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Ive been staying at this quality inn and suites for a while and ive had a wonderful stay thanks to Jade B and Khushboo at the front desk , Jade helped me out alot with everything i needed for an enjoyable comfortable stay , i will always stay here at this location when i need to
Just not fond of location with nearby train tracks and at times worry some with street locals
Lori
Stayed 3 nights in Mar 2024
Response from GM on Apr 9, 2024
We’ve been part of the community for over 45 years. During this time, we have never experienced anything that would jeopardize the safety and security of our guests, which we take very seriously.The Good Samaritan Centre provides a vital service to the City and the area, and while it is true from time to time may look unsafe, or rough the persons associated with that Centre, are citizens who need help and the Centre provides that to them. With respect to our location being close to the CP Rail facilities, some our guests enjoy the view of the rail yards and watching the train activity. Perhaps the next time your travels bring you to Sudbury, ask us to reserve a room on the non railway side, facing away from Paris Street, where the noise levels maybe more to your satisfaction. We do hope that when your travels bring you back to Sudbury that you will join us so that we can once again provide you with the service that we are known to provide to all our guests.
We’ve been part of the community for over 45 years. During this time, we have never experienced anything that would jeopardize the safety and security of our guests, which we take very seriously.The Good Samaritan Centre provides a vital service to the City and the area, and while it is true from time to time may look unsafe, or rough the persons associated with that Centre, are citizens who need help and the Centre provides that to them. We do hope that when your travels bring you back to Sudbury that you will join us so that we can once again provide you with the service that we are known to provide to all our guests.
Nice hotel. Only complaint is minor, but when you press a button in the elevator, it doesnt light up so you dont know if the elevator will go to that floor.
Ronald
Stayed 1 night in Mar 2024
10/10 Excellent
brennan
Travelled with family, Travelled with family and small children, Travelled with pets
Homeless shelter down the road otherwise nice place.
brennan
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
We’ve been part of the community for over 45 years. During this time, we have never experienced anything that would jeopardize the safety and security of our guests, which we take very seriously.The Good Samaritan Centre provides a vital service to the City and the area, and while it is true from time to time may look unsafe, or rough the persons associated with that Centre, are citizens who need help and the Centre provides that to them. We do hope that when your travels bring you back to Sudbury that you will join us so that we can once again provide you with the service that we are known to provide to all our guests.
I went here for the night and my room had bed bugs, I found one and showed the front desk guy and he acted like he has never seen one before, turns out I found out they have had this issue for a while and just aren’t dealing with it
Holly
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Thank you for sharing this with us. I can assure you that anytime something like this is reported we do everything to act right away. This starts with putting the room out of order and calling in our pest control to inspect the room. In this case we did just that. After the inspection, the pest control contractor informed us that there was no issue in the room that you stayed in. Further to our recent phone call, we will be more then happy to make thing right. You would first need to contact Expedia.
Our stay was for only one night. Check-in was very easy and the staff was very friendly.
Close to downtown Sudbury.
The entrance to the main lobby took some time to find. Better signage would help.
Overall a good stay.
Nice hotel and clean, family loved it, and there is Continental breakfast, which is helpful. Its in the downtown area and 10 minute drive to most places. So convenient that way for our family.
Check in was excellent
Went to the Lounge Bar and the bartender was very friendly and polite
The room was clean and tidy
Found the bed was comfortable but was sagging in the middle which was not comfortable. We stayed in room 417. I would suggest installing a new bed in this room
Timothy
Stayed 1 night in Feb 2024
6/10 Okay
Tiffany
Travelled with family
Mar 1, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking lot was not cleared of snow. There was a loud, messy crowd in the lobby upon arrival. Overall, the common spaces smelled like a mix of spices and urine. I would not return.
Tiffany
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Thank you for taking the time to share your comments regarding your recent stay at Quality Inn & Conference Centre Downtown. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. The weekend you were here, we did have a hocky team in the hotel - which would explain the group in the lobby.As for the smell, I cannot comment on this, as we have never had any complaints made. Since we have an Indian restaurant on-site, the smell of the food may be what you were smelling in the common areas. We hope for an opportunity to properly host you in the future.
Very friendly staff, excellent breakfast, but the room we were in was in disrepair. Bathroom fan, doorknob, fixtures were falling apart. Bed was not very comfortable.
Morgan
Stayed 1 night in Feb 2024
2/10 Terrible
madison
Travelled with partner
Feb 12, 2024
Disliked: Cleanliness, staff & service, amenities
the manager was totally unprofessional, the front desk staff were mildly helpful dependant on the staff and women are NOT safe here, especially if they’re alone.
madison
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
With regard to the location of the property, We’ve been part of the community for over 45 years. During this time, we have never experienced anything that would jeopardize the safety and security of our guests, which we take very seriously. The Good Samaritan Centre provides a vital service to the City and the area, and while it is true from time to time may look unsafe, or rough the persons associated with that Centre, are citizens who need help and the Centre provides that to them. We do hope that when your travels bring you back to Sudbury that you will join us so that we can once again provide you with the service that we are known to provide to all our guests.Also, after speaking with you about your stay, our security cameras were reviewed. The alleged confrontation by 2 men who were aggressive to the point that you felt attacked and harassed was not able to be confirmed. While this was reported to have happened in the lobby, the cameras do show that you and the other guests where in the lobby, however, neither one approached each other in any manner. Any issues with other guests, like noise complaints, should not be addressed by the guest them selves, as in this situation. They should be reported directly to the staff. Reason for this, is that situations may escalate to a point were the staff may have little options to assist.
Great hotel. Very clean. Comfortable mattress. Central location. The Indian restaurant attached was amazing. Staff were professional, polite and helpful. I would recommend this hotel to anyone.
Staff was amazing! This was my 2nd time staying at this hotel and it was nice to see the same staff from 2 years ago. Great parking options, beautiful lobby, tasty restaurant options and I'm just overall super happy with the experience. I definitely recommend anyone to stay here.
Emilie
Stayed 2 nights in Dec 2023
6/10 Okay
Tania
Travelled with partner
Dec 26, 2023
Liked: Staff & service
The hotel and rooms are dated but they are kept clean. The area outside the hotel and view from the window is less than ok. Lots of debris and garbage outside as there is a big population of homeless right across the street.
The staff were great very friendly and attentive. Our TV would t work so the staff were quick to rectify the situation. The free breakfast in the morning was pretty decent.
We were on the third floor and it was very noisy ( lots of banging noises ).
If the staff weren't as friendly as they were this one night stay would have been horrible. Thanks to the staff that made it better.