Stonebriar Centre Mall Tours and Activities

Such a great experience. Amazing staff, fantastic food. Great overall experience and would definitely recommend.

We arrived at 4 pm this past Friday and the internet was down for almost 1 hour, which stranded my wife and I, as well as a line of registrants at the front desk. I was not able to register using my Expedia reservation, though the registration was in the system. We were let in our room by key and later that evening I was given two keys for our room. Fast forward to Saturday evening at 11:30 pm in which the room was given to another lodger who entered our room, to our amazement, twice. The front desk called us and insisted that we need to vacate the room and could not find our reservation nor records that we have paid for the room. I insisted that we tackle this problem in the morning. At ca. 8 am I discussed with the front desk person about the late night invasion and strange phone called to vacate our room. My wife and I left our room for breakfast but could not re-enter our room. The desk person found or reservation but was unwilling to recharge me for the room. He accompanied up to our room to open the door with a master key. As we were readying ourselves for the day and packing to leave this contested room we were contacted twice by phone and thrice by person that we needed to vacate our room ASAP. To close this odd story, we ventured to the desk and paid our bill with a credit card used in the initial reservations, with no problems. I was told by the desk clerk that management would be contacting me on Monday, to offer restitution for these unusual hotel events.

Room very clean, breakfast sufficient, and staff friendly and helpful. Seemed to be a shortage of hot water Sunday morning but thankfully showered night before so may have been timing issue. I sould stay here again.