was awful, even if it was last minute and at a cheap price.
Stayed 1 night in Jun 2022
Response from Ron on Jun 28, 2022
I am sorry You should have notified in front office

4/10 Poor

Carrie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Manager was yelling profanity &police on the scene
As soon as we arrived to the hotel the manager and a customer was yelling at one another in the parking lot because the customer Hughes the hotel of charging extra fees and having bedbugs I immediately wanted to cancel my reservation but they would not give me a refund… I wanted to cancel because of the altercation in the parking lot I did not think it was professional for the manager gentleman to be yelling at a customer using profanity at one another then the police arrived the whole time it was a very uncomfortable situation we stayed our one night try to stay away from the hotel as much as possible since I cannot get a refund we could not go somewhere else to stay very bad experience do not recommend this hotel poor management
Stayed 1 night in Jun 2022
Response from Eric on Jun 24, 2022
Well This customer stayed three days and asking the price which he been charged those days. There is no bed bugs You were asked if you like to cancel and it was not been charged before you liked to stay. So the question of refund did not arise. Your reservation was for one night only. Thank you

6/10 Okay

Sheena

Travelled with group
Run down
Looks run down compared to the pictures online.
Stayed 2 nights in Jun 2022
Response from Ron on Jun 22, 2022
Thanks for your opinion

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean and i would and will be going back there to stay again
Stayed 2 nights in Jun 2022
Response from Rani on Jun 16, 2022
Thank you. We appreciate your business.

6/10 Okay

Shauna

Liked: Staff & service
Stayed 3 nights in Jun 2022

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
There’s blood on the wall in the rooms, smells like marijuana, fridge was not clean, oven is disgusting, holes in the wall and ceiling, front desk was rude, and outlets do not work.
Stayed 1 night in Jun 2022
Response from Ron on Jun 15, 2022
It is not blood somebody dropped coffee and it is spots.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice an clean
Stayed 1 night in May 2022
Response from Ron on Jun 11, 2022
Thank you

4/10 Poor

Ross

Travelled with group
Disliked: Property conditions & facilities
Spent $200 for one night. Wasn’t allowed to check in till 4pm. Called for early check in, guy wouldn’t answer any of my questions or confirm my reservation. Place was very dirty and smelled like a cigarette butt.
Stayed 1 night in May 2022
Response from Ron on Jun 15, 2022
Sorry about that, Check in time is 4 PM May be your room was not ready yet.

10/10 Excellent

cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and nice.
Stayed 3 nights in May 2022
Response from Ron on Jun 11, 2022
Thank you we appreciate your business

8/10 Good

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Condition
The room overall was fair pillowcase didn’t appear to be completely clean and the bathroom floor was not clean hair was on the floor and dirt.
Stayed 3 nights in May 2022
Response from Ron on Jun 11, 2022
Thanks for letting us know

10/10 Excellent

Lisa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service
I like the location, price, and staff.
Stayed 2 nights in May 2022
Response from Ron on Jun 11, 2022
Thank you.

2/10 Terrible

Carol, Largo

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This hotel does not clean per cdc guidelines as advertised. The toilet had feces all over the underseat & under the rim! The mirror on the door was disgusting. After walking on the carpet after my shower my feet were black! Very dirty!
Stayed 1 night in May 2022
Response from Ron on Jun 11, 2022
Thank you for letting us know

4/10 Poor

Jeannette

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed my bathroom had pee on the floor and also it was dirty the toilet seat the water faucet had toothpaste on it they were hairs all over the bathtub
Stayed 1 night in Apr 2022
Response from Ron on May 2, 2022
Pool is opened from 9 am to 9pm everyday. You should notified to manager same time .

2/10 Terrible

Tracy, Gaston

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
After paying for the room on Expedia, had to pay again to check in. Bathroom wasn't clean, hair and shampoo on walls. Not vacuumed, a lot of dirt on tiles.
Stayed 1 night in Apr 2022
Response from Ron on May 2, 2022
Hotel collect the payment when customer check in. You book the room with credit card to hold the reservation. We sorry you were not happy with the room.

6/10 Okay

Elizabeth

Stayed 3 nights in Apr 2022

2/10 Terrible

Latesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

2/10 Terrible

Victor

Stayed 4 nights in Jun 2021
Response from Ron on Nov 17, 2021
Thank you for taking time to review.

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had full size refrigerator.
Stayed 1 night in Sep 2021
Response from Ron on Oct 9, 2021
Thanks for review. We appreciate your business

6/10 Okay

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at check-in was rude...The pool is not open due to covid...Wasn't allowed to touch light switches in the room. The microwave was not operable. Tried to upsell us a different room after the website said only 4 rooms available. No security lock on the door. Toilet was loose. It looked like the bedding and refrigerator were clean.
Stayed 1 night in Oct 2021
Response from Ron on Oct 9, 2021
Thanks for review.

6/10 Okay

Joye

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Richard

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!! SLEEP IN YOUR CAR AT WALMART! The property is filthy. The room reek of cigarette smoke to the point that when I woke up, my clothes and hair smelled like I smoked a pack. The furniture, tub, sink all have cigarette burns on them. The parking lot is dirty and the guy that checked us in was irritated he had to put his smoke out and come inside to give us our keys. No hello, thank you, didn't even direct us to where our rooms were. Best thing for this property would be if it went out of business and someone else bought it. DO NOT STAY HERE! negative 5 stars
Stayed 1 night in Sep 2021
Response from Ron on Sep 23, 2021
sorry you were not happy. We look into the mstter

2/10 Terrible

Gloria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible.
Stayed 1 night in Sep 2021
Response from Ron on Sep 23, 2021
Sorry you are not happy.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad motel. Roach on my bed. Bad service
Stayed 2 nights in Sep 2021
Response from Ron on Sep 23, 2021
We sorry you were not happy. We do have certified Pest control co. If you keep door open Palmatoo Bugs come in No one has controll on them.

6/10 Okay

Irene

Travelled with partner
Disliked: Staff & service, amenities
This property is for people who are not picky, just need a place to crash. Pluses: full size fridges and 2 cooktop burners! Mw of course. Seriously overdue for a renovation, but they do make a solid effort for cleanlines. No mold or rust. The spring beds seemed super sketchy when I sat on them, but I slept amazingly well. Fun quirk: they don't use regular housekeeping carts... they use shopping carts, like from a grocery store.
Stayed 2 nights in Sep 2021
Response from Ron on Sep 23, 2021
Thank you for taking time to review.We appreciate your business.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Ron on Sep 23, 2021
Thank you. We appreciate your business

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place for a last minute booking. It is NOT a 5 star hotel but it was not a bad place to stay if you are looking for a place to sleep and bath before hitting surfsidw beach or playing a round. The staff was very nice and funny. I would recommend it to anyone
Stayed 2 nights in Aug 2021
Response from Ron on Aug 24, 2021
Thank you. We appreciate your business