Panoramic Suite, 1 Queen Bed, Non Smoking | Private kitchen
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Reviews of Potbank Aparthotel

3 out of 5
Potbank Aparthotel
Spode Works, Elenora Street, Stoke-on-Trent, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 60 out of 119 reviews" "
Rating 8 - Good. 38 out of 119 reviews" "
Rating 6 - Okay. 11 out of 119 reviews" "
Rating 4 - Poor. 5 out of 119 reviews" "
Rating 2 - Terrible. 5 out of 119 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The most beautiful room. Can't believe how cheap it was for such a gorgeous hotel. Also the bar is so festive make sure you treat yourself to a drink or two !
Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay here. Lovely bar and restaurant. Well situated and the room was fantastic. I slept really well
Stayed 1 night in Oct 2023
Response from Manager on Oct 15, 2023
Thank you for your review. Glad you had a good stay and hope to welcome you again in the future Kind regards Potbank Team

6/10 Okay

David

Stayed 1 night in Sep 2023

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable!
Stayed 1 night in Aug 2023
Response from Manager on Aug 24, 2023
Thank you for your review, much appreciated Kind regards Pobank Team

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is ideal for walking to Kings Hall and has great food entertainment and excellent service in this trendy hotel/ restaurants
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Thank you for your review, hope you had a good evening at the kings hall and glad you had a good stay. Kind regards

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Did what it said on the tin!
Stayed 2 nights in May 2023
Response from Manager on Jun 6, 2023
Thank you for your review, much appreciated Kind regards Potbank Team

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay at the Potbank. While I knew about the deposit pre-authorisation, the 8-10 days release period has left me slightly nervous as I do not know who may stay in the same room during that period and how they may leave it. I would have thought the room could have been checked within 24 hours and the pre-authorisation released then.
Stayed 2 nights in May 2023
Response from Manager on May 24, 2023
Thank you for your review and glad you had a good stay. The pre authorization is held by your bank not the hotel and high street banks normally can take up to 10 working days to release. Kind regards

2/10 Terrible

charmayne

Stayed 1 night in May 2023
Response from Manager on May 15, 2023
Thank you for your rating much appreciated Kind regards Potbank Team

8/10 Good

joanna

Stayed 1 night in May 2023
Response from Manager on May 14, 2023
Thank you for your rating, much appreciatedKind regards Potbank Team

10/10 Excellent

Rachel

Liked: Staff & service
A very unique and beautiful restaurant venue downstairs. Bedroom was in good condition, very clean with all necessities. Staff were extremely helpful and attentive.
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Thank you for your review much appreciated Kind regards Potbank Team

8/10 Good

Daniel

Stayed 1 night in Apr 2023
Response from Manager on Apr 28, 2023
Thank you for your ratingKind regards Potbank Team

4/10 Poor

Chin Woo Kang

Stayed 1 night in Apr 2023
Response from Manager on Apr 9, 2023
Thank you for your rating, much appreciated Kind regards Potbank Team

8/10 Good

Kevin

Stayed 1 night in Apr 2023
Response from Manager on Apr 7, 2023
Thank you for your rating, much appreciated Kind regards Potbank Team

10/10 Excellent

Tobias

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyed my stay
I enjoyed my stay. Very roomy apartment, with all necessary facilities for self-catering. Good location for city centre and parks.
Stayed 3 nights in Feb 2023
Response from Manager on Feb 14, 2023
Hello Tobias Thank you for taking the time to leave a lovely review, much appreciated. Glad you had a good stay and the apartment was to your liking. Hope to be able to welcome you again in the futureKind regards Potbank Team

10/10 Excellent

Tanya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on Feb 11, 2023
Thank you for your rating, much appreciated. Glad you had a good stay and hope to welcome you again in the future Kind regards Potbank Team

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
A really nice, clean, quiet hotel. Comfy beds, good kitchenette. Slightly odd bench/sofa in the room though. Be aware they pre authorise £50 on your card and this isn't made very clear when booking. Make sure you take ID too. However I would definitely stay here again.
Stayed 1 night in Feb 2023
Response from Manager on Feb 6, 2023
Thank you for your review, much appreciated, In our policies it states terms and conditions and it is also on the email automatically sent. Unfortunately with third party bookings they do not pass this on. Hope to welcome you again in the future and booking directly offers you a better price. Kind regards Potbank Team

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fabulous wee apartment which was very clean, nicely laid out and very easy to access.
Stayed 2 nights in Jan 2023
Response from Manager on Jan 20, 2023
Thank you for your review, much appreciated and glad you had a good stay. Hope to welcome you again Kind regards Potbank

2/10 Terrible

Alice

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The worst hotel experience I’ve had. My room was situated directly above the bar. I was aware it would be playing music until 10pm, however it got to 11 and showed no sign of stopping, so I rung reception who assured me it would be off my 11:30. It got to almost midnight with no sign of it quietening down so I rung down again, the lady at reception then very kindly let me change room to one higher up and away from the noise. The hotel in general is done up fairly nicely but the location is just appalling. Right next to a busy bar and restaurant, both of which are situated right next to the hotel rooms and are single glazed so sound is a big problem. Having checked the reviews before booking there was no word about this, had I of known I would’ve never booked. To top it off my shower didn’t work, the beds were insanely springy and uncomfortable, the pillows were like sleeping on bags of air, and the kitchen equipment (saucepans) was not fit for purpose. I picked here because it was close to a relatives house and I wanted to try a smaller business. I’ll stay in a premier inn next time. Avoid.
Response from manager on Dec 5, 2022
Thank you for taking the time to leave a review, much appreciated. Sorry you stay was not to your liking and we are glad our receptionist was helpful and changed your room. We will investigate your concerns about the roomsKind regards Potbank Team

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff exceptional and very helpful
Stayed 1 night in Oct 2022
Response from manager on Oct 19, 2022
Thank you for taking the time to leave a review, much appreciated. Glad you had a good stay Kind regards Potbank Team

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Sue

Stayed 1 night in Oct 2022
Response from Manager on Oct 12, 2022
Thank you for your rating much appreciatedKind regards Potbank Team

8/10 Good

Kate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great little boat hole. Loved the guys looking after the site felt nice and safe. Clean and remote check in worked well. Only two little things perhaps a few more things for the kitchen as it would have been nice to have a plate and bowl, nice touch to have proper mugs and complimentary tea/coffee. Bathroom even though it had an extractor smelt a little musty perhaps due to having no window. But all in all would recommend.
Stayed 1 night in Oct 2022
Response from manager on Oct 10, 2022
Thank you for taking the time to leave us a review, much appreciated. Glad you had a good stay and hope to be able to welcome you again Kind regards Potbank Team

4/10 Poor

xxxxxx

Stayed 1 night in Oct 2022
Response from manager on Oct 10, 2022
Thank you for your rating. Unfortunately there is no feedback given for us to check the stay and to see if we can improve Kind regards

8/10 Good

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice quirky bar and dining area. My room was adequately equipped but the quirkiness didn’t follow through to the accommodation. It was clean and well presented. Only issue is that the doors slam shut on entering and exiting even when trying my best to close them quietly. This resulted in it being quite noisy.
Stayed 1 night in Sep 2022
Response from Manager on Sep 12, 2022
Thank you for taking the time to leave us a review, much appreciated. We will look at the doors to see what we can do to make them quieter. Appreciate the feedback on this Kind regards Potbank Team

8/10 Good

Phil

Business traveller
Liked: Staff & service
Potbank Stay
Room was okay & well equipped, wasn’t very clean as cobwebs on the extractor hood and quite dusty. No curtains only blinds so the room was quite light & night & the mattress was awful
Stayed 3 nights in Sep 2022
Response from manager on Sep 9, 2022
Thank you for your feedback. We will pass your comments onto our housekeeping team and check the mattress. Kind regards Potbank Team

4/10 Poor

Danielle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2022
Response from Manager on Sep 10, 2022
Thank your for your rating much appreciated Kind regards

10/10 Excellent

Gabrielle

Stayed 1 night in Sep 2022
Response from manager on Sep 6, 2022
Thank you for your rating, much appreciated and glad your stay was goodKind regards Potbank Team

8/10 Good

Sharon

Stayed 1 night in Sep 2022
Response from manager on Sep 5, 2022
Thank you for your rating, much appreciated Kind regards Potbank Team

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Ok
Rather disappointed as room not as good as the one on Friday night. Not as much room a bit squashed and stain on chair only 1 chair my husband had to sit on bed. Would stay again if I could have a room like the one on Friday.
Stayed 1 night in Aug 2022
Response from Manager on Aug 25, 2022
Hello if you book a double room they are smaller than the superior double which you had the first time on booking. If you want to be guaranteed a bigger room you would need to book a superior. Hope this helps Kind regards

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night
I was a bit worried as I read some bad reviews, but apart from not being able to turn down the temperature on the shower, and no plughole in the kitchen I enjoyed a little bit of noise from pub next door.
Stayed 1 night in Aug 2022
Response from Manager on Aug 24, 2022
Thank you for your review. If you report the shower to the night porter this can be sorted by our maintenance or move rooms. Glad you had a good stay Kind regards

2/10 Terrible

Corinne

Stayed 3 nights in Aug 2022
Response from Manager on Aug 8, 2022
Thank you for your rating, we would have appreciated it if you left your reasons for your ratings to help other guests Kind regards Potbank Team

8/10 Good

Jacqueline

Stayed 1 night in Jul 2022
Response from manager on Jul 28, 2022
Thank you for your rating, much appreciated Kind regards Potbank Team

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay at the Potbank
Everything was wonderful
Stayed 2 nights in Jul 2022
Response from Manager on Jul 17, 2022
Thank you for your review, much appreciated Kind regards

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy, including the squeaky bed
Overall not bad but they're is no denying the entertainment downstairs is loud and goes into the early hours on a weekend. People also gathered on the benches right outside our window talking and revelling loudly until about 2am which was not ideal.v The bed is too soft and squeaky for me and the water in the shower was far too hot at ours lowest temperature for me to shower. Ok for the money but wouldn't do more than one night. 10am is too early for check out, especially if you have been kept awake and they charge another £20 if you want to check out later
Stayed 1 night in Jul 2022
Response from m on Jul 17, 2022
Thank you for your review Kind regards

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space in our double room. Felt very secure since there's a round the clock watchman at the facility. Very friendly, chatty guy.History of pottery is facinating, we enjoyed seeing the free Spode museum. Good location for traveling by train, then getting a taxi to and from Alton Towers. The only downside was the fire alarms that went off for apparently no reason.
Stayed 2 nights in Jun 2022
Response from Manager on Jul 6, 2022
Thank you for a lovely review. Unfortunately the fire alarm was set off by someone cooking but a less it was a false alarm. Kind regards

8/10 Good

Karyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised with both the room and the restaurant attached to the accommodation.
Stayed 1 night in Jun 2022
Response from Manager on Jun 26, 2022
Thank you for your review, glad you had a good stay and hope to welcome you again Kind regards Potbank Team

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Jun 12, 2022
Thank you for your rating, much appreciated Kind regards Potbank Team

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wasy communication and check in process, our 2 connecting rooms were well equipped.
Stayed 1 night in Jun 2022
Response from manager on Jun 9, 2022
Thank you for taking the time to leave us a review, much appreciated Kind regards Potbank Team

10/10 Excellent

Caroline

Stayed 1 night in Jun 2022
Response from manager on Jun 9, 2022
Thank you for taking the time to leave us a review, much appreciated Kind regards Potbank Team

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Really happy. Check-in was quick & easy with a lovely member of the restaurant staff. So impressed with the size of the interconnecting rooms, well equipped kitchenette in-between with a few complimentary items. Very clean. Reservations team are really nice & helpful. Would definitely stay here again, thank you.
Stayed 1 night in Jun 2022
Response from manager on Jun 9, 2022
Thank you for taking the time to leave us a review, much appreciated Kind regards Potbank Team

6/10 Okay

ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Potbank
Good would use again
Stayed 1 night in May 2022
Response from Manager on Jun 11, 2022
Thank you for your review, much appreciated Kind regards

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A most interesting site that could be made something special in future. It is in a quiet rather neglected area with a friendly population. Facilities in the hotel are excellent (again very quiet) but we never encountered a single employee and the café was not open for breakfast. No lift of course. We were very pleased overall and would recommend the hotel with the provisos above.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 27, 2022
Thank you for your review. We are a listed building but we have applied for a lift and waiting for approval. The café is not our business and is close Monday and Tuesday. We are glad you had a good stay and hope to see you again. Kind regards Potbank Team

10/10 Excellent

jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A local gem
Me and my son stayed overnight as part of our fortnightly visits and we had a lovely time. The kitchenette was great touch. The room was spacious, the shower was awesome and the beds comfortable. Would recommend staying here again
Stayed 1 night in Jan 2022
Response from Manager on Jan 24, 2022
Thank you for review, much appreciated. Hope to see you in the future. Kind regards Sandra

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent
Excellent, friendly staff, clean room. Maybe a bit better signage from the road would help!
Stayed 1 night in Jan 2022
Response from Manager on Jan 17, 2022
Thank you for leaving a review, much appreciated. Hope to see you again Kind regards Sandra

10/10 Excellent

Joanna

Stayed 1 night in Dec 2021
Response from manager on Dec 13, 2021
Thank you for your rating, much appreciated. Hope to welcome you again. Kind regards Potbank Team

10/10 Excellent

Jayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a little Gem
Fabulous quirky place which we really loved. Very welcoming staff, clean and comfortable accommodation. We will definitely return.
Stayed 1 night in Nov 2021
Response from manager on Nov 28, 2021
Thank you for your review, much appreciate. Look forward to welcoming you again Kind regards Potbank Team

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager on Oct 27, 2021
Thank you for taking the time to leave a rating, much appreciated Kind regards Potbank Team

10/10 Excellent

Jane

Stayed 1 night in Oct 2021

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager on Oct 23, 2021
Thank you for your rating, glad you had a good stay Kind regards Potbank Team