Indoor pool, a heated pool
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Reviews of Radisson Hotel Sudbury

3 out of 5
Radisson Hotel Sudbury
85 St Anne Road, Sudbury, ON

Reviews

7.6

Good

Rating 10 - Excellent. 350 out of 1005 reviews" "
Rating 8 - Good. 323 out of 1005 reviews" "
Rating 6 - Okay. 174 out of 1005 reviews" "
Rating 4 - Poor. 83 out of 1005 reviews" "
Rating 2 - Terrible. 75 out of 1005 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Not a safe part of town
Stayed 1 night in May 2024

4/10 Poor

Sandy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff at front desk. 2 towels only, when asked for more towels, only had floor towels available for your body. Washrooms smelled like wet towels/sweat, disgusting. Lots of locals coming in/out using the pool.
Stayed 2 nights in May 2024

2/10 Terrible

MICHAEL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very tired and not well maintained. The hotel ran out of bath towels and we were given floor towels to use instead. The smell of ozone was strong in the hallway and the smell seeped into the room. The ozone was produced to remove odours from another room. The shower curtains were dirty and had a strong smell of bacteria.
Stayed 2 nights in May 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Gary

Liked: Staff & service
Stayed 1 night in May 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Sukhjeet

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Jane, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay.
Stayed 1 night in May 2024

6/10 Okay

Donald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Muskaan

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet. A/C worked great. The pool was really nice. Beds were comfy. Breakfast was decent, but the same every day. Still decent though. I would stay here again for sure.
Stayed 2 nights in May 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

606

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay on the first floor. It’s very noisey
Stayed 3 nights in May 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Jamal

Stayed 1 night in May 2024

10/10 Excellent

JEONGTAE, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Rich

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable.
Stayed 1 night in May 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel stay was Fantastic!! Room was nice and clean, beds were super comfy, breakfast was one of the best we've had at a hotel, but most of all....all staff members were polite, friendly, and went out of their way to make sure we were looked after!🙂
Stayed 1 night in May 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Jen

Decent price but neighbourhood isn’t safe
Stayed 1 night in May 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ACCESSIBILITY
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Rab

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This property needs to upgrade TLC and even in some of the rooms but other than that, it’s quite OK for the price and free breakfast , but Radissan and status is very high, but this property needs upgrade
Stayed 1 night in May 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Angela

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very run down. Broken shower head in bathroom. Toilet didn’t flush well. Both beds were either broken or just not a good frame. They rocked and creaked every time you moved. My son sat on the end of one and the top popped up.
Stayed 1 night in Apr 2024
Response from Kaylee (Front Office Manager) on May 10, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Josee

Stayed 1 night in Apr 2024

8/10 Good

Tim

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great stay very comfortable
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was courteous and helpful. The room was missing basics like coathangers, ice bag for bucket, pen and paper. Only one waste basket in the room. The heating system was on and off cold and hot. The beds were very lumpy and squeeky. This barely was adequate.
Stayed 1 night in Apr 2024
Response from Kaylee (Front Desk Manager) on May 9, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Sylvanna

Travelled with partner
Liked: Cleanliness, amenities
I really enjoyed my stay definitely recommend
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

AMANJOT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Karri

Business traveller, Travelled with partner
Liked: Amenities
Beautiful hotel . Weirdos outside but you run into that anywhere these days
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Ashley

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kaylee (Front Office Manager) on May 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel Sudbury. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Noushin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great and fair breakfast
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Jacqueline

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kaylee (Front Office Manager) on May 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel Sudbury. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Just needs to be updated a bit. That part of town is trash
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking and check in were easy, pleasant, and smooth. The pool was amazing. Rooms were clean and as expected. It was nice to have the restaurant attached and the mall attached, although the mall was a bit short on stores. Not the hotels fault.
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Chelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a hockey game, very close to the arena. Kids enjoyed the pool, all staff were super nice.
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Reilly

Stayed 1 night in Apr 2024
Response from Kaylee (Front Desk Manager) on May 9, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Dave

Travelled with family, Travelled with partner
Liked: Cleanliness
Property seemed understaffed
Stayed 1 night in Apr 2024
Response from Kaylee (Front Office Manager) on May 10, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Michel

Stayed 1 night in Apr 2024

10/10 Excellent

Oluwakayode

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a decent motel , had a good pool , good breakfast , the room was clean, great shower, beds were a bit too firm my partner and I both had a sore back in the morning ,great location for walkers a good amount of things for families to entertain their kids, kinda bummed there was no radio I need music all night to sleep there was only an alarm all in al was a decent stay .
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Carolyn C

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
it was a bit tricky to find this hotel in sudbury. we ended up in a large parking garage and my husband had to thread his way through it before we were given alternate parking arrangements. homeless people were tenting in front of the hotel. we were able to register without incident. i am in a wheelchair. although surrounding property was hilly, there was staff willing to assist. the hotel was very nice, ramped and completely accessible inside.
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are super comfy. Staff were kind and helpful. Clean property.
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Renovation happens in the mall. Overall is good
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Cora

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Gilles

Travelled with family and small children
Sport groups should be separated from regular bookings, too noisy on our floor
Stayed 2 nights in Apr 2024
Response from Kaylee (Front Office Manager) on May 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel Sudbury. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Gilles

Travelled with family and small children
Liked: Amenities
One bed was broken and it was wet noises
Stayed 2 nights in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was verry hard to find and to find your room is even harder
Stayed 1 night in Apr 2024
Response from Kaylee (Front Office Manager) on May 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel Sudbury. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience - would return.
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

michel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bums around the parking garage
Stayed 1 night in Apr 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overall good stay
Stayed 2 nights in Mar 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Karen

Stayed 2 nights in Mar 2024
Response from Kaylee (FOM) on May 21, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly
Stayed 1 night in Mar 2024
Response from Kaylee on Apr 4, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Kaylee (Front Office Manager)

4/10 Poor

Adrian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lack of detail to cleanlyness of the washroom. Long hair in the shower on the walls
Stayed 2 nights in Mar 2024
Response from Kaylee on Apr 4, 2024
On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Kaylee (Front Office Manager)