I booked the hotel as I was attending a conference at a venue nearby. When I arrived, the room was clean and tidy, but soon after I had to deal with a couple of series issues. First of all, I was persuaded by a man at reception to include breakfast to my reservation because “we have an amazing buffet.” When I went to the restaurant for breakfast, there was no coffee left and no one seemed to be in any hurry to make it as I had to wait a good 30 minutes for a very watery espresso. All the food available was bacon, eggs and meatballs: pretty much nothing else apart from bread and a lonely bowl of fruit. Slightly disappointed, I went to the conference and when I returned to check out, I found a guy in my room fixing a leak from the fridge. Most importantly, the room was completely cleaned up and all my belongings were gone (luckily I had most of the stuff with me, but my phone charger has gone forever). When I asked for an explanation, I was told very firmly that the hotel has no system to check whether a guest has left and, therefore, they clean the rooms at exactly the time a guest is supposed to leave (this conversation took place at 1:15 pm and my checkout time was 15 minutes earlier). According to the person I have spoken to, several guests also leave the hotel without returning their keys.