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Reviews of Holiday Inn Express Stoke On Trent, an IHG Hotel

3 out of 5
Holiday Inn Express Stoke On Trent, an IHG Hotel
Stanley Matthews Way, Trentham Lakes, Stoke-on-Trent, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Operations Manager on May 14, 2024
Thanks for the review!Martin

8/10 Good

kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet hotel, had everything we needed and in walking distance of our intended location.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on May 13, 2024
Thank you for the review and feedback, Kelly.We're pleased to read that you enjoyed your stay at our hotel!All the best,Martin

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very well organised...only down side was there wasnt an EV charging point!
Stayed 2 nights in May 2024
Response from Hotel Operations Manager on May 13, 2024
Thanks for the lovely review, Michelle.All the best,Martin

8/10 Good

Darrell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t complain for the cost.. All Clean and staff friendly
Stayed 1 night in May 2024

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, and very helpful staff, but no regular Holiday Inn menu, instead it’s next door at the harvester where the food is awful, public transport connections are slim and the nearest grocery shop is Aldi over a mile away- don’t be fooled by the Sainsbury’s on google maps, it’s a depot not a shop.
Stayed 7 nights in Apr 2024
Response from HOM on May 2, 2024
Matt, thanks for the amazing rating. A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! We're glad you felt the team were friendly and helpful. That's what we like to hear! Thanks for the feedback and we hope to see you again. All the best, Martin - Hotel Operations Manager.

8/10 Good

Precious

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from HOM on Apr 29, 2024
Precious, thanks for the amazing rating. We hope to see you again and All the best, Martin - Hotel Operations Manager.

8/10 Good

LEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does what it says on the tin. Reccomeded.
Stayed 1 night in Apr 2024
Response from HOM on Apr 26, 2024
LEE, thanks for the amazing rating. Thanks for the recommendation and we hope to welcome you back soon. All the best, Martin - Hotel Operations Manager.

4/10 Poor

Mark

Liked: Cleanliness, staff & service
Good hotel as I was travelling for business however the heating didn’t work so my room was very cold
Stayed 1 night in Apr 2024
Response from HOM on Apr 25, 2024
Mark, thanks for taking the time to leave a review. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Martin - Hotel Operations Manager.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
The only moan was our room did not get serviced (not on the list!) otherwise all good
Stayed 2 nights in Apr 2024
Response from HOM on Apr 9, 2024
Hi David, thanks for the review. We will relay this with the team to ensure we do better. All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Rachel

Travelled with partner
Easy check in and late check out so that was nice as we could enjoy the real fast that was included
Stayed 1 night in Apr 2024
Response from HOM on Apr 8, 2024
Wow, 5-stars! Thanks so much, Rachel. We're glad to see you had an enjoyable stay and hope to see you again. All the best, Martin - Hotel Operations Manager.

8/10 Good

Govind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 1 night in Apr 2024
Response from HOM on Apr 8, 2024
Govind, thanks for the amazing rating. We hope to see you again and All the best, Martin - Hotel Operations Manager.

6/10 Okay

Kim Yan

Stayed 1 night in Mar 2024
Response from HOM on Apr 5, 2024
Hi Kim Yan, thanks for the rating. We hope to see you again and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Beverley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went To Holiday Inn Express IHg at Stoke On Trent for our Alton Towers Theme Park was really good .for a
Stayed 1 night in Mar 2024
Response from HOM on Mar 22, 2024
Wow, 5-stars! Thanks so much, Beverley. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

8/10 Good

Jamie

Stayed 1 night in Mar 2024
Response from HOM on Apr 8, 2024
Jamie, thanks for the amazing rating. We hope to see you again and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Sean

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say a special thank you to Toby who greet us on our stay. He was very attentive throughout the property. I do not have any complaint still up to its name. I must add breakfast as it is included was very delicious. Lovely warm very high Satisfaction
Stayed 2 nights in Mar 2024
Response from HOM on Mar 4, 2024
Wow, 5-stars! Thanks so much, Sean. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to see you again and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Pete

Liked: Cleanliness, amenities, property conditions & facilities
Clean and welcoming.
Stayed 1 night in May 2023
Response from HOM on Feb 27, 2024
Wow, 5-stars! Thanks so much, Pete. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from HOM on Mar 22, 2024
Wow, 5-stars! Thanks so much, Julie. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Inga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
We appreciate your kind words, Inga.Best wishes, Martin -

10/10 Excellent

Zamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
We appreciate the fab review!All the best, Martin -

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing ? I was staying as it was my mums funeral , when the staff realised they did everything to support me and was so kind
Stayed 1 night in Feb 2024
Response from HOM on Feb 14, 2024
Thanks for the perfect rating, Natalie. The team will be happy to see they made a good impression. We are sorry for your loss and send our love and condolences. All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from HOM on Feb 14, 2024
Thanks for the 10/10 rating, Natalie. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing reception staff, A warm friendly welcome from the moment you step inside, Rooms are very clean , bright and airy The included breakfast is a bonus
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 12, 2024
Thanks for the review and feedback, Sharon.We're so pleased to hear that you found our team, amazing!We know the best way to start the day off is breakfast and we're glad to see that you took advantage of it!All the best,Martin

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional staff
The staff were exceptional from the moment we arrived until we left. Particular thanks to Steve and Becki who both we above and beyond.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 8, 2024
Thanks for the review, Gordon!We're pleased to hear that you found our team exceptional!All the very best,Martin

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HOM on Feb 5, 2024
Thanks for the perfect rating, David. We hope to see you again and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HOM on Feb 6, 2024
Wow, 5-stars! Thanks so much, Julie. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Victoria

Stayed 1 night in Feb 2024
Response from HOM on Mar 22, 2024
Wow, 5-stars! Thanks so much, Victoria. We hope to see you again and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from HOM on Feb 5, 2024
Thanks for the 10/10 rating, Paul. we hope to welcome you back and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on Jan 30, 2024
Thanks for the 10/10 rating, Michael. We hope to welcome you back All the best, Martin - Hotel Operations Manager.

10/10 Excellent

GLYN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 22, 2024
Thanks for the reviewAll the best,Martin

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service, always look after you. Top notch
Stayed 2 nights in Jan 2024
Response from HOM on Jan 19, 2024
Thanks for the 10/10 rating, Paul. We always strive to give the best possible service so we're glad you felt this way. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

4/10 Poor

Verified traveller

Business traveller
Food and car park
The food for breakfast was cold , greasy looking and totally un appealing, i spent money elsewhere when breakfast was included . Paying for a car park when your staying at the hotel isnt usual either.
Stayed 1 night in Jan 2024
Response from HOM on Jan 18, 2024
Hi, thanks for your feedback. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. All the best, Martin - Hotel Operations Manager.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from HOM on Jan 11, 2024
Wow, 5-stars! Thanks so much, James. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

4/10 Poor

Amy

Stayed 1 night in Jan 2024
Response from HOM on Jan 11, 2024
Hi Amy, thanks for the rating. Please feel free to drop us a message so we can hear your feedback. All the best, Martin - Hotel Operations Manager.

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on Jan 11, 2024
Russell, thanks for the amazing rating. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

6/10 Okay

VAN

Travelled with group
Liked: Staff & service
Basic holiday inn express
Stayed 1 night in Dec 2023
Response from HOM on Jan 8, 2024
VAN, thanks for your feedback. We hope to see you again and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 10/10 rating, Julie. We hope to see you again and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Laurence

Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 10/10 rating, Laurence. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Gurmeet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful given extra time to check in and out
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 5/5 rating, Gurmeet. We hope to see you again and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent one night stay. room clean, check in superb. breakfast delicious and staff very friendly. would come back again.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Richard, thanks for your 5/5 rating!All the best, Martin -

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed here to break a long drive on Christmas Evening - 1 adult and 3 children. We got a lovely welcome from reception, and they had already got a room ready with sofa bed in the short time from booking to arrival. Beds were good and comfy. At breakfast there was a guest/group of guests who were making some difficulties for the staff, and we were asked to move by the management whilst they dealt with it. The manager and his team were lovely, and despite the behaviour of the family they looked after us really well. Breakfast was a nice surprise with a great selection of hot and cold food. Overall great value, and a nice stay. Thanks to the manager we met and his team for making our safety a priority in a difficult situation which wasn’t in their control.
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on Dec 29, 2023
Thanks for your 10/10 rating, Andrew!We hope to see you again soon!All the best, Martin

10/10 Excellent

Christian Lawrence S.

Stayed 4 nights in Dec 2023
Response from HOM on Jan 18, 2024
Wow, 5-stars! Thanks so much, Christian Lawrence S. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on Dec 21, 2023
Wow, 5-stars! Thanks so much, Michael. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HOM on Dec 19, 2023
Thanks for the 10/10 rating, Paul. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Sital singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on Dec 19, 2023
Wow, 5-stars! Thanks so much, Sital singh. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

8/10 Good

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good, I misjudged the distance to the Kings hall Stoke resulting in expensive trips to and from the railway station, hotel & kings hall. Although uber were reliable. Room warm but overlooking the busy road but not a problem. I didn’t try the breakfast which was included in the price. I would stay there again.
Stayed 1 night in Dec 2023
Response from HOM on Dec 19, 2023
Joy, thanks for the amazing rating. We appreciate the feedback and hope to see you again. All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Ahmad Ardashier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastico
Room was great. Services are nice, breakfast was really good
Stayed 1 night in Dec 2023
Response from HOM on Dec 19, 2023
Thanks for the perfect rating, Ahmad Ardashier.We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

10/10 Excellent

Simione, Ottsville

Stayed 5 nights in Oct 2023
Response from HOM on Dec 19, 2023
Wow, 5-stars! Thanks so much, Simione. We hope to see you again and All the best, Martin - Hotel Operations Manager.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location close to Handley, OK for 1 night for the show at the Regent
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 29, 2023
Thanks for your feedback, John.All the best, Luke -

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HOM on Dec 21, 2023
Susan, thanks for the amazing rating. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.

8/10 Good

William

Stayed 1 night in Nov 2023
Response from HOM on Dec 19, 2023
William, thanks for the amazing rating. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.