The Elena is an unpretentious hotel supplying an excellent place to rest. The Elena is scrupulously clean and peacefully quiet with an attentively understated, outstanding level of service. Thus the Elena fulfilled precisely what I was looking for in a hotel at an attractive price. I am not well versed in the hotel star rating system (I am constantly shocked at the poor performance of most five stars that nightly charge for a single night what costs a week at the Elena). I am a light sleeper so quiet comfort are valued above all. For me, the Elena earns five stars. The room is very basic - the beds were firm as is my preference, had a nice balcony facing away from the Piazza (quiet residential), ample closet storage. The internet performed well and consistently. The shower/toilet is compact but performed well. The breakfast included great coffee and fresh bakery goods, yogurt and fruit and juice. There is no concierge lurking in an oversized lobby, no pool or work out gym. If you need these, the Elena is not for you. Here the proprietor is quietly efficient in all the billing, local points and recommendations personalized for you should you need them - totally unobtrusive. Yet if you need to leave before dawn, she was there to offer me my regular doppio espresso and the morning's fresh, warm brioche to prepare me for my day. The Elena is well located on a major pedestrian only Piazza Generale Luigi Cadorna. I stayed a week and the consistency fulfilled my expectations.