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Reviews of Crowne Plaza Stratford Upon Avon, an IHG Hotel

4 out of 5
Crowne Plaza Stratford Upon Avon, an IHG Hotel
Bridgefoot, Stratford-upon-Avon, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 100 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, the room uncluttered, and the area convenient to many services.
Stayed 1 night in Apr 2024
Response from Guest services on Apr 25, 2024
Dear Mary, Great to hear the feedback, thank you for your kind comments.

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, lovely big room with great view. Breakfast was very nice with lots to choose from
Stayed 2 nights in Apr 2024
Response from Guest services on Apr 25, 2024
Dear Kay, Delighted that you had a great time with us. Thanks for your review.

4/10 Poor

Stewart

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Windows in the room do not open, aircon doesn't work despite being sold with the room
Stayed 1 night in Apr 2024
Response from Guest services on Apr 25, 2024
Dear Stewart, I am truly sorry to hear of your disappointment in the design and layout of the Crowne Plaza Stratford Upon Avon. We want all our guests to have a great experience whether you're working or just relaxing. As such, IHG recognizes the feedback we receive, both positive and negative, is invaluable and we appreciate you for taking the time to share your experience. Please know, I have formally documented your feedback to be used for future considerations.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest services on Apr 19, 2024
Dear John,thank you for your review

8/10 Good

John

Very smart stylish hotel and in good location in Stratford upon Avon
Stayed 1 night in Apr 2024
Response from Guest services on Apr 16, 2024
Dear John , thank you for your feedback.

4/10 Poor

harvinder

Stayed 1 night in Apr 2024
Response from Guest Services on May 8, 2024
Dear Harvinderthank you for your feedback.

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
Felt like i was not wanted . Only one member of staff said hello . Check in took ages . Went to bar to get 2 drinks had been acknowledged by barman but when a group of 10 people turned up he ignored me and served them instead. No apology or anything . I felt like as just a couple we were not really wanted . The staff seemed more interested in big groups than just individual people or couples . I WILL NOT BE STAYING HERE AGAIN . I STAYED AT THE ALVERSTONE EARLIER IN WEEK AND THAT IS 10 TIMES BETTER. ALSO STAYED AT THE LEONARDO HOTEL SOUTHAMPTON BIG HOTEL LIKE THIS ONE BUT FELT WELCOME AND NEEDED STAFF FRIENDLY ALWAYS SAID HELLO .
Stayed 1 night in Apr 2024
Response from Guest services on Apr 16, 2024
Dear David, Thanks for the feedback, I am sorry that your experience wasn’t as you would have expected. Thank you for completing a review.

8/10 Good

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would we stay again? Yes
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 6, 2024
Dear Mandy, Thank you once again for choosing to stay at Crowne Plaza - Stratford upon Avon during your recent visit to Stratford upon Avon. I would also like to take this opportunity to thank you for taking the time to share your review.

4/10 Poor

Andy

Travelled with partner
Liked: Amenities
Found the check-in laborious not helped by the staff who couldn’t find our details we booked with Expedia and made us feel as though we’d made a mistake not booking direct Eventually got to our room but was moved to another room after complaining as this room was noisey
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 6, 2024
Dear Andy, Thank you once again for choosing to stay at Crowne Plaza - Stratford upon Avon during your recent visit to Stratford upon Avon. I would also like to take this opportunity to thank you for taking the time to share your review.

10/10 Excellent

annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conenient to the royal shapespeare's threatre and shops etc. The breakfast is lovely with a good choice of what to eat. The view from the sitting area outside and in, over look the river which is lovely.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 2, 2024
Dear annette, Delighted that you had a great time with us. Thanks for your review

6/10 Okay

LISA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location was good, lots of amenities and easy to park. Outside terrace area and grounds were lovely. Hotel room was functional, bathroom had a constant smell of sewage. Room was too warm and the aircon did not cool it down. Breakfast had a good selection of food but typical buffet style and hot food was dry from being left under heat lamps. All in all a very average stay and very pricey for what it was.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 30, 2024
Dear Lisa, We are so pleased to hear that you enjoyed your time with us, I have shared your comments with my team and we very much look forward to welcoming you back for a future stay with us.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property ideally situated to walk into town centre, pool and sauna room facilities were good. Room was ok although marks on carpet and couldn't work the air conditioning system therefore room was very warm.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 30, 2024
Dear Paul,Thank you for your feedback following your recent visit to the hotel. I was pleased to hear that you enjoyed your time with us. We also have taken your comments on board in regards to carpet condition.

8/10 Good

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property was in a great location, easy walking distance to everything!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 28, 2024
Dear Peter, thank you for your feedback.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 28, 2024
Dear Christine, thank you for your feedback.

10/10 Excellent

Rory

Stayed 2 nights in Mar 2024
Response from Guest services on Apr 16, 2024
Dear Rory, thank you for your feedback.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large. Staff helpful
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
Dear Jonathan,Great to hear the feedback, thank you.

8/10 Good

Gordon

Travelled with partner
Liked: Staff & service, property conditions & facilities
Overall it was a very good stay. The hotel was very clean and the room was good except the bathroom was on the small side and the water pressure on the shower was a bit weak. The staff were very attentive. Other than the bathroom gripe I suppose the biggest complaint was lack of free parking for guests.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
Dear Gordon, We are so pleased to hear that you enjoyed your time with us, I have shared your comments with my team and we very much look forward to welcoming you back for a future stay with us

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious hotel in the heart of Stratford upon Avon. Nice bar and restuarant area. The hotel is spotlessly clean and parking was easy. Our room was nice. Not sure about the two single beds pushed together to make a super king. There was even two single duvets, so felt we were sleeping separately. The bathroom was very small and dated.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 21, 2024
Dear Claire,We are so pleased to hear that you enjoyed your time with us, I have shared your comments with my team and we very much look forward to welcoming you back for a future stay with us

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy corridor outside our room, which was located near the lifts. Excellent location for the Shakespeare theatre Good breakfast and excellent room
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 23, 2024
Dear Neil,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience

10/10 Excellent

MARTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exellent hotel
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 21, 2024
Dear Martin,thank you for your feedback.

10/10 Excellent

elizabeth

Liked: Cleanliness
Helpful receptionist
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 21, 2024
Dear Elizabeth, thank you for your feedback.

6/10 Okay

Kirsteen

Travelled with family
Liked: Cleanliness, staff & service
Disappointed that we were woken at 2am by the room next door.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 17, 2024
Dear Kirsteen, Thank you for your review and I am very sorry your stay did not meet your expectations hence the score of 3. However, we do appreciate all our guests’ feedback and your observations

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all of it. The aesthetics fantastic, service efficient and friendly, food delicious rooms spacious and comfortable.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 12, 2024
Dear Janet, Thank you once again for choosing to stay at Crowne Plaza - Stratford upon Avon during your recent visit to Stratford upon Avon. I would also like to take this opportunity to thank you for taking the time to share your review. We were delighted to read your review and your comments goes a long way in motivating and encouraging the team and rest assured your comments will be shared. We look forward to welcoming you back on the occasion of your next visit to the area.

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower pressure low
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 12, 2024
Dear Anna, Fantastic feedback, Thank You. See you again soon.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Our room wasnt ready at checkin time, they were apolgetic and offered us a drink in the bar. The staff across the whole hotel had a genuine caring and empathetic attitude to the guests which was nice. The facilities were great and walkable to RSC and town centre. Would recommend and stay here again. Ample parking at reasonable price for guests.
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 29, 2024
Dear Adam,Thank you for choosing to stay at Crowne Plaza - Stratford upon Avon during your recent visit to Stratford upon Avon. I would also like to take this opportunity to thank you for taking the time to share your review. We were delighted to read your review and your comments goes a long way in motivating and encouraging the team and rest assured your comments will be shared. We look forward to welcoming you back on the occasion of your next visit to the area.Kind Regards,

10/10 Excellent

Su

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice short break,
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 27, 2024
Dear Su, thank you for your feedback.

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast with friendly greeter
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 27, 2024
Dear Jolene, thank you for your feedback.

4/10 Poor

Adrian

Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 27, 2024
Dear Adrian, thank you for your feedback.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location.
A great central base for a couple of days in Stratford. Easy walking distance to theatre & town. All very clean & comfortable.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Dear Ann, Fantastic feedback, Thank You. See you again soon

10/10 Excellent

louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was really good
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Thank you for your feedback.

10/10 Excellent

Andrew, Baillieston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to visit Stratford
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Dear Andrew, Fantastic feedback, Thank You. See you again soon!

6/10 Okay

Kenton

Liked: Staff & service
Disliked: Property conditions & facilities
Room was spacious, but the carpet was stained, sink cracked and shower weak. Although we'd booked a table for dinner we were turned away until I could show them the email reservation. Our booking didn't show on their system.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Dear Kenton, Thank you for your feedback with regards to dinner reservation,will monitor this as this is not something that is usual

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good overnight stay. Unfortunately very noisy and antisocial people next door,arguing and swearing for 2/3 hours.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Dear Robert, I am truly sorry to hear of your disappointment of your recent stay in the Crowne Plaza Stratford Upon Avon. We want all our guests to have a great experience whether you're working or just relaxing. As such, IHG recognizes the feedback we receive, both positive and negative, is invaluable and we appreciate you for taking the time to share your experience.

8/10 Good

Stephen

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Thank you for your feedback.

10/10 Excellent

alan

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Thank you for your feedback.

8/10 Good

Andrew

Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 21, 2024
Dear Andrew,thank you for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stratford Stay
Great location. Nice communal areas, comfortable room, excellent breakfast. Very friendly staff.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Dear James, Fantastic feedback, Thank You. See you again soon

4/10 Poor

Michele

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Thank you for your feedback.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely one night stay at Crowne Plaza and it was very enjoyable. The staff were so attentive and friendly throughout the hotel (especially at breakfast when they were so busy and had a few difficult customers to deal with!!) they dealt with everything so professionally and politely. Nothing too much trouble and all food was prepared to a high standard. Will definitely book again.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Dear Kathryn,The Team are delighted with your feedback Thank you

8/10 Good

MR Stephen

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Dear MR Stephen, Thank you for your feedback.

10/10 Excellent

John

Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 21, 2024
Dear John,Thank you for your feedback.

10/10 Excellent

Wendy

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Dear Wendy, Thank you for your feedback.

6/10 Okay

Elliott

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Dear Elliott,Thank you for your feedback.

10/10 Excellent

Lynn

Great Hotel, Great staff, superb location!
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 16, 2024
Thank you for your feedback.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 16, 2024
Thank you for your feedback

6/10 Okay

Laura

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 16, 2024
Thank you for your feedback

8/10 Good

Kirsten

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 16, 2024
Thank you for your feedback

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well placed, especially for the theatre. There was a large function on the night we stayed, which led to a shambolic breakfast buffet. No indication of where the queue started (on a circular buffet) which meant very long delays. The pool area is nice and was quiet when we used it. The staff were very friendly
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 16, 2024
Dear Robert, I am truly sorry to hear of your disappointment of your recent stay in the Crowne Plaza Stratford Upon Avon. We want all our guests to have a great experience whether you're working or just relaxing. As such, IHG recognizes the feedback we receive, both positive and negative, is invaluable and we appreciate you for taking the time to share your experience. Please know, I have formally documented your feedback to be used for future considerations. Also be assured we will monitor the points raised and take the appropriate action.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 16, 2024
Thank you for your feedback

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stratford night out.....
Stayed for a night out. On arrival staff greeting was very pleasant and stayed that way throughout, always happy to help with any enquiries. The room was clean spacious with a decent sized TV . The shower wasn't the best I've had but wasn't the worst either, also no plug for the bath but since I wasn't taking a bath it didn't bother me. The hotel facilities were excellent, plenty of parking at £10 per night. Good leisure facilities including a swimming pool. The bar was spacious Spacious, comfortable and relaxing although you needed to take a second mortgage out to drink there but that's true of all nice hotels. The restaurant was nice and clean. I only had breakfast there but it was five star, one of the best I've had . Self service with an excellent range of choice, they had everything. Overall an excellent stay and would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 16, 2024
Dear Wayne, Thank you once again for choosing to stay at Crowne Plaza - Stratford upon Avon during your recent visit to Stratford upon Avon. I would also like to take this opportunity to thank you for taking the time to share your review. We were delighted to read your review and your comments goes a long way in motivating and encouraging the team and rest assured your comments will be shared. We look forward to welcoming you back on the occasion of your next visit to the area.