Dinner served, American cuisine

Reviews of Cobblestone Hotel & Suites - Superior Duluth

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 176 reviews" "
Rating 8 - Good. 46 out of 176 reviews" "
Rating 6 - Okay. 11 out of 176 reviews" "
Rating 4 - Poor. 11 out of 176 reviews" "
Rating 2 - Terrible. 6 out of 176 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Morgan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, we got our keys - made it to our door & the keys didn’t work. Had to go back to desk and activate the key. When the key was activated, we walked into a room that was being used already. We had to go back to the main desk, & tell them the room was in use. They gave us a new room, and when we got to that room, our key didn’t work again. We had to go re-activate the key, and when we walked into the room the lights were on, the toilet was disgusting, and the shower to the drain was not draining. We then called the front desk for a new room. We got another new room and the front desk guy proceeded to say “I’m sorry i was on vacation and I’m not even supposed to be working here right now.” We get our 3rd room finally & the toilet was still disgusting and there was no shampoo / conditioner / or soap in the dispensers. I’ve never had such a bad experience at a hotel in my life.
Stayed 1 night in May 2024

6/10 Okay

William

Travelled with family and small children
Liked: Cleanliness
It was fine. They didn’t have soap and when I inquired about soap, I was told their supplier was out and it was on back order… can’t send a staff member over to sams club and bulk order bars of soap for the hotel? Breakfast was not the greatest, the items in the fridge had been there well past expiration.
Stayed 1 night in May 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and pool area, noisy peaple next door when we stayed was the only problem
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Propertybstaff did a great job cleaning up for a mishandling of our reservations.
Stayed 1 night in May 2024

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Keither on Apr 21, 2024
Dear Tara,Thank you for the positive rate of 4 out of 5. I hope you enjoyed your recent stay with us. We look forward to seeing you in the future.Sincerely,Keith D. Barnett

2/10 Terrible

Daniel

Stayed 4 nights in Apr 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Would have liked a hot tub! Bar and tenders were very nice to talk to. It was a very quit place.
Stayed 1 night in Mar 2024
Response from Cobblestone Team on Mar 25, 2024
Hello! Thank you for your wonderful review. I am glad that you enjoyed your stay with us! I will let the restaurant staff know that enjoyed the restaurant. Unfortunately, we do not have the hot tub, but our pool is always heated. Please let us know if there is anything else that we can do to better your stay for next time!

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Hello! Thank you for staying with Cobblestone Hotel and Suites of Superior. I understand that your stay could have been better. Please let us know what we can do to make your next stay even better! We always want our guest most happy when they are staying with us!

10/10 Excellent

Shonna

Stayed 1 night in Jan 2024
Response from General Manager on Jan 28, 2024
We are so happy you enjoyed your visit with us. We look forward to your next visit!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and convenient
Close to downtown businesses, and bar scene.
Stayed 2 nights in Dec 2023
Response from Your Superior Cobblestone Team on Jan 8, 2024
We are pleased you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Bradley

Stayed 4 nights in Dec 2023
Response from General Manager on Jan 28, 2024
We are thrilled you enjoyed your visit with us. We look forward to seeing you in the future!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our kids and loved the room. The hotel was full but we didn’t hear any extra noise. Breakfast was good along with the coffee. Will definitely stay again! It’s on our list for our next weekend getaway!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
We are so glad that you enjoyed your stay with us! We always try to make sure each guest is happy. We will always try to accommodate needs to make sure our goal is met.

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, staff & service
Worst part of our weekend.
The family was looking forward to lounging a bit at the pool after our day out. Pool turned out to be tiny and no hot tub and closes at 10:00. Waited until 9:30 use it but we’re basically chased out by 8 unsupervised 10 year old boys doing cannonballs. The building walls must have been paper thin. Heard kids running in the halls and lots of street noise. Breakfast was in a tiny room and it was full of people. The one person maintaining the breakfast bar would leave and be gone for 10 minutes or more at a time. The orange juice machine was out of order and they hey apple juice ran out. The waffle dough was near bottom and the dough was runny. Apparently it had been that way a while because there were half empty cups of runny dough all over the counter as well as dough on the counter. Crumbs everywhere. They had biscuits and gravy and cheese omelets were in a warmer under a plastic contraption that was completely broken and fell apart each time a new guest touched it. After being gone for some time the attendant finally came back and announced he was closing it down promptly at 10:00. Waited 10:00 minutes in line to get checked in. Went down to purchase snacks and waited 15 minutes for the desk clerk to come back from helping a guest. Waited 15 minutes to check out until a sloppy looking untucked shirt desk clerk showed up to tell me they couldn’t give me a receipt cause their internet was down. Not returning. Maybe not with the chain altogether.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for your review. After the busy weekend we have made sport contract so this does not happen again. We are sorry that you felt like you could not have been in the pool room. You can always let the team know and we will be more than happy to assist the situation. Our front desk team wears multiple hats when working. They are always trying to meet the needs of every guest. I am sorry that you had to wait a long to get checked in and get snacks. We do have a phone at the front desk to pick up that connects to the front desk mobile phone. The team always has it on them when they are away from the desk. Unfortunately, our internet did go down during check out time. Once it got up and running, we were more than happy to send you a receipt through email. We would love to make this situation better for you. We would love to see you again in the future as we have made changes to help prevent unnecessary things during sold out weekends.

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel... Would stay again
Stayed 1 night in Dec 2023
Response from Cobblestone Team on Dec 5, 2023
Thank you for your Kind review. Please let us know if there is anything else we can do for you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cobblestone Team on Dec 5, 2023
Thank you for your wonderful review! Let us know if we can help you with anything else!

8/10 Good

Kristi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Noisy guests above and running in halls. This was after 10 pm. Breakfast set up was inconvenient
Stayed 1 night in Dec 2023
Response from Cobblestone Team on Dec 5, 2023
Hello, thank you for your review. I understand that it was loud and noisy. I went through the halls to make sure that everyone was being respectful. I understand that it is frustrating; I just want you to know that something was being done about the situation. We always want our guest to feel comfortable and refreshed when staying with us. If there is anything else, we can do for you; please let us know. Thank you!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice time!!
It was a great stay. It was overbooked but we were accommodated. Very nice stay.
Stayed 1 night in Dec 2023
Response from Cobblestone Team on Dec 5, 2023
Glad that you had a nice stay. Thank you again for staying with us. If you ever need anything for future stays; give as a call and we will make sure that you are always accommodated.

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. It would've been helpful to have a tv guide.
Stayed 1 night in Dec 2023
Response from Cobblestone Team on Dec 5, 2023
Thank you for your review. I will be keeping this in mind and see what I can do. Thank you for your suggestion. Please let us know if there is anything else we can do for you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice! Our room had a really odd odor upon arival but once there, we no longer smelled it. There was never anyone at the desk so you had to pick up a phone u til some one came. The room was comfortable and
Stayed 1 night in Dec 2023
Response from Cobblestone Team on Dec 5, 2023
Thank you for your review. I am sorry that your room had an odor to it. If this happens again staying with us; our front desk team would be more than happy to come help get that smell out. I understand that the front desk staff was not at the desk. They wear multiple hats when working. They are always trying to make sure each guest is happy. The phone is helpful so when they are helping another guest they can come as quickly as they can. We are glad the room was comfortable. If you need anything else, please let us know.

10/10 Excellent

Suzan

Travelled with family, Business traveller
Great bed
Stayed 1 night in Nov 2023
Response from Cobblestone Team on Dec 1, 2023
Thank you for writing us a review. We are so glad that your had a comfortable stay with us. Glad that you got to sleep comfortably!

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the 2 room and kitchenette
Stayed 2 nights in Nov 2023
Response from Cobblestone Team on Nov 28, 2023
Thank you for your wonderful review! We are so glad that you enjoyed your stay! If you need any help with future stays, please let us know.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cobblestone team on Nov 14, 2023
Thank you for your review. We are so happy that you enjoyed your stay with us! If there is anything we can do better for next time please let us know. We want you to feel refreshed after staying with us!

10/10 Excellent

Ai Ai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and they give you a lot of towels! There is a recently opened brewery close to the hotel, which is very nice.
Stayed 2 nights in Oct 2023
Response from Cobblestone team on Nov 1, 2023
Thank you so much for your review. We are so glad that you enjoyed your stay with us! We always want you to feel comfortable when staying with us. We are glad that we could make your stay enjoyable. If you need any help booking future stays please let us know. We are always here to help! We hope to see you soon.

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, very clean, nice rooms. Friendly staff. Easy check in/out. Only minor complaint was it was a struggle for them to keep up with the breakfast - but good options when it was stocked, tasted great.
Stayed 2 nights in Oct 2023
Response from Cobblestone team on Oct 25, 2023
Hello, Thank you for your review. We are so glad that you enjoyed your stay! We appreciate your feedback and we will be working on keeping that breakfast area full. Please let us know if there is anything else we can do for you! We hope to see you again in the future!

8/10 Good

Ria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cobblestone team on Oct 23, 2023
Thank you for your review! We are glad you enjoyed your stay with us! Please let us know what we can improve on next time so we can make your next stay perfect!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
At check in, we waited 10-15 minutes for anyone to come to the front desk. The first person who did come was from the restaurant and she couldn’t help. She apologized and mentioned she sees this happen. It was incredibly frustrating, especially at a very normal time of day. Then we found used pimple patches on the bathroom sink - absolutely disgusting!! For the price I paid, I’m appalled and would never stay here again!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Hello, I am very sorry for the uncleanliness of the room. We do take our cleaning very seriously here and we are very sorry that you found your room under poor conditions. I will have a talk with our housekeeping staff and let them know that they need to be triple checking their rooms. I am also sorry that the front desk team was not at the front desk when you arrived. I will make sure that they always have the phone on them when they walk away from the desk. I do apologize that you stay was not enjoyable. I would love to be able to talk and listen to what we can do to make this better for you! If you would like you can give us a call at our hotel phone number and ask for the GM. Again I am here to listen and make this right for you!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
It was very busy due to MEA weekend, but they accommodated well. The room was clean and comfortable (you can tell it is a newer hotel), pool and fitness room were great. Would have liked to see more gluten free options at breakfast and they ran out of a few things, but overall a good experience!
Stayed 1 night in Oct 2023
Response from Cobblestone team on Oct 21, 2023
Hello! Thank you for your review. We are glad that you enjoyed your stay and was comfortable while staying with us. We love the recommendation for breakfast food. However, we are sorry that we ran out of food. Our breakfast person was working hard and trying to make sure everyone had something to eat. We will come up with a better plan for our busier days so that there is food at all times during breakfast area. We hope to see you again with future stays!

10/10 Excellent

Jason, Buffalo

Stayed 1 night in Oct 2023
Response from Cobblestone team on Nov 9, 2023
Thank you for your review! We are glad that you had a great stay with us. If you need any help with future stays please let us know. We would be more than happy to help you out!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cobblestone team on Oct 21, 2023
Thank you for your review. We are glad you enjoyed your stay. If you need anything from us so we can better your experience for next time; please let us know!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Comfortable clean room.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 15, 2023
Thank you for your review. We are glad that you felt comfortable and welcome when staying with us! You really appreciated the wonderful feedback. We would love to have you stay with us again in the future. Let us know if you need any help or have any questions!

10/10 Excellent

Jason and Briana

Liked: Cleanliness, staff & service, property conditions & facilities
It was cozy and clean
Stayed 2 nights in Oct 2023
Response from Cobblestone Team on Oct 12, 2023
We are glad you enjoyed your stay! Hope to see you again soon in the future.!

4/10 Poor

Kelly

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Check in room fridge not working and wide opened upon arrival. New room carpet had dirt and nail clippings. Gross. Won’t stay again. We had reservations for room with kitchen. Was not given one.
Stayed 3 nights in Oct 2023
Response from Cobblestone Team on Oct 12, 2023
We are deeply sorry for the uncleanliness upon your arrival. We will be taking more steps when it comes to double checking rooms, and we will make sure that this doesn't happen again. We are also sorry that you were not given the extended stay room that has the kitchenette. We understand the frustration. As a front desk team, we are going to do a better job of reviewing the reservation on the phone and sending out confirmations. If you ever see a problem with the confirmation, give us a call and we will be happy to help fix it for you!If there is anything else we can do for you, please let us know via email or phone call.

10/10 Excellent

kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel
Stayed 1 night in Oct 2023
Response from Cobblestone Team on Oct 12, 2023
Thank you for your review. We are glad to provide you a clean and comfortable stay!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Oct 6, 2023
Thank you for your feedback!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Sep 2023
Response from General Manager on Oct 6, 2023
Thank you for your feedback! Glad you enjoyed your stay with us.

10/10 Excellent

Jay

Stayed 1 night in Sep 2023
Response from Cobblestone Team on Oct 12, 2023
We are glad you enjoyed your stay! Thank you for staying with us.

10/10 Excellent

johnnie, Milwaukee

Stayed 1 night in Sep 2023
Response from Cobblestone Team on Oct 12, 2023
Thank you for your review. We are glad you enjoyed your stay!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. It was close to bars and restaurants.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 24, 2023
We appreciate your feedback! We're delighted you enjoyed our breakfast options. We hope you had a fantastic stay and look forward to welcoming you back soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and new.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 24, 2023
Thank you for your concise feedback! We're thrilled to hear that you found our hotel clean and new. Maintaining a fresh and tidy environment is our priority, and we're committed to delivering quality experiences. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and overall quiet neighborhood. Good service.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 24, 2023
Thank you for sharing your feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed our pool and found the neighborhood to be quiet. Providing a serene environment for our guests is a top priority for us, and we're glad we met your expectations in this regard.

10/10 Excellent

Uma

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for family
Stayed 1 night in Sep 2023
Response from Cobblestone Superior on Sep 6, 2023
Hi Uma- Thank you for the review. Our front desk team is great at being friendly and offering a smile to everybody. We always strive to provide a clean, safe, friendly property for all of our guests. We are always here to provide the best experience for our guests as possible. We hope to see you again soon.

8/10 Good

Jamie

Stayed 1 night in Sep 2023
Response from General Manager on Sep 24, 2023
Thank you for your feedback!

8/10 Good

Serina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Continental breakfast wasn’t great
Only complaint was the continental breakfast. The bread products were hard and dried out. Also Would have been nice to have waffles or pancakes available.
Stayed 1 night in Aug 2023
Response from Cobblestone Superior on Aug 28, 2023
Hi Serina- I'm sorry your stay was not up to your expectations. We do our best to make sure everybody is comfortable and happy with their stay. The waffle maker was out of commission for a few days. We hope we can get another chance to show you that we can do it better. Thank you for letting us know about your stay.

10/10 Excellent

Alishia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sure why not
Cobblestone definitely proved to be very accommodating. The rooms are comfy and designed modern but not over the top. The view was much better than anticipated on the 2nd floor.
Stayed 1 night in Aug 2023
Response from Cobblestone Superior on Aug 18, 2023
Hi Alishia- Thank you for the review. Our front desk team is great at being friendly and offering a smile to everybody. We always strive to provide a clean, safe, friendly property for all of our guests. We hope to see you again soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access going to and from. Not charging an arm and leg, but still close enough to Duluth to get some fun things done
Stayed 2 nights in Aug 2023
Response from Cobblestone Superior on Aug 18, 2023
Hi Amber- Thank you for the great review. We always strive to provide a clean, safe, friendly property for all of our guests. We hope to see you again in the future to provide another 5/5 stay!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Cobblestone Superior on Aug 14, 2023
Hi Shane- Thank you for the great review. We hope to see you again in the future to provide another 5 Star stay!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's probably the nicest place to stay in Superior. The room was very nice as well as the restaurant and walking distance to restaurants.
Stayed 2 nights in Aug 2023
Response from Cobblestone Superior on Aug 14, 2023
Hi Brian- Thank you for taking the time out to write a great review. We always want our guests to feel comfortable and safe when staying with us. We look for to providing with another comfortable stay in the future. Thank you.

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, short stay , we checked in around 2:30 am and out by 8:00am
Stayed 1 night in Aug 2023
Response from Cobblestone Superior on Aug 14, 2023
Hi Raymond- Thank you for your kind review. We appreciate your time in letting us know about your stay. We look forward to seeing you again in the future.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Cobblestone Superior on Aug 7, 2023
Hi William- Thank you for the great review. We hope to see you again in the future to provide another 10/10 stay!