Studio Museum à Harlem

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Séjour de 5 nuits- A savoir que le petit déjeuner comprit dans ta réservation ne se prend pas à l’hôtel. On vous remet un petit coupon pour aller manger à l’extérieur dans un petite boulangerie/pizzeria où il y a 5 tables à l’intérieur et 3 dehors. Avec ton coupon on te donne une carte de ce que tu as droit.. pour nous un café au lait et un pain au chocolat c tout, si tu veux plus tu paies. Tu peux prendre ton petit déjeuner à l’hôtel moyennant finance. Dans la chambre avec ou sans Clim tu as le bruit de la ventilation. Quand ton voisin de lave ou se rend au toilette c en direct. Caution de 300$ + la taxe Facility free :193$ à ne pas oublier 😫 en plus. Le positif : super bien situé c tout

I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.